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Phone Operator Jobs In Melbourne




NOW DISPLAYING 20 of 42 Phone Operator JOBS

Sales Consultants - Part time

Sales Consultant - Part Time - 20 Hours a week Achievable targets, warm leads and uncapped commission “ what more could you want? If you want to work in sales, this is the place to do it We have Part time roles available at the moment, 20 hours a week, or more. If you are on the Student Visa - this role will work around your studies We WANT you to succeed and be rewarded for your hard work Our merge with Lumo Energy has meant we are growing so we are looking for our next Sales Guns to join our team. You will enjoy coming to work in a fantastic new office with over 1200 people Owned by the iconic Snowy Hydro “ We are 100 Australian owned and completely based out of Richmond “ a real selling point You will be calling potential customers (inc. warm leads), with the intention of making them Red or Lumo customers What you need to succeed Motivated, outgoing, positive and passionate people Ability to handle objections confidently Second-to-none rapport building skills KPI driven Hunger to earn (uncapped) commission Some of the perks of working for RED ENERGY Uncapped commission “ unlimited earning potential (base + super + commission) Make commission from the very first sale “ no threshold or qualifier - it seriously is the best commission structure in the business Paid training Brand new office with coffee machines, massage chairs, a rooftop garden and much more Annual Myki card at a discounted rate Employee discounts on your gas and electricity as well as gym memberships and health insurance Quarterly sales awards nights, free BBQ™s, Christmas parties, black tie Living Energy Awards night Hours Rotating roster, Monday to Thursday 10am - 7pm, Friday 10am to 6pm + the occasional Saturday. No work on Sundays If youre interested and excited about this opportunity, then apply now

location Melbourne VIC 3000, Australia


Part Time Inbound Sales Consultants

Part Time Inbound Sales Consultants Why would you want to work at Red? Red Energy is not your ordinary call centre. We have merged with Lumo Energy and moved into a brand new office in East Richmond with over 1300 employees. About the role This is a solutions based sales role where you will be receiving calls from potential customers with the intention of signing them up to Red and Lumo Energy. Permanent Part Time Opportunities Guaranteed base salary Fantastic commission structure Excellent office environment with smart casual attire Career development opportunities Ongoing support and training The opportunity to make money and have fun at the same time Why join Inbound Telesales? Inbound environment where sales opportunities are driven by customers calling in Weekly competitions with reward recognition (Inbound Cup Trophy) Fun and vibrant culture where we get to enjoy the best of both worlds (Competitive sales setting but a good harmonious ˜One Team™ environment) New office with a funky roof top garden, massage chairs, chill-out areas. Hours - Rotating roster - Monday “ Friday, 8AM “ 8PM and also Saturdays 9AM “ 5PM (Not every Saturday) If you are interested in this fantastic opportunity, apply now

location Melbourne VIC 3000, Australia


Retention Agent

Freedom Insurance Pty Ltd is an Australian-based specialist risk insurance business that was established in 2009 to market a range of life insurance products direct to consumers through its call centre. Freedom Insurances objective is to provide customers with convenient access to affordable life insurance protection and is part of the Freedom Insurance Group. An exciting opportunity has become available for a driven Retention Sales Agent to join our growing Retention team and contribute to the growing success of a thriving company. This is a key role which will see you effectively addressing customer enquiries and assisting in the retention of their policies by offering them alternative options. Your Responsibilities will include Strong focus on Customer Retention, retaining client relationships using objection handling techniques whilst achieving KPIs. Confidently communicate information on all products Read from scripts and adhere to all Quality Assurance and Compliance business rules The use of all system database functions fluently whilst on customer calls Build rapport and provide exceptional customer service and solutions Understand and address issues raised by customers and offer solutions to suit customer needs in line with the business Have an empathetic nature towards customers combined with the ability to address and defuse customer complaints To be Successful in this role, you will require the following Prior call centre experience is desired in a retention customer service Claims environment Excellent communication skills, great phone manner and strong negotiation skills Excellent Attention to detail and exceptional time management Highly developed problem-solving skills Positive, pro-active and highly motivated approach to work Ability to work autonomously in a fast-paced environment Highly motivated and proven track record of exceeding KPIs High level of computer literacy Permanent Australian Resident with full working rights We are looking for driven and motivated retention agents who have developed effective conflict resolution and negotiation skills who want to join a growing ASX listed company and make a difference in an integral part of the business. Freedom insurance is offering a competitive base package + uncapped commissions and career progression. We offer full training and support to all our employees and have an extremely positive and rewarding culture. If you have any questions or would like to discuss the role in more detail, please contact Angy Iskander on 0405 310 322 or alternatively, apply via the link below.

