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Outbound Telemarketer Jobs In Melbourne




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Coaching Capability Lead

EnergyAustralia is one of Australias largest energy companies providing smart, innovative energy solutions for our customers. Were in an exciting transformation and are committed to becoming a world-class organisation with the customer at the heart of everything we do. We are driving a Customer Experience transformational change across the business with a clear set of strategic imperatives and the Coaching Capability Lead is critical to the success of this change. This is a key role responsible for developing rigorous processes and measures to ensure our people activities and leader coaching capability is fully integrated into our Customer Experience business unit. The primary responsibility of the Coaching Capability Lead is to embed the Connect coaching framework, methodology and capability across our Customer Experience Team LeadersGroup Team Leaders and Call Centre Managers with the aim of ensuring a sustainable coaching culture which leads to improved agent performance and customer experience. While ensuring our frontline leader capability continuously improves, you will work alongside our Leaders to effectively embed new skills and behaviours as part of our new coaching methodology framework. You will also actively participate in calibration sessions, and implement feedback loops between Leaders, Trainers and the Quality teams for approximately 400 staff across a variety of functions and locations including Melbourne CBD and Geelong. About the role Expertly coach, mentor and support Leaders to embed new coaching methodology framework. Observe and assess Leaders coaching style and provide feedback. Work with Leaders to ensure coaching is adopted and embedded. Use coaching assessment framework to quantify Team Manager capabilities. Work with Leaders to identify agents requiring additional coaching and training. Actively participate in call (and non call) calibration sessions. Ensure regular and timely reporting of capability uplift key deliverables. Develop and maintain collaborative relationships with internal and external stakeholders. Implement feedback loops between leaders, trainers and QA teams to ensure all learnings are captured and used to improve coaching methodology and framework. Support and improve the coaching rhythm, and challenge current ways of working to further enhance the customer experience. Deliver weekly action plans for frontline leaders to build capability in line with Competency framework, creating an ongoing pipeline of leadership and coaching talent. link removed What were looking for Management experience within a sales andor service oriented industry across onshore contact centre and back of house functions. Demonstrable experience in delivering effective coaching to leaders and or consultants that result in behavioural change and lead to improved business results. Exposure to business building and shaping the customer experience and leader capability. A successful track record in delivering business improvements through performance and insights. Ability to build strong business relationships and work collaboratively within an organisation with multiple dependencies. Excellent verbal and written communication skills and ability to influence at all levels to achieve desired outcomes. Analytical skills with the ability to interpret and report on data. Intermediate - Advanced Excel experience. Energyutilitiestelco industry experience “ highly advantageous. Tertiary qualifications in communications, coaching or similar discipline desirable Why us? Discounted Gas Electricity through our Employee Energy Plan. Free fruit in the office daily, social club, discounted myki and more. How to apply If you share our passion for making customers a priority, doing the right thing, leading change and want to be part of an organisation focused on making a positive impact, click the Apply button to submit your application. Please visit our careers page on our company website for a copy of the full position description. For any queries not answered in the position description, please contact Kelie Lowrie on kelie.lowrieenergyaustralia.com.au Applications will close 11pm Sunday 1 July 2018, however the recruitment process may commence prior to the advertising close date. Please ensure your application is submitted online and not via the email on this advertisement as there is an application form to be filled out as part of the recruitment process.

Melbourne VIC 3000, Australia


Service Manager

The Get Healthy Information and Coaching Service is a confidential telephone service that helps people make lifestyle changes in relation to healthy eating, being physically active and achieving and maintaining a healthy weight, through the provision of information and ongoing health coaching and support. The service is an initiative of NSW Ministry of Health (the Funder). Reporting to the Service Director, Pregnancy Birth Baby, Quitline, Get Healthy, the Service Manager is responsible for the delivery, operation and management of the Get Healthy Service to ensure it aligns with Funder and consumer needs. Reporting to the Service Director, PBB, Quitline, Get Healthy, the Service Manager is responsible for the delivery, operation and management of the Get Healthy Service to ensure it aligns with Funder and consumer needs. The Service Manager is responsible for all aspects of service performance including customer satisfaction, development, delivery, operations, compliance and financial management. The Service Manager works closely with fund provider representatives to deliver the service and supports the Service Director and the Stakeholder Relations team to manage the funder relationship and retention of the service. The Services Manager also works with a range of internal teams including Strategic Sourcing, Clinical Governance, Reporting and Legal. Specifically, the Service Manager will Ensure the service is delivered according to service level agreements and contract management plans Ensure the service is managed within allocated budgets and demonstrate competent financial management Maintain strong relationships and be a key point of contact with Funder representatives in the operation of the service Maintain strong relationships with the service provider and internal stakeholders Manage the implementation of change requests and develop proposals for service enhancements Utilise forecasting to ensure the service is delivered within funding levels and that the service provider is responsive to service demand Provide high quality internal and external reporting to ensure all stakeholders have consistent and timely information on the service Support continuous improvement of the service Contribute to procurement, new service implementation activities and other special projects when required. The Service Manager has access to functional expertise from across divisions as required. The successful candidate will have Relevant tertiary qualification - e.g. business, management, communications or a related field Proven experience in managing outsourced contact centre deliverables and project management Experience in related health industries is desirable Demonstrated ability to produce accurate, high-quality written material and reports Proven ability to work with highly complex information and numerical data and undertake appropriate analysis Excellent and genuine communication and interpersonal skills Demonstrated ability to identify and analyse issues and risks in a proactive manner, and to implement solutions Excellent planning, administrative and organisational skills Apply today if you are looking to join a company where the staff are proud to work, care about health consumers, like a challenge, share knowledge and provide real value. Please be aware that you must have the right to live and work in Australia to apply for this job. We encourage Aboriginal and Torres Strait Islander people to apply for open vacancies at Healthdirect Australia. If you would like to receive a copy of the full Job Description please contact alana.wrighthealthdirect.org.au

