Outbound Telemarketer Recruitment Experts

Call 1300 790 330 for outbound telemarketer recruitment excellence

NEED TO FIND STAFF?

CALL US ON 1300 790 330

fing staff image

LET US FIND YOU A JOB!

REGISTER IN JUST 30 SECONDS

Calls secondary
TRUSTED BY
  • subanu Logo
  • west field Logo
  • bmw Logo
  • fox Tel Logo
  • vodafone Logo
  • universal Logo
  • priceline Logo
  • qantas Logo
  • hp Logo
  • citi bank Logo

NEWS

Outbound Telemarketer Jobs In Sydney




NOW DISPLAYING 20 of 40 Outbound Telemarketer JOBS

Call Centre Representative

Accor Vacation Club is one of Australia and New Zealands leading holiday and lifestyle programs. Members of the Club enjoy a high degree of holiday flexibility in quality AccorHotels and enjoy wonderful holiday destinations throughout Australia, New Zealand and Indonesia Are you passionate about travel, then youll have no problems selling Holidays of a Lifetime An opportunity has become available within the Marketing Department to join the Call Centre team based Robina. This is a pivotal role for the business as you will be the first point of contact for potential new Accor Vacation Club members. The role Call centre environment, predominately outbound calls Achievable but challenging sales targets Be rewarded for performance, opportunity to earn bonuses and other incentives Monday “ Friday, 2-7pm working roster All you need is Ability to communicate effectively over the phone Punctual, reliable and proactive work ethic Positive attitude Driven and motivated to succeed Available to work Monday “ Friday, 2-7pm It keeps getting better, theres benefits too Discounted accommodation travel worldwide Focus on succession genuine opportunities to progress your career with a global company A close knit fun company culture We encourage Aboriginal and Torres Strait Islander peoples to apply for this role.

location Gold Coast QLD 4226, Australia


Call Center/Inside Sales Floor Manager

Advance your career with SalesPond We are a vibrant and energetic company that is growing FAST. Who we are A fast-growing organization providing outsourced sales and marketing solutions to some of the best IT and software companies in the world. Due to continued growth from high client demand and industry development, we are looking for an experienced Sales Development Representative to join our busy, professional team in our Sydney office. We pride ourselves in being the worlds best Sales Development team and collaborate with some of the top players of the industry, covering all of Asia Pacific. Our approach is to deliver best-practices, using cutting edge technology to make selling easy and fun Come join our team to learn relevant life-long skills from a world-class team The benefits are Great development and career opportunities Generous weekly commissions and long term achievement incentives Learning training opportunities Rewarding culture, fun team events and team building activities. Growth travel opportunities with the business and beyond (Sydney, Jakarta, Singapore, Seoul, Tokyo, Bangalore) Your role will be Working with our team to ensure best practise and maximize conversion rate in qualifying prospects over the phone and to present opportunities to our clients Lead by example through best-practises Work towards consistency of high performance Generate leads and set up meetings for clients Manage contact databases Execute outbound calls Participate in career development training Our high-performers Enjoy talking to new people and identifying their needs Can keep themselves motivated while working under pressure Strive in a reward-for-performance and playfully competitive environment Are supportive and encouraging to the team to maximize performance potential. Must-haves Min 3 years of proven experience in an outbound call center or in a sales department Proven experience of leadership in a sales environment Native English speaker Excellent cold calling skills Confidence in utilizing computers and new software A passion for sales and the desire to learn and progress If it sounds like you can swim with the big fish in our pond, send us your CV and cover letter highlighting your motivation, career goals and how you will make a best-fit addition to our team. Thank you in advance for your time and interest in our vacancy.

