Call Centre Solution Jobs In Australia

Now Displaying 60 of 108 Call Centre Solution Jobs




  • Customer Service - Call Centre

    Customer Service - Call Centre We™re looking for experienced Customer Service Representatives to join our Membership Services Contact Centre. The start date for this role will be 14 October 2019. This is not a typical Contact Centre role The insurance industry is complex and in some instances emotive so it™s critical our team members are resilient and can solve our members problems with empathy and sensitivity. You will be the first point of contact for our existing and potential members queries via phone, email or other media. What are we looking for? Excellent verbal and written communication. Great resilience and an empathetic approach. 45+ wpm typing speed required. Excellent customer service skills. What can Teachers Health offer you? A generous package of 70,502.05 (total remuneration). A great work life balance. Hours of work are Mon “ Fri 10am “ 6pm (35 hours per week). 6 weeks annual leave. The chance to join Teachers Health as a member and receive up to 1,333 per year off your premium. A convenient location in Surry Hills, close to all major transport routes. Yearly corporate wardrobe allowance. We™re an Employer of Choice for Gender Equality. Teachers Health is proud to be Australia™s largest-industry based health fund, covering the lives of over 320,000 members based within the education community. To learn more about Teachers Health please visit www.teachershealth.com.au We encourage people with a disability to apply for roles at Teachers Health and to request any support or reasonable adjustments that may be required to fully participate in the recruitment process. The application form will include these questions Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? Whats your expected annual base salary? Please provide a recent example of a time you demonstrated excellent customer service

    location Sydney, New South Wales


  • Inbound Customer Service Consultant

    Inbound Customer Service Consultant Tenacity CX are Australias leading supplier of recruitment solutions to the Customer Experience industry. We have partnered with a Global Beverage Giant and are on the hunt for multiple Customer Service and Sales Superstars to join their thriving team at St. Leonards. Have you a passion for delivery exceptional customer service? Do you have previous contact centre or customer service and sales experience? We want to hear from you What we are looking for Exceptional customer service skills The ability to contribute and add value to each customer interaction Fantastic communication skills - both written and verbal The ability to work well in a team environment and work towards set KPIs and targets The ability to navigate and learn new systems Whats in it for you? Work for a fun, vibrant organisation who value their people Attractive salary - 26.61 + Super per hour paid weekly Monday - Friday Build a career with a Global Brand - Limitless career opportunities Regular team incentives and rewards If you think this sounds like you and you have a Passion for customer service - do not hesitate to Apply Now with your resume in Word Format We are Interviewing Immediately The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Are you available to work on a rotating roster? Do you have customer service experience?

    location Sydney, New South Wales


  • 4x Customer Service Officers

    We are seeking reliable, mature, trustworthy and ambitious individuals to join our dynamic team. Store locations Parramatta Western suburbs Previous experience in a similar industry will be an added bonus. Training will be provided. The ideal candidate required will Minimum 2 years of Customer Sales experience (face to face). Minimum 2 years of Customer Service experience (face to face over the phone). Excellent communication skills and interpersonal skills. High attention to detail. Experience in cash handling. No criminal record. Must be available to work Monday to Friday 8.30am-5.30pm Saturday 8.30am-1pm To apply please attach your resume. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have experience working towards targets and KPIs? How many years experience do you have as a customer services officer? How many years of retail management experience do you have? How many years experience do you have in the retail industry?

    location Sydney, New South Wales


  • Customer Service Representative

    Sydney Festival is a celebration of Sydney during the summer holiday month of January. It is one of Australia™s largest annual cultural events and has an international reputation for modern, popular and contemporary programming spanning all art forms including dance, theatre, music, visual arts and large-scale free outdoor events. Sydney Festival runs its own ticketing system (ENTA) and works closely with a number of third-party ticketing agencies. Contract length Casual 21 October 2019 “ 26 January 2020 KEY DUTIES Provide efficient, accurate and customer-friendly ticketing and information service by phone, person (if required), mail and through e-commerce Provide customer service support for customers with minor ticketing issues, escalating any specialised complaintsrequests to the Ticketing Operations Coordinator Resolve customer enquiries through sound problem solving, decision-making, and effective communication Manage all access bookings for Sydney Festival Processing any ticketing requests Assisting with the dispatch of tickets Staffing box offices at opening nights and other events where required Assist the Ticketing Manager with the updating of the Festival database During the sales period, assist with any ticket processing as required During the festival period assist Systems Coordinator with stop sales Filing and general administrative assistance for the ticketing team SELECTION CRITERIA Previous experience in a ticketing role. Sound Microsoft Excel skills. Excellent customer-service history and communication skills. Previous Festival experience would be advantageous Familiarity with various ticketing systems, particularly ENTA Capacity to work as part of a small busy team Demonstrated ability to adapt and remain flexible in a sometimes challenging environment Must have the right to work in Australia Applicants will need to be available for a minimum of 3 shifts per week between the hours of 8.45am and 5pm, Monday - Friday. In January, applicants will need to be available for a minimum of 4 shifts per week between the hours of 8am and 8pm, Monday - Friday and 9.45am and 2pm Saturday and Sunday. Applications should include your resume and a cover letter outlining the selection criteria. Applications close at 5pm on Friday 20th September 2019 and should be emailed to tara.hardingsydneyfestival.org.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Are you available to work on a rotating roster?

    location Sydney, New South Wales


  • Member Services Consultant

    With successful growth over 21 years within the region, the opportunity for further expansion within the Accor Plus has now become available. We are seeking individuals to join our team who want telephone customer service role which offers flexible hours, opportunity to grow and a fantastic work environment. Accor Plus provides endless opportunities to work and travel within the Asia Pacific region developing and enhancing careers at any level. Our Offer Excellent hourly rate of 23 per hour + superannuation Great employee benefits Flexible working hours Minimum 20 hours per week Continuous ongoing coaching and support Fun, exciting and motivated office culture To be successful for this role you must have Ability to be inquisitive and solution driven striving to achieve a ˜one call resolution™ Ability to be proactive using own initiative when investigating issues Ability to use active listening skills, to think quickly to generate ideas and alternative solutions to problems Ability to learn and assimilate product knowledge (i.e hotelleisure industry) quickly and completely Willing to adhere to set systems and procedures Effective time management to schedule time for assigned tasks set by management Willingness to show flexibility for staffteam rostering Accor Plus is Asia Pacifics most expansive travel, dining and lifestyle program. Accor Plus is accepted at over 800 Accor Hotels across 18 counties in Asia Pacific. With more than 1,200 employees, 45 offices and over 350,000 members in 18 countries across the Asia Pacific. Accor Plus offices are located across Australia, New Zealand, Fiji, Singapore, Malaysia, Indonesia, Philippines, India, Thailand, Vietnam and China. The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location Sydney, New South Wales


  • Sweden - Customer Service roles

    Sweden - Customer Service roles Beaumont People are looking for citizens of Sweden for a short term customer service role, starting ASAP Based in North Ryde close to the train station Working hours 6.00pm to Midnight, weekdays only 30 an hour + super Involves calling businesses in Sweden to qualify data Must be fluent in Swedish The campaign will run for between 3-8 nights Intermediate Microsoft Office skills required Please contact sophiebeaumontpeople.com.au or call 02 9093 4933 Please click Apply if you are interested in the role. If you have any queries, please contact Sophie Donaldson 02 9093 4933 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Business Services, Contact Centre Sales, Education, Health Social Care, Charitable Organisations, Associations Memberships and Executive Search www.beaumontpeople.com.au

    location Sydney, New South Wales


  • Customer Care Consultant

    About our customer We put our customer at the centre of everything we do The City Chic woman is fun, fashionable and fearless. With a hectic lifestyle and a passion for fashion, she is not defined by the way she looks, but by the way she feels, and embraces her curves Your New Career Initially a 6 month contract role there is a strong chance this role will go permanent. Utilising your previous customer service experience, you will develop your customer experience skills and ability to handle a large volume of work assisting with online queries, complaints and resolutions via phone, email and live chat. Overall, you will be responsible for creating the best customer experience possible. This is a fast paced environment that offers growth and progression opportunities. As Customer Care consultant, you will Answer all online customer calls in a timely and professional manner Accurately log calls into internal database, maintain notes and customer details Work with the team to manage the centralised email inbox Work independently and collaboratively to achieve both individual and team KPI™s Complete weekly reporting as required Adhere to brand policies to resolve issues to achieve the best outcome for all parties Provide support and advice to store Team Members on queries, Trade Practices, and their obligations to our customers Liaise with couriers and the Warehouse to respond to queries Provide support to the team on projects as relevant Who you Are The successful applicant will have A passion and desire to deliver an exception customer experience A positive attitude towards both customers and team members A keen ability to problem solve and identify areas of opportunity The patience to actively listen and engage with our customer to understand their needs Willingness to learn and grow within an evolving team A committed work ethic Ability to communicate in a branded yet professional tone of voice Excellent written and verbal communication Ability to multitask whilst still providing an exceptional experience Your New Destination City Chic is a premium Australian brand dedicated to leading a world of curves through fearless fashion. We have 100+ stores in Australia New Zealand. We are set for continued growth both domestically and internationally. This is a truly exciting time for our brand OUR MOTTO Every customer, every Team Member, garment decision embodies our four elements BOLD - SEXY - GLAM - CHIC Together with our dedication to the latest fashion and our ultimate hourglass fit, CC has become the global destination for size 14-24 that put fashion first. We are extremely proud of our friendly, enthusiastic, committed passionate team members who make our brand what it is today. We understand the importance of our team we believe in our purpose core values. We take pride in the fact that we recognise share our success stories and award individual Team Members for their achievements. We would welcome the successful candidate into a fantastic working environment with an outstanding talented team. If this is you get in contact with our talent team who are waiting to connect with you Please apply below with a cover letter and brief resume. Unfortunately we will only be able to contact short listed candidates. City Chic Collective values the diverse workforce that has contributed to its ongoing success. We pride ourselves in providing equal opportunities, enabling our people to build a rewarding career in an inclusive workplace that embraces the abundance of our diverse population. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Do you have experience working towards targets and KPIs? How many years experience do you have as a customer services officer?

