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Call Centre Team Leaders Jobs In Brisbane




NOW DISPLAYING 20 of 60 Call Centre Team Leaders JOBS

Virtual Training Specialist / Account Manager

Expand your legal knowledge and career Opportunities for growth and development Brand new CBD offices Fun and supportive team culture Are you looking for the next step in your legal andor property career? Experience the difference of working for a truly innovative company that values all of their staff Our client is a progressive start-up in the legal software industry and is seeking enthusiastic Virtual Training SpecialistsAccount Managers to join their team on an initial 12-month contract with extension opportunities available for the right candidate. This organisation specialises in the Conveyancing industry, providing conveyancing practitioners with innovative online solutions. The primary purpose of this role is to coach, support and guide regional subscribers to the service, in the operation of the online system and to manage the ongoing relationship, promoting the brand and encouraging businesses to build their online presence to settle matters digitally. This is a great opportunity to join a fun, innovative team that is committed to providing the highest quality of service to all of their clients Your duties will include, but not be limited to Provide on-going telephone based support, training and assistance to regional conveyancers and legal practitioners to confidently use the online platform Develop one-on-one relationships with subscribers and clients Work closely with users to encourage use of the online system for all eligible transactions, to drive utilisation and achieve quarterly KPIs Proactively conduct periodic reviews of accounts to ensure achievement of targets and satisfaction of service General management duties on regional-based accounts where required High level of data entry into multiple databases To be successful in this role you will be a confident communicator with the ability to liaise with intrenal and external stakeholders at all levels. You will have exceptional attention to detail with the ability to thrive in a fast-paced, client andor customer focused environment while working both independently and as part of a tem. We are seeking a bright and positive individual with a can-do attitude who is driven and motivated to achieve and exceed set goals and targets. Essential Requirements Previous experience in sales, customer service or account management Previous experience within the legal or conveyancing industry andor property settlements OR relevant legal qualification To apply online, please click on the appropriate link. Alternatively, for a confidential discussion, please contact Shiani Maddock on the below contact details.

Melbourne VIC 3000, Australia


Team Manager - Web Chat

Team Manager “ Web chat team If youre looking for a career full of purpose and opportunity, Westpac should be your employer of choice. Lead through innovation, agility and vision Work at Epping then moving to Concord late 2018 Afternoon shift About Us Westpac Group is made up of some of Australia™s most recognised financial services brands, including Westpac, St George, Bank of Melbourne, BankSA, BT Financial Group and RAMS. This position will be leading and achieving the contact centre vision œTo be one of the world™s great customer contact centres, and inspiring a diverse team to meet uncover the needs of each and every customer. You will become part of one team striving to reach our vision to be one of the world™s great companies, helping our customers, communities and people to prosper and grow. The role The Team Manager for Chat Bankers is an important position within our Customer Care division managing a newly created team of approximately 13. Your driven responsive team will be interacting with customers via web chat services providing superior customer solutions. This key people leader role will play an important part in achieving and driving service excellence through digital and online platforms, working innovatively to improve the way Westpac Group services our customers. You will be leading for impact through inspiration, courage and an absolute dedication to superior customer outcomes. Your people are a highly nimble, responsive, and dedicated Connected Chat team, providing customer solutions in a fantastically fast-paced environment. This web chat team will be working as a part of the Centre of Excellence within the Customer Care hub constantly seeking new ways of doing business. This position will also allow flexibility to work on any given shift between the hours 12pm “ 11pm Monday to Friday. You will also be responsible for Leading your team through inspiration, courage and an absolute dedication to superior customer outcomes Providing side by side coaching and chat monitoring activities to deliver real time feedback to bankers and improve the customer experience Driving banker performance and implementing action plans to uplift banker performance Development planning with bankers to ensure all bankers have a documented and detailed development plan Supporting the StreamState Manager in driving customer experience and employee engagement Taking ownership for escalated customer complaints and refers to the National Customer Relations (NCR) when relevant What you need to succeed Strong customer focus and ability to delight customers Minimum 12 months leadership experience BankingFinance or DigitalWeb chat exposure highly regarded 5+ years in a customer centric company or role Strong change management principles Exposure to digitalweb chat highly regarded Strong business acumen Growth mindset and initiative The Benefits Joining Westpac has many perks besides building a long and stable career. You™ll be Able have access to some of the best banking, wealth and insurance benefits in the market Offered a highly competitive remuneration that is fair and consistent for all our people Entitled to a suite of online learning training modules and career planning tools to grow Encouraged to participate in the community through paid volunteer leave and secondments Westpac Group is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility.

