ISP Sales Consultant Inbound Our Company Since listing on ASX in June 2016, Spirit Telecom has continued its exciting growth trajectory both organically and via acquisition with offices in Melbourne, the Gold Coast and Manila. Recently voted Melbourne™s fastest internet service provider and nominated Best Fixed Wireless Operator and Best Broadband Provider, Spirit Telecom is an exciting, growing company and now is a great time to be a part of our story. At Spirit we are a collection of seriously awesome, talented people who are passionate about driving market leading product innovation and delivering the best services to our customers. We like to create, be disruptive and go home having enjoyed what we do and what we are a part of and that is what connects us¦ Spirit are Different, Better This role is a full-time position based in our new South Melbourne Office. You will be required to handle all inbound customer calls in relation to the range of Spirit residential products. About you Proven ability to build and maintain rapport with a customer Proven ability to personalise solution to customer needs Effective time management skills Ability to confidently overcome customer objections and close sales Experience dealing with a diverse consumer customer base Desirable 2 years sales experience Telecommunications or ISP sales experience Duties Responsibilities Receive inbound calls from new or existing customers Manage online chat function Ensure every customer receives an outstanding customer experience. Retain existing customers by presenting personalised solutions based on current and future needs Find opportunity to sell fast broadband ISP services to consumers Redirecting customers to the relevant departments Convert customer enquiries into sales conversation Handle general enquiries around ISP products Assist customers with changes to existing services for upsell purposes Handle all customer enquiries to achieve a first point resolution
Moorabbin Airport Corporation, 66 Bundora Parade, Moorabbin Airport VIC 3194
Great morning hours attractive commission Full training provided TAG has proudly been the industry leader in our successful On Site Sales Program for the last 25 years. We are seeking to recruit an enthusiastic Outbound Telesales Consultant who is motivated, energetic, has a passion for sales and customer service to join our team in one of the regions most successful Dealership Service Departments. The role Liaising with service customers over the phone and face to face Offering customers value added service products to enhance their service Online Sales Reporting Assist the Dealerships Service Manager as required About you You will have a passion for sales and exceptional customer service Impeccable appearance Work both well within a team and autonomously Be self motivated and have a desire to succeed and exceed sales targets A reliable employee with strong work ethics Happy working morning hours only (not looking for full time work) The successful candidate will be rewarded with Working for a successful organization who are the industry market leaders in our field. MorningSchool hours. From 8.30am until 1130am (no full time job seekers please) Great worklife balance. Full Training with continuous Team Leader support. 24.55ph + super + attractive commission structure Casual position (that is ongoing) TAG (The Automotive Group) is one of Australias most successful national distributors of automotive lubricants, treatments and other performance enhancing products to the automotive Industry. We have been in business for over 25 years and are currently experiencing exceptional growth in the market place and are looking for someone to join our valued and friendly team.
Brisbane QLD 4010, Australia
The Business Percepta is a full-service, customer loyalty company. We work with our clients in the automotive industry to help them establish and maintain enduring relationships with their customers. We do this through a variety of custom programs designed to provide our clients customers with a satisfying consumer experience. This is an excellent opportunity to work for a leader in its field, and a global brand in a fun and focused environment. We pride ourselves on our diversity and equal opportunity practices and are always seeking strong candidates to join our business. The Role The Team Leader is required to lead a new team of contact centre staff. Working closely with Operational leaders and subject matter experts, the Team Leader will apply their suite of supervisory skills as they lead a new and small team in the roll out of a new program. The Team Leader will be the vital link in the success of the program launch and the expanded product and service offerings our client has for their customers. The Work The Team Leader provides guidance to the team and is responsible for the planning and execution of the day to day activities to achieve client driven KPIs, as determined by client Service Level Agreements (SLAs) and business objectives. This is done within the parameters of processes, procedures and company values. Duties and Responsibilities include, but are not limited to Plans the workflow with a Continuous Improvement mindset Working with a high degree of autonomy with authority to make decisions in relation to specific customer matters Handling escalations with responsibility for the outcomes for customers Rectifying complex situations involving emergencies, substantial complaints and faults, disruptions of service or customer dissatisfaction Responsible for the management and performance of the team Coach, mentor and develop staff to reach their KPIs so that staff provide ongoing and outstanding customer service experiences Understands the product andor service knowledge “ is the teams subject matter expert Communicates company guidelines, procedures and processes After the launch of the program, analyses information, communicates trends and makes recommendations for improvements in process and systems Implements customer service strategies Develops a team spirit Adheres to the Percepta global values Qualifications Skills and Experience Proven successful customer service experience in a contact centre environment Strong operational skills Delivers quality outputperformance Communicate resolutioninformation in a confident and knowledgeable manner Excellent verbal and written communication skills Outstanding leadership, interpersonal and communication skills - ability to manage a team, relationship builder, team player Experience with change management and process improvement Excellent organisational and time management skills Ability to influence staff to Senior Management level to resolve issues and concerns raised and prioritise activities in a fast-paced and dynamic environment Strong problem solving and analytical skills Proficient user of Avaya Centre Ability to relate to and deliver Percepta mission and values Interested? If you feel you have the skills and experience for this position, and can demonstrate Perceptas values “ we would like to hear from you. Please click on the necessary links to submit your Cover Letter and Resume.