    location Sydney, New South Wales


  • Customer Service Officer

    Customer Service Officer Permanent - Full time position “ Erskine Park, NSW Great team environment A leader in sustainability and renewable resources Who we are Cleanaway is the largest, publicly listed waste management company in Australia. We work with a diverse range of customers from small businesses through to government agencies and large multi-national clients. We believe that all waste is a resource and aim to incorporate recovery, recycling and reuse throughout our operations and those of our clients. Your new role We have an exciting opportunity for a Customer Service Officer to join a high performing team in Erskine Park. Reporting to the Customer Service Manager you will be responsible for the day to day interaction with our valued customers including Proactively handle internal and external customer queries via phone, web, email Manage customer complaints to resolution, following set procedures Maintain our CRM Database of customer information Work with our customers to help make a sustainable future possible Your skills and experience Previous experience in a customer facing role or office environment Excellent telephone etiquette with the ability to remain calm under pressure Previous experience in data entry, customer maintenance Excellent communication and time management skills Previous experience using CRM tools e.g. SalesForce would be highly regarded Benefits Great team environment High performing business “ ASX 100 listed Training and development opportunities Supportive leadership team Opportunity for career progression Great staff benefits “ discounts on private health care How to apply Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. If this sounds like the opportunity you™ve been waiting for, please forward your resume and cover letter by clicking Apply. httpswww.cleanaway.com.au

    location Sydney, New South Wales


  • Customer Service Officer - Inbound

    Customer Service Officer - Inbound Wallet Wizard is an online loan brand offered by Credit Corp Financial Services. Our unique product is all about working together with our customers to make sure that we offer the right loan that is sustainable and suits our customers lifestyle and needs. As a Customer Service Officer some of the duties will include Handling inbound call enquiries Customer and third party outbound calls Document managementhandling Supporting the Verification checks for the Verification team Assisting with customer satisfaction surveying Assisting with other customer experience initiatives We are looking for individuals who are looking to start work now and possess the following attributes Excellent phone manner. High level of energy and enthusiasm A customer central approach Proven ability to work collaboratively in a team environment Demonstrated high levels of adopted integrity, honesty and an ethical approach If you pride yourself on being an excellent Customer Service professional and have a genuine enthusiasm for speaking to and assisting customers, then we really want to hear from you

    location Sydney, New South Wales


  • Customer Service Officer - Inbound

    Customer Service Officer - Inbound Wallet Wizard is an online loan brand offered by Credit Corp Financial Services. Our unique product is all about working together with our customers to make sure that we offer the right loan that is sustainable and suits our customers lifestyle and needs. As a Customer Service Officer some of the duties will include Handling inbound call enquiries Customer and third party outbound calls Document managementhandling Supporting the Verification checks for the Verification team Assisting with customer satisfaction surveying Assisting with other customer experience initiatives We are looking for individuals who are looking to start work now and possess the following attributes Excellent phone manner. High level of energy and enthusiasm A customer central approach Proven ability to work collaboratively in a team environment Demonstrated high levels of adopted integrity, honesty and an ethical approach If you pride yourself on being an excellent Customer Service professional and have a genuine enthusiasm for speaking to and assisting customers, then we really want to hear from you

    location Sydney, New South Wales


  • Customer Service Assistant

    Customer Service Assistant 247 rotating roster Call centre environment At Honeywell we are driven to create teams with a mix of styles, thinking and people “ because we know that keeps us at the cutting edge of innovation. Our employees collaborate to turn bright ideas into real life solutions that positively affect the world in which we live. Using innovative technologies that make our world cleaner and more sustainable, secure, connected, energy efficient and productive, Honeywell is committed to delivering big results in everything we make and do. We are seeking to appoint a Customer Service Assistant. You will report to the Honeywell Service Network (HSN) Manager (with guidance from the Team Leader). You will be responsible for all tasks associated with HSN including fault call logging, customer service, job dispatch and coordination, being available for and managing incoming callsemailsfaxes, enteringupdating service requests in appropriate databases accurately. Active participation in formal and informal training as well as always maintaining professional rapport with all callers both internal and external. Essential Good interpersonal skills Good work ethic, driven self-starter Capable of working without direct supervision and prioritize tasks to meet project deadlines preferred Creative, excellent problem solver and facilitator Ability to follow processes and procedures High attention to detail including accurate recording and management of customer information and data Great teammate Desirable Prior experience in a call centrecustomer service role Honeywell offers an inclusive, flexible and supportive culture, with merit based pay for performance, along with ongoing training and development opportunities for those that have the desire to succeed. We work hard to make the world a better place. With the support of a global organisation and a culture of teamwork and camaraderie that is second to none, Honeywell employees can navigate their way around the world and progress from career to career within the same dynamic company. Our employees are encouraged to be visionaries and they achieve great things to build a team of results-oriented individuals, then empower them to make the world a better place. Honeywell is an equal opportunity employer that supports a diverse workforce Aboriginal and Torres Strait Islander peoples are encouraged to apply for this position wwww.careersathoneywell.com

    location Sydney, New South Wales


  • Sales Consultant - Customer Service

    Oceana International is a fast-growing importer and wholesaler of giftware and partyware products. We seek a Sales Consultant for our head office in Wetherill Park, Sydney. You must have cold calling experience, strong interpersonal skills and ability to build a warm relationship just over the phone. Sales experience is secondary though to efficient time management and customer service experience Immediate start and a 45K - 60K package, plus bonuses are offered to the successful candidate. Were an equal opportunity employer - no age or gender discrimination.

    location Sydney, New South Wales


  • Customer Service Superstar

    Are you self-driven, outgoing, highly motivated and confident? Then we want you to be a part of our dynamic fun team About Order-In We are Australias 1 online catering platform, helping businesses take the fuss out of organising food and kitchen supplies for their office. With national coverage, we look after over 9,500 clients and have fed nearly 20 million guests. We are revolutionising the future of corporate catering through technology and were looking for an outstanding individual to join us on this exciting journey. About the Role Our Kitchen Supplies department is in a growth phase and is looking for an outgoing and friendly internal sales and customer service guru to follow through with all aspects of order management, with a goal to find the best solutions for all involved. The role entails many different facets, including producing quotes, order management, delivery follow up, problem resolution and working as a gateway between customers and suppliers. The department is a busy environment which requires processing and amending of a high volume of orders, and often needs creative thinking. Central to this role is the ability to work in a fast paced, entrepreneurial environment, where thinking on your feet is critical. Youll be responsible for responding to customer and supplier inquiries, ranging from simple to complex by effectively defining their needs and providing relevant solutions. You will need to be a great communicator and be able to prioritise your work to meet deadlines. A Bit About You The successful candidate will ideally have the following competencies and skills 2-3 years experience in a customer service role, ideally with a food service or logistics background Familiar with working with a large number of suppliers Great at multitasking Exceptional at problem solving Resourceful Enthusiastic, friendly, passionate and empathetic High computer literacy and proficient in all aspects of Microsoft Office An excellent listener and have great interpersonal skills Loving being part of a dynamic team Accurate and have high attention to detail Exceptional phone manner The Benefits of Working With Us Full training with continuous support and help Work in an incredibly supportive team environment in a fantastic North Sydney location Career development opportunities A diverse, fast-paced role where no two days are the same Rapidly growing company with lots of opportunity Open, respectful and fun company culture Pet-friendly office Fortnightly Friday drinks and nibbles Fresh fruit and lots of free staff lunches to sample More About the Team For us, a diverse, inclusive and enjoyable culture is the foundation for great work. We are a busy team and we work hard, but we definitely know how to have fun while were doing it. There are lots of staff rewards on offer, monthly bonus for the team when we hit KPIs and we support each other by constantly having each others backs and helping where we can. We are a team that gets the job done. We are very collaborative, but can work solo when needed. Were looking for people who are powered by passion, tenacity and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment. Ready to take the next step in your career? Please attach your cover letter and CV outlining why you are the best candidate for this role. We look forward to hearing from you The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience working towards targets and KPIs? Do you have experience in an administration role? Do you have experience in a sales role?

    location Sydney, New South Wales


  • Customer Service Coordinator (2IC)

    We are seeking an experienced and motivated customer service professional, with previous call centre experience, to join our Voice of the Customer division. We are a manufacturer and distributor of consumer electronics and consumer appliances such as whitegoods and small domestic appliances and our customer service division handles all after sales and warranty support for customers who have purchased our products. Full training is provided, with a supportive, small team and excellent work environment and remuneration provided. This is in essence a 2IC role to the Customer Service Manager. Your day-to-day responsibilities would include Dealing with escalated complaints and working within company guidelines to find potential solutions for the customer. Dealing with Public Liability investigations, organising products to be inspected by various parties to ensure they comply with all regulations, and responding to customers and retailers with our findings. Assisting with call centre queries. Recording customer information in our CRM. Responding to customers emails. Performing admin tasks such as sending outgoing mail and receiving and scanning incoming mail. To be successful in this role, you need the below skills and experience Experience in a call centre environment, preferably in a complaints or leadership role. Proven experience working with a customer management system. An understanding of Australian Consumer Law would be beneficial but not necessary. Experience communicating with different types of customers and adapting your approach. Strong communication skills and interpersonal skills (i.e. empathy) with the ability to handle objections. Ability to understand and communicate technical information “ someone who is interested to learn about supporting electronics and whitegoods. Intermediate MS Office skills. Teamwork and collaboration. Problem solving and multi-tasking skills. This is an urgent hire so please advise your availability in your cover letter.

    location Sydney, New South Wales


  • Norway - Customer Service roles

    Norway - Customer Service roles Beaumont People are looking for citizens of Norway for a short term customer service role, starting ASAP Based in North Ryde close to the train station Working hours 6.00pm to Midnight, weekdays only 30 an hour + super Involves calling businesses in Norway to qualify data Must be fluent in Norwegian The campaign will run for between 3-8 nights Intermediate Microsoft Office skills required Please contact sophiebeaumontpeople.com.au or call 02 9093 4933 Please click Apply if you are interested in the role. If you have any queries, please contact Sophie Donaldson 02 9093 4933 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Business Services, Contact Centre Sales, Education, Health Social Care, Charitable Organisations, Associations Memberships and Executive Search www.beaumontpeople.com.au

    location Sydney, New South Wales


  • Electronic Monitoring Centre Operators - Casual

    Electronic Monitoring Centre Operators - Casual Business Risks International Pty Limited (BRI Security) is a specialist corporate risk management and security services organisation with a national presence and approach. We provide unique, independent and comprehensive holistic security and safety services to Australian and International businesses, organisations and corporations. We have an opportunity for qualified and experienced casual team members, Electronic Monitoring Centre Operators, to join our 247 operation based at the Silverwater Correctional Centre. Key accountabilities include Monitoring live input information and responding as required including the reporting to other stakeholders Ensure a high level of reporting for occurrences and client issues in a timely manner. In addition, you will demonstrate the following competencies Minimum of two years experience in a similar customer service role. Prior experience within a security environment is highly regarded Self-motivated team player with strong communication and interpersonal skills Proficient computer skills on several systems - including email, Microsoft Office and database systems High attention to detail - able to compile and analyse data, recognise trends and compile reports as required Excellent professional presentation Be available to work daynight shift, rotating roster including weekends Ability to work under pressure and be focused on providing a high level of service to the client, and maintain a positive and resilient attitude Strong organisational and time management skills Successful applicants will be required to complete a full criminal history check prior to deployment. In return, you will have the support of a great company with a dedicated and committed support structure, the opportunity to develop your career and excellent remuneration. Full training will be provided on all systems in use. In addition, successful applicants will be provided, at completion of their training, a nationally recognised training accreditation certificate. BRI is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. ML Number 405149073 The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? How much notice are you required to give your current employer? Are you available to work on a rotating roster?

    location Sydney, New South Wales


  • Contact Centre Operator

    Contact Centre Operator Who We Are At Facilities First Australia, care is at the heart of everything we do. Australian owned and operated, we have been trusted for over 20 years to deliver integrated cleaning and maintenance solutions. We make it a priority to understand the needs of each facility as well as all those who interact with it. Our approach to service delivery is based on understanding the clients individual needs, providing tailored services to meet those needs and developing strong client relationships around quality and value. We have a position available for a Contact Centre Operator to join our Maintenance Team. Based out of our Macquarie Park Head Office, we are looking for an experienced and detail-oriented Operator to join our fast-paced team. Your daily tasks will include Logging of inbound enquires and requests from various clients Liaise with stakeholders regarding the allocation of jobs Outbound calling to contractors, clients and internal stakeholders Ensuring contractual response timeframes on jobs are meet Administrative and data entry We are looking for someone who has Extensive customer service experience in a contact centre environment Strong communication skills both verbal and written Problem solving skills Ability to meet deadlines and priorities tasks Experience working with KPI™s High attention to detail skills Facilities First Australia is an Equal Opportunity Employer and Aboriginal and Torres Strait Islander candidates are encouraged to apply. Closing Date 25 September 2019. Please note only shortlisted applicants will be contacted. careersfacilitiesfirst.com.au 1800 857 737 The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have customer service experience? Whats your expected annual base salary? Do you have experience working towards targets and KPIs?