location NSW 2000, Sydney NSW 2000, Australia


Senior Team Manager - Outbound

Opportunity to be part of an Award-winning industry super fund Crucial leadership role supporting our team and driving operational results Melbourne CBD location, attractive base salary plus 15 superannuation Newly created permanent full-time opportunity About us At Hostplus, we passionately provide our one million members with the best possible service constantly looking for new ways to deliver better value while helping them get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity. The role Reporting to the Service Operations Manager, we currently have an opportunity for a highly experienced Senior Team Manager who is passionate and energetic about providing exceptional operational support to our Service Centre team and taking the next step in their leadership career. You understand business operations and can bring together cross-functional workflows to consistently achieve customer, productivity and strategic objectives. Your genuine passion for assisting members in achieving their retirement goals is essential, as is your organisational agility in leading teams through growth and change. In this role your key duties will include, but not be limited to Developing a high-performance team culture by leading and supporting a group of Senior outbound Service Consultants. Providing superior levels of coaching, mentoring and motivation to our people, to achieve successful outcomes for our members. Ensuring clear compliance and quality frameworks are in place and adhered to at the highest standard, whilst seeking to continuously look for new ways to deliver outstanding customer service. Working closely with the Service Operations Manager to provide operational oversight to the Inbound Service Centre, Driving success both internally as a department and externally with members and employers and being committed to communicating and promoting the Hostplus values across the Service Centre. Developing workforce planning strategies and initiatives, including a learning and development structure that creates and maintains a highly effective and successful team. Managing and coordinating the reward and recognition strategies across the service operations department with a focus on achieving business requirements and engaging staff. To be successful, you will have a proven track record as a successful senior people leader with great examples of how you have lifted performance to a superior level. Ideally, you will hold relevant experience from financial services sector where you have managed and executed quality initiatives, operational projects and process improvements. Experience with workflow systems, such as CRMs, IVRs, Call Recording and Contact Centre Systems is vital in conjunction with excellent facilitation, verbal and written communication skills. You will also have demonstrated operational reporting skills and experience and a minimum of tertiary education. RG146 accreditation would be desirable but is not essential. Our Service Operations Department operates between 8am to 8pm Monday to Friday, therefore you must also be able to work on a rotating roster. Why work at Hostplus Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. Some great benefits we offer 15 superannuation Access to internal financial planning services Flexible salary packaging Excellent EBA conditions, including company-provided annual Christmas leave, extended parental leave and qualification for long service leave at 5 years. If this is the role you have been seeking, apply now to be considered. As an Equal Opportunity Employer, we strongly encourage applications from people of all backgrounds. Please note, we require successful candidates to undertake a national police and bankruptcy check.

location Melbourne VIC 3000, Australia


Media Sales Consultant

Who we are We are news. We are sport. We are lifestyle. We are News Corp Australia. The nations most influential media organisation and the largest publisher across print and digital, News Corp Australia reaches an unduplicated audience of 16 million Australians every month. As well as our famous news and sport brands, we lead the way in fashion, food, health, real estate and parenting. Here youll learn from the best, working across more than 150 household names including The Australian, FOX SPORTS and news.com.au. Together we can grow our business and help shape the future of the media industry. Who you are The thrill of making an impact on the success of a business is in your DNA. Youll grow our database of loyal subscribers by building rapport and understanding the best solution to maximise the potential of every interaction. Target-focused and hungry to make a sale, youll capitalise on each opportunity through acquisition, cross-selling and upselling. As a master communicator with proven sales experience, youre driven to find solutions your customers didnt know they needed. You know our portfolio of brands inside and out, and youre confident in your customer service skills. A tenacious problem solver, youre keen to learn and realise your full career potential. Youre comfortable using a range of computer software and have a typing speed of at least 25 wpm. Challenges never faze you. You thrive in a high-energy, constantly changing environment, and you know youll get out what you put in. Results-driven, client-focused and quick-thinking? We want to hear from you Whats next? Earn sales incentives, gain access to the rewards + program including discounted products, free tickets subscriptions, take advantage of our partnerships with Commbank, Virgin, Apple more This full time role is based in our Bowen Hills office. Theres a lively atmosphere, free parking, coffee on tap, plenty of restaurantscafes nearby and an onsite gym to keep your worklife balance healthy. We offer competitive employee benefits and incentives, a fun, fast-paced working environment, and excellent opportunities for growth and development. To apply or find out more about careers with us, see newscorpaustralia.comcareers.

location Brisbane QLD 4006, Australia


Sales Consultants

About us iSelect is Australias leading destination for personalised comparison and expert advice across insurance, utilities and personal finance products. Our intuitive technology and highly trained staff help our customers to confidently compare and buy from thousands of policies, plans and products. We operate in a growth-orientated, agile and progressive environment that fosters innovation and rewards success. Our staff have high levels of empowerment and accountability which are underpinned by a pragmatic, down-to-earth approach. This is a career progression opportunity to work with a publicly listed organisation. How you fit We are looking for a group of talented and connected people who are genuinely committed to helping our customers make the right call on some of lifes most important financial decisions. What we are looking for Goal focused and passionate people from sales and non-sales backgrounds The ability to problem solve and encourage people to make informed decisions A willingness and ability to learn new skills and respond well to coaching and development A comfortable approach to using multiple and sometimes complex computer systems. What we can offer you A competitive salary plus uncapped commissions Extensive product and industry leading sales skills training South East location with onsite parking (escape the grind of commuting to the city) The ability to move salary bandings based on your monthly results An unrivalled work environment built on a high standard of success and balanced with recognition, team work and fun Supportive and flexible working environment Employee Assistance Program Great company culture with plenty of social events Fresh fruit delivered daily Free lunch on your birthday A fabulous incentives program with monthly prizes and an annual trip away With a new office recently opened and exponential growth forecast, start or continue your sales career with iSelect - well help you get it right. Please note - all applicants will undertake a comprehensive (yet highly insightful) assessment that looks at your sales potential. Successful applicants will also be required to undergo a criminal history check.