NSW 2000, Sydney NSW 2000, Australia


Service Centre Manager

Service Centre Manager Service Centre Manager Aftermarket Sales Support Australia “ Beresfield Weir Minerals Australia Ltd, a member of the Weir Group PLC, is the market leader in the design, manufacture and supply of slurry pumps and allied minerals processing equipment to the mining industry, both within Australia and throughout the world. We are currently looking for an enthusiastic and motivated Service Centre Manager, who will be responsible for leading and developing our existing Beresfield service business. This is a key role and a fantastic opportunity for someone wanting to take responsibility for leading an established team executing the service repair of mineral processing equipment and various rotating equipment in the industrial sectors. As our Service Centre Manager, you will work collaboratively with a number of key internal and external stakeholders. You will need to be an effective communicator with the ability to build ongoing relationships. The responsibilities of the role involve ·Ensuring delivery of work is completed safely in compliance with the company quality and OHSE standards ·Exceeding budget targets and OTD KPIs ·Developing a positive team culture and working environment ·Driving business improvement in line with Lean principles To be successful in this role you will possess the following A minimum of 3 years workshop management experience A mechanical trade certificate (example fitting, machining) or alternatively a mechanical engineering degree Experience with service and repair of mineral processing and rotating equipment on site and workshop environment, With good technical background in engineering in a similar role will be highly regarded OHSE skills and knowledge, a strong emphasis on safety culture Great time utilisation, planning and scheduling skills, with an eye for developing processessystems A high level of computer literacy including ERP systems Exceptional communications skills, written communication and quoting ability Budget preparation planning and tracking skills Experience dealing with internal and external customers œCustomer focused approach Must have current valid driving License If you are a motivated team player with a œcan-do attitude then we would like to hear from you

Hunter Pl, Beresfield NSW 2322, Australia


Outbound Telesales - B2B - Balmain NSW

Zenith Payments is an Australian owned and operated innovative payment processing business, located in Balmain. Due to expansion we are now looking to hire a full time tele-sales person to work on a new and exciting SME payment solution (in partnership with iconic Australian company). If selling to SMEs and then helping them implement and maximise benefits is your thing, then keep reading... This role is great for someone looking to apply their existing outbound telesales skills in an innovative payments business. Working closely with the wider team, you will play an instrumental part in the growth and continued success of the business and you will have excellent growth opportunities. Responsibilities Outbound sales to businesses over the phone Selling new and innovative payment solutions Accurate record keeping in Microsoft Dynamics CRM Skills Responsibilities Proven outbound sales results - selling to businesses Ability to work autonomously Beyond the sale skills - ability to implement and grow usage A team player, hungry for results who leads by example Excellent telephone manner communication skills Sound technical aptitude with knowledge of accounting system software or technology (eg Xero MYOB) highly desirable Great attention to detail Highly efficient in Microsoft excel and word. An attractive package and generous commissions are available to the right candidate. If the above sounds like you, we would love to hear from you. Please send a short note telling us about yourself and where your experience may be a match for this role, along with your resume. You must be a permanent resident of Australia to apply for this role. Sponsorship is not available. Only successful candidates will be contacted.