Campbellfield VIC 3061, Australia
About the company Here at Console we are market leaders providing Websites, Portals, CRM, Property Management and Trust Accounting solutions to over 4,000 real estate agencies throughout Australasia. We are transitioning to something amazing that will re-imagine the Real Estate industry. We are a passionate group of individuals who achieve and learn together. We have a unified vision and clear roadmap to achieving it. Our passionate and results orientated client services team is on a journey to help the real industry realise their true potential. About the role Our Software Support Specialists are the frontline of our business. You will deliver a full range of software technical support to real estate software users and industry related users. Application specific training will be provided in-house. We have a full time and part time position available Duties responsibilities Provide software technical solutions and identify escalation requirements Liaise with other internal departments to resolve queries Development, Finance etc. Empower clients to resolve issues quickly and efficiently Quickly build rapport with clients via email, online chat, Community forum and phone Ensure wait times are kept to set standards Skills experience If you see change as a positive and are prepared to put patience and energy into making every client interaction empowering and positive, you may be the one. Take a look below to make sure youve got the skills and passion we need Required Previous contact centre andor trust accounting experience Ability to effectively communicate technical information in simple terms Ability to learn new software quickly Strong analytical and problem solving capabilities Superb communication skills both written and verbal Experience in achieving targets Willingness to take initiative and to seek direction as appropriate. General IT knowledge with an intermediate understanding of Windows based Operating Systems and Microsoft Office Real Estate experience would be highly advantageous but not essential Were a company undergoing an exciting transformation with career opportunities for people with the right attitude and drive. To be successful in this environment, individuals need to be self-starters who deliver great work and who can embrace change. If you are keen to explore this opportunity then apply today We do not accept unsolicited approaches from Recruitment Agencies
Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia
Would you like to join the largest independent, family - owned National rigid packaging supplier in Australia? Based in Dudley Park, on-site parking provided. About Us Plasdene Glass-Pak is a major importer and wholesale distributor of glass and plastic packaging materials (bottles, jars, containers and closures) for supply to the food, beverage, pharmaceutical, health care, wine, oil, spirit, industrial, agricultural, pet care, personal care and cosmetic sectors. In addition to our extensive local and imported product in-stock range, we also offer global sourcing and custom packaging including new mould development solutions worthy of top shelf exposure. We have eight Packaging Plaza Showrooms and Distribution Centres across Australia, with customers as far reaching as NZ, Asia, UK, Europe, US and Canada making us arguably the largest independent, family “ owned National rigid packaging supplier in Australia. As a Company, we will continue to invest into the future and opportunities will be created for those who have ambition, drive and commitment. At Plasdene Glass-Pak, we have passion and commitment to succeed, and to see our customers excel. As your Partner in Packaging were large enough to count, but small enough to care. About The Role Our customer service team is highly valued and is critical for the continuing growth of our business. The role is diverse and will see you working with a large and varied product range. You will be instrumental in delivering a superior customer relationship and sales experience to our broad and varied customer base. Key accountabilities Prompt and efficient processing of customer orders and timely follow-up to meet specified delivery dates Assist customers in the showroom and engage in face-to-face selling Field new enquiries and provide support to an external sales team Work closely with the purchasing, accounts and corporate teams Price and quote on customer requirements within agreed parameters Maintain customer accounts within credit limits Maintain professional relationships with customers About You We are seeking experienced customer service officers, searching for a new challenge, together with A proven track record in a similar customer service and sales role Strong telephone and computer skills Experience with SAP, although not essential, would be advantageous Ability to manage customer enquiries both over the phone and face-to-face Flexibility to multi-task and work unsupervised and as part of a team Maturity and a sense of urgency Excellent interpersonal, communication and customer etiquette skills High attention to detail and accuracy If you are seeking a fantastic opportunity to join an industry leader and believe in the importance of delivering exceptional customer service, we would love to hear from you Interested? Send us your CV and cover letter by simply clicking the Apply button. Only shortlisted candidates will be contacted. Recruitment Agency Statement Recruitment for this position will be managed in-house and we respectfully request that recruitment agencies refrain from submitting applications for this role.