location Melbourne VIC 3192, Australia


Customer Service Officer

About us Link Group is a global third party financial record keeper active in the securities registration, superannuation administration and property sectors, along with providing a suite of value added services. In Australia alone, Link Group manages over 15 million account records and processes more than 60 billion dollars in payments every year. Link Group™s Corporate Markets business is a global Share Registry and Investor Relations business supporting over 1,000 listed companies, including a number of Australia™s largest companies and globally manages in excess of 22 million shareholders. We currently have a great opportunity for a Customer Service Officer to join our Link Market Services Contact Centre division in our conveniently located Rhodes office. About the role You will be the first point of customer contact (shareholders, creditors, brokers, and other professional advisors). In this role you will be responsible for providing complete and accurate information by utilising the business tools provided. Excellent written and verbal communication will be demonstrated to assist with inbound and outbound enquiries - meeting or exceeding their expectations for Customer Service. General information relating to a variety of market products and services will be offered however this role is not to provide financial advice. Your Responsibilities Deliver high quality customer service on inbound and outbound customer care calls (no sales) Provide the highest quality service Identify solutions for the callers and provide accurate information without providing financial advice. Achievement of all Key Performance Indicators Demonstrate flexibility with work times to meet operational demands Positive participation in the team and sharing ideas and achievement of team goals Work with Team Coach and Team Leader to improve your capability to increase skills Participate in formal and informal team based training Demonstrate willingness to increase your own education by researching Link™s clients and products by utilizing the business tools available and keep abreast of current industry-related issues Demonstrate a proactive approach learning Support peers and colleagues in delivering results, working closely with colleagues within the Contact Centre and the broader Link Group Comply with company Privacy and Financial advice policy and procedures Provide administrative support to the team in general as required About You Excellent communication skills and a professional phone manner A genuine passion for customer service Enjoy working in a fast paced environment Openness to feedback and enthusiastic about career development Excellent problem solving ability and ability to comply with company policies Thrive in a team based environment Amazing attention to detail and accuracy Proven track record of meeting personal performance targets Previous experience in a Contact Centre or a similar Customer Service role What is in it for you? Friendly, supportive and collaborative team environment Genuine opportunities to progress your career with a large global organisation Free gym and lap pool Discounted health insurance Annual Salary review and opportunity for performance based annual bonus Employee share program Office conveniently located next to transport at Rhodes station At Link we believe our people are our MOST important asset. We offer excellent career progression opportunities, ongoing training and development, competitive salary, staff recognition programs, salary continuance insurance and discounted healthcare.

location Liberty Grove NSW 2138, Australia


Customer Service Officer

Full time position - Tullamarine VIC Contact centrecustomer service role Scope for growth Who we are Cleanaway is the largest, publicly listed waste management company in Australia. We work with a diverse range of customers from small businesses through to government agencies and large multi-national clients. We believe that all waste is a resource and aim to incorporate recovery, recycling and reuse throughout our operations and those of our clients. Your new role Reporting to the Customer Service Supervisor you will be responsible for the day to day interaction with our customer accounts. Your responsibilities will include some of the following Respond to internal and external customer queries Manage customer complaints to resolution, following set procedures Filing and archiving documentation associated with records Your skills and experience The ideal candidate will have previous experience working with a diverse range of stakeholders in a customer service team or office environment. You will possess a demonstrated commitment to customer service and excellent telephone etiquette with the ability to remain calm under pressure. You will also require the following skills and experience Previous experience in contact centrecustomer service environment Highly organised Excellent communication and time management skills Intermediate skills in MS office suite is required Previous experience using CRM tools e.g. Sales Force would be highly regarded Benefits Great team environment High performing business “ ASX 100 listed Training and development opportunities Supportive leadership team Opportunity for career progression How to apply Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. If this sounds like the opportunity you™ve been waiting for, please forward your resume and cover letter by clicking Apply. httpswww.cleanaway.com.au