    location Sydney, New South Wales


  • Customer Support Specialist

    What we do Luxottica is a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. We are proud of our brand portfolio including Ray-Ban and Oakley, as well as prestigious licensed brands including Giorgio Armani, Chanel and Prada to name a few.By joining Luxottica, you become part of a highly diverse group of over 80,000 individuals in 150 countries. In Australia and New Zealand we operate the iconic retail and eye care brands Sunglass Hut, OPSM and Laubman and Pank. The Role Provide a world class experience for our customers by taking inbound calls and responding to emails and social media requests. Being part of a vibrant and experienced team, you will ensure quick resolutions by providing an end to end service. Respond to inbound customer enquiries in a timely, and professional manner. Complete customer data updates and maintenance. Provide technical support by working with internal and external departments to resolve system issues. Assist with online sales by processing orders, refunds, cancellations and chasing order status. Ensure compliance as per Luxotticas work health and safety polices and procedures. You will have excellent customer service experience from a retail, hospitality or call centre background. With this, will come natural communication and solution focused skills to ensure customers queries are resolved. This will include using your initiative to think outside the box to ensure best solution. Showing strong attention to detail, and having solid knowledge and understanding of Microsoft Office suite, will aid you in completing tasks to the highest standard.

    location Sydney, New South Wales


  • Customer Service

    Motrex Australia are pleased to announce an exciting opportunity to join our Customer Service Team based in Macquarie Park, NSW, close to the train station. With a focus on technicalcustomer supporting our HyundaiKia Motors dealer channel networks. You will take a great care of our customers and process their service orders in live time. To be successful in this role, you will need to possess the following skills and experience InboundOutbound customer support experience Liaison with Technical Support Team Outstanding customer service skills with the ability to follow through Strong data entry skills. System training will be given A passion for Automotive Aftermarket Industry Excellent Communication Skills Korean Speaking Preferred but Not essential What we can offer Training and Support Potential to be permanent full time role based at Macquarie Park, NSW Working with Global Automotive brands Close to the train station. 5 Mins walking distance A fully equipped fitness gym with a personal trainer to help (Subsidised Membership) Flexible working hours At Motrex Australia we can offer you the opportunity to join a highly successful global automotive industry. We value potential and create opportunities. If you™ve got the passion, enjoy achieving excellence, then join us on our journey to becomes one of the greatest automotive aftermarket company. To apply, email your cover letter and resume to accountsmotrex.com.au. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? How would you rate your English language skills?

    location Sydney, New South Wales


  • Customer Service Representative - Superannuation/Wealth

    Customer Service Representative - SuperannuationWealth Work for an iconic Australian brand World-class training provided, you just bring your passion for customers Excellent careers pathways across Wealth Management, including financial advice At MLC we™re about investing in our customers and people, now and in the future. Customers are at the centre of all that we do As a Service Officer based at our Contact Centre in North Sydney, you will be responsible for providing outstanding service to our Wealth Superannuation and Investment customers over the phone. Your focus will be on receiving inbound calls from financial advisers and customers, and guiding them on a range of investment, pension and superannuation products. Dont worry, you dont need to be an expert in these products yet as we will provide you with the training and support to skilfully navigate through our systems and carefully identify, address and resolve inbound inquiries. You will engage in quality conversations with our customers while providing them with insightful guidance and friendly support. To Be Successful You must have an interest in investment and superannuation products and a willingness to learn financial products that support customers in achieving their financial goals. You must also possess the ability to work under pressure, have strong communication skills and be excellent at multitasking while navigating a series of complex financial systems. Above all, you enjoy working in a high energy, fast paced team environment, and then this is the role for you. A role as a Wealth Customer Service Officer provides exceptional opportunity to kick start your career in finance. A career that can take you places At MLC, we will reward you with a fantastic work culture and with vast career development opportunities. In return for your hard work and outstanding commitment, we offer you a tailored training program to ensure your success, an attractive salary package with countless benefits and great career development opportunities. This is a full time role, working Monday “ Friday however you will need to be flexible on hours as we operate on a rotational roster between 800am to 800pm. To find out how a career at MLC can do more for you - apply today To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

    location Sydney, New South Wales


  • Sales & Reservations Consultant - Groups Department

    Sales Reservations Consultant - Groups Department About Murrays Providing ground transport services throughout Australia for more than 50 years. We employ over 400 staff across the organisation. Our values are of safety, service and a commitment to quality. About the role As part of a diverse team working with existing and new customers you will be responsible for managing simple and complex inquiries for transport services from our customers. Duties include but are not be limited to Converting business from inquiries received via web or phone using established sales techniques Building and developing relationships with new and existing customers Maintain a high level of customer service at all times To be considered for this role a successful applicant will need Strong customer service skills both verbal and written Intermediate skills in Word and Excel A high level of attention to detail Minimum 3 yrs. experience in a sales or call center environment Ability to work effectively in a team and independently Apply Now If you believe you fit the above criteria please apply online at the Murrays website www.murrays.com.au or apply via the Seek link below. Applicants must be an Australian or New Zealand citizen or an Australian permanent resident. Only qualified applicants will be contacted for a phone interview. No recruitment agencies please. For more information about our available positions, contact us on (61) 13 22 59 www.murrays.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? Whats your expected annual base salary? How many years experience do you have in the hospitality tourism industry? Have you completed a qualification in travel and tourism?

    location Sydney, New South Wales


  • Customer Service Consultant- Remediation

    Customer Service Consultant- Remediation 350 pd + super 6 month contract + North Sydney Company Overview Our client, one of Australias leading Life Insurance Companies Role Overview In this role, you will Be the first-point of contact for phone and email based enquiries for customers. Provide extraordinary customer service and take ownership of client queries. You™ll work to deadlines to meet our customer™s needs and liaise with the other teams to problem solve and deliver solutions. Work in a fast moving and ever changing environment where you will be required to provide a consistent specialist client experience. Able to work on a rotating roster Mon. to Fri. Skills Experience You will have demonstrated Customer Service experience Ideally have experience working with remediation Banking experience essential Currently Studying, recent graduate, or hold a degree qualification Demonstrate exceptional communication skills both written and verbal The ability to handle objections and have the resilience to problem solve and think outside the square and You will have the ability to adapt to change with ease and cope with challenging tasks. Whats on offer? Join a supportive team environment Potential temp to perm The opportunity for long term career growth Australian Citizens or Permanent Residents Only Please Apply. Click on the APPLY button or contact Sarah McGuinness on 02 9240 6392. Sarah McGuinness 0420385881 Email Please click the Apply Now button below. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you ever been banned by any regulatory authority (such as ASIC)? Do you have a criminal record? I declare that the information I have provided on this application (and in any attached documents) is true and accurate

    location Sydney, New South Wales


  • Customer Service Specialist

    About Us Protecta Group is a family owned, Australian business offering a niche range of products and solutions to construction and industry. Established over 12 years ago we continue to enjoy strong growth. We are 100 customer focused and constantly striving for excellence. Our business environment is fast-paced, friendly and supportive. Our Core Values Customer First Maximising Every Opportunity Commitment to People Raising the Bar Getting it Done What are we looking for? We are seeking a talented ˜go getter™ to join our dedicated team of Customer First Ambassadors to provide the optimum customer experience in line with our Customer First Golden Standard. You will be confident, well spoken, able to prioritise and flexible, with a passion for providing an exceptional customer experience and a drive to meet and exceed service and sales outcomes. This key customer service role includes managing inbound calls and emails, processing orders, generating quotes and ensuring all customer orders, cases, requests and enquiries are resolved effectively. What are the skills, experience and attributes required to be successful? At least 3 years experience working in a similar role Exposure to construction or industrial supplies will be highly regarded Exceptional written and spoken communication skills Very high attention to detail Ability to work well within a team environment Highly organised, ability to multitask and work unsupervised Advanced interpersonal and relationship building skills Professionalism, enthusiasm and drive Solution focused Good computer literacy with fast and accurate keyboard skills What™s on offer? An attractive remuneration package Modern offices with great facilities and ample parking Full time role with flexible working hours If you are aligned with our core values and have the skills and attributes we are looking for then please apply by submitting your resume. We look forward to hearing from you. Please note only shortlisted candidates will be contacted so thank in advance for your interest. The application form will include these questions Which of the following statements best describes your right to work in Australia? How many years experience do you have as a customer service specialist? Whats your expected annual base salary? Do you have experience working towards targets and KPIs? How would you rate your English language skills?

    location Sydney, New South Wales


  • Customer Service Consultant

    FAIR GLASS REPAIR Are you awesome with people? Have you got a great telephone manner? Do you want to have fun at work.If the answer to these questions is YES YES YES then get in touch nowJoin our winning team on Sydneys Northern Beaches.About the business We provide residential and commercial glazing services across 3 states in Australia. We are different to other trade-type businesses. We are professional and offer great customer service by ensuring were on time, super friendly, and we do an outstanding job. As a result, weve grown at a rapid rate and need an awesome customer service consultant who will be office based.Job tasks and responsibilities Answering inbound calls, determining customer needsQuoting jobs for customersBooking jobs with our glaziersInvoicing customers and taking paymentsAbout you A confident telephone mannerInitiative and ability to troubleshoot and problem solveHave a positive, professional and proactive attitude to workAbility to work autonomously and collaboratively within a teamAbility to use Microsoft Office softwareAttention to detail in data entryThe dollars Competitive base package plus commission.Job Type Full-timeLanguageEnglish (native fluent) (Preferred)Work EligibilityThe candidate can work permanently with no restriction on hours (Required)

    location Dee Why, New South Wales


  • Customer Service Representative

    Growing and evolving company with endless opportunities Career defining role High performing team culture Do you want to kick start your career within the insurance industry? We are looking for a cadet to join Claim Central in an entry level claims role. If you are someone who wants to learn and build their career with a company this is the role for you Claim Central is an international industry leader across Claims Management Services, Insurance Technology and Data Analytics. With our award winning technology ClaimLogik providing complete transparency in the claims process, significantly reducing the claim life cycle and improving the customer experience. Claim Central was ranked 8th Most Innovative Company in Australia in 2016 by the Australian Financial Review. What we offer you Secondment opportunities including placement overseas Continued learning environment Collaborative environment An inclusive team that embraces diversity The opportunity Improving the customer experience through each touch point. Join a new team that has rapidly expanding opportunities. You will communicate with Policyholders, Insurance Clients, Trade Repair Partners and coordinate rectification of the property. About You Go get attitude Knowledge driven, wanting to learn from the best Results driven Excellent customer service and problem solving skills Efficient time management skills Ability to work autonomously and achieve team results Highly developed written and verbal communication skills Attention to detail Positive attitude Strong Ability to build rapport with clients and the team If you like the idea of being a part of revolutionary international company with a young, energetic environment that supports the need for flexibility and autonomously then Apply Now

    location Sydney, New South Wales


  • Outbound Customer Service Consultant

    Outbound Customer Service Consultant Who are we? Olympus Solutions is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW, each year we support over 12,500 jobseekers including parents, Indigenous communities, school leavers and people with disability to prepare for, gain and maintain employment. As the employment service of Ability Options, Olympus Solutions are committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability. The Role We are looking for an experienced Outbound Customer Service specialist who will bring their passion to develop new customer relationships and acquire new customers to support our Employment Services division. Ability Options provides government-contracted DES and Jobactive services across the Sydney metropolitan area and the Central Coast. All communication for our sites is centralised to the state of the art Customer Service Centre, based at our head office in Bella Vista. You will utilise your strong customer service skills to liaise with jobseekers, employers and internal staff. You will take and make both inbound and outbound calls, which will provide you the opportunity to broaden your skill set. Essential criteria Ability to deliver a positive customer experience Capability to quickly assimilate to a new sector, processes and technologies Experience working within a high volume call centre environment (2+ years), preferably in a high compliance environment Experience with outbound calling and customer lead generation Proven team player - collaborator - with a can do, positive attitude - problem-solver Previous experience in Human Services will be an advantage Working With Children Check (or willingness to obtain) Ability to undergo a satisfactory National Criminal History Check Why Work for Us? When you join Olympus Solutions you will experience a vibrant, values driven team who are passionate about enhancing peoples lives through long term meaningful employment. In return for your skills and experience you will receive Great salary packaging options. A great and supportive workplace environment Access to Employee Wellness Program and Fitness Passport Gym Membership Novated leasing opportunities Discounted shopping with major retailers Employee benefits with the Commonwealth Bank discounted home loans, personal loans, credit cards and every day accounts Ability to purchase additional leave after 1 year of service A rewarding career where you contribute to make a difference in the community and in peoples lives Olympus Solutions is a member of the Ability Options Community. To apply online, please click on the appropriate link below.