location NSW 2000, Sydney NSW 2000, Australia


Workforce Scheduler Manager - West Perth

Imagine working in an environment where the culture is built on Open Book Management principles. Imagine a workplace that shares its financial information with every employee. Imagine being celebrated for who you are and rewarded for achieving your goals a work. About the roles We are setting up a brand new call centre and need a Workforce Scheduler Manager to take the lead and drive a successful business. As a Workforce Scheduler Manager your role will be to guide, develop, coach and lead a team of quality assurance people. To be successful in this role you will have the ability to build relationships with team members in your team and across the wider team coach team members to successfully work with challenging targets and goals act with integrity in all interactions ˜walk the talk™ by proactively living and breathing the Stellar culture understand the financials and impacts your decisions can make on the business and customer be supportive, constructive and open to influencing when working with others demonstrate your experience and skills in your chosen role What we can offer you a diverse and supportive team environment “ everyone is welcome here, and our differences make us stronger the potential to receive monthly rewards for achieving targets an environment filled with fun, respect, integrity, innovation and transparency growth and development opportunities an Annual Awards Night where we celebrate achievements and successes Stellar is an equal employment opportunity employer and we value diversity and inclusion in the workplace. We encourage applications from people of all ages and genders, people who identify as Aboriginal and Torres Strait Islander and groups who are culturally and linguistically diverse. You must be an Australian citizen to apply for this role and be prepared to complete a background check. About us We are an award-winning business process outsourcer, with contact centres in Australia, the Philippines and the USA. We partner with some of the world™s most loved brands, as well as government, healthcare and travel industries.

location Curtin Stadium, Bentley WA 6102, Australia


Business Sales Consultant

Who are we? Powershop Australia is the better power company everyone in Australia deserves. We give our customers flexibility to get back in control of their power. We make energy engaging and fun. Weve worked hard to turn the industry on its head and have built a company that people dont just like but actually love. The success of Powershop is dependent on good people doing good and clever stuff, that™s where you fit in. We are looking for an energetic, driven Business Sales Consultant who™ll answer our inbound sales inquiries, provide outstanding customer service and respond to people who are interested in becoming Powershop customers. We aren™t your average sales team. Our standards are high and we expect the extraordinary from our crew “ as do our customers. Were serious about being the best in the business, no bull, no fuss, no confusion. We need you to care and be passionate about our customers, delivering quality work, and most importantly outstanding customer service. What you™ll bring An exceptional track record in selling, whether it be in a call centre, retail or hospitality environment “ we are open Amazing phone manner and exceptional customer service skills Electricity sector knowledge would be awesome but not a necessity And heres why you will want to work here Generous commission plan based on individual and team performance Shiny things¦awesome social environment, great coffee, fantastic offices, and a values based business who is growing This is a stable job within a growing company where change and agility are the norm, your opinion counts and you can make a difference. We care about you and developing your skills. We like a relaxed work environment, are pretty casual, and its OK to bring your personality So if you think you have what it takes, believe you™re the best person for the job and strive to be even better every day, then send us your CV and tell us why in your cover letter If you want more information, you can download the job description on our Meridian Energy careers page httpswww.meridianenergy.co.nzabout-usmeridian-careers