Balmain East NSW 2041, Australia


Conductor Services Manager

VLine, Victorias largest regional passenger transport operator, has a proud history of serving its communities and customers through rail and coach services. As part of a constantly evolving industry, VLine is responsible for over 80 train stations and maintenance of approximately 4,200 kilometres of rail track across Victoria. The organisation is committed to maintaining a high focus on safety and delivering excellent customer service, continually striving to improve the overall customer experience. As a member of the Customer department and reporting to the Regional Manager, the Conductor Services Manager is responsible for the day to day leadership, supervision and support of Conductors. The responsibilities of the Conductor Services Manager include on train supervision and ensuring a strong safety and service culture while driving performance improvement. You will ensure workplace practice and standards are consistent with organisational policies, procedures, work instructions and human resource management practices. Your contribution will also be sought to the development of these policies, procedures and work instructions. Further to this, you will be required to work with the Station Manager and Services Managers to ensure the timely and accurate communication of relevant information relating to the carrying out of the Conductor role. To be successful in securing this role you will desirably hold a Certificate IV Frontline Management or Vline™s Diploma of Business and have extensive recent management and leadership experience. You will have worked in a customer service or service delivery organisation, preferably one where you have gained experience in cash handling and have good numeracy skills. In addition, you possess computer literacy, a high level of personal presentation, excellent customer service skills, an ability to make public announcements and the ability to portray a good image to the travelling public. Through previous work experience, you have demonstrated initiative, effective problem solving skills and sound written and oral communication skills. A requirement of this position is for the successful applicant to work on a week day rotating shift basis, with occasional weekends and public holidays for special events, and you must hold a current driver license as travel to other stations may be required. The successful applicant will also be required to wear and maintain a full VLine uniform. This position is classified as CONDUCTOR SERVICE MANAGER (49.6254 per hour) in accordance with the current VLine (Operations) Enterprise Agreement 2015-2019 .The selection process may include aptitude assessments, a behavioural event interview, national probity (police) check and medical examination in line with the National Standard for Health Assessment for Rail Safety Workers. Please note that all candidates will be notified of the outcome of their application, but unsuccessful candidates will not be provided with specific feedback. To apply for this position, please click the ˜Apply for this Position Now™ below. No agency enquiries.

North Bendigo VIC, Australia


Inside Sales Representative

About the business Our Telstra Business Centre provides business telecommunications and technology solutions ranging from traditional mobile, fixed telephone and internet solutions, to technology such as web hosting and office hardware, supply and management. About the role An exciting opportunity exists to join the team at Telstra Business Centre North Ryde. we are currently seeking several energetic and hungry sales professionals to join an expanding team of inside sales consultants. As a part of the inside sales team, Your role will be to service and grow existing customer portfolios over the phone as well as identify new sales opportunities through prospecting and networking whilst providing a customer experience of the highest standard with every interaction. You will be required to work within a fast paced and diverse environment delivering quality solutions to customers with a whole of business approach. You must posses a positive can do attitude and be highly motivated and target driven. Key Responsibilities Proactive outbound and reactive inbound calling to service customer requirements as well as secure new business. Identify new sales prospects, present, quote and close the sale. Ensure you are meeting or exceeding sales targets. Develop and Maintain relationships with clients at various levels of the business Benefits and perks Fun and energetic working environment Uncapped earning potential Central location Career progression pathways Skills and experience Previous sales experience - OutboundInbound, Telesales (an advantage but not essential) Engaging and professional written and verbal communication skills, strong phone presence highly regarded. Knowledge of Microsoft wordExcel and basic computer skills Ability to problem solve on the go Motivation, energy and passion to create a great team environment. Heaps of personality and confidence. Previous telecommunications experience (preferred, but not essential)

Sydney NSW 2113, Australia


Customer Support Team Leader

About the role Our customer support team are obsessed with making sure our merchants get the best service possible when they contact us. The team help our customers grow their online retail businesses through the use of our SAAS applications. As the Customer Support Team Lead, you will be a support guru that will mentor, guide team members to help them reach their full potential. We have the technical expertise in our team and we need a Customer Experience Guru to keep enhancing and developing our service skills. Responsibilities Leading and guiding the team to ensure the overall output and quality of service meets business requirements Supporting the personal and professional development of team members Delivering staff training and coaching Coordinating communication with other stakeholders and departments across the business to achieve outcomes. Providing an escalation point for complex customer issues. Managing and monitoring all tickets through to closure to meet support SLAs Identifying and recommending opportunities for service improvement Promoting strong performance and customer satisfaction levels for the team Working with the team to provide phone and ticket support when required About you Experience leading a customer support team Ability to recognise opportunity for training and service improvement Previous coaching mentoring and performance management skills Knowledge on how to communicate technical information to non-technical audiences in both written and verbal form and ability to coach others in these skills. Approachable and supportive attitude Excellent communicator Strong fault finding, diagnostic and problem solving skills Ability to prioritise tasks and manage time effectively Bonus skills Experience in ecommerce shopping cart software will be beneficial (it™s what we do) Previous ITWeb application support experience Knowledge in web languages such as HTML and CSS A good sense of humour and a willingness to participate in our social office atmosphere is also important. Why work at Neto? Neto is a SaaS Platform for small to medium product based retailers and wholesalers. Its the first thing retailers turn on in the morning and the last thing they turn off at night, our platform is the lifeblood for thousands of Australian retailers With more than 130 staff, we have a collaborative and energetic environment with diverse yet aligned people who are REALLY great at what they do. Benefits Monthly company-wide parties and lunches Fundraising events for charities A free Neto store to live out your entrepreneurial dreams Free access to Telstra™s EAP Access to discounted health insurance with affiliated provider Tournaments in our games room Espresso and beer on tap We pride ourselves on creating an awesome place to work at our South Brisbane offices and cant wait for you to join us