    location Sydney, New South Wales


  • Electronic Monitoring Operator - Multiple Roles - Expression of Interest

    Do you have an interest in making a significant difference in the criminal justice sector through the use of state-of-the-art technology? Not only will you be providing a service that protects the public, you will also be helping to break and reduce the cycle of re-offending and enforcing positive outcomes in offender rehabilitation through the use of sophisticated electronic tracking devices and monitoring systems. The role of the Monitoring Centre Operator is to set up specific monitoring programmes on a software system and to liaise with relevant staff, as well as with offenders, to ensure appropriate monitoring is in place and operational. We, therefore, require a pro-active and adaptable, computer savvy individual, who will react calmly in high pressure situations, coupled with the ability to adhere to stringent processes when monitoring alerts are activated. Rosters are established and the successful applicant will be expected to work a variety of day, evening, and night shifts (only late, early or night shift combinations available) on a 24 7 flexible basis. We have full time, part time and casual positions. We will provide full training for successful candidates that will lead to certified training, recognised by Australian Skills and Qualification Authority (ASQA) related to the Correctional field. Key Responsibilities In this role, no day is ever the same and it will be varied and exciting. You can expect to deal with high risk monitoring situations on a day to day basis where you will be actively communicating with Offenders, Police, Probation and other relevant parties to ensure alerts are appropriately responded to and any risks appropriately managed to ensure public safety. You will also be expected to undertake actions to ensure appropriate offender management decisions are made, by being responsible for the input of offender schedules and considering absence requests made directly by offenders as needed. To be successful in this position, you will need to have meticulous attention to detail, with accurate data entry and computer skills. A high level of confidentiality and impartiality in your role, coupled with excellent communication skills and the ability to work as a team at all times. This is an exciting and fantastic opportunity for a positive go-getter, who wants to make a real difference in the work they do on a day to day basis. You will see the positive outcomes you will be achieving unfolding right before your eyes. If this motivates you, please self-declare in a short covering letter that you meet all 6 of the requirements below, and send in your CV. Minimum requirements At least two years of work experience that is referenceable (minimum of two references) A good level of physical fitness and health to meet the demands of 247 shift working A high level of computer literacy, with excellent data entry skills and a keen eye for detail Confident that you will satisfactorily pass the P800 Police Check Availability to work 247 shifts on a Full or Part Time basis Authorised to work in Australia. All applicants who meet the minimum requirements will be invited to one of our recruitment days in the near future. We look forward to hearing from you The application form will include these questions Which of the following statements best describes your right to work in Australia? Are you available to work on a rotating roster?

    location Sydney, New South Wales


  • Customer Service Officer - Various Opportunities

    Customer Service Officer - Various Opportunities We have the following opportunities available for passionate customer service professionals to join our amazing Customer Service Team at our Lidcombe headquarters- a six (6) month tenure with the potential to convert to a permanent full-time arrangement and two (2) casuals for our upcoming peak season working up to 38 hours, Monday - Friday. The Business Booktopia is Australia™s largest online bookseller. In operation since 2004 and Australian owned, Booktopia ships over 5 million items a year throughout Australia and New Zealand with more growth still to come. These products range from books to DVDs, CDs, maps, eBooks, calendars and other products. Our aim is to be Australias bookstore and provide our customers with the best book buying experience. Key Duties As a member of our team, your core responsibility will be to respond to incoming calls and emails from customers by resolving their enquiries about Booktopia products by asking questions to understand their needs and assisting the customer to find the right solution. Respond to inbound customer queries via phone to provide first call resolution Provide online customer service via email and web chat Manage own customer contacts to investigate and resolve issues. Liaise with publishers, suppliers and our freight partners Complete customer support administrative tasks including customer follow up, order processing and returns To be successful in the role Demonstrated experience in an inbound Customer Service environment essential Resilience and self-confidence to deliver an outstanding customer experience A strong sense of teamwork including the ability to contribute towards a positive team environment Strong written and verbal communications skills Demonstrated ability to effectively resolve customer issues - a genuine desire to help others Computer savvy and ability to work across a number of systems Does this sound like the role for you? If you are hands-on and have a desire for customer satisfaction then come and join our team Submit your application by clicking the Apply button, providing your resume and including a cover letter (outlining your interest in the role and your relevant experience). Only suitable candidates will be contacted. NO RECRUITMENT AGENCIES AS BOOKTOPIA DEALS WITH APPLICANTS DIRECTLY. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Whats your expected annual base salary? How much notice are you required to give your current employer? How many years experience do you have as a customer services officer?

    location Sydney, New South Wales


  • Operations Coordinator - Shift Work

    Operations Coordinator - Shift Work Benefits Located in Macquarie Park On-site Car Parking Gym on-site Daily breakfast and monthly BBQ About the company Our client, a well renowned global organisation responsible for providing remote support and protecting lives for employees travelling. The organisation is responsible for saving lives and providing on the pulse support, 24 hours a day 7 days a week. Located in Macquarie Park, the organisation offers structured training and support. About the opportunity In your new Customer Service Representative role you will report directly to the Operations Manager. You will be required to have excellent communication skills assisting customers in remotes part of the world, deal with up to 50 cases per day and supply supporting documentation to insurance companies. The role will consist of working rotating shifts 8am - 8pm and 8pm - 8am. You will be required to liaise with the technicalmedical Customer Service support for authorisation and additional support. High attention to detail and ability to multi task is required. Duties Your daily duties would include Rapid response to inbound phone, email and fax requests from members and clients Liaise with the order processing team and technical support team Detailed documentation of all actions and communications undertaken in the delivery of services provider billings for every case with applicable third party costs, ensuring clarity between providers, clients and members for responsibility for expenses incurred Skills and Experience Customer Service experience in inboundoutbound call centre environment Shift work offers flexibility Travel insurance background Strong attention to detail and problem-solving ability Clear and concise communication skills Culture Fantastic team leadership, industry leading training, with low turnover in staff. Fantastic team and organisation to be a part of. How to Apply Click apply or contact Lydia Zhang, Sourcing Consultant on 0288778703 for a confidential discussion. CALL US TO DISCUSS YOUR CAREER 02 8877 8777 www.hpgconnect.com

    location Sydney, New South Wales


  • International Operations Coordinator

    INTERNATIONAL OPERATIONS COORDINATOR Perfect for new graduates or Operations Coordinators looking for a change Be part of our community (Free Gym onsite, monthly BBQ and more) 13 hour shifts 247 roster working 7 days per fortnight Work in our regional Assistance Centre providing 24 hour medical and travel assistance to our corporate members and travel insurance customers. The Position You will work alongside a passionate team of medical and security experts, to deliver high quality medical, security and travel telephonic and logistical services to our members. Solution oriented work with assisting people in challenging and life threatening situations. A structured career progression framework and supported internal training and development. Work with a talented team with a diverse range of cultural and professional backgrounds. Shorter working weeks with 13 hr shifts on a rotating 247 roster (Full time Approximately 7 shifts per fortnight. Part time 4 shifts per fortnight.) Ability to work nights essential. Qualifications Self-motivated and proactive, demonstrating initiative, embrace feedback and can work autonomously. Communicate effectively by listening, showing appropriate empathy and adapting your communication style to the situation in order to provide high quality customer service. High level of organisational skills and eye for detail. Ability to use computer software and equipment to quickly and accurately complete tasks under time pressure (often while multi-tasking) We have an extensive induction period of 8 weeks our next induction starts on the 30th September 2019. Induction hours are 8 am - 4.30 pm Monday “ Friday. We Offer Supportive, collaborative friendly culture Be part of our community (Free Gym onsite, monthly BBQ and more) Genuine career progression, supported by management. Free underground and off street parking 5 minutes™ walk to Macquarie Park train station 5 weeks of annual leave which you will be encouraged to take International SOS International SOS is the worlds leading provider of medical assistance, international healthcare, security services and outsourced customer care. We have over 11,000 dedicated professionals operating in hundreds of locations globally. As a fast moving, pioneering company with an impressive track record of growth we have built an enviable reputation for the quality of our services. All suitable applicants may be subject to a mandatory criminal history check as part of the recruitment and selection process. Offers of employment will only be made upon a satisfactory and successful criminal history check. International SOS is an Equal Opportunities Employer. ISO9001 Dont let this fantastic opportunity pass you by - Apply now attaching your CV Email Please click the Apply Now button below. The application form will include these questions Which of the following statements best describes your right to work in Australia? Are you available to work on a rotating roster?

    location Sydney, New South Wales


  • Associate Mortgage Expert

    Associate Mortgage Expert About the business and the role As Australias fastest-growing and most exciting Fintech, weve quadrupled in growth in the last two years and have a need for talented, career-oriented salespeople. With aggressive year on year growth, we plan to take our people on the journey with us. Our mission is to make the home loan process easy and straightforward for our customers, and believe the answer lies in technology. We are actively seeking people who are passionate about joining the Fintech space and assist in changing the Australian lending landscape. With our best-in-class sales training program, you will be given the opportunity to learn a new way of thinking in how technology and humans can work together in the financial arena. Join us in our modern Circular Quay offices, offering a vibrant and team-oriented environment where our people enjoy awesome perks such as free gym membership, regular company lunches, Awesome Days, monthly community projects, massages, yoga classes, Friday night drinks, and much, much more If youre excited by the sound of a rewarding corporate sales role with strong earning potential want to join a rapidly-expanding business thats leading the charge in one of the most exciting industry sectors around, then theres never been a better time to join us. Job tasks and responsibilities Act as the primary point of contact for all home loan related enquiries through Lendi. Applying a structured and proven sales methodology to develop new opportunities for our national team of Home Loan Specialists. Educate new and existing customers on our services and engaging them to either refinance, consolidate debts or purchase a new property. Contributing as a team member and working closely with Home Loan Specialists, Sales Managers and the Lendis technology to provide an excellent customer experience. Integrate our best-in-class sales training with your can do, will do attitude to consistently meet and exceed key metrics. Uncapped commission structure. Delivering a high degree of integrity and always acting within the compliance of the business and industry. Skills and experience Completion of a relevant tertiary degree preferable but not necessary. Individuals within the final years of their studies, or those who are also new to industry will also be considered. Previous successful sales experience OR a passion to begin a career in sales. Desire to build a career or gain essential experience within the finance and tech industry. Strong interpersonal and multi-tasking skills. Ability to communicate is essential. Ability to work efficiently within a team environment. You will need to be a self-motivated and competitive individual, that is process and goal orientated. With a client-centric view, you will always look to provide the best outcomes and experiences for our clients. Job benefits and perks Free gym membership Office yoga Free massages A weeks additional annual leave after 3 years service Open pantry with complimentary food for staff Complimentary beerwine fridge open on Friday afternoon Friendly, work hard, play hard culture Awesome Circular Quay location Regular social activities. This is a full-time role, however we offer some flexibility for the right candidate. Please ensure you can work a minimum of 4 days a week before applying for this role.