North Epping NSW 2121, Australia


Outbound Telephone Sales Representative

Safety Signs Service is currently recruiting a full time Outbound Telephone Sales Representative, based in our office in High Wycombe. The primary purpose of this role is to generate sales while maintaining positive customer relationships and representing Safety Signs Service in a professional manner. In this role you will be responsible for Generating revenue via quotation follow up Selling co-related products Ability to meet and exceed sales related targets Maintaining existing accounts and targeting designated accounts Working closely with our external sales team Entering storing electronic information appropriately The ideal candidate will Have experience in conducting telephone sales in a professional manner Be passionate about customer service and exceptional telephone sales skills Provide solutions to customers by successfully identifying their needs through considered questioning Have the ability to work in a team environment but also be independent and a self starter. Be looking to further their career in sales, with a view to grow and develop into a territory sales role Be computer literate Have high attention to detail Time management and high level of organisational skills. The ideal candidate will also have experience using SAP and Salesforce. Please send your applications through to bradyausthrbradycorp.com for your chance to join Brady. Brady Australia is part of Brady Corporation, a US-based international manufacturer and marketer of complete solutions that identify and protect premises, products and people. Its products and services play a key role in helping companies to comply with safety regulations, improve productivity and performance, identify and protect premises and keep workplaces their safe. You may be familiar with some of our brands, such as Seton, Safety Signs Service, Accidental, Trafalgar, Carroll and ID Warehouse. Brady prides itself on its people-focused work environment and strong values and ethics. Having won multiple awards highlighting the excellence of our ethical performance, we are a company that values honesty and integrity. Globally Brady employs around 6,400 people throughout the Americas, EMEA and Asia-Pacific. In Australia Brady has almost 200 employees in our Sydney and Perth offices.

Seattle Distribution Center Building B, 6751-6795 E Marginal Way S, Seattle, WA 98108, USA


Collections Officer

Global Company Pymble Location Excellent Employee Benefits About Us sgfleet delivers expert knowledge and superior service to our clients and business partners. Our specialist capabilities extend from salary packaging through to fleet management and leasing of corporate fleets of passenger, light and heavy commercial vehicles as well as various plant and equipment. The success of our business begins and ends with our people. A career at sgfleet will provide you with opportunities, challenges and job satisfaction, so that you can exceed your own expectations. We are an organisation that encourages diversity and is dedicated to teamwork, collaboration, training and innovation. As a Collections Officer you will be responsible for your own ledger ensuring that our corporate clients pay within their agreed payment terms in relation to their motor vehicle fleet costs. You will be the first point of contact for all inbound and outbound invoicing enquiries, ensuring daily maintenance of debtors ledgers. Key Requirements Sound CollectionsReceivable experience Exposure to complex dual debtos system Strong attention to detail Ability to work autonomously and meet deadlines Knowledge of asset financing products desirable. Our Culture When we add a new member to the sgfleet family we look for people who Embody our values Trust, Collaboration, Innovation and Excellence Are keen to grow and develop with us Our added benefits include subsidised onsite pilates, a full calendar of events with many celebrations throughout the year, discounted gym membership, an employee assistance program, access to salary packaging and a range of discounts on cars and car servicing. If youre looking for a fun work environment that offers work-life balance, career development and ongoing opportunities, then we would love to hear from you. Read more about our company and what we do at www.sgfleet.com sg fleet is an equal opportunity employer To apply please click on the Apply button below and complete our online application form.

Sydney NSW 2073, Australia


WA Customer Service

For more than 30 years, Maytronics has been the global leader in robotic pool cleaning technology, and the company behind the industry-leading Dolphin brand. If you want to work for a global leading company where you get to utilise all your skills in a rapidly growing company, then this role is for you. In order to continue and improve on the high level of service our customers expect, we are seeking a Customer Service Representative to fulfil a vacated role in our fast-paced Branch Team in assisting in delivering an exceptional customer experience for our customers in WA. This is a full time, permanent position and is available for an immediate start (will wait for notice periods as required). To learn more about our organisation visit our website (www.maytronics.com.au) Attributes- · Strong communication skills, especially phone manners · Ability to proactively contribute within the team and independently, in a fast-paced commercial environment · Ability to effectively time manage and prioritize tasks · A problem-solving approach to both individual and team tasks Your main responsibilities and duties will include- · Responding to inbound sales, service and support related enquiries by phone and email within prescribed KPIs · Providing effective support to the functional areas within the business · Creation and maintaining of information within the organisations CRM system · Develop and maintain a profound level of product knowledge · Ownership of both individual and team-level tasks Your experience, skill set and qualifications will include- · Passion for customer service · Retail andor Commercial experience in a sales or service based role · Problem solving using applied knowledge · Strong computer skills MS Office Outlook Web Based applications . A forklift licence would be preferred but not essential Benefits- · A competitive salary dependent on experience · Ongoing training in a commercial environment · A supportive and collaborative team culture · Growth and development opportunities within the business This is an opportunity for you to learn about Robotic Pool Cleaner technology, improve and develop your professional skills and join a team of highly skilled people. If you are looking for valuable commercial experience in an innovative company where individual feedback is always valued, wed love to hear from you. Application process- Our process is very straight forward but does require your co-operation. Upon receiving your application and short listing those candidates, we will forward an email requesting a 5 minute telephone interview. Successful applicants will again be short listed for face to face interviews. Please note unsuccessful applicants will not be notified due to the large volume of applications received. On offer- On offer is an attractive salary package commensurate with your level of experience, as well as the opportunity to develop your long term career within an established and professional organisation.