Brisbane QLD 4101, Australia


Navigator & Scheduler

About HammondCare HammondCare is an independent Christian charity that exists to improve quality of life for people in need. We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services. HammondCare seeks to embed evidence based best practice in its services and we provide these services through home care, sub-acute hospitals and residential aged care. Bringing these health, hospital and aged care services together, HammondCare has been able to develop innovative, flexible care models designed to serve people with complex health or aged care needs, regardless of their circumstances. HammondCare works to provide its staff with support, career development opportunities, education, responsibility and recognition, worklife balance, and satisfying roles. About the role HammondCare Support is the central contact centre for HammondCare At Home, and provides the first link to HammondCare At Home services for clients, external stakeholders, and also provides a support service to HammondCare At Home staff. The Navigator role is pivotal in providing excellent customer service, relevant information and a first response to incoming enquiries. The Scheduler provides support to respond efficiently to Care Worker schedule changes with minimal disruption to clients and staff. Positions are available for weekday Navigator shifts, weekend Scheduler shifts, or a combination of both. Casual and permanent positions are available, up to full-time (negotiable on application). About you Commitment to engage and align with HammondCare™s Christian Mission, Motivation and Mission in Action. Demonstrated experience in customer service or contact centre role. Demonstrated ability to use initiative and problem solve with limited supervision. Excellent analytical skills and attention to detail. Strong organisational abilities, including effective time management and ability to prioritise in a busy work environment. Demonstrated commitment to excellence in customer service principles including conflict resolution to ensure the consistent provision of exceptional service to internal and external stakeholders. Demonstrated excellent interpersonal communication skills. Strong relationship building skills, listening skills and empathy. Demonstrated ability to record, report and maintain information. Ability to work independently and as part of a team. Excellent computer skills including database management and Microsoft Office applications (particularly Word, Excel and Outlook). Knowledge of the Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP), and recent reforms to these programmes. Demonstrated experience in scheduling (desirable). HammondCare offers its staff competitive salaries, excellent training development opportunities, a supportive environment and a fabulous benefits program. For more info check out our website www.hammond.com.aucareers Ready to make a change? Apply Now For an information pack, including the selection criteria, and details on how to apply, please click on link below or see our website www.hammond.com.aucareers For any further enquiries not addressed by the information pack please contact Tristan Hatcher on 0437 044 867. Closing date, Friday 6th July 2018 All short listed applicants for this role will be asked to consent to a criminal record check

Sydney NSW 2076, Australia


Office help

We are an Australian based importer and distributor that provide a comprehensive range of car audio parts Australia-wide to independent and major chain stores. A great opportunity has come up to join our team in Ringwood on a Part Time basis, with the opportunity to work extra hours at busy times. The role is for a Customer Services Representative who will also be helping in the warehouse when needed and includes Inbound sales via phone and email Maintaining various records and files Provide support to the accounts department and sales team Managing customer enquiries Picking Packing of orders Unloading of shipping containers Preparation for dispatch Assisting with inventory and stock takes Tech support (upon completion of training) We are looking for candidates with Exceptional communication and organisation skills Strong experience working with Microsoft Office (Excel, Outlook, Word and Access) Basic understanding of car audio system Team work attitude Attention to detail Positive attitude What we offer Ongoing training Great Team environment Flexible working hours Competitive salary If you are able to work independently and in a team, in a fast paced environment. If you pride yourself of being a quick learner, enjoy new challenges, think outside the box and are not afraid to share new ideas, get your paws on this great opportunity and apply today Please include a cover letter with your application.

Heathwood Dr, Traverse Bay, MB R0E 2A0, Canada


Customer Service Consultant

Customer Service Consultant Reporting to the Customer Service Supervisor, this role is often the first port of call for our customers to make enquiry regarding stock and availability of our products. A focus on service excellence and a willingness to go the extra mile to over deliver on customer expectation is at the heart of what we look for in our Customer Service people. The role responsibilities are as follows but not limited to - Answering of customer calls - Order entry - Checking stock - Advising pricing - Checking delivery times - Overcoming challenges - Liaising with our NZ branch to obtain shipment dates To be successful in this role you will need a minimum of 3 years experience in customer service or have experience in flooring sales. If you fill these criteria send your application today and we will be in touch soon.

