New Telesales Representatives. Call Centre Sales at its Best This one goes out to all you superstar communicators with Big Personalities wanting to secure your first professional telesales role or you existing sales superstars now looking at your next Big challenge. No experience needed Immediate Start On the job training NO WEEKENDS NO NIGHTS, Mon to Fri 9am to 4.30pm with flexibility Telesales call centre career with BIG REWARDS Worklife Balance. Weekly Social Events in house bar, breakfast weekly Energetic Call CentreCBD location - 3 Minute walk from Flag-Staff Train Station CBD Join a great call centre telesales team and take your career to the next level The company CWA is a leading community media sales company that has a track record that stretches over 19 successful years. As the official publishers for many Australia Not For Profit organisations such as emergency services, police and child safety organisations, we help support the community development through attracting business sponsors all over Australia. The Role We are actively seeking to appoint energetic Media Sales Consultants based in our NEW King Street call centre. A team of over 135 call centre sales people calling local businesses having fun and earning great money. Start a new, exciting and lucrative career today Help the community through sales of advertising and sponsorship for major Not For Profits, B2B. Actively engage with customers to create a better Australia. Experienced SALES GUNS thrive in our exciting environment. We provide the newest and best leads in the industry. CWA is not just about the work and money. It is FUN to be here Music is pumping. Televisions are located around the office offering both motivation and sporting events to keep you current and motivated. Weekly lunches are provided and we have Friday night drinks at our in-house pub and breakfast weekly Thursday mornings. No experience is necessary. We create GUNS and an energetic team environment so everybody wins Industry leading professional sales training provided to generate sustainable success and . You call a national market. There is no shortage of business and no limit on earning Commissions are uncapped Skills and Experience We encourage mature minded workers from all walks of life- -return to work mums, tradies, factory workers, graduates, long term unemployed, needing a break, professionals or retirees looking for a change. We welcome You. The following traits lead to success Confidence and positive attitude Dynamic personality Maturity minded and Persistence High Energy Motivated by success and earning great Money Gift of the Gab. Culture and Benefits 75 of our team have been with us for 2+ years Expected average earnings are from 900-1200week Our top sales Gun over 2000Week. Over 80 of workers earn 800+ in their first 4 weeks. On offer, a massive 30 commission on each sale paid in advance every Saturday Start work today and get paid on Saturday. Start a new career today Earn cash NOW Worklife balance is a core value at Countrywide Austral. Family and fun are first. We provide frequent social events like our Night At the Races or Christmas in July, Rising Star recognition for newcomers and regular Competitions like our trips to Vegas and Bali Relax on Friday afternoon at our in-house pub and have a drink with friends and enjoy Thursday morning tea with the team every week. . We insist on a relaxed and fun environment that encourages and supports success. Get home everyday to spend time with your family. NO WEEKENDS NO NIGHTS You receive unlimited earning potential and stability. We call a huge market. Join our workforce of 135 strong working Monday to Friday 9am to 4.30pm. We are passionate about making this outstanding commission only sales position fun and rewarding. Huge rewards Please contact Our Talent Recruitment team for a confidential discussion on 0399370214 - 0428 818 818. Or Simply Apply Now. To find out more about our company and products, please visit us at You can see some of our quality products here httpsissuu.comcountrywideaustral Street Smart Handbooks httpwww.smarthandbooks.com.au Our Careers Site httpwww.countrywideaustral.careers
Melbourne VIC 3000, Australia
Make it Cheaper is a price comparison business, specialised in energy and diversifying into other (business) critical services. We are looking for the most competitive, motivated, money-hungry sales professionals to join our B2B sales team. Work hard, play hard is a bit of a clichÃ©, but it definitely applies to us. Oh and did we mention, Our employees love it here too? Consistently giving us an 81 Employee Engagement Score (ENPS)... Meaning we have the happiest workforce in Sydney And Heres Why... Earn 80-90k in your first year Monthly UNCAPPED bonus average 3k per month Additional 1k nest egg after first 6 months in the role Regular increases on your base salary based on performance Central Sydney Location (Sydney harbour bridge views) Monday to Friday 9am to 5.30pm Yes, that means NO evenings, NO weekends Weekly awards and monthly high performer parties Discounted membership for on-site gym Opportunity to work in our UK office Full induction training and coaching Access to an Employee Assistance Program Best incentives in the industry, Ski Trips Beach holidays Boat parties monthly high performer parties and free coffees every day to name just a few Do you have what it takes? Are you Assertive, resilient and money hungry? Target driven Passionate and hard working? Enthusiastic, confident and target driven? To be successful you need to be motivated by hitting targets, comfortable on the phone. Some sales experience would be great but as long as you tick the above boxes we can definitely teach you the rest Apply Below
