This is a rare opportunity for an extremely motivated and dedicated Online Customer Support Specialist to support the organisations growing customer base. This organisation is transforming the way businesses of all sizes deliver digital learning solutions. Based in Newcastle, you will be working as part of a global team, with colleagues based in the US and Europe as well as other regions nationally. As a rapidly moving business, they are growing fast and are looking for a talented customer success guru to join the team. To take the business to the next level, they need you. They want your passion and dedication to providing customers with first-class service. In this collaborative and flat structure, you will work closely with the entire team to ensure customers are receiving optimal service and efficient resolutions to technology issues that may arise with their product. Specifically, you must have Experience in providing virtual or online customer support High volume product support and troubleshooting Passion for customer service excellence Excellent organisation and task management skills Teamwork collaboration Superior written and verbal communication Be able to engage broadly with customers and stakeholders. This is an opportunity like no other and I am genuinely excited to be representing the brand through this process. You will join an organisation that truly values each team member, their talent and the expertise that they bring to the business. You will not only be rewarded with an incredible opportunity to work in an exceptional and collaborative environment but also trust flexibility and the opportunity to be part of this success story. For more information call Charmaine Piper on 0477014525 or email charmaine.pipergwgpartners.com.au.
Hunter St, Newcastle NSW, Australia
Customer Services Manager “ Rugby Australia Moore Park Rugby Australia (Rugby AU), the national body of rugby in Australia is seeking applications for the position of Customer Services Manager. This is an exciting opportunity for an enthusiastic and passionate person to manage our highly responsive Customer Services Team, to provide world-class service. The Customer Service Team is the front line of Rugby AU and the central communication point, focusing strongly on customer service delivery. It is responsible for building relationships with our fans and clients and representing Rugby AU in a positive and professional manner. The Customer Service Manager role, can be full or part-time and will play an integral role in the implementation and ongoing development of Rugby AU Customer Service Strategy. Primarily responsible for working with all members of the rugby community to enhance their overall experience and knowledge of Rugby AU programs, initiatives and activities. The role is responsible for Managing the Customer Service Team, to foster positive relationships with our stakeholders and provide information and advice to a broad range of issues Maintaining a detailed knowledge of Rugby AU™s range of products and services Working collaboratively with all internal departments such as ticketing, licensing, hospitality, media, marketing, community rugby and with other external product owners. Managing the team to handle all inbound communication from customers and stakeholders. This includes collecting customer information, documenting interactions and recommending products and services according to the client™s needs. Ensuring that a proactive and consistent level of customer service is provided by creating cases in the Customer Relations Management System (CRM) to manage workflow, escalate, reassign to other departments or individuals and monitor through to completion. Ensuring the team resolves product or service problems by determining the cause of the problem, explaining the best solution, actioning the solution and following up to ensure the problem is resolved and the customer is satisfied with the outcome. Managing and maintaining the database ensuring all records are accurate and complete, and coordinating multiple online systems. Ensuring the team provides ongoing technical support to Super Rugby, Member Unions and clubs across the country. Developing and maintaining a current library of system support user guides and fast fact documents. Ensuring all outbound automated responses generated by phone and email are up to date with relevant branding, messaging and copy. Provide guidance, assistance and training to your team to ensure all customer service and administration tasks are completed at a satisfactory level. Providing regular feedback and input regarding customer engagement policies and procedures to ensure the ongoing improvement and effectiveness of the customer engagement strategy. Required Exceptional verbal and written communication skills Experience in a customer services role Demonstrated experience providing guidance and advice to internal and external stakeholders Strong attention to detail Ability to manage competing demands Ability to manage a small team Ability to build and maintain relationships with a diverse group of stakeholders Strong computer literacy with the ability to work with and easily adapt to technology applications Problem solving aptitude Proficiency with Microsoft Office suite, particularly Microsoft excel. Desirable Tertiary qualification in business, sports management or similar An understanding of the Australian sports marketplace Knowledge and understanding of the game of rugby union Previous experience with Salesforce or other CRM system. Previous experience with a sportcompetition management system. To apply please send your CV and a cover letter supporting your application to Georgie.Dicksonrugby.com.au. Applications close 9th July 2018. Rugby Australia is an Equal Opportunity Employer and is committed to improving employment opportunities for Indigenous Australians.