location Melbourne VIC 3000, Australia


Quality Assurance Manager - West Perth

Imagine working in an environment where the culture is built on Open Book Management principles. Imagine a workplace that shares its financial information with every employee. Imagine being celebrated for who you are and rewarded for achieving your goals a work. About the roles We are setting up a brand new call centre and need a Quality Assurance Manager to take the lead and drive a successful business. As a Quality Assurance Manager your role will be to guide, develop, coach and lead a team of quality assurance people. To be successful in this role you will have the ability to build relationships with team members in your team and across the wider team coach team members to successfully work with challenging targets and goals act with integrity in all interactions ˜walk the talk™ by proactively living and breathing the Stellar culture understand the financials and impacts your decisions can make on the business and customer be supportive, constructive and open to influencing when working with others demonstrate your experience and skills in your chosen role What we can offer you a diverse and supportive team environment “ everyone is welcome here, and our differences make us stronger the potential to receive monthly rewards for achieving targets an environment filled with fun, respect, integrity, innovation and transparency growth and development opportunities an Annual Awards Night where we celebrate achievements and successes Stellar is an equal employment opportunity employer and we value diversity and inclusion in the workplace. We encourage applications from people of all ages and genders, people who identify as Aboriginal and Torres Strait Islander and groups who are culturally and linguistically diverse. You must be an Australian citizen to apply for this role and be prepared to complete a background check. About us We are an award-winning business process outsourcer, with contact centres in Australia, the Philippines and the USA. We partner with some of the world™s most loved brands, as well as government, healthcare and travel industries.

location Curtin Stadium, Bentley WA 6102, Australia


Quality Assurance Manager - West Perth

Imagine working in an environment where the culture is built on Open Book Management principles. Imagine a workplace that shares its financial information with every employee. Imagine being celebrated for who you are and rewarded for achieving your goals a work. About the roles We are setting up a brand new call centre and need a Quality Assurance Manager to take the lead and drive a successful business. As a Quality Assurance Manager your role will be to guide, develop, coach and lead a team of quality assurance people. To be successful in this role you will have the ability to build relationships with team members in your team and across the wider team coach team members to successfully work with challenging targets and goals act with integrity in all interactions ˜walk the talk™ by proactively living and breathing the Stellar culture understand the financials and impacts your decisions can make on the business and customer be supportive, constructive and open to influencing when working with others demonstrate your experience and skills in your chosen role What we can offer you a diverse and supportive team environment “ everyone is welcome here, and our differences make us stronger the potential to receive monthly rewards for achieving targets an environment filled with fun, respect, integrity, innovation and transparency growth and development opportunities an Annual Awards Night where we celebrate achievements and successes Stellar is an equal employment opportunity employer and we value diversity and inclusion in the workplace. We encourage applications from people of all ages and genders, people who identify as Aboriginal and Torres Strait Islander and groups who are culturally and linguistically diverse. You must be an Australian citizen to apply for this role and be prepared to complete a background check. About us We are an award-winning business process outsourcer, with contact centres in Australia, the Philippines and the USA. We partner with some of the world™s most loved brands, as well as government, healthcare and travel industries.

location Curtin Stadium, Bentley WA 6102, Australia


Contact Centre Night-shift Supervisor

About the Company There is more to 7 “ Eleven than meets the eye. We are committed to delivering little moments of brightness to the everyday lives of our customers. Having operated for over 40 years in Australia, we are proud of our diverse culture and innovation and take pride in our people and their successes About the Role Reporting directly to the Contact Centre Manager, the successful applicant will be responsible for supervising staff during night shift in 7-Eleven™s 247 Support Centre including managing day to day issues and being an escalation point for customer queries. This role will be on a rotating rolling roster of 4 days on 4 days off. Duties Responsibilities Allocate daily duties and provide supervision to Support Centre staff to ensure they complete assigned duties and meet agreed performance and service targets. Ensure that appropriate management of Support Centre night shift staff occurs including appropriate coaching and development to up-skill Organise shift coverage for any unplanned absences. Respond to calls from customers as a first line of support of resolution in a timely, accurate and professional manner. Act as an escalation point for queries within the Support Centre to ensure that all queries are handled in manner that supports the business. Complete a handover with Contact Centre Manager and Team Leader on status at end of shift. Participate in the development and implementation of documented guidelines for call processes, call management, problem solving and call escalation procedures. Skills Experience Degree level qualification in business or management discipline is desirable. Experience in supervising a multi-channel customer service team in an inbound call environment Knowledge and experience in Contact Centre operations, management, staff relations and customer service principles. Benefits Exciting new Richmond location in February 2019 Health and Fitness Programs (Yoga, Pilates, Bootcamp, Well being seminars) Free Coffee, Slurpees and fresh fruit Strong career development opportunities Being part of a dynamic, innovative and growing business Great training development Please note only shortlisted candidates will be contacted