Perth WA 6090, Australia


Team Leader - Sales Team

COMPANY Our client is currently going through an exciting growth time and with this comes a new exciting role of Team Leader. Located in Padstow, the Directors of this medium sized organisation are seeking the assistance of someone who describes themselves as a strong leader, and is extremely target and goal driven. ROLE You will be report directly to the Sales Manager of this team of 7 (and growing) Sales Consultants and Lead Generators. You will assist with driving and motivating the team to succeed, producing reports on a daily and weekly basis and lead by example by picking up the phone to produce your own sales The Sales Manager is extremely sales, target and money motivated and a great mentor to work for. As the business is growing and new offices opening the Sales Manager will be travelling extensively and requires a strong Team Leader to rely upon. TO BE SUCCESSFUL Essential is a minimum of 12 months similar Team Leader experience in which you have successfully driven, motivated and lead a small team. Excellent communication skills You are a team player Have superior work ethic. Are motivated by goals, challenges and money This is an exciting time to join this organisation as they go through a huge growth phase. If you feel that the above sounds like you, then send your resume today for this great opportunity. NO TELEPHONE APPLICATIONS PLEASE. UNFORTUNATELY DUE TO THE LARGE AD RESPONSE WE ARE UNABLE TO ANSWER EVERY APPLICATION HOWEVER WE THANK YOU IN ADVANCE FOR YOUR TIME.

Padstow Heights NSW, Australia


Retention Team Leader

About Click Energy Owned by amaysim (ASX AYS), Click Energy is an established online energy retail business, which has customers across Victoria, South Australia, New South Wales and Queensland. About the Role Reporting to the Contact Centre Manager, the Click Energy Retention Team Leader is responsible for managing, motivating and mentoring a team of 8 customer retention agents to provide fantastic retention results and optimum service. The successful incumbent will join a specialist sales team within the Click Energy Contact Centre, located in our brand new offices on Collins Street. This is a customer retention role and comes with a competitive salary and generous commission program. Duties Include Conducting regular coaching and development sessions with all team members Achieving and exceeding team retention targets Management of multiple inbound call queues Management of multiple outbound call campaigns Staff performance and development Real time shift management Employee engagement Continuous business improvement The successful applicant will need to have Minimum 3 years™ Team Leading experience in a sales or retention call centre environment A proven track record of excellence in sales or customer retention Detailed understanding of call centres Develop clear documented processes and workflows for the call centre Good industry understanding and what™s required to create an engaged call centre Utilities experience an advantage Intermediate MS Office skills Working Click The Click Direct Sales team has a great sales culture and consistently enjoys success. We are a business that has been growing exponentially over the past decade, and doesn™t look like slowing down The perks of working for a growing business include brand new offices at the top of Collins Street, a great Sales Incentive Program, plenty of development opportunities in a team rich with experience, access to the Executive Leadership Team and the ability to make a real, tangible difference to our results How to apply CLICK to apply Please share your resume and a great, personalised cover letter telling us about yourself and why you™d like to work with us.

Melbourne VIC 3000, Australia


Team Leader, National Support Centre

We are Marie Stopes Australia We are a social enterprise providing quality sexual and reproductive healthcare services to Australian women and men. The role This is an exciting Team Leader opportunity where you can help shape your ongoing role. You will be responsible for guiding a team of passionate customer service agents to provide the highest quality interaction to Marie Stopes patients and clients. Your experience in developing individuals, using data and managing teams to meet organisational targets is key to the success of this social enterprise. Your responsibilities will include, but are not limited to Supporting our passionate team. Your compassion, empathy and discretion will ensure both patients and staff will be supported through their journey. Reporting on, coaching and motivating Client Service Advisors to exceed their targets and provide exceptional care. Actively provide Quality Assessment support, delivering effective and timely feedback in 1on1s. Engage the team in their roles, inspiring and motivating individuals, to not only hit targets, but live the organisational core values. Report on and analyse call data to find trends, find areas for improvement and gaps. Creation and implementation of process to support the team in our goal of quality service. Qualifications, skills and experiences required include the following Experience leading a contact center team or similar environment Self motivated, able to work autonomously, prioritise and delegate in a high volume contact center environment An influencer and motivator of people Exceptional communication skills A pro-choice attitude and support for our vision Children by choice, not chance Highly desirable Quality assessment experience, with a proven track record of delivering results Qualification and experience in Training and Assessment certification Dont miss out on this opportunity to apply your passion for great customer service to an organisation aiming to empower communities. In addition to your take-home pay, you will have access to salary packaging, bonuses, flexibility and most of all you will have the satisfaction of making a positive difference while being a part of an organisation with a global footprint. For further information about the role, please contact Ryan Stevens at ryan.stevensmariestopes.org.au Marie Stopes Australia values a safe working environment. As part of our recruitment and selection process, potential candidates will be required to undertake a background check. www.mariestopes.recruitmenthub.com.au Closing 16 July 2018 Location Melbourne Job Code 4212136