Croydon Park SA 5008, Australia
Oversight of all facility operations. Being in charge and overseeing all client relations and ensuring all clients are satisfied. Including booking all appointments via phone and email Handling all complaints. Being aware of all client retention. Ensuring all targets are met and that the salon is profitable. Managing employees schedules. Managing employees performance. Over seeing salon conditions and safety. Stock management (ordering, rotation, stocktake etc) Ensuring all employees education needs are met and training is consistent. Completing all POS and daily EFTPOS reconciliation and banking. Working with our suppliers brand managers and representatives to keep our relationships and collaborations strong. Monthly staff customer service education. Looking after all client reviews on social media and google. Sending follow up emails and ensuring all clients are satisfied. Booking all appointments via email and phone. Answering all customer enquires via phone and email. Working with programs such as boost review to ensure all clients are leaving reviews or sending feedback. Overseeing all staff that communicate directly with clients. Providing clients with aftercare knowledge. Developing and implementing new ways to ensure client satisfaction.
NSW 2000, Sydney NSW 2000, Australia
Vekta Automation is a family owned, young, vibrant company that is growing at a phenomenal rate. Based in Perth WA, we specialise in manufacturing automated industrial equipment for the prefabricated timber roof truss and wall frame industry. At Vekta, we believe a workplace should be enjoyable and that employees should have the opportunity to grow and develop. We pride ourselves on having a close-knit, team oriented environment with a high job satisfaction record. We are looking to hire a Customer Relations Manager This role is fast paced and varied and would therefore suit an enthusiastic, hard working professional. About the Role As a Customer Relations Manager you will have the opportunity to lead a team of site and service technicians and be responsible for ensuring the operational excellence of this team. Reporting to the Managing Director you will contribute to the continued development of our market leading brand by developing and maintaining business partnerships in our unique and competitive industry. Tasks for this role include (but are not limited to) Manage Customer Relations employees including scheduling on-site service and repair work Oversee service agreements and overall customer satisfaction by maintaining direct contact with customers Manage the overall selection, preparation and training of field service staff. Monitor technician performance and productivity daily and in-line with set KPIs. Management of travel and work allocation to ensure that the Company meets its customer requirements. Identifying areas for continuous improvement and implement changes designed to set industry best practice. Liaise with the accounts department for customer invoicing Liaise with other managers in relation to customers, engineering and training This role may require some travel within Australia and to New Zealand The following skills, experience and attributes are ESSENTIAL to the role Prior experience in a customer service setting Extremely strong written and verbal communication skills Highly organised with experience scheduling travel requirements for multiple employees Budgeting or financial management skills Skilled at problem solving Proactive approach Skilled multi-tasker Honest, punctual and reliable Experience with Freshdesk software or other customer ticketing systems, would be highly regarded, but is not essential A previous background in software, mechanical or electrical engineering would be an added advantage If this sounds like you, please apply now If you are interested in this role please submit a cover letter detailing your suitability for this role and resume and include a scanned copy of any licence that you hold that is relevant. Please only apply if you meet the selection criteria. Only those who are shortlisted will be contacted. Written applications ONLY accepted through Seek. Shortlisting will begin immediately. All applications will receive notification as we progress through the hiring process, no need to call our office. If you have any further questions, please email employmentvekta.com.au for a prompt response.
Perth WA 6090, Australia
Solar company seeking experienced supervisorteam leader. Prior experience is required in managing a team of canvassers™, telemarketers, appointment setting etc. Successful applicant will also be required to do telemarketing, cold calling. The position is part time 5 days per week, 5-6 hr sifts, above award rates. All applications to include cover letter resume.