    location Sydney, New South Wales


  • Helpdesk Consultant - WoG NSW

    Helpdesk Consultant - WoG NSW About Spotless Spotless is a great Australian success story. With a staff force of 36,000, we provide integrated facility management services that create added efficiencies for businesses everywhere. Youll find us in diverse locations from airline lounges and major sporting venues, to city offices and army barracks. We have a strong presence all around Australia and New Zealand and we are proud of our people and our achievements. If you are looking to make a positive career move, Spotless is a great choice for you. The Role Spotless is the contracted provider for the Comprehensive Maintenance Services Contract for the Government across NSW. We are currently seeking applications from suitably qualified and motivated Call Centre Operators. This role works in the Spotless office located in Rhodes Sydney and provides help desk maintenance support to all Government stakeholders across the NSW. As our Call Centre operates from 8am to 7pm Monday to Friday flexibility with work hours is essential. Skills and Experience Ideally you will come from a Call Centre andor Administration background in a Facilities Management environment Trade knowledge is desirable but not essential Have excellent communication and interpersonal skills A pleasant telephone manner Flexible and reliable Benefits and Culture Supportive and inclusive culture A professional and safe working environment Good employee benefits and entitlements If you meet the above criteria, please apply today Job Number 566938 Spotless is an Equal Opportunity Employer and encourages Indigenous Australians to apply.

    location Sydney, New South Wales


  • Customer Support/Helpdesk

    Were looking for an empathetic and creative problem solver to join our team. You will become a product expert and a savant of productivity. You™ll help customers with questions, feature requests, and bug reports. Youll educate them about best practices and help them navigate our API and integrations. Armed with this experience, you™ll be a liaison between the product team and our customers. You have a unique opportunity to join a world-class support team as we grow our footprint scale globally. Based in our Sydney office, you will work closely with our teams Globally. We™re here to maximise clarity in our customers work and to help them get the most out of the business. Our customers have a strong voice in prioritising our product development, and we encourage that dialogue through our support channels. Requirements Customer service experience Genuine passion for making customers feel happy and understood Tenacious work ethic and relentless attention to detail Deep sense of empathy for technology users About you Natural troubleshooting skills and technical aptitude Excellent written and verbal communication skills in English Preferred experience in technical support If you meet the above requirements please click APPLY. The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location Sydney, New South Wales


  • Customer Service Representative

    Customer Service Representative About us The Winning Group is more than just appliances we are a leading technology and logistics company and a premium retailer. We are a multi-award winning fourth generation Australian family owned business, whose entities include Winning Appliances, Home Clearance, pureplay online retailer Appliances Online and national logistics and installation business Winning Services. Our mission is to provide the best shopping experience in the world, which means that even if something goes wrong, we still do everything in our power to turn the customer experience into a positive one The Customer Experience team is responsible for bringing this to life, and their ongoing focus is to turn the few detractors that we have into promoters About the Role Customer service isnt a strong enough phrase for us. We aim for unrivaled care. It means saying no to simple customer satisfaction, and saying yes to impressing every single customer. It means throwing the ˜rulebook of expectations™ out the window, and doing whatever it takes to deliver an unforgettable customer experience. If youre the kind of person who loves a challenge, and loves to solve problems for people, then this might be the team for you. Our Customer Experience team have all ruling power across the group to make things happen and to wow our customers, and theyre the escalation point for all our businesses. Your excellent written and oral communication skills will mean you can handle even the most pressured situation with a calm, professional and helpful manner. Lets be honest, sometimes things go wrong, and our customers will look to you to find a solution. What your day to day will look like Answer customer issues and concerns via phone or email. Some might just be a quick answer, others you might work towards a solution for a few weeks. Most importantly though, you own each case youre given, which means you get to see it all the way through Youll talk to almost everyone in our business - from buying, to drivers, to warehouse, to sales to pull whatever strings you need to solve a problem Youll be shown our customer service measurement system (NPS) and youll keep an eye out for awesome shout out results and problems that you can fix Youll aim to measure every customer™s experience through follow up surveys, phone calls and emails Youll have a bit to do with our social media platforms, providing excellent customer service online. As a team youll also keep an eye on review sites and other customer feedback channels A bit about you Excellent written and oral communication skills Ability to learn and master a new system quickly Strong organisational skills to manage multiple customers and tasks Outstanding customer service skills Excellent problem solving skills are a MUST And what makes us awesome? Were agile, dynamic and aim to push boundaries - on top of our century long history, we are leading the way for innovation in the Australian retail industry Youll have the opportunity to really make a difference for each of our customers - we say yes in a no world We have table tennis, a pool table, darts board and gaming consoles We have an outdoor deck with a BBQ - great for breakfast Product discounts Casual dress code - did someone say jeans your favourite hoodie? You will really be part of a family - we are a family-owned and family-run business The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer? Do you have customer service experience? How many years experience do you have as a customer services representative?

    location Sydney, New South Wales


  • Customer Care Consultant

    Customer Care Consultant BizCover who? You havent heard of us? BizCover is the leading online insurance service that simplifies comparing and buying business insurance cover, so small businesses can benefit from transparent pricing, a fast hassle-free experience, and the right cover. It has been recognised in Deloitte Technology Fast 50 as one of the fastest growing technology companies and by Westpac as one of the Top 20 Business of Tomorrow. Reasons to Work with Us We are an Insurtech Business that is constantly evolving and improving what we do. We are established but not stagnant, so we offer all the fun of working for a start-up, without the risk. Plus, you get to work with an incredible set of teammates “ we are a truly diverse and global team. This role is responsible for Providing all customers with an outstanding experience, being responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Responding to customer enquiries, including telephone calls and emails, to learn about and address their needs, complaints, or other queries such as amendments, renewals, payments and cancellations. Work to set customer experience milestones by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Adhere to all KPIs, compliance and achieve a high Customer Satisfaction score Maintains customer records by updating account information Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed the Customer Value team metrics while providing excellent consistent customer service What Experience or Skills required Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, ideally with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. What Kind of Person Works Well in our Company Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are “ Customer Fanatics - noun a person who delivers a first class customer experience every time Drumbeaters - noun a person who enthusiastically celebrates and supports their team mates and the business Finishers - noun a person you can trust to get it done Advancer - noun a person who always wants do better

    location Sydney, New South Wales


  • Customer Service Officers

    Customer Service Officers Our vision is to be the leading global gases and engineering group, admired for our people, who provide innovative solutions that make a difference to the world. Our team is at the heart of our success, with the commitment and passion to excel in a dynamic environment. At BOC, we are known as experts in our field who hold the safety of people and sustainability of our communities as our top priorities. We respond to change with integrity and innovation, to ensure our customers get performance and reliability from our products and services. And we achieve this through great people who take the lead. Our Customer Engagement Centre is at the heart of our business. We are open to hearing from dynamic customer-service extraordinaires to work within our team. On any given day, your role will include Providing a high standard of customer service while answering calls and emails Taking ownership for each customer interaction to ensure continued customer satisfaction Resolving customer account discrepancies and tailoring solutions Maintaining and improving quality results by adhering to our standards To be successful, you will have Demonstrated experience in a customer-service role Excellent written and verbal communication skills Strong attention to detail Ability to prioritise and manage time effectively Our people have the opportunity to thrive and excel. We provide a wide range of training programs to enhance career development. We also have a variety of employee appreciation programs to recognise individual and team efforts. So what are you waiting for? The opportunity is yours. Are you ready to take the lead? The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have customer service experience? Are you willing to undergo pre-employment drug and alcohol screening?

    location Sydney, New South Wales


  • Customer Service Representative

    The Company The Collinson Group is a privately-owned organisation proudly employing over 2,100 talented individuals in over 20 locations world-wide. Collinson is a global loyalty and benefits company. We use our expertise and products to craft customer experiences which enable some of the worlds best-known brands to acquire, engage and retain customers. Our products and services include the platforms and services that power many of the world™s leading Loyalty Programmes Priority Pass, the world™s largest independent airport VIP lounge access programme with 1,200 lounges globally and Columbus Insurance, a leading travel insurance specialist. Working with an impressive list of global blue-chip organisations we achieved revenues of over 1Bn million in 2017. To find out more about any of our business please visit www.thecollinsongroup.com Purpose of the job The Collinson group manages the credit card loyalty programme for a large Banking firm in Australia. A key part of this offering is the Loyalty Programme Customer Service Centre (CSC) in North Sydney. The CSC team is the first point of contact for all customer queries originating through the telephony or digital channels. The role of the Customer Service Representative is to handle these queries professionally and in line with company procedures. Key Responsibilities The key responsibilities for this role include (but not limited to) Handling all inbound, outbound, email and web chat interactions that arrive into the Customer Service Centre in a professional manner and in line with company procedures Providing administrative support on all customer service matters Accurately recording and maintaining information in all CRM systems Keeping up to date with all knowledge and compliance requirements Meeting or exceeding all quality, compliance and productivity standards Managing and resolving customer complaints in line with company guidelines Sharing skills, knowledge and experience with colleagues to ensure that œbest in class service is always delivered Living the Collinson group values Skills, knowledge and experience required A passion for providing exceptional customer service Excellent time management skills and ability to work under pressure Wear many hats, demonstrated by the ability to multitask Adaptive to change Outstanding spoken and written communication Strong computer literacy and the ability to learn new systems quickly Ability to take ownership of problems and resolve them Person Specification we are looking for Resilient Talkative Makes their strengths known Freely expresses their opinion Accepts feedback Can do will do attitude Possesses risk awareness If the above sounds like you and excites you, please dont hesitate to click Apply Now Please note Only suitable candidates will be contacted The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How much notice are you required to give your current employer? Are you available to work on a rotating roster?

    location Sydney, New South Wales


  • Customer Service - Call Centre - Collections

    No collections experience required - 4 week paid training - No weekends Fast track to leadership “ Ongoing development - Award winning career pathways Celebrate success - Small collaborative teams - Supportive leaders - Sydney CBD The opportunity We believe our collections agents provide customer service and that™s why we call them Customer Relationship Managers. As part of a close team and with support on hand, you™ll manage a portfolio of accounts and assist customers to resolve a financial problem. Your main responsibilities will be Generating and investigating leads Making high levels of outbound calls Negotiating with customers Problem solving What™s in it for you? Location Close to Wynyard station Salary Competitive salary and uncapped monthly bonuses Growth your salary will be eligible for review every 6 months for the first 18 months Training 4 weeks of paid training and then ongoing training to equip you with all the skills you will require Qualifications gain a nationally recognised Certificate III and IV in Financial Services during work time - on us Progression potential to move into a senior role within 12 months. Most of our leaders started off as Customer Relationship Managers, so career progression is not just lip service. We practice what we preach. The Perks Bonuses our targets are achievable and bonuses lucrative and we pay for near target performance Monthly massages yes¦ you read that correctly Fresh fruit free fruit delivered to the office Bi Monthly award functions we celebrate the success of our workforce and have fun Job stability we™re the market leaders and offer genuine career progression Exclusive employee benefits Including our return to work baby bonus What are we looking for? We value attitude over experience and we trust our ability to give you great skills. If you™re currently working in industries such as hospitality, retail or sales and looking for a new challenge, we™d love to hear from you. You should be Great communicator clear and confident with the ability to have tough conversations Persuasive able to positively influence others Competitive we get a kick out of competing with each other and other teams Respectful every conversation needs empathy and understanding Growth mindset open to feedback, keen to be the best they can be Who are we? We believe everyone should repay their debts and we assist people who don™t think they can to find a way to do so. We™re 1500+ strong, with offices across Australia, USA and the Philippines. We™re a profitable ASX200 company, with 2 main business streams debt purchase and consumer lending. At the heart of our business is the fairness, respect and inclusion of all our customers and staff. We™re proud of our business. You don™t have to be mean to be a debt collector

    location Sydney, New South Wales


  • Customer Service Operator

    About the business eGiVV is a highly innovative and creative payments and loyalty systems provider to top retailers, shopping centres, sports clubs and entertainment venues. www.egivv.com Reporting to the GM of Customer Experience the applicant will be highly efficient, organised with a strong focus on customer service who can join our ever-evolving tech company. Duties include but are not limited to Manage large amounts of inbound calls Resolve product or service problems by clarifying the customers requirements Be a team player After hours rotating phone roster Provide accurate, valid and complete information by using companies reporting tools Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Assist with placement of orders, refunds, or exchanges Take payment and other pertinent information such as addresses and phone numbers Place or cancel orders Work with customer service manager to ensure excellent customer experience Skills Experience Previous Customer Service Experience preferred A can-do attitude and ability to think on your feet Strong written and verbal communication skills Experience with MS Outlook, Advanced MS Word, Excel Powerpoint Excellent time management skills Strong attention to detail a must Positive can-do attitude A competitive package will be offered to the right candidate along with training and ongoing development. How to apply If you are looking for your next challenge and you match the above criteria please APPLY now. Applications Close 5 pm Friday 27092019 The application form will include these questions Do you have customer service experience? How much notice are you required to give your current employer? Are you available to work on a rotating roster? How many years experience do you have as a customer services representative? How would you rate your English language skills?