Chatswood, Chatswood NSW 2067, Australia


Customer Service Specialist | Remedy Healthcare | Full Time

St Kilda Road location - public transport on the doorstep Outbound Sales - warm prequalified leads Supportive manager warm team culture Your environment At Remedy Healthcare, a wholly owned subsidiary of Australian Unity we have a strong focus on innovation and re-designing care to better meet client needs, with a focus on use of technology to improve health. Your opportunity This role will facilitate client enrolment into our range of healthcare programs. The successful candidate will provide excellent customer service to outbound phone and email enquiries and will accurately action inbound referrals in a timely manner. You will be part of a supportive multidisciplinary team and have a strong working relationship with the clinicians who deliver our programs. This role is strongly supported by the Team leader who will provide training relating to our healthcare programs and the health industry knowledge required for the role. All about you To be successful in this role you will have Proven sales experience in a phone based sales role (Outbound sales preferred) Experience working in a similar role within the Medical or Finance industry Proven ability to meet and exceed sales KPIs Excellent verbal and written communication skills Outstanding organisational and time-management skills Highly-developed computer skills (Intermediate capability with Microsoft Office and Excel) - Salesforce experience viewed favourably. For more information please call Josh Ransome, Talent Acquisition Specialist on 0428 420 754.

Victoria St, Elsternwick VIC 3185, Australia


Customer Happiness 2IC

Recognised as one of Australias hottest start-ups, Shippit is a logistics software company that is rapidly changing the face of Australian retail. Our unique technology now powers exceptional delivery experiences for thousands of iconic retailers such as Sephora, UNIQLO, Glue Store, Harvey Norman and The Academy Brand across Australia, New Zealand and soon South East Asia. Shippits unique software delivery as a service solution saves retailers time, money and helps them keep their customers happy. Our energetic Customer Service team are committed to helping retailers grow their business through better shipping practices. Our Values¦ Team culture is the be all and end all. At Shippit, we live and breathe our values. We Play the Straight Bat “ it™s no bullsht, no surprises. Winning trust through honesty and integrity. We Push the Envelope “ we break things, so we can make them better We Make Good Sht “ passion, pride and changing the game are in our DNA We Have a Laugh “ work should be fun, its software not brain surgery We are Good Humans “ we improve the world we live in, everyone wins We are Always Learning “ we learn through doing, biting off more than we can chew We Live by the 8020 Rule “ get the job done then make it better What you™ll do¦ Support the Customer Happiness Manager in developing a high performing Customer Service team. Assist with managing our CS teams in Sydney HQ office and Manila. Manage and support Enterprise clients and when required perform the CS role. Assist with conflict resolution and strategy. Assist with development and implementation of workflow processes to encourage proactive communication with escalations. Monitor and drive daily and weekly team KPI™s. Manage inbound and outbound calls to ensure SLA™s are met. Positively contribute to Shippit team culture. Administrative duties and reporting. Quality assurance calls. Collaborate with Team Shippit to improve business processes. In this role you will need... Minimum HSC education level SAAS, retail, andor Logistics background (not required but highly favourable) Proven leadership skills with a strong solutions focussed attitude Minimum of 3-5 years experience managing a customer service team of 8 or more people and demonstrated history of exceeding SLA targets Experience in supporting a CS team via multiple channels of communication and in SaaS business technical support Ability to thrive in a fast-paced environment IT savvy and able Self-confident enough to push the envelope and think outside of the box in order to delight Shippit customers A complaints resolution guru with an ability to develop and maintain strong relationships with internal and external stakeholders A self-motivated excellent communicator A proactive and positive thinker with a can do attitude Highly skilled in Microsoft Office especially Excel Exceptional with time management and attention to detail Experienced in Zendesk or comparable CSM programs To apply please send through a cover letter clearly outlining how your experience meets the requirements of this role together with your CV.

NSW 2000, Sydney NSW 2000, Australia


Internet Sales Consultant

Do you have experience in sales or telco? Are you wanting to join a young and fun team? Are you looking for a workplace that will appreciate and reward you for your hard work? Well, we have just the opportunity for you Myconnect are a utility connection service based in Melbourne CBD and were here to make the process of moving home as seamless and easy as possible for our customers. And what we need is a full time Internet Sales Agent to help make that possible. In this role youre here to make calls and receive them. Basically, we have customers that need help connecting their internet, and we need YOU to do it. Youll be dealing with warm leads and a high amount of calls, but that only makes the day go quicker The people you call have asked to be called, so no cold calling at all. To join the team, we are looking for someone that has the below qualities Confident at over the phone sales Driven to make sales and achieve targets Preferred telco or energy experience in a sales environment Meet key performance indicators relating to customer contact and service delivery Strong communication skills, and the ability to persuade customers Team player, but also able to work autonomously Able to keep your cool when dealing with frustrated customers Available to work 5 days a week plus the occasional Saturday You will be rewarded with a permanent role with full time hours in a fantastic location. You will be paid a great salary (and uncapped commission) and work with a fantastic and supportive team. And of course, we will provide the on the job training Dont miss out on this rare opportunity to become a part of a fantastic team Applications are being considered immediately so APPLY NOW Please note only shortlisted applicants will be contacted. resumemyconnect.com.au