Belvedere Rd, Seaford VIC 3198, Australia
Customer Relations Consultant Black Duck SeatCovers is a leading manufacturer of tailor-made, durable, Black Duck branded seat covers. Catering for a wide range of specifications in excess of 1700 heavy duty seat cover products for both recreational and commercial vehicles. Due to continued growth, we are looking for an experienced full-time Customer Relations Consultant. Great customer service is something we take VERY seriously at Black Duck SeatCovers and we are looking for our next customer relations superstar. We are seeking someone who is proven in providing World-Class customer support to a varied customer base, in an action-packed and fast-paced role representing an iconic Australian brand. Key responsibilities include Answering inbound calls, Responding via email or phone to enquiries including quotes, orders and issues, Processing return requests, Supporting sales team. Applicant will be required to Have exceptional phone manner and customer service skills Excel at verbal and written communication Experienced in problem solving, Be a team player and have the ability to provide support to internal and external stakeholders, Computer literacy across a range of programs such as MS Office, HelpScout, CRM™s etc. Prioritize workflows, be efficient and approach all requests with an above and beyond attitude Be friendly, positive and willing to learn Previous experience in customer service and sales, the automotive industry and a love of adventure is a definite bonus APPLICATIONS CLOSE 7 JULY 2018 If you believe you have the skills and experience outlined above, please send your application via this advertisement. Please provide your resume and a concise cover letter with 3 reasons why you would be the ideal person to join the Black Duck Commercial Team. If you require further information, contact careersblackduck.com.au.
Wangaratta VIC 3677, Australia
Our client is a leading Manufacturing business and are now seeking Customer Service professionals to join their team in BOX HILL. On offer is a temporary to permanent position with end to end training, development and support. You will be apart of an energetic and very friendly team environment whilst learning and developing your career in a very well recognised National business. Monday to Friday 8am to 4pm OR 9am to 5pm. No parking onsite available However street parkingpaid parking available a near by train station. Your duties will include but are not limited too the following Answering of high volume phone calls ensuring inbound call service levels are maintained to agreed standards Assisting with general Customer Service Maintain agreed order entry quality standards Adherence to policies, procedures work instructions Administration tasks Ensure inbound orders are processed through SAP within a timely manner In order to be successful you will possess the following Demonstrated experience using SAP Experienced user of other MS Office products including Excel Excellent customer service customer relationship skills Strong problem solving skills Planning and organisation skills Strong verbal and written communication skills
Melbourne VIC 3128, Australia
Call Center Team Leader Immediate Start available If youre a high achieving salesperson looking for the next step then this role could be for you. One of NSW largest trade companies are looking for a dynamic individual to lead a high volume, fast paced successful call Center. The right person will be able to turn a good team into a great one. If youre confident that you can pass on your knowledge and help others achieve then APPLY NOW. To be successful in this role you will have Consistent proven achievement in a customer service and sale role Willing to go beyond to hit targets and budget Identify opportunities to improve processes Understand and direct sales data to identify weakness and improve conversions. A positive contagious presence and attitude. Please email your resume to Doriswilcoplumbing.com.au
Bickley Vale NSW 2570, Australia
Great morning hours attractive commission Full training provided TAG has proudly been the industry leader in our successful On Site Sales Program for the last 25 years. We are seeking to recruit an enthusiastic Outbound Telesales Consultant who is motivated, energetic, has a passion for sales and customer service to join our team in one of the regions most successful Dealership Service Departments. The role Liaising with service customers over the phone and face to face Offering customers value added service products to enhance their service Online Sales Reporting Assist the Dealerships Service Manager as required About you You will have a passion for sales and exceptional customer service Impeccable appearance Work both well within a team and autonomously Be self motivated and have a desire to succeed and exceed sales targets A reliable employee with strong work ethics Happy working morning hours only (not looking for full time work) The successful candidate will be rewarded with Working for a successful organization who are the industry market leaders in our field. MorningSchool hours. From 8.00am until 1100am (no full time job seekers please) Great worklife balance. Full Training with continuous Team Leader support. 24.55ph + super + attractive commission structure Casual position (that is ongoing) TAG (The Automotive Group) is one of Australias most successful national distributors of automotive lubricants, treatments and other performance enhancing products to the automotive Industry. We have been in business for over 25 years and are currently experiencing exceptional growth in the market place and are looking for someone to join our valued and friendly team.