Melbourne VIC 3000, Australia


Sales Team Leader

About Click Energy Owned by amaysim (ASX AYS), Click Energy is an established online energy retail business, which has customers across Victoria, South Australia, New South Wales and Queensland. About the Role Reporting to the Contact Centre Manager, the Click Energy Sales Team Leader is responsible for managing, motivating and mentoring a team of 14 inbound sales agents to provide outstanding sales achievements and optimum service. The successful incumbent will join a specialist sales team within the Click Energy Contact Centre, located in our brand new offices on Collins Street. This is a sales role and comes with a competitive salary and generous commission program. Duties Include Conducting regular coaching and development sessions with all team members Achieving and exceeding team sales targets for electricity connections Management of multiple inbound call queues Management of multiple outbound call campaigns Staff performance and development Real time shift management Employee engagement Continuous business improvement The successful applicant will need to have Minimum 3 years™ Team Leading experience in a sales call centre environment A proven track record of sales excellence Detailed understanding of call centres Develop clear documented processes and workflows for the call centre Good industry understanding and what™s required to create an engaged call centre Utilities experience an advantage Intermediate MS Office skills Working Click The Click Direct Sales team has a great sales culture and consistently enjoys success. We are a business that has been growing exponentially over the past decade, and doesn™t look like slowing down The perks of working for a growing business include brand new offices at the top of Collins Street, a great Sales Incentive Program, plenty of development opportunities in a team rich with experience, access to the Executive Leadership Team and the ability to make a real, tangible difference to our results How to apply CLICK to apply Please share your resume and a great, personalised cover letter telling us about yourself and why you™d like to work with us.

Melbourne VIC 3000, Australia


Consultant - Sales

14 x Permanent Positions Available Location Melbourne CBD, Victoria Applications Close 29th June 2018 Origin - Australias Leading Integrated Energy Company An integral part of Australia™s energy future, we explore, produce, generate and sell energy to power millions of Australian homes and businesses every day, keeping them going and growing. Origin is the largest energy retailer in Australia, and with 4.3 million customers we™re constantly evolving and changing to better suit their needs. Our activities include power generation, energy trading, the sale of LPG, electricity, natural gas and solar as well as the development of new and emerging technologies. Consider your possibilities with Australia™s leading integrated energy company. The Role We are seeking passionate sales people to become Sales Consultants to our Melbourne outbound sales team. Our Sales Consultants play a significant role in growing Origins customer base by demonstrating enthusiasm, energy and passion when actively promoting our products. You will love being a part of our engaged and supportive contact centre team, working in a modern state of the art office. This opportunity is a great career step into the energy sector. This roles specific responsibilities include the following Warm outbound sales calls to promote Origins products and services to existing and previous customers to increase and retain customer base Identify and secure sales opportunities by offering value add services to our customers End to end customer management and relationship building Identify customer concerns, resolve any issues which arise and escalate through the relevant channels when required Is This You? This is an opportunity to join a high performing team and an environment that will support you to achieve your goals. With a generous base salary, there are ample opportunities for incentives to be achieved each month. This could be the start of the sales career you have been looking for Commencing salary of 52,686 + 10 Super + great sales incentives and bonuses Permanent full time employment (38 hours) with guaranteed stable hours Our Contact Centre is open Monday to Friday. Enjoy your weekends Fantastic full time hours 900 AM - 500 PM, with a rotating 1100AM - 700PM shift once every 12 weeks that allows a work life balance In-depth on the job training - We provide you with 3-week classroom based training and continued support whilst you develop your skills in the contact centre What do you need to be successful? You should be a results-driven individual with the ability to meet targets and have a passion for sales You should have strong communication skills, be able to demonstrate empathy and understanding to our customers You should have the ability to relate effectively with individuals at all levels and thriving in a team environment You should have excellent computer skills, including navigation and the ability to grasp new systems You should have the ability to work under pressure and maintain a positive attitude You should think with initiative, have problem solving skills and the ability to learn complex processes easily You should have the ability to work with a sense of urgency and a commitment to effort and quality You will live the Origin Values, lead by example and contribute positively to the sales culture If you are successful you must be available to commence on Monday 30th July 2018. If youre passionate about working with Origin and this role sounds like the challenge youve been looking for please submit an application via the Apply button below. We embrace the diversity of our people and flexible working arrangements to ensure our workforce is representative of the communities that we serve. Aboriginal and Torres Strait Islander Peoples are encouraged to apply. Make an impact on Australias energy future If dynamic and challenging career opportunities and workplace flexibility are important to you, go with the employer that thinks differently. Job Requisition 65981