Melbourne VIC 3000, Australia


Contact Centre Quality Assurance Manager

With over 5,200 people, and annual revenues of over 1.2 billion, Datacom is one of Australasias largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and application management, as well as payroll and customer service design and operations. Founded in 1965 and, operating across a number of regions, Datacom has a successful trading history of consistent growth and profitability from a track record of delivering innovative, cost effective digital and technology solutions. Datacom is committed to hiring, developing and promoting diverse talent. Our people are the best in their fields - smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced work environment. To support our brand new contact centre in Modbury, Datacom Connect are seeking an experience Manager to lead the Quality Assurance team. As the Quality Assurance Manager, you will act as a point of contact between our clients and operational teams, to ensure compliance with SLAs and to implement the quality framework. About the Role Coach, mentor and develop Quality Assurance Team Conduct assessment reviews and alignment checks Facilitate and report on calibrations with operations and client Deliver process improvement initiatives with the aim of improving business outcomes Lead department meetings with stakeholders to address performance and improvement Communicating performance to Operations teams Providing support for CSRs and leadership team to ensure compliance to Quality Framework About You Experience in Quality Assurance Knowledge of Quality Framework, Contact Centre operations, and Performance improvement strategies Minimum 12 months experience in Contact Centre Management or Quality Management role with sound understanding of outsource practices Solid verbal and written communication skills Knowledge of MS Office Ability to deliver TrainingCoaching Proficient time management skills Strong stakeholder management and ability to influence peers Australian Citizenship and ability to pass a criminal history check At Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities. We also offer flexible working arrangements, a corporate wellness program and provide you with the technology to enable you to work efficiently. Our future looks bright. And so can yours. If youre ready to make a move, were ready to talk. How to apply Please send your resume to the Datacom recruitment team by clicking APPLY NOW.

Adelaide SA 5092, Australia


Customer Support @ MyDeal.com.au

About MyDeal.com.au MyDeal.com.au is one of Australias fastest growing start-ups and recipient of many awards including the prestigious Optus Online Retailer of the Year and the AFR Fast 100. Our mission is to help Australian businesses succeed online by allowing them to sell their products on our leading online marketplace which is visited by over 2m Australians each month. Our business is growing every single day, and we need additional customer support staff to join our team ASAP and provide our customers an awesome experience. Ideal Candidate At MyDeal.com.au, we love our customers and recognise that providing them an awesome experience is critical to our success. We are looking for someone that Loves working one on one with customers and suppliers and helping them achieve success. Enjoys working as part of a team but thrives working independently and can manage their own time and workload. Thrives working in a fast-paced team and enjoys the challenge of making many customers happy at once. Enjoys collaborating with other areas of the business to improve the customer experience. Possesses strong attention to detail and picks up things that other miss. Wants to be part of a company achieving great things. If this sounds like you, lets chat Responsibilities Your core responsibilities will include Responding to customer emails via ticketing software as thoroughly and efficiently as possible. Answering inbound phone calls from customers Resolving customer escalations Liaising with sellers via email and the phone Liaising with internal departments Adhoc administrative dues when required REQUIREMENTS To be successful, you must have Exceptional English communication skills. Intermediate to advanced skills in Excel and G Suite. Empathy and patience for dealing with difficult customers. Excellent problem-solving skills and be detail oriented. Experience with ZenDesk is a huge plus. To apply for this opportunity, please apply today with a CV and cover letter

Melbourne VIC 3000, Australia


Telemarketing (Solar Appointment setter; No Sales Involved)

Telemarketing (Solar Appointment setter No Sales Involved) Our average Telemarketing lead generator are earning 1000-3000 per week, only 4-6 hours per day, 4-5 days a week We are one of largest national-wide reputable and mega watt level Solar PV systems with more than 100 staff and offices in WA, SA and NSW, QLD since 2012 and continue to grow year on year. As part of our new growth phase we are seeking 3-5 telemarketing specialist to join our local hardworking team. Currently seeking an energetic and driven individual to increase the existing customer base for the company. The primary focus of this role is to create new business by cold calling, qualifying and generating new sales leads. The representative will operate as the initial contact person, and must therefore be able to present the company with excellent phone etiquette and positive attitude. The ideal candidate has a dynamic personality with the drive to reach decision makers. We are a results driven company looking for results driven people. Important notice We never over-sell our products Responsibilities Develop new business via the telephone to introduce solar PV system related incentive and our products, solutions and services to the appropriate decision makers within our target market. Enjoy being on the phone and talking to people to generate qualified leads Follow up on leads and identify potential customers. Identify needs of the customer that will fit within our offerings. Work with the Sales Team to schedule appointments and grow the Sales pipeline to meet company goals. Enter all Customer information into the company CRM in a timely manner. Great verbal communication skills Basic computer skills on excel, word, and web based CRM system Positive Personality and attitude Driven individual to meetexceed weekly performance goals Qualifications Strong client service skills Strong work ethic Effective communication skills, both verbal and written Demonstrate the ability to meet and or exceed goals Self-motivated with the ability to work within timeline Ideal Candidate Positive Attitude and self-motivated Excellent Communication and Follow Up Skills Desire to Succeed Experience in telemarketinglead generationcostumer servicesales Salary Package (3 months probation ABN required) Min of 20 hours working timeworking from home available Hourly rate with KPI or commission for each qualified appointment Commission on sales Bonus for reaching monthly target If youre ready to start earning the figures you command, submit your resume to Solarhrqldgmail.com with your name and living state as email subject and successful candidates will be contacted within 48 hours.

Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia


Customer Service Representative

OUR ORGANISATION Stan is Australias leading local subscription video-on-demand provider, and were backed by the two of the biggest media powerhouses in the country “ Fairfax Media and Nine Entertainment Company. We have partnered with major Hollywood Studios, international networks and Australian producers to deliver the worlds best TV shows and movies every single day. Stan is also dedicated to creating Australias most innovative and high-end productions - Stan Originals - which are critically acclaimed, multi-award winning and loved by our subscribers. But its not just Australians loving our shows, they are now being snapped up by networks all around the globe. When you work at Stan, every single day is an opportunity to do something game-changing, challenging and unique. Our culture is fast-paced and focused on high performance. We are a tight team who come together to tackle problems and deliver amazing results. From tech-heads, to creative geniuses, social media hipsters, sexy media folk and business masterminds, we all work hard, and celebrate our successes with the same level of enthusiasm. At Stan, you will be part of a passionate team with a vision to pioneer the future of television as Australias favourite and most loved entertainment source. THE ROLE We have an exciting casual opportunity for a Customer Service Representative to join the Stan Customer Service team. You will be tasked with living out the Stan values and executing a number of key responsibilities, including Responding to both general and technical queries from customers via email and social media Identifying problems and finding appropriate solutions to meet customer needs Troubleshooting customer issues across multiple devices including mobile phones, tablets, gaming consoles, Smart TVs, and set-top boxes This role works on a rotating roster with night shifts from 4pm to Midnight available (great penalties and overtime rates) as well as morning shifts from 8am to 4pm shifts. THE STAND-OUT CANDIDATE To excel in this role, you will be an excellent communicator both verbally and written with a strong focus on delivering first-class customer service. You will also Possess strong technical skills in using and troubleshooting many household streaming devices Be reliable, well presented and punctual Have a passion for working with gadgets, new technology, streaming and the entertainment industry Possess strong time management skills and ability to multi-task and to work under time pressure THE BENEFITS So, what™s in it for you, you ask? Besides working for a successful and iconic Australian brand you will have access to A competitive hourly rate A kitchen stocked full of snacks and drinks as well as coffee, tea and breakfast each morning A screening room to enjoy watching your favourite shows, karaoke and even gaming Lots of discounts and promotions from popular retailers and household brands Preview screenings of many exciting shows before they hit Stan screens ...and much more Fit the brief and think this sounds like your dream gig at your dream company? Apply now by submitting your CV (highlighting your technical and customer service skills) to hrstan.com.au

NSW 2000, Sydney NSW 2000, Australia


Service Delivery Manager

Permanent full time National Contact Centre, Donor Services Grenfell Street, Adelaide One in three Australians will need blood in their lifetime. At the Australian Red Cross Blood Service, we™re entrusted with collecting, processing and delivering this vital supply. We also provide a range of other services to the healthcare sector related to transplantation and immunogenetics, testing, consulting, education and research. We™re proudly in the business of saving lives. Reporting to the Regional Manager Donor Services, this role has operational responsibility for the National Contact Centre (NCC) team. This role will be responsible for delivering best practice in service excellence, relating to efficient inboundoutbound calling and digital interactions with our donors. You will be accountable for leading and working with the NCC leadership team to drive the delivery of the operational plan in order to ensure efficient, sufficient and timely provision of safe blood components and products. The NCC is also undertaking a transformational program. This role will lead the operational delivery of the NCC 2023 Transformation, driving efficiencies through continual improvement utilising digital enablers and contact centre best practices. You will achieve this by establishing clear performance management and team development programs. Your challenge, outside of servicing and educating donors, is to work and build effective internal relationships with the Supply Chain, Donor Centres and Marketing teams to align NCC operational planning to achieve collection targets. You will have Significant experience, with a proven track record of, successfully managing a Contact Centre of 150+ team members A vision and understanding for driving productivity through strong agent performance and digital enablers Highly developed customer service skills in order to coach others to drive a customer-centric culture and deliver a customer experience program Demonstrated ability in conflict resolution and problem solving whilst dealing with multiple stakeholders Proven track record of driving continuous improvement by providing innovative solutions and commitment to implement improvements such as automation through IVR, livechat, using sound change management practices Strong understanding of safety, compliance and privacy obligations in a highly regulated environment You will also be An exceptional communicator, written and verbal, with excellent interpersonal skills to engage directly with customers and stakeholders across the organisation Able to demonstrate a clear understanding of social media channels and ability to drive and support integrated social media strategy with other business units A great leader with strong people management skills to improve and maintain high employee engagement in a contact centre environment Your dedication and hard work will be rewarded with Pride that your work will impact lives for the better Generous salary packaging benefits Genuine career development opportunities As part of the recruitment process, you may be required to participate in relevant National Police, Employment History andor Professional Membership and Qualification checks and validation of Australian Work Rights, prior to offer of employment at the Blood Service. The Blood Service is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. For further details on this position please contact Rich Wilkes on 03 9006 1806. To view the position description or apply, please click ˜Apply for this job™ to be directed to our website. Applications for this role close Monday, 2 July 2018 at 500pm. Whilst we appreciate all interest in our business, we regret to inform that we will not be engaging with, or accepting candidates from agencies or consulting firms on this occasion.