location Mount Waverley Reserve, Mount Waverley VIC 3149, Australia


Call Centre Operations Manager - West Perth

Imagine working in an environment where the culture is built on Open Book Management principles. Imagine a workplace that shares its financial information with every employee. Imagine being celebrated for who you are and rewarded for achieving your goals a work. About the roles We are setting up a brand new call centre and need a new team of Operations Managers to take the lead and drive a successful business. As an Operational Leader your role will be to guide, develop, coach and lead a team of call centre team leaders and their team members in a structured call centre environment. To be successful in this role you will have the ability to build relationships with team members in your team and across the wider team coach team members to successfully work with challenging targets and goals act with integrity in all interactions ˜walk the talk™ by proactively living and breathing the Stellar culture understand the financials and impacts your decisions can make on the business and customer be supportive, constructive and open to influencing when working with others demonstrate your experience and skills in your chosen role What we can offer you a diverse and supportive team environment “ everyone is welcome here, and our differences make us stronger the potential to receive monthly rewards for achieving targets an environment filled with fun, respect, integrity, innovation and transparency growth and development opportunities an Annual Awards Night where we celebrate achievements and successes Stellar is an equal employment opportunity employer and we value diversity and inclusion in the workplace. We encourage applications from people of all ages and genders, people who identify as Aboriginal and Torres Strait Islander and groups who are culturally and linguistically diverse. You must be an Australian citizen to apply for this role and be prepared to complete a background check. About us We are an award-winning business process outsourcer, with contact centres in Australia, the Philippines and the USA. We partner with some of the world™s most loved brands, as well as government, healthcare and travel industries.

location Curtin Stadium, Bentley WA 6102, Australia


Call Centre Operations Manager - West Perth

Imagine working in an environment where the culture is built on Open Book Management principles. Imagine a workplace that shares its financial information with every employee. Imagine being celebrated for who you are and rewarded for achieving your goals a work. About the roles We are setting up a brand new call centre and need a new team of Operations Managers to take the lead and drive a successful business. As an Operational Leader your role will be to guide, develop, coach and lead a team of call centre team leaders and their team members in a structured call centre environment. To be successful in this role you will have the ability to build relationships with team members in your team and across the wider team coach team members to successfully work with challenging targets and goals act with integrity in all interactions ˜walk the talk™ by proactively living and breathing the Stellar culture understand the financials and impacts your decisions can make on the business and customer be supportive, constructive and open to influencing when working with others demonstrate your experience and skills in your chosen role What we can offer you a diverse and supportive team environment “ everyone is welcome here, and our differences make us stronger the potential to receive monthly rewards for achieving targets an environment filled with fun, respect, integrity, innovation and transparency growth and development opportunities an Annual Awards Night where we celebrate achievements and successes Stellar is an equal employment opportunity employer and we value diversity and inclusion in the workplace. We encourage applications from people of all ages and genders, people who identify as Aboriginal and Torres Strait Islander and groups who are culturally and linguistically diverse. You must be an Australian citizen to apply for this role and be prepared to complete a background check. About us We are an award-winning business process outsourcer, with contact centres in Australia, the Philippines and the USA. We partner with some of the world™s most loved brands, as well as government, healthcare and travel industries.

location Curtin Stadium, Bentley WA 6102, Australia


Quality Assurance - West Perth

Imagine working in an environment where the culture is built on Open Book Management principles. Imagine a workplace that shares its financial information with every employee. Imagine being celebrated for who you are and rewarded for achieving your goals a work. About the roles We are setting up a brand new call centre and need a new team of Quality Assurance people to keep our business moving along. As Quality Assurance people your role will be to ensure all the parts of our business successfully and have a seamless interaction between business stakeholders and customers. To be successful in this role you will have the ability to build relationships with team members in your team and across the wider team act with integrity in all interactions ˜walk the talk™ by proactively living and breathing the Stellar culture understand the impacts your decisions can make on the business and customer be supportive, constructive and open to influencing when working with others demonstrate your experience and skills in your chosen field What we can offer you a diverse and supportive team environment “ everyone is welcome here, and our differences make us stronger the potential to receive monthly rewards for achieving targets an environment filled with fun, respect, integrity, innovation and transparency growth and development opportunities an Annual Awards Night where we celebrate achievements and successes Stellar is an equal employment opportunity employer and we value diversity and inclusion in the workplace. We encourage applications from people of all ages and genders, people who identify as Aboriginal and Torres Strait Islander and groups who are culturally and linguistically diverse. You must be an Australian citizen to apply for this role and be prepared to complete a background check. About us We are an award-winning business process outsourcer, with contact centres in Australia, the Philippines and the USA. We partner with some of the world™s most loved brands, as well as government, healthcare and travel industries.