Melbourne VIC 3000, Australia


Call Centre Representatives (Multiple collection roles)

Probe Group is Australias fastest growing and most respected privately owned customer management and business services provider. Established in 1979, we now have over 3300 staff worldwide and are enjoying a period of sustained growth. As a result we are recruiting NOW for passionate and reliable Call Centre Collections Champions for our Government client who enjoy working in a fast-paced environment are team players, have high learning agility and a drive for success. Key details youd want to know Location Caulfield North Work Hours Rotational shifts - Mon - Fri 8.00am - 8.00pm Sat 9.00am - 2.00pm Work Type Full Time roles available No experience, no worries 2 weeks paid training provided Must be an Australian Citizen. Fun Passion culture driven organisation. The Role Its not so much a people job as an attitude and mindset job, its a vital role focused on targets and requires negotiation and dispute resolution skills to arrive at win-win solutions for both the customers and the client. The heart of the role is to know that collecting long standing debts and loans is about researching your facts, wearing the investigative hat, locating the debtors, being persistent, making your calls and engaging in the right conversation with the customer. About you It doesnt matter whether you have retail, hospitality or administration experience. As long as you thrive on targets as well as providing excellent customer service, have worked previously in a contact centre or would like to start your career with one you are the ideal candidate. Were offering more than a job, were a company on the crest of a huge growth wave and we plan to bring new standards of excellence to the outsourcing industry. If all this excites you then wed like to hear from you. We hope youll come and join the PROBE family and share your unique talents and capabilities. To apply online, please click on the appropriate link below.

North Rd, Melbourne VIC, Australia


TELEMARKETING FUNDRAISERS

The Australian Justice Tribunal is a charity providing free (pro bono) legal assistance to Australians experiencing distress and helplessness. And there are over 200,000 Australians each year who are not receiving urgent legal support. Unfortunately, in many cases the extreme of suicide has been reached. Denial of natural justice is Australias hidden killer. We require sensitive and compassionate Telemarketing Fundraisers who may also (but not necessarily) wish to build valuable businesses within Fundraising and possibly Event Management. These contracts will be offered to selected Fundraisers within the first six weeks of active fundraising. Please contact our Fundraising Manager on 0407 175 710 or email AdminTheAJT.org.au and request an information package.