West Wollongong NSW 2500, Australia
We are seeking enthusiastic and talented Outbound Sales Consultants to join our Flinders Street contact centre. This is a fantastic opportunity to work for a passionate and dedicated team and for an organisation that actively supports your future growth. If you are driven by achievement and thrive in a sales environment, then we would love to hear from you About the role Our Sales Consultants are responsible for the advanced acquisition and retention of EnergyAustralia customers. You will be sales driven, with a passion for achieving targets and building rapport with new and existing customers. As the face of the business, you will proactively promote and contact our customers on various campaigns through outbound calls up-selling and cross-selling. In addition, you will acquire new customers through warm leads and provide a great customer experience. Roles commence on Monday 23 July, with the first 4 weeks paid training. Whats in it for you? Salary 58,783 inc 9.5 SUPER plus COMMISSION Automatic pay increase and promotion once you successfully complete your probation 3 weeks fully paid training to ensure your success Opportunity to progress your career as your experience grows through a structured development plan Free fruit in the office daily, social club, monthly reward recognition and smart casual attire Discounted Gas Electricity through our Employee Energy Plan Discounted gym memberships and health insurance options What we™re looking for To be a successful Sales Consultant you will need to demonstrate a professional phone manner with the ability to engage and provide a consultative sales approach. A hunger for success and driven by results Great communication skills with the ability to build rapport easily over the phone Ability to overcome objections and find solutions Proven sales experience The ability to talk and type at the same time whilst navigating through different systems Flexibility to work a full time (37.5 hour) week on a rotating roster (Monday “ Friday between 9am “ 8pm) How to apply If you share our passion for making customers a priority, doing the right thing, leading change and want to be part of an organisation focused on making a positive impact, click the Apply button to submit your application.
Melbourne VIC 3000, Australia
About us Working at Coca-Cola Amatil is unlike any other career experience. We™re one of the largest beverage and food companies in the Asia-Pacific and partner of choice for some of the world™s leading brands. Our huge portfolio includes much-loved global and local brands such as Coca-Cola, Sprite, Kirks, Jim Beam, Canadian Club, Grinders, SPC and many more. What does this mean? Endless opportunity and a chance to be part of a team bursting with innovative thinkers and doers. These are people who are writing the next chapter of the Coca-Cola Amatil story, creating millions of moments of happiness and possibilities every day. The Role As we Create Value Everyday an exciting opportunity has become available within the Senior Leadership Team in Northmead Finance for a strong, passionate and committed Senior Manager “ Customer and Credit. This role will see you leading a very large (total 50+) Credit and Customer team for Australian Beverages across all customers including Grocery, On Premise, Off Premise and Fields Sales. You will be responsible for trade debtors, managing credit risk in the portfolio, ensuring adequate provisions and accurate forecasting. You will provide trusted business advice to our key stakeholders such as the sales and commercial teams in managing credit risk, claims and rebates processing, and reporting and analytics on the customer portfolio. And last but not at all least, you will provide inspired leadership through the next phases in our finance transformation, driving growth through critical decision making, living our values every day and motivating others to do the same. This is a 12-month maternity leave role, and based is based in Northmead, with occasional travel to our North Sydney office. About you You will have experience leading large teams in a fast paced dynamic environment. You are able to lead by example, build strong relationships, energise, empower and develop others. You will have a high level of strategic thinking, strong understanding of credit risk, comfortable making decisions, and have the drive and desire to own the outcome. More specifically you will have 7-10 years leadership experience Demonstrated management of large teams Strong financial and business acumen Solid understanding of credit and credit risk management Strategic decision making and planning ability Strong communication skills Ability to proactively drive business outcomes through strategic negotiations and collaboration with key stakeholders Demonstrated ability of driving and delivering results Experience and ability coaching and developing others Ability to influence and drive change Demonstrated ability to work under pressure and deliver to tight deadlines Collaborate and contribute to driving Finance™s strategic agenda Overall, you must be an inspiring leader. We™re looking for someone who is passionate about people, passionate about driving results and passionate about Creating Value Every day. The Culture The most important thing to know about working at Coca-Cola Amatil is that our passion for our individual businesses and pride of being part of the greater Amatil story shines through in all we do. Our sales and manufacturing capabilities mean we get to do some pretty amazing things and our reach and execution gives us the power to make a real difference. At Amatil, we will invest in you and help you to realise your aspirations and goals. Let™s write the next chapter of the Coca-Cola Amatil story together “ apply today to create your own onlyatamatil moments. Applications close on Monday 2nd July.