location Curtin Stadium, Bentley WA 6102, Australia


Travel Call Centre Operator - Bundall

Casual position Morning shift 9“2pm available We are hiring now Travel telesales operators needed Who are we? Wyndham Vacation Clubs Asia Pacific, part of Wyndham Destinations, is the world™s largest Vacation Ownership company. As we continue to grow, we offer a variety of career opportunities across our Gold Coast and Singapore corporate offices, resorts and sales sites. Our success lies with our employees and we take great pride in recruiting the best talent. We are passionate about our employees reaching their full potential, providing world-class career development opportunities. Whats involved? You get paid for calling customers chatting about holidays You will be selling them an amazing holiday package for 2 - 3 nights in 16 destinations, while they are on their holiday we invite them down to a promotion to hear about how they can save money on their future holidays We provide all training with ongoing support to help you achieve and exceed your targets. Morning shift 9 “ 2pm available. Great hourly rate with fantastic incentives paid daily and weekly Paid Orientation and Training Career growth opportunities Free fortnightly neck and shoulder massage Access to our free gym Discounted Resort Stays Apply now Click the link below or email callcentre.recruitmentwyn.com.

location Gold Coast QLD 4217, Australia


Call Centre Team Leader - West Perth

Imagine working in an environment where the culture is built on Open Book Management principles. Imagine a workplace that shares its financial information with every employee. Imagine being celebrated for who you are and rewarded for achieving your goals a work. About the role As a call centre team leader your role will be to guide, develop, coach and lead a team of call centre representatives who are working in a highly structured role balanced with assisting customers with their needs over the telephone. To be successful in this role you will have the ability to build a relationship with team members in your team and across the wider team coach team members to successfully work with challenging targets and goals act with integrity in all interactions ˜walk the talk™ by proactively living and breathing the Stellar culture gain enjoyment from the work you do assisting the Stellar team and customers be supportive, constructive and open to influencing when working with others What we can offer you a diverse and supportive team environment “ everyone is welcome here, and our differences make us stronger the potential to receive monthly rewards for achieving targets an environment filled with fun, respect, integrity, innovation and transparency growth and development opportunities an Annual Awards Night where we celebrate achievements and successes Stellar is an equal employment opportunity employer and we value diversity and inclusion in the workplace. We encourage applications from people of all ages and genders, people who identify as Aboriginal and Torres Strait Islander and groups who are culturally and linguistically diverse. You must be an Australian citizen to apply for this role and be prepared to complete a background check. About us We are an award-winning business process outsourcer, with contact centres in Australia, the Philippines and the USA. We partner with some of the world™s most loved brands, as well as government, healthcare and travel industries.

location Curtin Stadium, Bentley WA 6102, Australia


Call Centre Team Leader - West Perth

Imagine working in an environment where the culture is built on Open Book Management principles. Imagine a workplace that shares its financial information with every employee. Imagine being celebrated for who you are and rewarded for achieving your goals a work. About the role As a call centre team leader your role will be to guide, develop, coach and lead a team of call centre representatives who are working in a highly structured role balanced with assisting customers with their needs over the telephone. To be successful in this role you will have the ability to build a relationship with team members in your team and across the wider team coach team members to successfully work with challenging targets and goals act with integrity in all interactions ˜walk the talk™ by proactively living and breathing the Stellar culture gain enjoyment from the work you do assisting the Stellar team and customers be supportive, constructive and open to influencing when working with others What we can offer you a diverse and supportive team environment “ everyone is welcome here, and our differences make us stronger the potential to receive monthly rewards for achieving targets an environment filled with fun, respect, integrity, innovation and transparency growth and development opportunities an Annual Awards Night where we celebrate achievements and successes Stellar is an equal employment opportunity employer and we value diversity and inclusion in the workplace. We encourage applications from people of all ages and genders, people who identify as Aboriginal and Torres Strait Islander and groups who are culturally and linguistically diverse. You must be an Australian citizen to apply for this role and be prepared to complete a background check. About us We are an award-winning business process outsourcer, with contact centres in Australia, the Philippines and the USA. We partner with some of the world™s most loved brands, as well as government, healthcare and travel industries.