NSW 2000, Sydney NSW 2000, Australia


Customer Service Advisor

Job Title Customer Service Advisor Job Grade Classification Clerk Grade 78 Employment Type Full-time Location 320 Pitt St. Sydney NSW 2000 (Relocating to Parramatta at the end of 2019) Agency overview The Department of Planning Environment is the lead NSW Government agency in planning for a growing NSW. The Department is going through an exciting period of organisational and operational change. The Department™s vision “ œPlanning for growing NSW inspiring strong communities, protecting our environment “ provides the benchmark for our partnership and leadership approach to engaging and working collaboratively with key State and Local Government, community and industry stakeholders to deliver better outcomes in the areas of planning, local government and the environment. The Department™s two related agencies - the Office of Environment Heritage and the Office of Local Government - support the conservation and protection of the environment and an effective local government sector in NSW. Several other entities associated with the Department include the Environment Protection Authority, statutory trusts responsible for zoos, parks and gardens, independent assessment and planning bodies, and development corporations. About the Role In this newly created role, you will have the opportunity to be part of a small team who will be responsible for creating and developing a new service partnership agreement with the Department™s external call centre provider. This large project will involve the development of a customer service model and execution plan that will assist the Department in serving the community of NSW. We are looking for someone who is passionate about customer care. Primary purpose of the role Collaborate with internal divisions across the Department and frontline customer service providers to coordinate the response to queries and complaints from the public. Essential requirements Relevant tertiary qualifications and or demonstrated equivalent relevant experience. To be successful in the role, ideally you can Develop and maintain a library of knowledge articles about the Department™s functions, including key activities in the public domain, to inform the response of frontline customer service providers. Collate information from across the Department to ensure knowledge articles are accurate, up to date and in accordance with other departmental communications. Manage, prepare and review high level complex communications in relation to customer enquiries, feedback, and complaints ensuring timeliness and accuracy to support the achievement of business requirements. Undertake a range of project activities and contribute initiatives to facilitate continuous improvement and the timely delivery of Branch objectives Provide case management services and support in the management of complaints, including assisting in providing accurate responses in a timely manner Maintain database and prepare reports of customer enquiries, feedback and complaints to inform business operations and identify areas for improvement. Please read the following documents prior to preparing your application Role description Application Guide Applying for a role in the NSW public Sector Job Notes A Recruitment Pool may be established for future temporary and ongoing roles with similar focus capabilities. The Recruitment Pool may be available to hiring managers from DPE and other NSW Public Sector agencies over a 12-month period. To Apply Complete all the questions in the online application. Two of the questions will require you to provide specific examples from your experience (4000-character limit per question). These questions are shown below. Do not address these in your cover letter Q1. Outline a time when you were confronted with others behaving unprofessionally andor unethically in the workplace. How did you respond? What was the result? Q2. Give us an example of a time when you had to satisfy a particular customer or client need. How did you establish what the customer™s needs were? What steps did you take to meet these needs and how well do you think you satisfied the customer™s expectations? The information provided in your application needs to show how you meet the focus capabilities and other essential requirements of the role. (Refer to the role description for details about the capabilities and the associated behavioural indicators. The role description also lists the essential role requirements.) Our commitment to diversity The Department of Planning and Environment values diversity and inclusion in the workplace. We welcome and encourage applications from people of all ages and genders, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups and those with a disability. Applications Close 28 June 2018, Thursday 1159 pm Should you require further information about the role please contact Fiona Leyden (02) 9274 6544 . If you have any enquiries regarding the recruitment process please contact Carlo de los Santos on (02) 9585 6460.

Parramatta, Parramatta NSW 2150, Australia


Senior Customer Service Representative

Interface is looking for a driven Senior Customer Service Representative based in Minto. You will work within a dynamic team and be part of a sustainable global company that are market leaders in design and manufacturing of modular carpet coverings. About the role The Senior Customer Service Representative will be responsible for all aspects of order management including accurate order entry, answering phone and email queries from internal and external customers, managing delivery dates, coordinating returns and credits and any other relevant customer service matters. This position will also provide higher level support to the customer service team including process improvement, training and reporting. In the absence of the Customer and Production Planning Manager, the Senior Customer Service Representative will be required to carry out 2IC duties. Your duties will include, but not limited to Develop rapport with external and internal customers. Handle customer feedback positively and sensitively. Information relating to orders is promptly communicated to customers and followed up. Enforce company guidelines in ensuring customers remain committed to taking delivery of orders as per agreed delivery dates. Carry out daily checks in line with SOX requirements. Gather and collate open order information for weekly reviews. Clients™ needs are met or exceeded. Drive positive relationships between sales, supply chain and production. Practice site behaviours. Ensure orders are entered correctly. Meet and exceed team KPI™s. The over-riding goal of the role is to maximise customer service levels attainable under normal commercial circumstances in a market where customer service is critical. Key to success in this role is the ability to communicate, plan, prioritise, analyse information and make correct decisions within a customer focused fast-paced environment. Customer Service requires interfacing with internal clients being sales, marketing, quality, purchasing, planning, production, warehouse distribution. Your Experience Minimum of 4 years in a customer serviceorder management role is preferred. Polished and professional demeanor. Strong computer literacy skills and data entry skills coupled with experience using JDE or similar MRP System. Strong process orientation with high attention for detail. A high level of oral and written communication skills. Experience in a fast paced, agile, customer focused environment. About Interface Were more than a carpet company. Were an organisation where you can feel good knowing that as you achieve your goals youre building a better environmental future for our planet. Innovation, design and sustainability are at the heart of everything we do. Our evolving designs and processes are redefining whats possible, making our products some of the most unique on the planet. To see more please go to www.interface.com.au To apply for this position click APPLY FOR THIS JOB and send us a brief cover letter and resume.