Paddington St, Paddington NSW 2021, Australia
Customer Champion Team Leader About Us At RSL Queensland, we invest in activities that improve lives. We run the most successful art union lottery in the country-making ordinary Australians instant millionaires and owners of life-changing properties-and we use those profits to run services and programs that brighten the futures of ADF personnel and their families. This is an exciting time in RSL Queenslands history. As part of an organisational transformation, were reinvigorating how we do things, including how we optimise the experiences of our art union customers. As part of this evolution, were looking for a Customer Champion Team Leader. About the Role Supervision of day to day activities of the team Managing customer service escalation to ensure solutions are delivered Maintain and update CRM systems in an accurate and timely manner General administrative, ensuring all Lotteries documentation is handled according to regulatory requirements Refund processing and Incident management Prioritise and manages the team to identify their workloads and meet KPIs Participating in regular customer experience improvement sessions Preparation of reporting and reporting adjustments as required About You Preferred completing formal qualifications for future promotion Good knowledge of lotteries (or membership based sales) combined with sound communicative and administrative ability Experience in resolving issues and using a CRM or data base system High level communication skills and rapport-building ability over the telephone Must possess sound people management skills with ability to handle conflict and grievances Prior experience in supervisory capacity is an advantage Training in the lotteries products and services is usually provided at induction to the job even where there has been previous experience of a similar nature We pride ourselves on having a diverse team of smart, thoughtful, and creative individuals who are passionate about creating real change for Defence families in Queensland. Our aim is to create an environment that is supportive, flexible, and brings out the best in our people. We offer a competitive salary, generous benefits, and a focus on professional development. If this opportunity sounds like an exciting career challenge that aligns with your personal goals and expertise, we want to hear from you. For queries about this position contact a member of the Recruitment team, RSL (Queensland Branch) on (07) 3634 9444.
Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia
Why ResMed? Imagine what you could accomplish if you could drive positive change every single day while working in a US and ASX listed company that is part of the Fortune 500. At ResMed, you can find out. As a world-leading connected health company with more than 4 million cloud-connected devices, our work changes lives with every breath. Our award-winning devices and software solutions help treat and manage sleep apnoea, chronic obstructive pulmonary disease and other respiratory conditions. Lets talk about the role This is a newly created role in our brand new Consumer Care Centre. We will be providing a consumer experience unlike anything that is currently available to patients in the Australian healthcare market. The focus of the team is to engage with our consumers™ sleep health journey through multiple pathways including video chats, online training and social media. As the Supervisor of the Wholesale team you will also work closely with other stakeholders at ResMed on tenders and Government contracts. You will ensure the team provides support, information and sales advice of the highest standard which always goes above and beyond our consumers™ expectations while meetings KPIs to achieve our business objectives. This role is based at our Bella Vista Campus. It is fully equipped with a fitness centre, cafÃ© and onsite undercover parking. It will also involve some travel to our other ResMed locations. Let™s talk about you To be successful in this role you will be an exceptional people manager. You will thrive on supporting and encouraging your team. You are driven and proactive with a positive attitude and you know how to keep motivation high. You will have a proven track record in mentoring your team and developing their skills. You will have strong time management and the ability to manage multiple priorities. You will effortlessly move between customer service, sales support and complaint handling. You know how to turn a complaint into a new sale. You will have demonstrated experience in liaising with internal stakeholders. Let™s talk about the team As a leader in the newly created Consumer Care Centre you will have the ability to build your team from the ground up. At ResMed we start from best practice and are always learning and striving for continuous improvement. The team is laser focused and decisive, while sharing the common goal of changing people™s lives with every breath. OK, so what next? At ResMed, we believe in supporting, inspiring and developing our people. So we recruit the best and then give them the tools to make a real difference in the lives of our patients. We believe that fresh thinking inspires innovation - and our shared success. If this sounds like a place you would like to work and you have the drive to help transform and enhance the lives of millions of patients, then today is your day Apply now
Windsor Rd, Winston Hills NSW 2153, Australia