location Curtin Stadium, Bentley WA 6102, Australia


Business Coordinator and Support Officer

Job Title Business Coordinator and Support Officer Job Grade Classification Clerk Grade 34 Employment Type On-going, Full-time Location 320 Pitt St., Sydney CBD (Relocating to Parramatta at the end of 2019) Agency overview The Department of Planning Environment is the lead NSW Government agency in planning for a growing NSW. The Department is going through an exciting period of organisational and operational change. The Department™s vision “ œPlanning for growing NSW inspiring strong communities, protecting our environment “ provides the benchmark for our partnership and leadership approach to engaging and working collaboratively with key State and Local Government, community and industry stakeholders to deliver better outcomes in the areas of planning, local government and the environment. The Department™s two related agencies - the Office of Environment Heritage and the Office of Local Government - support the conservation and protection of the environment and an effective local government sector in NSW. Several other entities associated with the Department include the Environment Protection Authority, statutory trusts responsible for zoos, parks and gardens, independent assessment and planning bodies, and development corporations. About the Role The Business Coordinator and Support Officer provides a broad range of administrative support services to support the Branchs program of work and facilitate the delivery of business operations. Projects include the documentation of processes for the new Business Coordination and Support area, investigating improved reporting. Primary purpose of the role The role is responsible for the registration, allocation, and tracking of all requests managed by the Branch to facilitate the timely distribution of requests and delivery of responses. Essential requirements Relevant qualification such as Certificate 4 level in Business Administration Support (or similar) andor experience in providing business coordination and support services Demonstrated experience using and operating an Electronic Document Records Management System (EDRMS), for example Objective andor TRIM To be successful in the role, ideally you can Register, allocate, track and report on matters, including following up and negotiating with Divisions for the provision of information and advice to enable on time delivery of material and to enable follow up and escalation, as necessary. Monitor mailboxes and workflows for new requests and matters completed, and distribute to the relevant team for action. Provide a range of project and administrative support services to the Branch including diary management and meeting coordination, records management, and routine correspondence and reporting to support project management and service delivery Please read the following documents prior to preparing your application Role description Application Guide Applying for a role in the NSW public Sector Job Notes A Recruitment Pool may be established for future temporary and ongoing roles with similar focus capabilities. The Recruitment Pool may be available to hiring managers from DPE and other NSW Public Sector agencies over a 12-month period. To Apply Complete all the questions in the online application. Two of the questions will require you to provide specific examples from your experience (4000-character limit per question). These questions are shown below. Do not address these in your cover letter Q1. Explain a time when you had a problem using your systems and processes to achieve a certain goal. How did you handle this? What was the outcome? What would you do differently in the future? Q2. Give us an example of a time when you had to satisfy a particular customer or client need. How did you establish what the customer™s needs were? What steps did you take to meet these needs and how well do you think you satisfied the customer™s expectations? The information provided in your application needs to show how you meet the focus capabilities and other essential requirements of the role. (Refer to the role description for details about the capabilities and the associated behavioural indicators. The role description also lists the essential role requirements.) Our commitment to diversity The Department of Planning and Environment values diversity and inclusion in the workplace. We welcome and encourage applications from people of all ages and genders, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups and those with a disability. Applications Close Thursday, 26th of July 1159pm Should you require further information about the role please contact Mahmoud El-Hussein (02) 9373 2810 . If you have any enquiries regarding the recruitment process please contact Carlo de los Santos on (02) 9585 6460