Sturt St, Adelaide SA 5000, Australia


Service Delivery Manager

Permanent full time National Contact Centre, Donor Services Grenfell Street, Adelaide One in three Australians will need blood in their lifetime. At the Australian Red Cross Blood Service, we™re entrusted with collecting, processing and delivering this vital supply. We also provide a range of other services to the healthcare sector related to transplantation and immunogenetics, testing, consulting, education and research. We™re proudly in the business of saving lives. Reporting to the Regional Manager Donor Services, this role has operational responsibility for the National Contact Centre (NCC) team. This role will be responsible for delivering best practice in service excellence, relating to efficient inboundoutbound calling and digital interactions with our donors. You will be accountable for leading and working with the NCC leadership team to drive the delivery of the operational plan in order to ensure efficient, sufficient and timely provision of safe blood components and products. The NCC is also undertaking a transformational program. This role will lead the operational delivery of the NCC 2023 Transformation, driving efficiencies through continual improvement utilising digital enablers and contact centre best practices. You will achieve this by establishing clear performance management and team development programs. Your challenge, outside of servicing and educating donors, is to work and build effective internal relationships with the Supply Chain, Donor Centres and Marketing teams to align NCC operational planning to achieve collection targets. You will have Significant experience, with a proven track record of, successfully managing a Contact Centre of 150+ team members A vision and understanding for driving productivity through strong agent performance and digital enablers Highly developed customer service skills in order to coach others to drive a customer-centric culture and deliver a customer experience program Demonstrated ability in conflict resolution and problem solving whilst dealing with multiple stakeholders Proven track record of driving continuous improvement by providing innovative solutions and commitment to implement improvements such as automation through IVR, livechat, using sound change management practices Strong understanding of safety, compliance and privacy obligations in a highly regulated environment You will also be An exceptional communicator, written and verbal, with excellent interpersonal skills to engage directly with customers and stakeholders across the organisation Able to demonstrate a clear understanding of social media channels and ability to drive and support integrated social media strategy with other business units A great leader with strong people management skills to improve and maintain high employee engagement in a contact centre environment Your dedication and hard work will be rewarded with Pride that your work will impact lives for the better Generous salary packaging benefits Genuine career development opportunities As part of the recruitment process, you may be required to participate in relevant National Police, Employment History andor Professional Membership and Qualification checks and validation of Australian Work Rights, prior to offer of employment at the Blood Service. The Blood Service is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. For further details on this position please contact Rich Wilkes on 03 9006 1806. To view the position description or apply, please click ˜Apply for this job™ to be directed to our website. Applications for this role close Monday, 2 July 2018 at 500pm. Whilst we appreciate all interest in our business, we regret to inform that we will not be engaging with, or accepting candidates from agencies or consulting firms on this occasion.

Melbourne VIC 3000, Australia


Telephone Interviewer - Market Research

Mature minded? Want to make a positive difference? Telephone Interviewers “ Market Research DBM Consultants is one of this countrys most highly regarded research companies conveniently located in Hawthorn. We have a unique approach to our work and have a wide variety of clients, both private and public organisations. People use our research to solve real-life problems, so we make sure that the process of obtaining information is as simple and clear as possible, which is where you come in. This position is for evening and weekend work only. Shift times are Monday to Friday 5pm to 8.30pm, and Saturday 12 to 5pm, with a minimum of 4 shifts per week required. Applications will only be accepted from mature-minded individuals who Have previous call centre experience Can type a minimum of 60wpm Have a professional phone manner excellent attention to detail To apply for this role applicants must submit A cover letter (100 words max.) detailing your suitability for the role A CV or resume Apply today Email soldhamdbmcons.com.au Applications close 17072018 Proof of eligibility to work in Australia will be required at the interview. DBM Consultants is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Indigenous Australians, and people from culturally diverse backgrounds.

Hawthorn, Hawthorn VIC 3122, Australia