    location Sydney, New South Wales


  • Customer Experience Coordinator (contract) - Sydney

    Customer Experience Coordinator (contract) - Sydney Company description As one of Australias leading grain exporters, GrainCorp owns Eastern Australias largest integrated grain storage and transport network. Our diversified operations span four continents and the global food supply chain. Our traceable supply of quality grain and value-added food processing capabilities mean GrainCorps products and expertise are sought by leading food manufacturers in over 30 countries. Job description Together we build stronger relationships. We put our customers at the centre of everything we do, partnering to deliver greater value. We work together as part of a high-performing team to deliver on what we promise. About our team In 2016, GrainCorp celebrated 100 years of growth. Today, we are proud to be Australia™s largest agribusiness with diversified operations that span four continents and the global food supply chain. GrainCorp connects more than 10,000 grain growers with local and international customers via Australia™s largest silo network, with a storage capacity of over 20 million tonnes, seven bulk port elevators and two specialty port terminals. Innovation, integration and partnership are the foundations on which we are growing into our second century with customers at the heart of all that we do. About the role We are currently seeking a Customer Experience Coordinator based at our Sydney Office in the CBD. As a Customer Experience Coordinator your duties will include Providing a first and single point of contact for customers, directing and managing all enquiries and requests Manage buyer services hotline calls Account administration management Assist the Buyer Services Manager to simplify stock inventory processes and procedures in line with LEAN practices and create a culture of continuous improvement focused on maximising efficiencies, problem solving and providing a better customer experience About your experience Candidates will have experience working in a customer focused role in a commercial administrative or accounting area. Candidates will also display Ability in providing a high level of customer service and relationship management Attention to detail Excellent communication skills, written and verbal Intermediate level of Microsoft Office, with experience using SAP Preferred candidates will be required to provide proof of working rights and suitable professional referees. Together we realise our potential. At GrainCorp, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce “ leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential. Profile description We are currently seeking a Customer Experience Coordinator for a 12 months contract based at our Sydney Office in the CBD.

    location Sydney, New South Wales


  • Customer Service Coordinator

    Customer Service Coordinator Hirotec is a progressive and innovative leader in the provision of Facilities Maintenance solutions to the commercial and industrial sectors. With core operations in the delivery of Fire Essential Services, HVAC and Electrical services. We have an exciting opportunity for a Customer Service Coordinator to join our rapidly expanding Customer Service team in our Newington office. This is a rare opportunity to join a market leader in a dynamic and exciting industry. Reporting directly to the National Customer Service Manager, your key responsibilities will be taking inbound service requests to meet client and contractual requirements while working within a supportive team environment. The successful applicants will need to have a strong sense of urgency, resilience and confidence when faced with multiple challenges and conflicting priorities. Your new role involves Communication with premium clients, both phone and email Liaising with technicians across Australia Multi-tasking to accommodate urgent requests and KPI timeframes Ensuring service response KPIs are achieved Raising purchase orders Liaison with Contract Administration Team to ensure accurate Pronto contract setup Communicate with both internal and external stakeholders regarding service delivery outcomes To be a success in this role you will have Clear verbal and written skills Previous experience dealing with systems, customer portals (Pronto, Salesforce, Corrigo) is preferred HVACFireElectrical experience (desired but not essential) High sense of urgency and resilience Ability to take ownership and follow through on commitments Ability to prioritise workload based on importance Work well in a fast-paced environment Proactive attitude and keen eye for detail A high level of problem solving and customer service skills Experience working in a team environment A strong sense of teamwork and proactive attitude Intermediate level Microsoft Office Intermediate to high general computer literacy If you are looking for a challenging and dynamic work environment with an organisation where you can make a difference, this role is for you. A competitive package commensurate with skillsexperience is on offer. Hirotec is proud to be an Equal Opportunity Company and an Affirmative Action Employer. For further information visit www.hirotec.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Whats your expected annual base salary? Do you have experience working towards targets and KPIs? Tell us about a time you turned an unhappy customer into a delighted customer? Tell us about a time where you have gone above and beyond for a customer?

    location Sydney, New South Wales


  • Customer Service Officer (Rhodes, NSW)

    Customer Service Officer (Rhodes, NSW) We put the customer first in everything we do, join a company with a global reach where you can be the difference. We value integrity with a commitment to building your career as well as encouraging a social and environmental conscience. Link Group is the largest provider of services in Australias superannuation fund administration industry, which services the fourth largest pension pool in the world based on funds under management. Link Groups market leading platforms administer financial ownership data for over 2,300 clients globally and drive user engagement through technology. About the Role As our next Customer Service Consultant, you will be the first point of contact for your customers (members, retirees, employers and financial planners) being a subject matter expert fielding a range of superannuation enquiries, all the while exceeding our customers™ expectations and being a service superstar. Within your assigned super fund you will undertake a range of administrative tasks, all the while leading our members onto a successful financial pathway for their retirement Our standard hours of operation are currently 8am “ 8pm Monday to Friday. Your flexible nature will suit a rotational roster- Best of all NO WEEKEND WORK required We are holding interviews with a view to start ASAP Skills and experience you will need to excel in this role As a flexible and multi-tasking consultant, you are 100 committed to bringing your best self and positive attitude to the role Be a natural communicator who takes pride in understanding customer needs and resolving enquiries over the phone by asking the right questions and sourcing information on multiple computer screens Ideally, you will have Contact Centre experience, having worked towards our timely KPIs and First call resolution metrics in a fast paced environment Understand Link Group operates in the Superannuation Industry therefore embracing the challenges and following compliance and policy procedures Be looking for a challenging yet fulfilling role in which we will train and coach you to develop your financial services career In return we will provide you A friendly, supportive and collaborative team environment with great energy An initial 4 week training class involving live call simulators A diverse and inclusive culture supporting national events- Mother™s Day Classic, Harmony Day, Cancer Council Biggest Morning Tea and more Annual salary review Employee share registry offerings Exciting end of year themed celebrations Fresh fruit on every level twice a week and so much more Link Group runs a successful and evolving national Corporate Social Responsibility program. Join us in helping those disadvantaged (physically or financially), needing assistance with education, addressing health concerns affecting our society, advancing our Indigenous Australians and migrants and securing our environmental future. Together, we can make positive change locally and internationally. At Link Group we attribute our success to our wonderfully diverse workforce serving our equally diverse clients and members. We are committed to Equal Employment Opportunities and welcome applications from everyone including but not limited to LGBTIQ identifying individuals, all ethnic origins, all ages, all disabilities and gender diverse individuals Applications will only be accepted from candidates that have the appropriate rights to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment. Commitment Integrity Professionalism Respect Teamwork

    location Sydney, New South Wales


  • Customer Service Representative - Superannuation/Wealth

    Customer Service Representative - SuperannuationWealth Work for an iconic Australian brand World-class training provided, you just bring your passion for customers Excellent careers pathways across Wealth Management, including financial advice At MLC we™re about investing in our customers and people, now and in the future. Customers are at the centre of all that we do As a Service Officer based at our Contact Centre in North Sydney, you will be responsible for providing outstanding service to our Wealth Superannuation and Investment customers over the phone. Your focus will be on receiving inbound calls from financial advisers and customers, and guiding them on a range of investment, pension and superannuation products. Dont worry, you dont need to be an expert in these products yet as we will provide you with the training and support to skilfully navigate through our systems and carefully identify, address and resolve inbound inquiries. You will engage in quality conversations with our customers while providing them with insightful guidance and friendly support. To Be Successful You must have an interest in investment and superannuation products and a willingness to learn financial products that support customers in achieving their financial goals. You must also possess the ability to work under pressure, have strong communication skills and be excellent at multitasking while navigating a series of complex financial systems. Above all, you enjoy working in a high energy, fast paced team environment, and then this is the role for you. A role as a Wealth Customer Service Officer provides exceptional opportunity to kick start your career in finance. A career that can take you places At MLC, we will reward you with a fantastic work culture and with vast career development opportunities. In return for your hard work and outstanding commitment, we offer you a tailored training program to ensure your success, an attractive salary package with countless benefits and great career development opportunities. This is a full time role, working Monday “ Friday however you will need to be flexible on hours as we operate on a rotational roster between 800am to 800pm. To find out how a career at MLC can do more for you - apply today To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

    location Sydney, New South Wales


  • Contact Centre Operator

    Contact Centre Operator 31 Per hour + Super Grow your career with NSW Government Dress down Fridays About the company Work for a busy and important state Government Department. About the role The Contact Centre provides support, information and advice to corporate staff of the state department for the following services Business Services Finance - Human Resources IT Procurement - Student Management and Wellbeing Duties Deliver high quality customer service, through strong customer engagement Handle customer enquiries promptly and courteously while maintaining confidentiality Maintain knowledge of policy, legislation and related business processes Maintain accurate data records in a CRM Confidently use multiple technology platforms and databases Adhere and meet to Contact Centre KPIs on a daily and monthly basis Skills Experience Strong commitment to customer service Display resilience and courage Manage self, including accountability and initiative Excellent verbal and written communication Think and solve problems Ability to use multiple technology platforms and databases Culture Very mixed background varied ages and nationalities. Everyone currently working in the Call Centre is friendly, supportive and dedicated. Benefits Monday to Friday No weekend work Rotating Roster between 730am 6pm Ongoing training and support Dress down Fridays Start or grow your career with NSW Government Current contract until June 2020 highly likely to be extended Extremely close to public transport 2 minutes walk from Parramatta train station How to apply If you think you match the criteria for this role then please submit you CV in word format. Pleas note that due to high volume of applicants, only shortlisted candidates will be contacted. All applicant information is treated as per Symmetry HR privacy policy located at www.symmetryhr.com.au