location NSW 2000, Sydney NSW 2000, Australia


Senior Customer Service Manager

SENIOR CUSTOMER SERVICE MANAGER Located in North Ryde, parking available onsite Full time permanent role Service and results driven culture About the company Situated at North Ryde, Macquarie Park Cemetery and Crematorium is a respected industry leader. They have a strong reputation of quality service and commitment to the diverse community they serve. The employees play an integral role in their future and take pride in providing exceptional service both internally and to their external customers. The ROLE A new and exciting opportunity exists for a customer service and results driven manager to lead a high performing customer service team. Reporting directly to the Chief Financial Officer, this person will be managing an administration and sales team. Ideally, we are looking for a strong people manager, with experience leading both sales and service teams. A professional background working for a not for profit organization is advantageous, but not critical. The successful candidate will be passionate about delivering results and have the ability to motivate and engage a highly capable team. Stakeholder management and collaboration with various functions is an essential part of the role, therefore strong interpersonal and communication skills are a crucial requirement of the position. You will also have the opportunity to represent the company at various events and functions. Key Responsibilities Manage and lead the sales and administration teams Motivate team members to achieve results, improve productivity and look for opportunities for growth Ensure that all enquiries and complaints are managed within a set deadline Proactively address performance issues and provide support and training opportunities for improvement Ability to manage challenging situations with tact and diplomacy Analysis of monthly service reports and KPI™s to ensure team targets are met Provide an analysis of working procedures and seek to improve systems and service Create opportunities and strategies to increase market awareness The Person Skills and Experience You will be a natural leader, with a lead by example approach Six years experience in a similar role Proven leadership and people management skills Excellent communication and interpersonal skills and the ability to communicate effectively with people at all levels Experience reporting and managing a budget Analytical and strategic approach to measuring performance Always maintain a professional dress code, confident and ha friendly demeanor Advanced skills in Microsoft Office Must hold a NSW driver™s license The Benefits You will be provided with a stylish corporate uniform, parking onsite, brand new office facilities including an onsite café, an Employee Assistance Program and learning and development opportunities. As well as receiving these added benefits you will be working amongst highly professional people who enjoy working and contributing to a positive, high performing team and share the common goal of caring for the community, treating every person with a high standard or respect and dignity. HOW TO APPLY If this sounds like your dream job and the next step in your career, please apply for the role by clicking on the APPLY NOW button. Applications will be reviewed as they are received, there will be no closing date for this position. Beaumont People have been retained to recruit this position, if you have any questions please direct them to RHONDA NEWMAN.

location Sydney NSW 2113, Australia


Customer Service Manager

Full time position - Dandenong South, VIC Drive change and be the ˜voice of the customer™ A Business that promotes within Who we are When you start to think of waste as a resource, it opens up a world of possibilities. Cleanaway is the largest waste management company in Australia providing sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies to provide sustainable waste management solutions. The position As the Customer Service Manager you will be accountable for driving an improved customer experience for the Liquid Waste Services Business Unit. With national responsibility, you will be based at our Dandenong South office, with travel across sites expected from time to time. As an essential member of the Business Unit (BU) Leadership Team, you will actively work to drive improvements in service delivery and customer satisfaction. You will also be responsible for Driving measurable improvement in service performance through key KPI™s Working in partnership with key national customers and the BU to deliver continuous improvement initiatives to enhance the customer experience Implementing defined customer experience initiatives Leading the optimisation of the Customer Contact Centres through people, metrics, processes and technology through proactive utilisation of assets employed and Identifying, through data, trend and root cause analysis, process improvements for specific customer experience initiatives. Skills and experience Demonstrated experience in leading and building high performing teams (20+ team members) located across the country Strong influencing, facilitation and negotiation skills in a matrix management structure Proven track record in leadership management positions Excellent written and verbal communication skills which you can adapt to meet the varying needs and learning styles of stakeholders Benefits Competitive salary package High performing business - ASX 100 listed Great team environment Committed to developing our people How to apply Cleanaway encourages and values diversity and inclusion. Aboriginal and Torres Strait Islander people are encouraged to apply. If this sounds like the opportunity you™ve been waiting for, please forward your resume and cover letter by clicking Apply www.cleanaway.com.au

location Dunearn Rd, Dandenong North VIC 3175, Australia


Lead Generation/Business Development Representative (OTE $80,000.00)