Why ResMed? Imagine what you could accomplish if you could drive positive change every single day while working in a US and ASX listed company that is part of the Fortune 500. At ResMed, you can find out. As a world-leading connected health company with more than 4 million cloud-connected devices, our work changes lives with every breath. Our award-winning devices and software solutions help treat and manage sleep apnoea, chronic obstructive pulmonary disease and other respiratory conditions. Lets talk about the role This is a newly created role in our brand new Consumer Care Centre. We will be providing a consumer experience unlike anything that is currently available to patients in the Australian healthcare market. The focus of the team is to engage with our consumers™ sleep health journey through multiple pathways including video chats, online training and social media. You will ensure the team provides support, information and sales advice of the highest standard which always goes above and beyond our consumers™ expectations while meetings KPIs to achieve our business objectives. This role is based at our Bella Vista campus. It is fully equipped with a fitness centre, cafÃ© and onsite undercover parking. It will also involve some travel to our ResMed Retail locations. Let™s talk about you To be successful in this role you will be an exceptional people manager. You will thrive on supporting and encouraging your team. You are driven and proactive with a positive attitude and you know how to keep motivation high. You will have a proven track record in mentoring your team and developing their skills. You will have strong time management and the ability to manage multiple priorities. You will effortlessly move between customer service, sales support and complaint handling. You know how to turn a complaint into a new sale. Let™s talk about the team As a leader in the newly created Consumer Care Centre you will have the ability to build your team from the ground up. At ResMed we start from best practice and are always learning and striving for continuous improvement. The team is laser focused and decisive, while sharing the common goal of changing people™s lives with every breath. OK, so what next? At ResMed, we believe in supporting, inspiring and developing our people. So we recruit the best and then give them the tools to make a real difference in the lives of our patients. We believe that fresh thinking inspires innovation - and our shared success. If this sounds like a place you would like to work and you have the drive to help transform and enhance the lives of millions of patients, then today is your day Apply now
Windsor Rd, Winston Hills NSW 2153, Australia
Artarmon based, the position involves the co-ordination of the on-road locksmiths, allocation of jobs, processing re-books, ordering parts, answering customer queries, problem solving and ensuring the smooth and efficient operation of the service department to meet customer expectations. This role is suited for an experienced locksmith that wants to stay in the industry but have a change of scenery. There is a strong need for technical knowledge of locks for this role, we will not be able to consider anyone without locksmithing knowledge. Requirements Handling customer bookings and enquiries including troubleshootingunderstanding customers lock issues Scheduling of service and maintenance appointments Organising Service Technicians routes effectively Ability to work autonomously and in a team to meet customer KPIs. Ensuring the timely and accurate input into databases as well as maintaining accurate paperwork Ordering and managing parts, ensuring all inventory is receipted Conducting regular hazard and risk assessments of their workplace Coordinating with workers on WHS matters via regular team briefs, tool box talks and start up talks Drive continuous improvement to meet current and future targets Benefits This role is afforded the respect and remuneration package commensurate with the applicants experience and its standing within the organisation. A rare opportunity to work for a leading Australian owned Company
Artarmon Rd, Sydney NSW, Australia
Due to expansion and the launch of the Sales HUB a ground-breaking sales development platform we require a quality Appointment Setter to join our team. If this role resonates please call John Pennington on 0413 018 434. An attractive package of A great base pay of 30 ph plus generous bonus Unique product that contacts are very receptive to Excellent work environment including training and support Based in CBD, Sydney (above Wynyard Station) Fleixible work hours We enjoy a high conversion rate with positive and receptive connections supported by Social Media. The job is suited to someone who has the following attributes Are active, enjoy a brisk pace and the thrill of reaching out to people Excellent verbal communication skills suitable to a variety of audiences Respond well to a highly structured process Are personally efficient and can proactively manage CRM and Outlook. While experience with LinkediN is desired but not essential an understanding of social media is critical. Accela (www.accela.com.au ) is a leading consultancy specialising in providing complete sales solutions to a wide cross section of blue chip organisations. NB As this is a telephone based role we will only reply to telephone applications please submit your resume once you have called and spoken or left a message. Thank you. Applications close 15 July 2018.