    location Sydney, New South Wales


  • Administration & Customer Service Support

    Administration Customer Service Support An exciting opportunity exists for an energetic and motivated individual to become part of our rapidly growing company. This is a fast moving business with a team culture that is supportive, energetic and focused on people development. Your duties will include, but are not limited to Providing general advice to customer inquiries via phone and email Managing customer surveys and maintaining customer records Scheduling customer visits and follow through to completion. Full office management and autonomy, ordering stationary and email management. Processing salespurchase orders electronically Compiling monthly reports as directed Compiling, format and edit documents for both internal and external use Assisting with promotions, trade shows and training events, etc. Ad hoc administrative supports upon request. · Essential Previous administrative experience and hold a tertiary education qualifications. Exceptional communication skills, including excellent written and spoken English, and a warm professional phone manner Well organized, highly motivated and able to prioritize tasks as required Able to work autonomously as well as a team member Medium and high level of Microsoft Office skills, specially word and excel. Desirable Familiar with basic accounting, sales, and CRM Fast learner and the ability to be flexible MYOB AccountRight Available for immediate start Only short listed candidates will be contacted. To apply, please send your resume to recruitmentauzziefamilies.com The application form will include these questions Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? Do you have experience in an administration role? How much notice are you required to give your current employer? Sydney, New South Wales Apply

    location Sydney, New South Wales


  • Customer Service Officer

    About Busways At Busways, our core focus is on quality customer service, stakeholder engagement and employee development. For over 76 years, we™ve delivered a professional, reliable standard of service across our contracted regions including Western Sydney, the Central Coast and North Coast. We are committed to transporting over 21 million passengers each year. We pride ourselves on taking a proactive approach to public transport delivery to ensure the customer™s journey is as seamless as possible. Our Culture Our employees are what make Busways work, and it is through them that Busways can provide exceptional service to our communities. We are always trying to attract people with high-quality traits to join our team. We believe in career development and growth. It may not always be in a higher position however, your skills and growth will broaden horizontally throughout your employment here. Our Values Team Work - Someone who understands the concept of no task too small. Everyone at Busways is on board and prepared to help each other Adaptability - We want someone ready to try new things and trust their team Integrity - It is important to us that people can rely on and respect us, so we look for people who care about people and their experience The Role You are a thoughtful, calm person who is keen to help others. You will impress our customers with fast, friendly, warm support that they cant help but tell their friends. In the customer support team, your top priority is to make sure our customers are listened to and have the best experience possible. No hard-selling or upselling is involved in this role “ it is all about nurturing our customer and treating them with respect while helping them solve their concerns. Duties include Manage customer feedback and respond to complaints Investigate complaints internally to achieve a favourable resolution Keep detailed records in company systems Close the loop with the customer Provide support for exciting new programs You will receive full training and mentoring, including the opportunity to gain a customer service qualification. There will be no weekend work required however, your standard work hours will be from 1030 am “ 730 pm. Skills and Experience Full Australian Work rights NSW drivers licence Strong computer literacy Customer service experience Phenomenal interpersonal skills Highly organised time management ability Busways is an Equal Opportunity Employer committed to achieving a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities. The application form will include these questions Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? Whats your expected annual base salary? How many years experience do you have as a customer services representative? Do you have a current Australian drivers licence?

    location Sydney, New South Wales


  • Guest Experience Consultant

    About the business and the role Clintons Toyota has been recognised as the first New South Wales Kaizen Lighthouse Dealer and prides itself on encouraging personal development and growth as well as continuous improvement. As a well-respected dealer since 1945, the name Clintons has developed a strong relationship with the Macarthur community and maintains the names integrity as we broaden our Clintons Toyota network. Clintons Toyota recognises the success of the business comes from the people who work behind it. Clintons Toyota is recognised as a workplace of choice with frequent team building social events, as well as department rewards for positive behaviour. For this, the right candidate will be joining a close and supportive team that is customer service driven. Job tasks and responsibilities The ideal candidate will receive specialised training both through internal and external sources to ensure growth and development working alongside an experienced Guest Experience Manager and team. A high level of professionalism and presentation is a must. Your day to day responsibilities will include, but not limited to answering phones in a very busy multi franchised call centre, mail sorting, recording data and service reminders. Skills and experience The ideal candidate will meet the following criteria Exceptional communication skills A strong work ethic Self-motivated and well disciplined High focus on customer service Create and Confirm online service bookings Facilitating conflict resolution by acting as a liaison between customers and internal departments. Being proactive in facilitating customer satisfaction within the dealership. Contact customers through CRM call list Receive inbound calls and assist customers with all enquires where possible and refer to relevant departments when required. General Admin work as required Applications can be sent to Shanenproa.com.au

    location Sydney, New South Wales


  • Inbound Customer Service and Sales Consultants

    Inbound Customer Service and Sales Consultants Tenacity CX are Australias leading supplier of recruitment solutions to the Customer Experience industry. We have partnered with a Global Beverage Giant and are on the hunt for multiple Customer Service and Sales Superstars to join their thriving team at St. Leonards. Have you a passion for delivery exceptional customer service? Do you have previous contact centre or customer service and sales experience? We want to hear from you What we are looking for Previous customer service experience in a structured environment The ability to contribute and add value to each customer interaction Fantastic communication skills - both written and verbal The ability to work well in a team environment and work towards set KPIs and targets The ability to navigate and learn new systems Previous experience in customer service, retail and hospitality welcomed to apply Whats in it for you? Work for a fun, vibrant organisation who value their people Attractive salary - 26.61 + Super per hour paid weekly Monday - Friday Build a career with a Global Brand - Limitless career opportunities Regular team incentives and rewards If you think this sounds like you and you have a Passion for customer service - do not hesitate to Apply Now with your resume in Word Format We are Interviewing Immediately The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have customer service experience?

    location Sydney, New South Wales


  • Customer Service Officer

    Doorstep Organics are an online retailer of Organic food, we deliver to homes all over Sydney, The Central Coast, Newcastle, Canberra and Wollongong. We are looking for an experienced and energetic Customer Service Officer to joint our small and friendly team in the office.The position is casual and will include 4 shifts from Monday to Saturday with a 7am start.The following skills and abilities are essentialExceptional written communication skillsA professional, friendly and confident telephone mannerAt least two years previous experience in customer service.Strong computer literacyAttention to detail and great time managementA can do attitude and the ability to deliver a high level of customer satisfactionThe ability to work in a face paced environment, stay calm, organised and prioritise tasks.Previous experience in the Natural Food Sector would be a definite advantage.Your initial duties will include Answering incoming callsResponding to email inquiries and resolving customer issues in a friendly and efficient mannerContacting customers regarding issues with their orderHelping customers with their orderLiasing with warehouse staff in regards to the processing and dispatch of customers orders.There may be some warehouse work - packing customers grocery orders at times when the customer service work slows down.If this role sounds like you please email your resume and cover letter. Applications received without a cover letter will not be considered. In the cover letter please tell us a bit about yourself and why you are a good candidate for the role.Job Type CasualExperiencecustomer service 1 year (Required)Work EligibilityThe candidate can work permanently with no restriction on hours (Required)

    location Marrickville, New South Wales


  • Customer Service Representative

    About the business Our group of companies incorporates a diverse range of leading brands in the wholesale and retail industry About the role Our group is seeking an experienced customer Service Representative who must be highly motivated and professional,proficient in Excel, exceptional attention to detail, continually striving to achieve improved profitability, lead by example and surpass customer expectations. This role will be at the forefront of promoting an exceptional level of order management, team work and a positive work environment across a variety of our businesses . Skills and experience · Customer Service experience · Working in a fast paced multi focused work environment · Demonstrates a personal commitment to continuous improvement and finding new, more effective ways to achieve customer and sales objectives · High level of quality and attention to detail · Self motivated, acting before being required to by events to improve job performance, avoid problems or find and create new opportunities · Approaches change or new environments positively The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How much notice are you required to give your current employer?

    location Sydney, New South Wales


  • Customer Service - Online Birthday Cakes

    About Cakes2U Cakes2U delivers cakes to workplaces throughout Sydney. We are Sydneys favourite cake delivery business and pride ourselves on supplying great cakes with excellent customer service. We are located in Artarmon. About the Role The customer service role is full-time and involves assisting clients with website orders and online registrations as well as helping with product queries and choice. Communication is via LiveChat, email and phone. Office duties are varied and will include supplier liaison, warehouse coordination, stock control and some Accounts Receivable. Your Skills Attributes You have a love of technology and a desire to keep learning You have an upbeat attitude and love working with people Extremely good communication skills both verbal and written Computer and general office experience Accurate keyboarding and data entry Strong attention to detail Organisational skills Confident and professional phone manner Down to earth team player A full drivers licence is required for the occasional delivery Ready to take the next step in your career? If you are interested we would love to hear from you Please send a cover letter outlining why you are the best candidate along with your resume to simoncakes2u.com.au. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience working towards targets and KPIs? Do you have experience in a sales role? Do you have experience in an administration role?

    location Sydney, New South Wales


  • CLIENT SERVICES SPECIALIST - 12 month Fixed Term Contract

    CLIENT SERVICES SPECIALIST - 12 month Fixed Term Contract We are currently seeking a Client Services Specialist to join the Client Service Centre on a twelve (12) month fixed term contract, based at our Eastern Creek Distribution Centre. In addition to being the first point of contact for all clients™ phone, email and after sales enquiries, the incumbent will also be responsible for extending exceptional service in assisting clients on our products and identifying solutions that best suits their needs. The main areas of responsibility will include Responding to incoming phone calls and emails received from CHANEL Clients regarding product requests, after-sales service, complaints, store hours, brand information and repairs follow ups Providing After Sales Outbound call services when required Ensuring that the customers™ needs and concerns are addressed efficiently and in a with in a timely manner Recording accurate customer contact information including details relating to their enquiries and the actions taken Following up on all assigned Client Service After Sales Cases up until the matter is closed Assisting the manager in the reporting of quality cases and general administration tasks Working alongside the Fashion After Sales Team to coordinate repairs for clients. This includes coordinating the transfers to and from the external vendors and returning repaired items back to the boutique Conducting a repair follow up process for outstanding repairs and maintaining regular contact with Boutique staff and clients Handling miscellaneous tasks as determined by the needs of the business. This role is best suited for a self-motivated, analytical and organized candidate who has superior verbal and written communication skills. You will need to have excellent interpersonal skills and experience in managing difficult conversations with a high level of empathy and integrity. Ideally you will possess the following attributes Availability to work on a rotating roster (including weekends) Previous experience in a customer service sales concierge role, preferably gained within a luxury retail environment The ability to manage relationships and expectations at various levels Strong problem-solving capabilities Intermediate proficiency in Microsoft Office products. If this role interests you, please apply. Email Please click the Apply Now button below.

    location Sydney, New South Wales


  • Customer Service - Call Centre

    In our Customer Service - Call Centre team, you will be required to assist clients with a free assessment, to see if they meet the criteria to be transferred to our Debt Management Consultants for further guidance. MULTIPLE POSITIONS AVAILABLE The role includes Making outbound calls to establish and develop relationships with current and prospective customers Receiving inbound calls in relation to customer enquiries Meeting monthly KPI targets whilst ensuring high quality of work and attention to detail Ensuring an outstanding level of customer service is always met Working closely with other departments within the company Potential to earn to commission based on results NO EXPERIENCE NECCESSARY What you need To be exceptionally well-spoken and motivated A passion and hunger for success and results Excellent communication skills High attention to detail To be a team player Great way to get your foot in the door for an industry leader, with room for permanent full time work and progression for the right candidates. If this position is something that you are interested in, send through your Resume to sthomasdebtneg.com.au. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? How much notice are you required to give your current employer? Are you available to work on a rotating roster? Do you have experience working towards targets and KPIs?