location Gladstone St, Moonee Ponds VIC 3039, Australia


Customer Service Officer

Casual Role (0.6 EFT) up to 24 hours per week “ Tullamarine VIC Contact centrecustomer service role Scope for growth Who we are Cleanaway is the largest, publicly listed waste management company in Australia. We work with a diverse range of customers from small businesses through to government agencies and large multi-national clients. We believe that all waste is a resource and aim to incorporate recovery, recycling and reuse throughout our operations and those of our clients. Your new role Reporting to the Customer Service Supervisor you will be responsible for the day to day interaction with our customer accounts. Your responsibilities will include some of the following Respond to internal and external customer queries Manage customer complaints to resolution, following set procedures Filing and archiving documentation associated with records Your skills and experience The ideal candidate will have previous experience working with a diverse range of stakeholders in a customer service team or office environment. You will possess a demonstrated commitment to customer service and excellent telephone etiquette with the ability to remain calm under pressure. You will also require the following skills and experience Previous experience in contact centrecustomer service environment Highly organised Excellent communication and time management skills Intermediate skills in MS office suite is required Previous experience using CRM tools e.g. Sales Force would be highly regarded Benefits Great team environment High performing business “ ASX 100 listed Training and development opportunities Supportive leadership team Opportunity for career progression How to apply Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. If this sounds like the opportunity you™ve been waiting for, please forward your resume and cover letter by clicking Apply. httpswww.cleanaway.com.au

location Gladstone St, Moonee Ponds VIC 3039, Australia


Customer Service Officer

6 Month Fixed Term Full time “ Tullamarine VIC Contact centrecustomer service role Scope for growth Who we are Cleanaway is the largest, publicly listed waste management company in Australia. We work with a diverse range of customers from small businesses through to government agencies and large multi-national clients. We believe that all waste is a resource and aim to incorporate recovery, recycling and reuse throughout our operations and those of our clients. Your new role Reporting to the Customer Service Supervisor you will be responsible for the day to day interaction with our customer accounts. Your responsibilities will include some of the following Respond to internal and external customer queries Manage customer complaints to resolution, following set procedures Filing and archiving documentation associated with records Your skills and experience The ideal candidate will have previous experience working with a diverse range of stakeholders in a customer service team or office environment. You will possess a demonstrated commitment to customer service and excellent telephone etiquette with the ability to remain calm under pressure. You will also require the following skills and experience Previous experience in contact centrecustomer service environment Highly organised Excellent communication and time management skills Intermediate skills in MS office suite is required Previous experience using CRM tools e.g. Sales Force would be highly regarded Benefits Great team environment High performing business “ ASX 100 listed Training and development opportunities Supportive leadership team Opportunity for career progression How to apply Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. If this sounds like the opportunity you™ve been waiting for, please forward your resume and cover letter by clicking Apply. httpswww.cleanaway.com.au

location Gladstone St, Moonee Ponds VIC 3039, Australia


Customer Service Representative

Were crafting iconic Australian products, all while also saving the worlds most precious resource, water. With our beautiful brands Caroma, Dorf and Clark were doing our bit to save the planet. Beyond our extraordinary products theres world leading innovation. We are currently transforming the way we sell to customers, and the way we market to consumers, which means for you theres lots of opportunities. Do you want to come help save the planet with us? An opportunity has become available for Customer Service Representative. Based in Osborne Park, Perth, this position will report to the Customer Service Team Leader and be responsible for Ensuring all customer orders are processed in an accurate and timely manner to meet agreed service standards. Ensuring customer enquiries are responded to in an accurate and timely manner to meet agreed service standards. Ensuring all calls are answered in a friendly, helpful and timely manner, and ensuring resource is available at all times to exceed agreed telephone service standards. Maintaining and increasing knowledge through self-training in Caroma product and services offering, and Caromas internal computer systems. Requirements The successful applicant will be able to competently demonstrate Computer Literacy Knowledge and skills in applying and using internal and external computer systems. Relationship Skills Ability to develop and maintain relationships with work colleagues and customers at all organisational levels internal and external to the organisation. Systematic Methodical and organised in approach to work. Dependability Reliable and responsible in working towards deadlines, fulfilling obligations and attendance at work. Attention to detail Careful about detail and thorough in completing work tasks Benefits GWA can offer flexible working options, corporate health care and discounts, paid parental leave, education assistance, and volunteer and community opportunities.If you are excited by an ASX-listed organisation, strong growth results, and the opportunity to directly impact our transformation from consumer goods to a lifestyle brand, please apply now.