NSW 2000, Sydney NSW 2000, Australia
OTE 80,000 + Full time 37.5 hoursweek North Adelaide Base 62,500 (+ super) + commission (uncapped) Full time position Great work conditions B2B calling to professional customers Innovative national company Head-office Adelaide, South Australia. ----------------------------------------------- Primarily, contacting existing software users and renewing their annual subscription. ----------------------------------------------- This is an excellent opportunity to join a great Adelaide company that is going places AND to earn good money. If you are a seasoned telephone sales person with drive, enthusiasm and enjoys the thrill of the chase - this job is for you. ABOUT REDSTACK Redstack is a leading provider of design software and systems offering end-to-end solutions to enable design professionals (architects and engineers) to draw-up designs and specifications for houses, commercial buildings, bridges, dams, electrical circuits, products and machinery. With over 20 years of Australian experience, Redstack provides expertise, training and support to assist companies to realise the full potential of their design and engineering environments. THE ROLE Redstack is seeking an experienced outbound telemarketing inside sales professional to work alongside their sales team to contact existing customers to... Encourage people to renew their software licenses online through our e-Store or over the phone transaction. Identify other sales opportunities for Redstacks extensive range of design tools, hardware and training. You will be contacting existing customers and sales leads in the engineering, architectural, and manufacturing industries. Complete training, guidance and mentoring will be provided to enable you to fully succeed in this important role. We will teach you everything you need to know about our products and services and help you settle into the role. LIVE CHAT An important source of sales leads, our Live Chat feature on our website enables potential customers to talk to Redstack to find out more about Redstack products and services. Part of your role is to be the person on our end who answers live chat queries and directs them to our e-Store to close the sale. INTERESTING WORK This position is more than just telephone sales as it sometimes requires desk research to update andor generate call lists. Redstack maintains a large database of sales contacts. The role of the Telesales person is to regularly mine the database, add new information to improve its quality, and to identify sales opportunities. However, the online database is not your only source of leads, as your understanding of the ideal sales prospect grows, you will be motivated to do your own online searching to identify new prospects. The incentive scheme is appropriately structured to provide more reward for high achievers. THE IDEAL CANDIDATE The person most likely to succeed in this position will have the following attributes... We are looking for people with high productivity levels and hungry for commission Before applying, ensure that you understand that we are looking for proven performers. You get paid 10 commission on the GP from what you sell - and there is no limit We expect you to make an additional 2,500 per month as a minimum. Key requirements... Minimum 2 years OUTBOUND telephone sales experience Proven track record in telephone sales (i.e. achieved results) High levels of call productivity Ability to hit sales targets and generate commission Self-motivated, high levels of energy Great telephone manner and ability to build rapport with the customer Clear speaking voice Proven track record closing sales over the telephone Excellent training and support will be provided. WORK ENVIRONMENT Head office in North Adelaide on OConnell Street. Redstack offers an excellent energetic team office environment and you will be working in close proximity with a range of committed professionals who work to deliver products, provide training seminars, and develop supporting IT solutions. Career advancement potential Redstack is always looking for people who have the potential to grow and develop. Career progression includes moving up to higher-paying sales roles where our top performers achieve well over 100k annual remuneration. When Redstack identify potential they are always keen to promote from within. APPLYING We encourage you to do more than submit your standard resume. It always impresses us when candidates show they have read and understood the position and have tailored their application by addressing our key requirements listed in the above job advertisement. Sell yourself CALL JUSTIN WEARNE on 0414 744 481 Submit your application using SEEK (see below)
Melbourne St, North Adelaide SA 5006, Australia
Collections Officer Money3 is a listed financial services organisation that is currently embarking on a rapid expansion phase via organic and acquired growth. Due to the expansion Money3 require the service of an enthusiastic, hands on Collections Officer who loves to be on the phone, negotiating and problem solving You will be a clear communicator, possess the ability to build rapport with the customer quickly and have great conflict resolution skills. Your responsibilities will include Â· Telephone collections of overdue accounts Â· Negotiating payment arrangements for customers Â· Resolving any customer queries and enquiries Â· Skip tracing Â· General administration Â· Intermediate excel skills To be successful in the role you will have previous experience in phone based role, preferably in a consumer based organisation, strong administration skills, a highly motivated individual, loves a challenge and has a desire to progress with in the company . We are prepared to train the right person who is committed to the Money3 values and is looking for a career rather than a job. To apply please click on the apply bottom below and submit a covering letter explaining why you are the ideal candidate.