Bow Bowing Park, Bow Bowing NSW 2566, Australia


Collections Team Leader

Imagine an energy company that puts customers first. One that provides great customer service from 100 Aussie-based humans. An energy company that ditches confusing discounts in favour of simple, competitive pricing (without lock-in contracts, exit fees or loyalty penalties). An energy company that supports renewables and cares about the planet. We™re here to ˜make energy more human™. Of course, to do that, we need more great humans, so please read on. About you You have strong people management and development expertise, with over 3 years experience managing high volume transactional collection teams, preferably in the retail energy industry. You have a passion for people leadership, driving engagement, coaching and training - seeing your team develop and succeed is really important to you. You™ll bring an ability to implement and manage change within a dynamic environment, along with well-developed problem solving skills and ability to develop innovative solutions. You™re a thinker, and you comprehend key credit metrics and the impact these drivers have on the overall debt book. Your proven negotiation and conflict resolution skills, together with strong interpersonal skills, both written and verbal, will assist with conversing with key stakeholders such as debt collection agencies, , team members and customers. About the Role Reporting to the Manager Customer Payments Solutions, you will drive a team of collection specialists to optimise individual and team collections, maximise revenues, minimise risk and compliance exposure and support the strategic direction of the business. You™ll be directly responsible for the end to end collections activity and play a key role in designing and executing Mass Market collection campaigns. You™ll keep the customer at the forefront and balance business needs and amazing service, whilst building strong relationships. You™ll coach and up skilling collectors in call techniques, quality and processes in order to achieve improved productivity financial outcomes. Whats in it for you? Located in fantastic Melbourne CBD offices, youll work in an incredibly fun and rewarding business that values its people and customers. You™ll receive an attractive salary and benefits that include wellness programs, discounted electricity and gas, and flexible working arrangements. If you like the sound of this role, wed love to hear from you To apply, please attach your resume and a cover letter outlining what you™ll bring to the position. Applications close at 900am Tuesday 3rd July 2018.

Melbourne VIC 3000, Australia


Call Centre Consultant

About Spotless Spotless is a great Australian success story. With a staff force of 36,000, we provide integrated facility management services that create added efficiencies for businesses everywhere. You™ll find us in diverse locations from airline lounges and major sporting venues, to city offices and army barracks, in both Australia and New Zealand. The Role We are looking for team players to fill a vacancy within our call centre, based in Belmont WA. This is a customer-focused role within the facilities maintenance industry. We are seeking detail oriented individuals who excel in a high pressure environment. Duties Respond to enquiries requests in a timely manner via phone and email. Allocate service calls to the field team as appropriate Follow up on calls within the agreed time frame Skills Experience Previous experience in a call centre role or busy customer service environment High level of computer literacy (experience using a Works Management System is advantageous) Exceptional interpersonal skills Previous experience in a buildingfacilities maintenance environment (preferred) Quick learner Excellent data entry skills Ability to work autonomously Benefits Competitive salary Great career development Professional and safe working environment Free parking If you are looking to make a positive career move, Spotless is a great choice for you. Please note As a preqrequisite for these roles, candidates will be required to undertake a pre-employment medical and drug screen as well as a National Police Clearance. Spotless is an Equal Opportunity Employer and encourages Indigenous Australians to apply. Please send your application by clicking the œApply button below.

Perth WA 6104, Australia


Appointment Coordinator

LMW is a leading national valuation firm within the commercial, residential, regional and rural valuation sectors. We are looking for a Full Time Appointment Coordinator to join our team to lead the support of our valuation team and add to our already-dynamic team of customer service focused professionals. The key responsibilities of this role involve liaising with our valuation teams, contacting our clients and securing successful appointments. The successful applicant would ideally enjoy working in small teams in an energetic role and would proactively strive for efficiencies within all aspects of the department. The candidate must have the following attributes as a minimum Previous sales andor tele marketing or call centre experience. Friendly helpful and courteous phone manner. Efficient and able to co-ordinate appointments on behalf of our team of valuers. Able to manager stress under pressure. Strong IT skills “ fully competent with all Microsoft Office applications. Good knowledge of Perth metropolitan suburbs and WA regional locations. Excellent standard of verbal and written communication skills, with strength in diction, punctuation, spelling and meticulous attention to detail. Professional personal presentation. Reliable attendance and conscientious work ethic. We offer Customised and integrated IT systems which aid ease of use and efficiency Modern office space promoting innovative learning environments Market leading employee benefits including EAP program. Only those candidates who have been selected for interview will be contacted. It is a condition of employment that staff are to have a Federal Police Clearance. Please email your CV and Cover Letter to alana.zeloneslmw.com.au or call Alana Zelones for a confidential chat on (08) 9489 9479.