location Osborne St, Washington, WV 26181, USA


Inbound Customer Service Consultants

Tenacity CX are Australias leading supplier of recruitment solutions to the Customer Experience industry. As a partner with a Global Beverage Brand we have multiple opportunities for energetic, ambitious and motivated Customer Service Consultants to join their busy sales centre in St. Leonards. We are looking for Driven and Ambitious people with a positive and professional outlook. Previous experience in Customer Service and Sales, ideally from a retail or hospitality background will see you hit the ground running in this fast paced environment. We have multiple positions available. Whats in it for you? Build a career with a Global Brand - Limitless career opportunities Work for an organisation that rewards and recognises their employees Regular team incentives and rewards Thrive in this fast paced fun working environment Modern offices close to train station Work for an organisation who values their people - apply with your resume in Word format - we are interviewing immediately. Do not miss out - Apply now

location Sydney NSW 2065, Australia


Customer Service Officer

Fast paced fun client service role for FB wholesaler - central location GENERAL FUNCTIONS TASKS Will be provided in detail at client interview but will include taking customer service calls, entering orders, invoicing and general office duties. High transactional processing ie orders usually contained many and varied product lines on average 100. RELATIONSHIPS AUTHORITY Reports to the Senior Management Team. Has authority and responsibility for the friendly and accurate performance of duties. QUALIFICATIONS EXPERIENCE Preference will be given to people with 6 months or more experience in high transaction orders and a very stable work history. TECHNICAL SKILLSSOFTWARE KNOWLEDGE Microsoft office experience is essential. CLIENT OVERVIEW Large centrally located food and beverage wholesaler within easy access of public transport. 40 hour week.

location Seattle Distribution Center Building B, 6751-6795 E Marginal Way S, Seattle, WA 98108, USA


QUALITY ASSURANCE OFFICER (AUDITOR)

St John Ambulance Australia (NT) Inc. operates the Territory™s ambulance service. We are the leading provider of First Aid training services and the home of a large Volunteer First Aid network. We are seeking a Quality Assurance Officer (Auditor) to work out of the Joint Emergency Services Communications Centre (JESCC) at Berrimah. The Quality Assurance Officer (Auditor) will ensure the delivery of quality, feedback and support to staff. The Quality Assurance Officer (Auditor) will liaise with operational, technical and system support services as well as other service providers to ensure quality call taking and dispatch process for the effective delivery of services within the Territory wide Emergency Call Centre. We want to hear from you if You have excellent written and interpersonal communication skills. You have experience in emergency ambulance communications or similar experience with coordination of resources within an emergency environment. Demonstrated experience in a continuous improvement processes including the mentoring and development of staff to achieve performance related outcomes. You have EMD and EDQ qualifications. If you feel you have the skills and experience to take on this challenging yet rewarding role, please send us your application. To obtain a position description email jobsstjohnnt.asn.au Applications close 28th August 2018

location Berrimah NT 0828, Australia


Customer Service Officer - NSW State Government

A large Government department based in Rozelle are looking for a Customer Service Officer to join their team ASAP The position is to receive, record and progress incoming telephone calls in a professional manner. You will be receiving payments, processing receipt requests and generating invoices for clients. The position requires you to use a telephone system , Oracle accounting system and a computer. The initial contract will finish on 13112018 but this is highly likely to be extended. Key Responsibilities Answer incoming telephone calls and ensure all relevant information is obtained and recorded. Act on each call appropriately by answering inquiries or referring calls to the right employees or departments. Assist in the preparation and correction of Reports, data and the collation of statistical information needed, cheques and credit card payments. File documentation relating to account transactions, invoices, correspondence, cash, receipts and banking. You will have Experience in using computerised accounting systems, spreadsheet and word processing applications 3-6 months experience working in a call centre Typing speed of 30 wpm with an accuracy of 98 Understanding of principles and intent of NSW Privacy legislation Experience with delivering a high level of customer service and effective decision making If you would like to be considered for this opportunity, please submit your CV in word format to Siobhan Smith.