Moat Theatre, Bundoora VIC 3083, Australia
Who are we? World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with close to 50,000 employees. Oxygen, nitrogen, hydrogen and rare gases have been at the core of Air Liquides activities since its creation in 1902. Using these molecules, Air Liquide continuously reinvents its business, anticipating the needs of current and future markets. The Group innovates for the good of society while delivering profitable growth and consistent performance. Air Liquide Healthcare in Australia is a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases with strong reputation in sleep diagnostics and CPAP (continuous positive airway pressure) therapy. Duties and Responsibilities Daily tasks will include but not limited to Receiving customer calls, faxes and emails and handle customers enquiries with regard to products, services, stock availability, prices and delivery options. Liaising on the telephone with doctors, hospitals, and appropriate paying bodies as required to ensure approval of supply to patients. Data entry of patient records and transactions. Scheduling patients and technicians to maximise workflow efficiencies. Timely collections of outstanding debts from customers. Contacting customers to follow up overdue payments. Dispute resolution of overdue accounts. Reconciling debtors. Skills and Experience To be successful in this role you should have the following skills and experience Have superior customer service etiquette. Professional written and verbal communication skills. High level of organisation and time management is a must. Must have excellent attention to detail. Ability to quickly learn new information. Previous experience in the medical industry is desirable but not a requirement of the role. Details of the role Working in a brand new office with the latest technology based in Ormeau. Free on site car parking. Permanent full time role, Monday to Friday.
Queensland 4208, Australia
Our wholesale and distribution business is a global leader in the fishing tackle industry. We pride ourselves on commitment to excellence and creating a positive working environment. Join an energetic, vibrant team and work with your passion for fishing. This is a rare opportunity to make your way into the recreational fishing industry. Rapala VMC Australia is searching for a Internal Sales Officer in a full-time capacity. The successful applicant will work in close liaison with our Sales Reps and National Sales Manager on various tasks, whilst being the main contact point for our customer base. Skills, Ability Experience Interacting with customers and providing a friendly service comes naturally to you. You will bring to the role Previous experience in customer service Strong communication skills Ability to work effectively in a team based environment Good working knowledge of MS Office, particularly MS Excel A passion for Fishing is highly desirable Duties responding to customer calls and taking sales orders entering orders and completing various administrative tasks managing electronic data orders preparing product range reviews and new product submissions supporting our sales representatives and agents What Rapala Offers A commitment to your success in this position Full time role, hours of 8.30am - 5.00pm Onsite parking, Rapala office is based in Milperra, Sydney Be part of a relaxed, down-to-earth team who love their work and fishing Opportunity to develop and grow your skills with progression opportunities How To Apply Please click the Apply Now button below
Milperra NSW 2214, Australia
We pride ourselves among the top Pest Management and Hygiene service providers in the country with over 20 branches throughout Australia. A position has become available for an experienced customer care team leader to join the team in our Sydney Residential Branch located at Homebush West. The Team Leader “ Sales is primarily responsible for leading and developing a team of successful Consultants through mentorship, coaching and modelling of benchmark behaviors. Key Responsibilities Develop a performance and productivity focused culture based on a consultative sales and service approach Meet and exceed team enrolment, retention and operational targets Monitor and manage performance and budgets against targets and KPI™s Create individual goals, training and coaching plans for the development of Enrolment Consultants Provide daily, weekly and monthly reports to the leadership team Drive continuous improvements across the team Participate in regular productive meetings, training and coaching sessions with your team Assist with recruitment and training of new Consultants Recruit, mentor and develop a highly skilled, competitive and dynamic sales team Create and maintain a great culture by developing initiatives to engage and motivate your team Manage the day to day operations including rostering, timekeeping, recruitment and training Ensure consistent performance and quality of results Provide both positive and corrective coaching to your team Must demonstrate Proven experience in meeting and exceeding sales targets, KPIs and sales budgets Exceptional communicator with high-level verbal and written skills High levels of organizational skills coaching the team to drive for results selling exceptional experiences to customers of the Contact Centre achieving agreed performance targets leading effectively to support business objectives performing Operational tasks and activities to meet business requirements and Identifying and acting upon opportunities to improve process, sales and service, engaging team members support and participation. Proven experience managing a high performing sales team 2+years desirable Only shortlisted candidates will be contacted
Parramatta Rd, Homebush NSW 2140, Australia