NSW 2000, Sydney NSW 2000, Australia
Located in Canning Vale Newly created position About Us Plasdene Glass-Pak is an Australian-owned, robust family business, and a major importer and wholesale distributor of glass and plastic packaging materials (bottles, jars, containers and closures) for supply to the food, beverage, pharmaceutical, health care, wine, oil, spirit, industrial, agricultural, pet care, personal care and cosmetic sectors. We have seven Packaging Plaza Showrooms and Distribution Centres across Australia in every capital city, an unparalleled local and imported product range mix, and customers as far reaching as NZ, Asia, UK, Europe, US and Canada. In addition to our extensive in-stock range, we also offer global sourcing and custom packaging including new mould development solutions worthy of top shelf exposure. At Plasdene Glass-Pak, we have passion and commitment to succeed, and to see our customers excel. As your ˜Partner in Packaging™ we™re large enough to count, but small enough to care. About The Role Our Customer Service Team is highly valued and is critical for the continuing growth of our business. Located in Canning Vale, reporting to the State Operations Manager, you will be instrumental in providing strong leadership to your team of 7. Your mission is to build collaborative partnerships with Account Managers, the Warehouse Team, and Corporate, to ensure clear and effective communication with all stakeholders as we strive to deliver quality results, profitable growth and excellent customer service and satisfaction. You will contribute to our ongoing growth strategy through the proactive management of customer accounts, the identification of new business opportunities, and ensuring customer retention by maintaining our strong track record in supply and service level performance. Key Accountabilities Monitor customer sales order progress and ensure that the team and customers are kept fully informed regarding any supply issues Ensure customer retention by maintaining a strong track record in supply and service level performance Monitor customer satisfaction and that any customer complaints, debtor or other issues are resolved in an appropriate and timely manner Identification of sales opportunities and engage in collective problem solving to ensure profitable outcomes In conjunction with account managers coordinate a program to take a proactive recovery of lost accounts Build and maintain customer relationships to contribute to the development and achievement of portfolio growth and customer retention strategies Regularly analyse sales reports and implement remedial action to ensure profitability Manage the overall forward order rules and expectations Ensure the smooth flow of the order picking queue End-to-end management of the quality investigation process Cost effective management of returnable packaging Enforcement of processes relating to customer service and warehouse operations Active participation to ensure the team completes workload and achieves required targets Prompt and efficient processing of customer orders and timely follow up to meet specified delivery dates Assist customers in the showroom and engage in face-to-face selling and maintain showroom displays Field new enquiries and provide support to an external sales team Work closely with the purchasing, accounts and corporate teams Price and quote on customer requirements within agreed parameters Maintain customer accounts within credit limits Investigate price discrepancies and take appropriate remedial action About You The successful candidate will have a demonstrated track record in leading and mentoring an engaged team in a busy customer service environment, together with A proven track record in a similar customer service and sales role Excellent planning and organisational skills, and ability to prioritise a number of competing tasks Proven ability to understand customer requirements and identify and maximise sales opportunities Conflict resolution, problem solving and organisational skills Proven ability to improve workflows and internal processes, enhancing the level of customer service excellence Strong telephone and computer skills Experience with SAP, although not essential, would be advantageous Ability to manage customer enquiries both over the phone and face-to-face Flexibility to multi-task and work unsupervised and as part of a team Maturity and a sense of urgency High attention to detail and accuracy Excellent interpersonal and communication skills, both written and verbal Self-motivation and high levels of energy and enthusiasm If you are seeking a fantastic opportunity to join an industry leader, believe in the importance of delivering exceptional customer service and are able to motivate and inspire a great team, then we would love to hear from you Interested? Send us your CV and cover letter by simply clicking the Apply button. Only shortlisted candidates will be contacted. Recruitment Agency Statement Recruitment for this position will be managed in-house and we respectfully request that recruitment agencies refrain from submitting applications for this role.