Nexgen is offering a full-time position, with Base, plus Super, incentives and Full Training provided. Ideally, were looking for someone with Outbound call centre experience. The role will begin within the call centre team, but we believe in future development and opportunities of inside sales and BDM development. The ideal person will come with Ambition and the drive to grow ABOUT US Nexgen is an established growing Australian Telecommunications company, who focus on developing tailored solutions for business owners to help reduce cost through communication solutions and ongoing customer support. Having established a solid customer base, demonstrating exceptional customer satisfaction and proactive referrals, Nexgen is seeking for a Lead GeneratorInside Sales person to help achieve growth in our Brisbane office, with a good package on offer and the opportunity to grow within the company. ABOUT YOU Previous experience in Appointment Setting, Telesales, Outbound Call Centre, Lead Generation or similar. A positive, can do attitude. A passion for sales. CRM and a high level of computer competence is a MUST. Outgoing personality. Reliable THE OPPORTUNITY This is a great opportunity to be part of a focused and fun team, for which you will be trained and supported from day one. A fantastic package is on offer for the right person. The role includes the following Calling outbound, and referral leads. Qualifying leads. Management of territories BookingSetting Appointments. Updating CRM. Pipeline and diary management. Provide exceptional customer service We may be looking for experience. However, the most important attributes we seek is enthusiasm, dedication, customer centric focus and a desire for development and success. Want to join an innovative, and successful driven team? Please apply today.

location Brisbane QLD 4064, Australia


Services Supervisor

Salary Neg from 69,921 - 73,424 PA + Super In this position your primary responsibility is to manage the services and administrative requirements for the Centre and other facilities. Specifically these are overseeing the Customer Service, Merchandise, Playclub (Creche) and Sports Hall work areas in accordance with operational policy. You will also for responsible for managing the booking systems for Willoughby Leisure Centre and other Willoughby Leisure facilities as well as assisting the Willoughby Leisure Team Leader with the day to day management of these sites. The role requires Previous experience in a similar position. Demonstrated ability in managing the day to day operations of multiple work areas and facilities. Highly developed communication and interpersonal skills. Outstanding skills in customer service provision. Demonstrated experience in accurate management of bookings. Knowledge of recreation centre operations and programs. Financial reporting experience. Ability to lead and manage staff. Computer literacy, familiarity with software packages and point of sale systems. Interested? Visit our website at www.ezicareers.com.auwilloughby Applications close 1 August 2018 Applications must address all of the selection criteria outlined in the Position Description available on our website www.ezicareers.com.auwilloughby Applications can be submitted online via our website.

location Willoughby East NSW 2068, Australia


Inbound Customer Sales Consultant

EnergyAustralia is one of Australias largest energy companies providing smart, innovative energy solutions for our customers. Were in an exciting transformation and are committed to becoming a world-class organisation with the customer at the heart of everything we do. Our Inbound Customer Sales Consultants are based in our Sales Contact Centre located in Flinders Street, and are our first point of contact for customer enquiries, with a focus on the acquisition and retention of EnergyAustralia customers. About the role Respond to inbound customer sales calls. Match customer needs with EnergyAustralia product offerings, ensuring your sales expertise successfully on-boards new customers. Acquire new customers through delivery of quality customer service. Proactively promote EnergyAustralias products and services through upselling and cross selling. Maintain customer information in EnergyAustralias customer facing systems. Ensure all calls are handled in accordance with the quality standards and industry regulation. Rotating roster where you must be flexible to work Monday to Friday between 8am “ 9pm Start Date Monday 27 August 2018 What we offer Discounted Gas Electricity through our Employee Energy Plan. Opportunity to progress your career as your experience grows. CBD office location friendly fun contact centre environment. You will receive rosters 3 weeks in advance. Salary 58,786.00 inc 9.5 super PLUS commission. What we™re looking for Proven sales experience. Excellent customer service problem solving skills. Fantastic verbal written communication. Ability to build rapport and uncover unstated customer needs. Ability to pick up on customer triggers and build trust. Someone who will show a genuine interest in our customers. Passionate about working in a sales focused and target driven environment. Strong computer skills. If you share our passion for making customers a priority, doing the right thing, leading change and want to be part of an organisation focused on making a positive impact, click the Apply button to submit your application. Please visit our careers page on our company website for a copy of the full Position Description.

location Melbourne VIC 3000, Australia