About the role We have great traction in the personal loans space and we continue to invest heavily in our future growth. Reporting to the Head of Customer Assist Fraud ANZ you will form part of a very close knit, high performing team. Primarily, you will be accountable for operations and loss performance across credit card, personal and motor loans. Attract, coach and evolve high performing teams of customer specialists across sites in Queensland and Victoria. Continuously improve processes and procedures to ensure we meet out mantra of œcustomer obsessed. Use your outstanding written and verbal communication skills to develop, design and deliver a strong compliance and risk culture. Manage, influence and collaborate with stakeholders to deliver initiatives to reduce flow rates and mitigate losses. This role could be based in Springfield (Qld) Or Melbourne About You We work in a dynamic, collaborative, ego free culture where talent is valued over role titles we are seeking commercially savvy leader who is excited by change and growth. You™re a people leader. You pull teams together and get the best out of them. A passion for better customer outcomes, better processes, better ways of doing things. You™re commercially savvy and have success delivering outstanding operational and financial performance across collections team. Excellent communication, stakeholder engagement, influencing and management skills, particularly with senior stakeholders. Financial services experience would be helpful but not a deal breaker, we™d consider other industries or œother sides of the fence such as collections house. What are the perks? At Latitude, we offer a competitive salary, flexible working arrangements a diverse range of benefits and retail discounts, 5 - week annual leave program, health and wellbeing activities and so much more. Our new head office in Docklands is cutting edge with subsidised cafe, games rooms, awesome customer focused collaboration spaces and all the tools to enable your success. Springfield is a large, modern vibrant call centre with close access to many amenities. About Us. We are the challenger brand in the market with high aspirations to make a difference committed to creating great customer experiences and obsessed by better outcomes every day. Our business model includes a growing Direct- to- Consumer business in both personal lending and credit cards, as well as a partnership model for white label lending and credit cards. Note You must be a Permanent Resident of Australia or an Australian or New Zealand Citizen to be considered for this role. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
Brisbane QLD 4300, Australia
West Australian Newspapers has an exciting opportunity for a highly motivated Telesales Advisor who is passionate about sales to join our night circulation team. Based in our Osborne Park office and reporting to the Team Leader, this is a casual role and is focused on subscription sales of our newspaper titles. The key responsibilities of this position include Sales - convert prospects to subscribers and upgrade existing subscriptions in line with sales targets. Customer service - ensure that prospects and subscribers are provided with clear and complete subscription details and terms and conditions. Accuracy and efficiency - system records are accurately updated. Call rates are within agreed parameters. Punctuality and reliability To be successful in this position, you will have Excellent customer service skills Great attention to detail Strong verbal skills Sound knowledge of basic technology Excellent phone manner A results driven approach Team oriented An attractive remuneration package and access to great benefits, including on site gym, is available for the right candidate. If this role is the one for you, please submit your resume and a covering letter advising us if you have any restrictions to working in Australian now and in the future and what is your expected salary range? Please detail how you will bring your skills and experience to make this role yours. Applications without a covering letter will not be considered in the short listing process. Applications close 5 July 2018.
Osborne St, Washington, WV 26181, USA
We are looking for a passionate and dedicated individual to join our culturally diverse team in Adelaide, where we look after our customers across the entire Asia-Pacific region. About your role We are currently looking for a full time Customer Service Representative to join the team on a 12 month fixed-term contract (maternity leave cover). In this role your aim is to satisfy our customers by delivering an outstanding customer care experience. Demonstrating the advantages of our products as well advising and assisting our customers are just some of your core tasks to further increase the worldwide success of the TeamViewer brand. Your day will look a bit like this Take care of 1st-Level technical support for our China market who have questions about the TeamViewer software. Promote and maintain a high quality, professional, service-oriented company image among users. Determine the potential for further sales opportunities and address them according to our internal processes. Hold online demonstrations to explain software functionalities. Conduct customer satisfaction calls and surveys to further improve our service. Follow up on outstanding service issues. What we have to offer you Working with an international customer base. Friendly and highly motivated team that interacts with respect and trust. Prosperous and growing company. Attractive workplace with free on-site parking. On-the-job training. About you The ability to speak Mandarin is mandatory (Cantonese would also be considered an advantage). Previous work experience in phone-based customer service. Excellent communication skills (writing and speaking) and a friendly phone manner. Advanced knowledge of WindowsÂ® Previous experience working in the SoftwareIT industry required High level of IT knowledge and interest. Enthusiasm for working with people. Open-minded and team-oriented. About TeamViewer TeamViewer is a leading global provider of secure, cloud-based software for Remote Control, Access and Online Collaboration. We have experienced rapid growth since our foundation in 2005 and we now have a global team of more than 600 employees across our various locations around the world. Our products are used worldwide by over 200 million active users and are installed on more than 1 billion devices in more than 100 countries. Apply Now We will commence interviews immediately so please if you feel you have the skills and experience to be successful, please apply now. Only short-listed candidates will be contacted.