Subiaco WA 6008, Australia


Outbound Customer Service

About the Role An exciting opportunity has come up with my client for a highly driven and ambitious Customer Service Officer to join their team. This would ideally suit candidates with strong relative experience or a recent degree and are eager to develop an exciting career path within an international company. The roles are based in Melbourne CBD in brand new offices within a fun supportive team environment, helping you to develop within your role. Hours of work are Monday-Friday between 0700-1600, working 32-38 hours per week. Roles are on a full time ongoing temporary basis (with potential of going permanent after 12 months) with an ASAP start. Duties Responsibilities making contact and developing relationships with designated clients on a regular basis - these are already established customers of the company so no hard sale required conducting high volume inboundoutbound client service calls ensuring that an excellent service is provided on every call, listening closely to the client, order processing, identifying potential needs or opportunities and advising on products following up on any client queriescomplaints working toward and exceeding KPIs associated admin duties Skills Experience strong relative contact centre experience (ideally in an outbound customerclient serviceaccount managementsales role) ANDOR at least a Bachelors degree hard working and confident a drive to succeed and develop a career within a great company great rapport building skills, and maintaining professionalism at all times excellent communication skills (written, verbal and presentation) Culture Benefits Excellent location in the CBD No evening or weekend work Access to local amenities Great working environment in new offices A large yet close team Great training opportunities Free onsite parking Onsite canteen, and free barista coffee, breakfast snacks including fruit Free onsite gym Potential long term career opportunities for those who show a passion in developing a career Relevant degree qualified candidates will be considered Extensive training is provided so experience not necessarily essential, more about having a positive can-do attitude and drive If this sounds like you then we would LOVE to hear from you. Please apply now with a cover letter to support your application. NOTE Due to high response for this role, only shortlisted candidates will be contacted At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Melbourne VIC 3000, Australia


Sales Development Representative

Televerde is a market leader in B2B sales. As a global brand Televerde has seen huge success with it™s tech focus and quality over quantity approach. Recently expanding into Australia, Televerde has secured a contract with a highly reputable global organisation. As a result, we are now seeking an outbound phone based Sales Development Representative that is fluent in Indonesian and English to join our team. The Sales Development Rep (SDR) is a pivotal role that is responsible for moving leads through the middle of the sales pipeline, turning market qualified leads into sales qualified leads for the client. Essential Functions and Responsibilities ReceiveValidate Lead Generate Sales qualified lead (SQL) or sales ready opportunity (SRO) Conduct TeleProspecting into target accounts Create sales ready opportunities Conduct presentations and involve Partner field sales reps (FSR) where applicable Manage opportunities to close through Partners and FSRs Maintain currency of deal stages in CRM and produce a sales forecast Achieve set targets and goals on a campaign by campaign basis Education and Experience Bachelor™s degree or equivalent relevant experience is preferred but not essential. Minimum 2 years of related lead generationinside sales experience. Knowledge, Skills, and Abilities The successful candidate must be fluent in Indonesian and English and able to articulate these skills in both verbal and written contexts including being able to conduct presentations. Candidates without the language requirements of this role will unfortunately not be considered. Demonstrated ability to successfully find and cultivate new leads through cold calling. Able to connect œpain of potential client during lower level discussion to the actual high-level need of the organisation. Able to map people and titles to corporate structure. Should understand divisional and reporting relationships and authority for decisions Ability to effectively manage time across multiple customers and projects. You will be joining a small, supportive team of professionals. Come and join a company that cares about our people, apply today

Melbourne VIC 3000, Australia


Inbound Sales Champion

Caring, Collaborative, Genuine Driven “ that™s in our DNA, is it in yours? Ever wanted to work for a place that™s as passionate about its people as you are about customers? Our award winning Contact Centre™s is looking for multiple highly motivated and driven people who thrive on solving peoples problems. We have Full Time and Part Time roles available Based in Padstow in Sydneys South West, you can take advantage of our free onsite parking, or utilise the multiple public transport options available in the area (bus and train). There™s a real buzz around the place “ we have our support office, a distribution centre and the contact centre all at one address We are also recruiting for our pop up contact centre in Alexandria Only 500m from Green Square Station Inbound calls only “ Customer™s call you There™s never a dull moment when you work for our Team “ with an endless list of giveaways competitions, activities, incentives, team fundraising, lunches and dinners and our favourite of them all, FREE DAILY BREAKFAST (just to name a few) What makes you perfect for this role? A strong desire to succeed A love for sales and influencing others Experience in meeting defined KPIs A desire to deliver outstanding customer experience Aspiration to be part of an energetic, vibrant and diverse team Previous service experience in a call centre is highly regarded. 2 weeks Full Time training 9am-5pm Mon-Fri. What we will offer you? A competitive salary package (plus incentive) in convenient locations An opportunity to work with a market leader that supports Australia™s biggest and best insurance companies Full training provided “ with ongoing support as well as the opportunity to be part of a Leadership Pathway Program (for those looking to take the next step) Flexible rostering and shift penalties (including Saturday and Sunday) The experience of working for a WORLD LEADER - strong ties to our Global Parent Company Belron® which has a presence in 32 Countries worldwide O™Brien Glass welcomes people from all walks of life and we pride ourselves on being an Equal Employment Opportunity Employer Don™t miss out on this incredible opportunity to work for a market leader and leave your mark as a true sales professional. APPLY NOW

Padstow Heights NSW, Australia