location NSW 2000, Sydney NSW 2000, Australia


Customer Service Coordinator

Located in Canning Vale Newly created position About Us Plasdene Glass-Pak is an Australian-owned, robust family business, and a major importer and wholesale distributor of glass and plastic packaging materials (bottles, jars, containers and closures) for supply to the food, beverage, pharmaceutical, health care, wine, oil, spirit, industrial, agricultural, pet care, personal care and cosmetic sectors. We have seven Packaging Plaza Showrooms and Distribution Centres across Australia in every capital city, an unparalleled local and imported product range mix, and customers as far reaching as NZ, Asia, UK, Europe, US and Canada. In addition to our extensive in-stock range, we also offer global sourcing and custom packaging including new mould development solutions worthy of top shelf exposure. At Plasdene Glass-Pak, we have passion and commitment to succeed, and to see our customers excel. As your ˜Partner in Packaging™ we™re large enough to count, but small enough to care. About The Role Our Customer Service Team is highly valued and is critical for the continuing growth of our business. Located in Canning Vale, reporting to the State Operations Manager, you will be instrumental in providing strong leadership to your team of 7. Your mission is to build collaborative partnerships with Account Managers, the Warehouse Team, and Corporate, to ensure clear and effective communication with all stakeholders as we strive to deliver quality results, profitable growth and excellent customer service and satisfaction. You will contribute to our ongoing growth strategy through the proactive management of customer accounts, the identification of new business opportunities, and ensuring customer retention by maintaining our strong track record in supply and service level performance. Key Accountabilities Monitor customer sales order progress and ensure that the team and customers are kept fully informed regarding any supply issues Ensure customer retention by maintaining a strong track record in supply and service level performance Monitor customer satisfaction and that any customer complaints, debtor or other issues are resolved in an appropriate and timely manner Identification of sales opportunities and engage in collective problem solving to ensure profitable outcomes In conjunction with account managers coordinate a program to take a proactive recovery of lost accounts Build and maintain customer relationships to contribute to the development and achievement of portfolio growth and customer retention strategies Regularly analyse sales reports and implement remedial action to ensure profitability Manage the overall forward order rules and expectations Ensure the smooth flow of the order picking queue End-to-end management of the quality investigation process Cost effective management of returnable packaging Enforcement of processes relating to customer service and warehouse operations Active participation to ensure the team completes workload and achieves required targets Prompt and efficient processing of customer orders and timely follow up to meet specified delivery dates Assist customers in the showroom and engage in face-to-face selling and maintain showroom displays Field new enquiries and provide support to an external sales team Work closely with the purchasing, accounts and corporate teams Price and quote on customer requirements within agreed parameters Maintain customer accounts within credit limits Investigate price discrepancies and take appropriate remedial action About You The successful candidate will have a demonstrated track record in leading and mentoring an engaged team in a busy customer service environment, together with A proven track record in a similar customer service and sales role Excellent planning and organisational skills, and ability to prioritise a number of competing tasks Proven ability to understand customer requirements and identify and maximise sales opportunities Conflict resolution, problem solving and organisational skills Proven ability to improve workflows and internal processes, enhancing the level of customer service excellence Strong telephone and computer skills Experience with SAP, although not essential, would be advantageous Ability to manage customer enquiries both over the phone and face-to-face Flexibility to multi-task and work unsupervised and as part of a team Maturity and a sense of urgency High attention to detail and accuracy Excellent interpersonal and communication skills, both written and verbal Self-motivation and high levels of energy and enthusiasm If you are seeking a fantastic opportunity to join an industry leader, believe in the importance of delivering exceptional customer service and are able to motivate and inspire a great team, then we would love to hear from you Interested? Send us your CV and cover letter by simply clicking the Apply button. Only shortlisted candidates will be contacted. Recruitment Agency Statement Recruitment for this position will be managed in-house and we respectfully request that recruitment agencies refrain from submitting applications for this role.

location Canning Vale WA 6155, Australia


Service Delivery Executive

About us? Cardtronics is an established company that has been delivering superior ATM services to retail outlets, convenience and hospitality and financial institutions for more than 15 years. With more than one in three ATMs in Australia and New Zealand, Cardtronics operates the largest ATM network in both Australia and New Zealand and securely processes millions of transactions each month. Cardtronics is a global ATM company with a network of 11,000 ATMs operating across Australia and operates more than 237,000 ATMs worldwide making us the largest ATM deployer in the world. The opportunity? Joining the Cardtronics Australasia Office, we are seeking to appoint a Service Delivery Executive to join our dynamic team based in Heatherton, VIC. You will be responsible for a regional portfolio of clients with an overall objective for maintaining service level availability and driving enhanced performance to clients within the portfolio. Reporting to the Service Delivery Manager, you will maintain strong relationships and build partnerships with internal and external stakeholders. Tasks Responsibilities Effectively manage your regional portfolio on a day-to-day basis, supporting clients to achieve better outcomes Build positive working relationships with clients in your regional portfolio. Know and understand their needs and manage expectations as required Work to transform internal and external feedback into solutions that can be implemented to improve overall service delivery time frames Work collaboratively with the interstate teams to ensure effective communication with the client Develop proactive service improvement plans for key clients within the portfolio Why should you join the team? Opportunities in career development An exciting and motivated team environment Foundation training and continuous support Are you the ideal candidate? Qualifications Experience Diploma andor Bachelors degree in BusinessCommerce is preferred but not essential Skills Abilities A high focus on delivering positive client experience Skills at problem solving, decision making and negotiating High level attention to detail and accuracy Flexible with ability to adapt High level proficiency in Microsoft Office Suite “ PowerPoint, Word, Excel and MS Project management software Strong multi-tasking and organisational skills Effective communication skills including verbal, written and presentation skills Optimistic and able to identify opportunities even within difficult situations If this sounds like you, click apply now Please note only shortlisted applicants will be contacted. Police and Reference Checks will be conducted during recruitment. NO AGENCIES PLEASE