Sturt St, Adelaide SA 5000, Australia
About Us Converga is a leading provider of Business Process Outsourcing (BPO) solutions to clients, with offices in Australia, New Zealand, Philippines and the United States. Over the years we™ve developed innovative solutions, taking our customers on a journey of digital transformation. In 2015, Converga became part of Canon Australia providing customers with access to a greater array of products and services. About the Role Canberra location Full time position Great career opportunity Ensure teamsite productivity, customer, and employee engagement targets are achieved through operational management and effective leadership of a team. Main Duties Co-ordinate the team to deliver the contracted services Lead the team to ensure all contractual obligations and service level agreements are understood and achieved Act as escalation point for operational and people related issues Develop and implement staff rosters in accordance with contractual obligations Administration of annual leave, sick leave and time recording system management Assist in the development and implementation of operating manuals, training manuals, work instructions and cross training of staff QA of records and documents created into the record keeping system Record appraisal sentencing Registration and tracking of records into a Corporate Recordkeeping System File creations and retrievals Conducting file audits against predetermined criteria Identifying records for capture and applying appropriate classification schemes or titling conventions Ad hoc administration duties as required Key Requirements Appropriate Government Security Clearance Proven work experience as a team leader Demonstrated ability to provide clear instructions and manage the flow of day-to-day operations Demonstrated experience in records sentencing and archiving Demonstrated knowledge of records management principles Demonstrated skills in using HP TRIM and or HP Records Manager for records register and sentencing Exceptional presentation and communication skills Ability to work well within or lead a team Excellent administrative, time management and organizational skills Desire to deliver and exceed client expectations Strong computer skills Please note You must be an Australian Citizen at the time of submitting your application to be considered for the role. This is a fantastic opportunity for those wanting to gain valuable experience within a successful organisation focused on staff development and recognition If you believe you possess all the skills and attributes required for this role please submit your cover letter and CV by clicking Apply for This Job
Duntroon, Campbell ACT 2600, Australia
About Us... We are a specialist publisher of magazines and diaries for various emergency service associations and also publish a community awareness magazine aimed at Australias youth in need. RESPONSIBILITIES... You will contact businesses (B2B) nation-wide by telephone, selling advertising-sponsorship into various publications. Sales experience is not required as you will be professionally trained and supported by a designated sales manager. REQUIREMENTS... A confident and pleasant phone manner Excellent Communication and Customer Service Skills A genuine desire to succeed as a Sales Consultant Basic computer skills Previous experience as a Telemarketer, Call Centre Representative, Sales Representative, Telesales Consultant, Inbound Outbound sales will be an advantage. REWARDS... Full Training Support Provided Uncapped Unlimited Earning Potential Energetic and Fun Working Environment No Weekend Work - Great work Life Balance Opportunity for Any Age Great Office Location - Melbourne CBD Immediate Start Basic computer skills Call Paul on 0414 173 615 or email your CVResume to paulemergencymedia.com.au
Melbourne VIC 3000, Australia
About the business and the role As Australias fastest-growing and most exciting Fintech, weve quadrupled in growth in the last two years and have a need for talented, career-oriented salespeople. With aggressive year on year growth, we plan to take our people on the journey with us. Our mission is to make the home loan process easy and straightforward for our customers, and believe the answer lies in technology. We are actively seeking people who are passionate about joining the Fintech space and assist in changing the Australian lending landscape. With our best-in-class sales training program, you will be given the opportunity to learn a new way of thinking in how technology and humans can work together in the financial arena. Join us in our funky Circular Quay offices, with a vibrant and team-oriented work environment where our people enjoy awesome perks such as free gym membership, regular company lunches, Awesome Days, monthly community projects, massages, yoga classes, Friday night drinks, and much, much more If youre excited by the sound of a rewarding corporate sales role with strong earning potential want to join a rapidly-expanding business thats leading the charge in one of the most exciting industry sectors around, then theres never been a better time to join us. Job tasks and responsibilities Engage with our customers by phone and generate telephone and face to face appointments for our national team of Home Loan Specialists Educate customers on our services and engaging them to either refinance, consolidate debts or purchase a new property Integrate our best-in-class sales training with your can do, will do attitude to assist in achieving consistent results Regularly contribute as an active team member. Skills and experience As a recent grad or newer entrant to the workforce, you will bring a strong desire to learn and build your career within the finance and tech industry. With a hardworking and driven attitude, you will be a self-motivated team player. With a client-centric view, you will be able to easily build rapport with your customers and be driven to provide the very best in service. This is a full-time role, however we offer some flexibility for the right candidate. Please ensure you can work a minimum of 4 days a week before applying for this role. Job benefits and perks Free gym membership Office yoga Free massages A weeks additional annual leave after 3 years service Open pantry with complimentary food for staff Complimentary beerwine fridge open on Friday afternoon Friendly, work hard, play hard culture Awesome Circular Quay location Regular social activities.