    location Sydney, New South Wales


  • Claims Consultant

    Claims Consultant Rare opportunity to work with an industry leader Company gym, free weekly lunch, monthly massages, quarterly awards nights Potential for on-going career progression Greenstone Financial Services is one of the fastest growing and most successful direct insurance companies in Australia respresenting blue-chip brands such as Real Insurance, Australian Seniors Insurance Agency, RSPCA Pet Insurance, Medibank and Woolworths. The Opportunity The Claims Agent will have responsibility for the processing of all Claims that are made by customers. They will need to liaise with external stakeholderspartners, re-insurance groups with respect to policies, claims and premiums in order to obtain, and provide insurance information and certification as needed. Paramount is to ensure that the customer claim is managed in a timely manner, whilst also managing the process and procedural requirements of the business. To be successful in this role you will need to have Commitment to the delivery of exceptional Customer Service on all customer claim interactions Strong commitment to Team environment Excellent complaint and conflict handling skills Highly empathetic Ability to build and maintain rapport Excellent listening and verbal communication skills Adaptable to change Attention to detail and highly organised Very good problem solving ability Able to work under high pressure and meet strict deadlines High degree of analytical ability Call centre experience essential Claims experience advantageous Whats in it for you? Onsite cafe 1,200 annual travelparking allowance paid fortnightly Free onsite company gym Monthly massages and weekly free lunch Training and career development opportunities Short walking distance from the Norwest Metro Station or direct bus from either Parramatta or Blacktown train station Quarterly awards celebrations, annual conference and many other great benefits Visit www.greenstone.com.au for more info or Apply Now

    location Sydney, New South Wales


  • Sales Representative

    Sales Representative 75K “ 81K on target earnings (50K - 56K base pending experience + super + comms) 1,200 annual travelparking allowance paid fortnightly Guaranteed annual base salary increase of 3 2 weeks of inhouse training to set you up for success The Role We have an exciting opportunity for passionate and motivated Sales Representatives to join our committed team based in Norwest Business Park. As a Sales Representative operating within our Call Centre you will Engage with customers to provide solution based products Build rapport with existing and new customers whilst delivering a positive customer experience Achieve a set of sales KPIs which we will teach and guide you through Adhere to all compliance and quality processes What are we looking for? Customer focused sales professionals with the drive to meet targets and KPIs A supportive and ambitious team player determined to succeed Resilient and tenacious with a positive attitude Reliability coupled with a strong work ethic Must have availability to work an 8 hour shift between 8am-8pm Monday to Friday Whats in it for you? Career progression opportunities, subject to meeting performance criteria Earn Senior status in 6 months = 10 increase to base pay 80K - 87K OTE and additional leadership exposure Earn Specialist status in 2 years = 20 increase to base pay 95K - 105K OTE and funding for industry related study (RG146). Company funded paid parental leave benefit Additional days of leave on top of annual leave entitlement (based on tenure) Free onsite gym and cafe, monthly massages, retail discounts eg movie tickets, Taronga Zoo entry, live shows + more Quarterly award functions and grand annual conference Funded Induction product training and on-going coaching and support Short walking distance from the Norwest Metro Station 1,200 annual parking allowance paid fortnightly Great central location in Norwest Business Park, Bella Vista (direct bus access from Parramatta and Blacktown) Who is Greenstone? Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Senior Insurance Agency and Choosi. We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture. We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community. Apply Now Send an updated copy of your resume to recruitmentgreenstone.com.au or call 02 8886 8300 Employment may be contingent on the satisfactory result of criminal andor other background screens, which require the collection and transfer of personal information. Website www.greenstone.com.au

    location Sydney, New South Wales


  • Customer Service Representative - Superannuation/Wealth

    Customer Service Representative - SuperannuationWealth Work for an iconic Australian brand World-class training provided, you just bring your passion for customers Excellent careers pathways across Wealth Management, including financial advice At MLC we™re about investing in our customers and people, now and in the future. Customers are at the centre of all that we do As a Service Officer based at our Contact Centre in North Sydney, you will be responsible for providing outstanding service to our Wealth Superannuation and Investment customers over the phone. Your focus will be on receiving inbound calls from financial advisers and customers, and guiding them on a range of investment, pension and superannuation products. Dont worry, you dont need to be an expert in these products yet as we will provide you with the training and support to skilfully navigate through our systems and carefully identify, address and resolve inbound inquiries. You will engage in quality conversations with our customers while providing them with insightful guidance and friendly support. To Be Successful You must have an interest in investment and superannuation products and a willingness to learn financial products that support customers in achieving their financial goals. You must also possess the ability to work under pressure, have strong communication skills and be excellent at multitasking while navigating a series of complex financial systems. Above all, you enjoy working in a high energy, fast paced team environment, and then this is the role for you. A role as a Wealth Customer Service Officer provides exceptional opportunity to kick start your career in finance. A career that can take you places At MLC, we will reward you with a fantastic work culture and with vast career development opportunities. In return for your hard work and outstanding commitment, we offer you a tailored training program to ensure your success, an attractive salary package with countless benefits and great career development opportunities. This is a full time role, working Monday “ Friday however you will need to be flexible on hours as we operate on a rotational roster between 800am to 800pm. To find out how a career at MLC can do more for you - apply today To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

    location Sydney, New South Wales


  • Customer Service Representative - Inbound Calls

    Customer Service Representative - Inbound Calls Point Parking is the newest and fastest growing parking management company in Australia. We specialise in retail and high volume car park management. With strong experience and knowledge in shopping centre, retail and high volume car park management, we focus on driving a high customer experience, both for the owner and the customer. We are established on excellence in customer service. We are currently looking for several experienced customer service superstars to join our National Operations Centre based in Drummoyne. You will a provide professional and courteous customer service experience in a high volume, fast paced environment. As the first point of contact for our customers, you will resolve issues via phone, intercom, email andor face to face. You will operate the latest car park technology, accurately record incidents and events and produce report and data entry. Occasionally you will also participate on a smooth run of the car park located here in Drummoyne by providing on-site customer service support. The position will operate across a rotating rosters with work hours that provide coverage across mornings, afternoons evening shifts. To be successful in the role, you will demonstrate superior customer service skills with a passion for service demonstrated communications skills (verbal written) ability to perform and maintain focus under pressure reliable and organised with a can do approach to resolving customer issues previous call centre andor car parking experience an advantage and ability to work any day across the week, including weekends will be advantageous. What we offer thorough training to the right candidate and ongoing skills development friendly and supportive working environment modern and conveniently located offices free on-site parking and opportunity to expand your career within the company. Please note that due to the nature of the role and operational needs of the business, we encourage Australian citizens, permanent resident andor NZ citizens, or those without visa restrictions to apply. If this opportunity sounds like it is for you, then we want to hear from you Please click the Apply button to send your resume. Due to high interest only short listed applicants will be contacted and successful candidates will be subject to a police background check. We thank everyone for taking the time to apply for this position. Employing motivated and dedicated people who can grow, develop and enrich themselves in a personal sense and when it comes to parking. POINT PARKING 1300 55 11 31 www.pointparking.com.au recruitmentpointparking.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Are you available to work on a rotating roster? Do you have experience working towards targets and KPIs?

    location Sydney, New South Wales


  • Customer Support Consultant

    Customer Support Consultant About the Role As a Customer Support Consultant, you will work alongside a small team to deliver world-class service to customers in an accurate, efficient and respectful manner on every call. This role will be predominately call-based, however, may require you to assist with emails and live chat support from time to time. Skills Capabilities Being customer-focused Be spirited about providing a great customer experience Be fastidious in delivering a solution or resolution to every customer interaction You are reliable and dependable and flexible You have a wonderful command of spoken and written English You are a natural relationship builder with your customers, your teammates, your TOLL colleagues Key Details Multiple full-time opportunities commencing immediately Great entry-level role Location 10 Minutes™ Walk from Mascot Train Station Availability - Monday to Friday 7 am to 8 pm 1 week paid full-time training Successful applicants will be required to complete Background Check Culture Benefits Ongoing coaching and support Multiple career progression opportunities Fun and vibrant workplace culture Incentivesreward and recognition programs About Our Company Unlike any of our competitors, Probe is the NEXT Generation BPO Our promise is to be Nimble by being passionate, Engaging with our customers and clients to go that Xtra mile for them and being Transparent in whatever we do Probe Group is Australias fastest growing and most respected privately owned customer management and business services provider. Established in 1979, we now have over 3500 staff worldwide and are enjoying a period of sustained growth. How to Apply If you think this sounds like a great opportunity to work for the PROBE family then click apply now

    location Sydney, New South Wales


  • Customer Services Representative

    Solar Juice Pty Ltd is a successful Australian Company that has a reputation for quality and excellence as the leading wholesale distributor of Solar equipment through a national network of valued customers. We are seeking a motivated customer services Rep to join our fast paced professional and friendly team at our Wetherill Park office. As a Customer Service Representative, your core duties will include answering phone and email enquiries in a polite and courteous manner entering Sales Orders into Computer System checking price Verifying stock availability to determine customers expected delivery date Verifying Customer account is within Credit Terms Issuing Sales Order Acknowledgment to customers with correct price and due date Releasing Picking Lists to one of six warehouses for picking and packing Obtain dimensions of packed order and book freight to deliver to customers liaising with other business support functions such as purchasing to ensure customer needs are met and any stock issues are addressed immediately continually develop strong relationships with customers at all levels. Develop product knowledge to enable substitute products can be offered the ability to work in a fast paced environment, while maintaining a high standard of work To be successful, you will have excellent communication skills, both written and verbal intermediate computer skills, particularly in Microsoft Word, Outlook and Excel ability to navigate through a CRM and pick up new systems quickly - Ostendo meticulous attention to detail in everything you do The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Do you have experience in an administration role? Do you have experience in a data entry role?

    location Sydney, New South Wales


  • Customer Service Agent

    Use your customer service skills to assist members of the public A genuine part-time role, based in the heart of Chatswood Opportunity to get exposure within a global business Integrated Transport Information Services (ITIS) is a Serco contract which provides public transport information services to the general public of New South Wales. We are now looking for passionate, down to earth Customer Service Agents to provide assistance to our customers on a range of enquiries relating to NSW public transport services. You™ll be dealing with a wide range of different people and providing the highest level of customer service at all times. The role These roles are genuine part-time opportunities, initially working up to 6 hours per day during the hours of 800am to 630pm, Monday to Friday. They are for a 6-month fixed-term contract . The requirements Promptly and accurately handle incoming customer enquiries Communicate to customers through phone, email and other media types Accurately input data into our systems Manage customers™ accounts, updates and transactions when requested Handle customer complaints through to resolution. You will be paid to go through our internal training course at the commencement of your employment. We will require you to be available for full-time hours during the training period (2 weeks). The person The highest levels of personal integrity and ethical behaviour A good understanding of the geography of Sydney and surrounds A strong attention to detail Comfortable following procedures A customer service focus An ability to strive for and achieve set targets Enthusiasm to be part of a high-quality customer service team Well-developed organisation and problem-solving skills Applicants with previous call centre experience andor a Customer Contact Certificate III are encouraged to apply. Applicants will need to go through a police history clearance as part of pre-employment checks. All applicants need to have full working rights in Australia. If this sounds like its an opportunity that suits you, please express your interest by submitting your CV. We look forward to receiving your application About Us We provide personal support to members of the community, to help them access a wide range of Government services, health insurance and public transport information, improve road safety and interpreter services. We provide an exceptional level of customer care across Australia and New Zealand to make a positive difference to people™s lives every day. At Serco, you™ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply worlds best practice, insights and technology across six key sectors Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you™re based, we each share the same goal “ to bring service to life to make a positive difference every day. To learn more please visit www.serco.comaspac Join Us If you are inspired to make a positive difference and would like to be considered for this opportunity, please submit your cover letter and resume by clicking the Apply Now button. Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter. We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply. NOTE Google Chrome is the preferred browser to access Serco careers website

    location Sydney, New South Wales


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