Northmead NSW 2152, Australia
At Amart Furniture we are passionate about providing excellent customer service. We have gone through enormous changes and growth within the last three years and we currently have 60+ stores. Our vision is simple “ œto help transform the homes of everyday Australians everywhere. We do this by always offering extraordinary value, being proud of who we are and what we sell and exceeding customer expectations. We work hard but we love what we do and have fun doing it. We are customer focused, we never compromise and we always execute with excellence. About the Role Working at our National Store Support Centre based in Rochedale you will report directly to the Senior Leadership team. You will have four direct reports and will indirectly manage a team of up to 30 staff. We™re looking for someone to lead, develop, facilitate and coach our people so they can continue to deliver exceptional customer experiences. Our team operates a seven day per week rotating roster and you will be responsible for generating a roster which ensures adequate coverage for the workload whilst also ensuring work life balance. Key accountabilities will include Providing development, coaching and mentoring to create a high performing team Managing the contact centre budget including PNL FTE Expanding and developing the centre and help to set internal and external KPI™s and reporting Collaborate, share and talk about customer experience improvement opportunities Contribute to the design and manage the consistent delivery of the centre™s operating model Assist with the implementation and continuing development of phone and ticketing system technology Communicate and translate our vision and strategy into meaningful goals for the Leaders and broader team Managing the Live Chat functionality Challenge and develop business processes to drive an improved customer experience, cost efficiency and financial performance Improving and driving our national NPS scores and controlling KPI™s including service levels, Engagement and Voice of Customer feedback About you You will be a confident communicator with strong leadership skills who is excited to play a big role in taking Amart to the next level in Customer solutions. To be successful in this role you will have Previous experience in leading customer contact centres, delivering sales and service customer outcomes Passion for customer service delivery excellence Comfortable and confident leading large teams, handling conflicts (both internal and external) and building a great team culture Exposure to emerging contact centre technologies including both inbound and outbound and web chat solutions Demonstrated success in leading sales andor service teams to achieve outstanding results Experience in Contact Centre software and technology solutions would be an advantage A proven ability to utilise data to facilitate better outcomes, as well as identify areas of improvement and development is also highly desirable What you will get from us We offer a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring. We believe this strengthens our ability to deliver on our business goals, particularly as it relates to innovation, growth and our focus on customers. We offer Training and development “ We believe that in life you never stop learning. The same applies when you work here “ from your first day and throughout your career Reward and Recognition “ We acknowledge and reward the hard work of our people Career development “ We actively encourage our team to further develop themselves in their current role and to learn the skills required to become a leader in our business Real Career Opportunities “ We offer genuine career opportunities in roles all across Australia Employee Discounts “ We don™t just transform the homes of our customers, our team enjoy industry leading discounts across our entire range too Community Involvement “ We believe in things that are bigger than us. Like community. We are proud to support a number of charities Interested? If you believe you have the above attributes and experience then we would love to see your application so please apply now.
Rochedale Rd, Brisbane QLD, Australia
About the Company As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics, technical and financial support, managed and cloud-based services, and product aggregation and distribution. The company is the only globally broad-based IT distributor, serving more than 150 countries on six continents with the worlds most comprehensive portfolio of IT products and services. About the Role The Licensing Quote Specialist will work closely with our Product Managers to develop vendor specific enablement programs within the reseller channel for their assigned vendors. Identifying accounts and formulating strategies and campaigns that will drive growth. Through conducting thorough analysis of market trends, quotation requests, vendor intelligence and communication with both internal and external stakeholders. Whilst always seeking opportunities to maximise sales. Additional key responsibilities will be but not limited to Logging in to our Inbound call queue and answering Client QueriesQuotation requests Management of e-mail quotation requests and queries Knowledge of software licensing products and programs Follow up liaison with internal divisions Follow up with Clients regarding quotes and work towards closing opportunitiesquotes Facilitate Customer visits and webinars to provide licensing training To be successful within this role you will have Proven experience in a call centre environment Experience within a Customer Service or Internal Account Management role within a B2B environment Strong time management and problem solving skills Strong written and verbal communication skills Intermediate skills in Excel Ideally, experience using SAP or a similar system, such as Oracle A good customer service approach What you will get Ongoing training and mentoring Career development Competitive salary and staff benefits program Work in a Fun, Dynamic and Professional Team Environment Breakout areas with foosball tables coffee machines To apply for this position click Apply Now and apply online. It is also highly desirable for the successful candidates to have a background in Software Licensing. This experience will help you hit the ground running At Ingram Micro we believe our people are our most important asset. This is why we endeavour to create a positive and rewarding environment for our teams. On top of a competitive salary package and career development opportunities, we will also provide you with access to benefits such as a discounted staff purchases, day of paid leave on your birthday and membership of a staff benefits scheme. You will also participate in a wide variety of ongoing, professional and personal development programs that will not only help enhance current job performance but will also help prepare you for future opportunities within the business.