NSW 2000, Sydney NSW 2000, Australia
Royal Wolf is the industry specialist in the hire, sale and modification of new and refurbished shipping containers. We have branches throughout Australia and New Zealand and provide containerised solutions for use in transport, storage, mining, building and construction industries as well as to the general public. We pride ourselves on our great reputation for high quality products, customer service and our dedicated team. Our Head Office based in Gordon, requires an enthusiastic person to join our team. This position requires someone who is self-motivated, enjoys variety in their day, is well organised and is happy to work in a team environment. You will a have strong capacity to learn the requirements of a new job and possess a positive attitude. Reporting to the Assistant Credit Manager, your key responsibilities will include Collection of overdue accounts and meeting targets Reconciliation and investigation of customer accounts Allocation of monies collected in a timely manner Maintenance of the Accounts Ledger Maintaining high level customer relationships Other administrative duties from time to time The successful candidate will have Excellent verbal and written communication skills Excellent customer service skills Solid administrative, procedural and organizational skills Strong attention to detail. On offer to the successful applicant is a competitive salary package and incentive bonus. This is a terrific opportunity to work with a national leader. If you are interested in the Credit Officer position, please send us your resume and covering letter which briefly outlines your skills and achievements and how they apply to this role. Royal Wolf is an EEO Employer. We actively promote and facilitate the development and career progression of our employees. Mark Robson Assistant Credit Manager Royal Wolf Trading Australia Pty Ltd P 02 9482 3466 www.royalwolf.com.au
Sydney NSW 2072, Australia
About the company Latitude Financial Services is a leading consumer finance company operating in Australia and New Zealand. We offer a range of services including personal loans, car loans, credit cards, and interest-free and promotional retail finance. Latitude services more than 2 million customers with 1 in every 5 households holdingusingenjoying a Latitude product. We live œloyalty by having long term partnerships with iconic retailers. About the role To utilise Outbound, Inbound Online channels to sell credit card insurance through credit card activations Building strong rapport with customers to create trust and confidence in delivering the product knowledge ie. customers want to listen to the offer Use fact-finding questions to initiate interest towards securing a strong sale Informingeducating customers on features of involving a greater shopping experience and payment protection, supported by benefits that highlight the œvalue of card insurance. Skills and experience Previous experience in an outboundinbound call-centre environment is highly desirable. Strong work ethic, coupled with the ability to meet and achieve monthly performance targets consistently. Sound understanding of the sales cycle and its application towards closing the sale through meaningful discussions Enjoy working in a fast-paced, target driven environment where œchange can happen instantly Your platform of success - the ability to sell yourself and communicate effectively. Culture Our sales team is surrounded by a buzzing social environment. We work hard and play hard with lots of incentive and RR programs to keep us motivated. Benefits Base salary plus incentives Great location with subsidised cafÃ© games room Casual dress code - everyday Health and wellbeing activities How to apply You must be available on a rotational roster Monday to Friday between 8am and 7pm starting Monday 16th July. Please click Apply button and attach an update resume. You must be a Citizen or Permanent Resident of AustraliaNew Zealand to be considered for this role. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
Docklands VIC, Australia