location Heatherton Rd, Melbourne VIC, Australia


Team Leader Technical Claims

As the Technical Claims Team Leader you will lead, coach and develop a highly skilled team of Technical Claims Consultants. Your dynamic leadership skills will have you overseeing and improving performance, engagement and productivity. You will work with your Consultants to develop effective investigative and claims resolution strategies to maintain the integrity of the underwriting model and avoid potentially fraudulent personal lines claims. Your primary responsibilities will be to Deliver results and manage incoming work through effective leadership Maintain regular reporting and monitoring of team including monthly KPI™s Ensure your team complies with all requirements relating to risk management activity and constantly ensure that risk management is at the forefront of your teams culture and processes taking action where this is not the case. Provide technical guidance and act as an escalation point for claims involving general exclusions, conditions of cover, potential fraud claims and complaints Knowledge and Experience Strong Stakeholder engagement, team and management skills Previous experience in leading people and driving a collaborative, high performance culture Relevant experience in customer resolution and complaints management Excellent relationship development skills applied within a customer service and team leadership role Strong ability to coach, motivate and influence team members in a fast paced environment with the ability to deliver difficult feedback constructively Demonstrated knowledge of counter fraud techniques, Code of Practice, non-disclosure and ˜upmost good faith™ will be highly regarded. Who are Auto General Auto General is the Australian arm of a private global group with 8,000 employees across 31 offices and over 8.9 million customers worldwide In Australia, Auto General launched in 2000 and has grown to provide industry-leading motor, home and travel insurance products both directly through Budget Direct and via industry leading partnerships. With an Australian team of 1400+ we are now looking for talented individuals who can help drive our ambitious growth plans. Our Benefits Genuine work-life balance philosophy Opportunity to purchase up to an additional 2 weeks leave per year Discounts on Car, Home, Travel and Life insurance Income protection insurance provided by the company Access to our Employee Assistance Program Discounts on gym memberships, accommodation, dental care and more. If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application. Auto General welcome and value diversity in the workplace

location North Lakes QLD 4509, Australia


Customer Service People Leader

Youre confident. Driven. Ambitious. Youve got a clear vision for the future. You dont settle for second best. We have a lot in common. At Mazda, its Stylish, Spirited, Insightful thinking that has resulted in the creation of some amazing driving technology that inspires our employees and customers around Australia. This is your chance to enter a progressive workplace where you will be encouraged to build your career in a company which has a long history of internal promotion. We offer incredible benefits including access to great cars for you and your family, flexible working, opportunities to purchase lifestyle leave, health and fitness programs and a genuine commitment to your development. We are currently seeking a Customer Service People Leader to provide knowledge in the customer service space, and soultions which enable innovative and future oriented problem solving. You will have a proactive approach to driving innovation and creative solutions through identifying and implementing best practice tools and processes. If you have- 3 years of demonstrated ability to coach and support team members to meet KPI™s and deliver successful outcomes for customer enquiries 3 years of demonstrated experience in the area of people leadership 5 years of demonstrated experience in the area of customer service Currently studying or completed a degree qualification in business related discipline Interested? Please e-mail your resume and cover letter (outlining your experience against the selection criteria) to careersmazda.com.au