Sydney NSW 2018, Australia
We are one of the largest Greenslip Brokers in NSW working with multiple Greenslip Insurers. We require an eager Customer Service Representative to assist in quoting CTP pricing to our client base over the phone and by email as well as assisting with any other phone campaigns and general office duties when required To be considered you will require the following Excellent English and great communication skills. A friendly and bright phone manner Experience on Computers, Outlook and basic MS Office. Accuracy with data entry. A can do positive attitude All training will be provided in house on relevant insurer platforms - Previous experience is not necessary. For the right candidate this is a long term position. Casual hourly rate + Parking space provided
Chatswood, Chatswood NSW 2067, Australia
Calling to invite householders to have a FREE Consultation on Wealth Creation Base rate starts at 25 per hour plus bonuses Top achievers are earning up to 40.00 Per Hour What we are offering to the successful candidates Immediate start A high paying base rate with a generous bonus structure Wages and bonus are paid weekly Daily incentives Potential growth opportunities within the company over time for those achieving targets A fun and Friendly environment with long term staff Morning Afternoon shifts available 9.00am -2.00pm or 230pm-730pm To apply you must have A Bubbly positive attitude A great phone Manner Previous Call Centre experience with the a track record of achieving KPIs Commitment to work 5 hour shifts 5 days a week Email your resume to moniqueaustraliantelemarketing.net.au or call 1300 855 431 for an immediate interview. By the way, this is a POSITION amongst TALENTED people. But youd better be quick, because were on a FAST TRACK ¦ and were looking for RUNNERS.
Gold Coast QLD 4217, Australia
SICK is one team with many voices that is accountable for its continuous improvements, innovation and ability to deliver seamless customer experience. Were in search for our next Customer Service Supervisor to lead our Customer Service teams across Australia and New Zealand. Youll be key in providing a multitude of coaching and support to your teams including particular responsibilities such as providing sales assistance, coach and train members on outbound selling, data entry and issue management as well as organise and conduct training on internal courses, programs and systems - e.g. SAP. After you read the following requirements list, if you see yourself as the one then apply today Fluent communicator both verbally and written in English. Able to work in a high pressure environment with firm timelines and targets. Experience with ERP systems such as SAP, Oracle or similar. High level of accuracy and attention to detail. Innovative, flexible and willing to learn. Can work autonomously or collaborate within a team environment. Professional, mature approach with relevant industry experience and commercial acumen. Tertiary qualification in Engineering, Mechatronics and Robotics, Computer Science or similar is preferred but not compulsory. To learn more about the role, please send your Cover Letter addressing the responsibilities and skills together with your resume by applying online. Applications close Monday 25th June 2018. NOTE Candidates will be required to possess valid work rights for Australia.
Bellfield VIC, Australia
On the job training Gain skills to kick-start your career Entry level position The opportunity Maxima in conjunction with their client, are currently seeking two dedicated individuals to complete a 12 month, full-time business traineeship within their call centre. These exciting opportunities will provide you with on the job training as well as ongoing mentoring and support. Through the traineeship you will study towards a nationally accredited Certificate III in Business. Your host employer Our client delivers social, economic and environmental benefits to communities throughout the state by managing the arterial road network and its use as an integral part of the overall transport system. About the role In the role, you will be responsible for incoming customer telephone enquiries about registration and licensing services offered by our client. Duties include but not limited to Perform a variety of administrative tasks including data entry, making appointments, processing customer requests and credit card payments Maintain and update job knowledge by reviewing polices and procedures and participating in training opportunities Maintain and improve quality results by adhering to polices and procedures Represent the contact centre at external forums Other duties as directed To be successful, you will be Process driven Happy to be office based and answering calls majority of the day Customer service focussed Continuous learning and personal development Typing speed of minimum 25 words per minute How to apply To apply, complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role. Please note that only shortlisted candidates will be contacted directly.
Invermay Park VIC, Australia