location Waverley Park Dr, Mulgrave VIC 3170, Australia


Senior Team Manager - Inbound

Crucial leadership role supporting and driving operational results Melbourne CBD location, attractive base salary plus 15 superannuation 9 month maternity cover, asap start About us At Hostplus, we passionately provide our one million members with the best possible service constantly looking for new ways to deliver better value while helping them get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity. The role Reporting to the Service Operations Manager, we currently have an opportunity for a highly experienced Senior Team Manager who is passionate and energetic about providing exceptional operational support to our Service Centre team. You understand business operations and can bring together cross-functional workflows to consistently achieve customer, productivity and strategic objectives. Your genuine passion for assisting members in achieving their retirement goals is essential, as is your organisational agility in leading teams through growth and change. In this role your key duties will include, but not be limited to Developing a high-performance team culture by leading and supporting a group of Senior Inbound Service Consultants. Providing superior levels of coaching, mentoring and motivation to our people, to achieve successful outcomes for our members. Ensuring clear compliance and quality frameworks are in place and adhered to at the highest standard, whilst seeking to continuously look for new ways to deliver outstanding customer service. Working closely with the Service Operations Manager to provide operational oversight to the Inbound Service Centre. Driving success both internally as a department and externally with members and employers and being committed to communicating and promoting the Hostplus values across the Service Centre. Developing workforce planning strategies and initiatives, including a learning and development structure that creates and maintains a highly effective and successful team. Managing and coordinating the reward and recognition strategies across the service operations department with a focus on achieving business requirements and engaging staff. To be successful, you will have proven experience as a Senior Team Manager with operational knowledge and skills in reporting and overall process efficiencies. You will have demonstrated ability to uplift performance with a genuine passion to support and guide your team. Ideally, you will hold relevant experience from financial services sector where you have managed and executed quality initiatives, operational projects and process improvements. Experience with workflow systems, such as CRMs, IVRs, Call Recording and Contact Centre Systems is vital in conjunction with excellent facilitation, verbal and written communication skills. You will also have demonstrated operational reporting skills and experience and a minimum of tertiary education. RG146 accreditation would be desirable but is not essential. Our Service Operations Department operates between 8am to 8pm Monday to Friday, therefore you must also be able to work on a rotating roster. Why work at Hostplus 15 superannuation Access to internal financial planning services Excellent EBA conditions, including company-provided annual Christmas leave, extended parental leave and qualification for long service leave at 5 years. If this is the role you have been seeking, apply now to be considered. As an Equal Opportunity Employer, we strongly encourage applications from people of all backgrounds. Please note, we require successful candidates to undertake a national police and bankruptcy check.

location Melbourne VIC 3000, Australia


Manager Service Development

Job Title Manager Service Development About VicRoads At VicRoads we work to make a more thriving and liveable Victoria, providing Victorians with safe and easy connections to the people and places that matter most to them. Employing over 2700 Victorians, we encourage a flexible, inclusive and diverse working environment to represent and reflect the diverse community we serve. Our staff come to work knowing every day they™re helping our community become a better place to live and visit. About the Division The Customer Services business area within Registration and Licensing delivers vehicle registration and driver licensing services to the Victorian community. Customer Services staff are trained and encouraged to provide the best possible service designed around the needs of the customer and to deliver the service in a manner that Makes a Connection, Makes it Easy and Makes a Difference for customers. This exciting new team has been created to support front line delivery channels in face to face, phone and digital capacities across Customer Services. Team members will work across a model of 6 core service functions being Solutions, Quality, Development (training and recruitment), Partnerships, Assurance and Change. Staff within the new structure will be encouraged and empowered to develop high quality and innovative operational support and improvement strategies. These will be used to develop and implement solutions for customer service operations across the state. About the Role Reporting to the Statewide Head of Customer Experience and Service Operations, this role is responsible for Customer Services learning and development design and delivery as well as recruitment coordination and standardisation. This includes the delivery of best practice contemporary training, identifying and building future capabilities, and addressing knowledge, skill, and attitude gaps based on customer and organisational demand as well as quality expectations. This role links strongly with Service Quality and Service Solutions. The role is accountable for leading and managing a team of experienced learning and development professionals and for developing fit for purpose and innovative learning and development strategies and solutions. VicRoads has identified this role as one of the in-scope roles impacted by the Victorian Government™s Ballarat GovHub commitment. The role™s primary location may be transferred to Ballarat by June 2020. Who we are looking for As our ideal candidate you will bring extensive experience in Organisational Development activities, a Certificate IV in TAETraining and Development, experience leading a learning and development team in a retail environment, as well as additional relevant experience ANDOR qualifications in the field. You will possess the understanding and foresight surrounding operational processes to anticipate future changes, formulate strategy, and communicate trends and issues in competency to management. Your guidance and inspiring leadership will drive others to meet targets and effectively problem solve to enhance learning outcomes. What We Offer To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve. For any queries or a confidential conversation, please contact Jess Lloyd on 0436 367 661. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. For further information or to apply for this job please click on the Apply for this job button below.

location Cotham Rd, Kew VIC 3101, Australia