Canning Vale WA 6155, Australia
About us? Cardtronics is an established company that has been delivering superior ATM services to retail outlets, convenience and hospitality and financial institutions for more than 15 years. With more than one in three ATMs in Australia and New Zealand, Cardtronics operates the largest ATM network in both Australia and New Zealand and securely processes millions of transactions each month. Cardtronics is a global ATM company with a network of 11,000 ATMs operating across Australia and operates more than 237,000 ATMs worldwide making us the largest ATM deployer in the world. The opportunity? Joining the Cardtronics Australasia Office, we are seeking to appoint a Service Delivery Executive to join our dynamic team based in Heatherton, VIC. You will be responsible for a regional portfolio of clients with an overall objective for maintaining service level availability and driving enhanced performance to clients within the portfolio. Reporting to the Service Delivery Manager, you will maintain strong relationships and build partnerships with internal and external stakeholders. Tasks Responsibilities Effectively manage your regional portfolio on a day-to-day basis, supporting clients to achieve better outcomes Build positive working relationships with clients in your regional portfolio. Know and understand their needs and manage expectations as required Work to transform internal and external feedback into solutions that can be implemented to improve overall service delivery time frames Work collaboratively with the interstate teams to ensure effective communication with the client Develop proactive service improvement plans for key clients within the portfolio Why should you join the team? Opportunities in career development An exciting and motivated team environment Foundation training and continuous support Are you the ideal candidate? Qualifications Experience Diploma andor Bachelors degree in BusinessCommerce is preferred but not essential Skills Abilities A high focus on delivering positive client experience Skills at problem solving, decision making and negotiating High level attention to detail and accuracy Flexible with ability to adapt High level proficiency in Microsoft Office Suite “ PowerPoint, Word, Excel and MS Project management software Strong multi-tasking and organisational skills Effective communication skills including verbal, written and presentation skills Optimistic and able to identify opportunities even within difficult situations If this sounds like you, click apply now Please note only shortlisted applicants will be contacted. Police and Reference Checks will be conducted during recruitment. NO AGENCIES PLEASE
Heatherton Rd, Melbourne VIC, Australia
As the Technical Claims Team Leader you will lead, coach and develop a highly skilled team of Technical Claims Consultants. Your dynamic leadership skills will have you overseeing and improving performance, engagement and productivity. You will work with your Consultants to develop effective investigative and claims resolution strategies to maintain the integrity of the underwriting model and avoid potentially fraudulent personal lines claims. Your primary responsibilities will be to Deliver results and manage incoming work through effective leadership Maintain regular reporting and monitoring of team including monthly KPI™s Ensure your team complies with all requirements relating to risk management activity and constantly ensure that risk management is at the forefront of your teams culture and processes taking action where this is not the case. Provide technical guidance and act as an escalation point for claims involving general exclusions, conditions of cover, potential fraud claims and complaints Knowledge and Experience Strong Stakeholder engagement, team and management skills Previous experience in leading people and driving a collaborative, high performance culture Relevant experience in customer resolution and complaints management Excellent relationship development skills applied within a customer service and team leadership role Strong ability to coach, motivate and influence team members in a fast paced environment with the ability to deliver difficult feedback constructively Demonstrated knowledge of counter fraud techniques, Code of Practice, non-disclosure and ˜upmost good faith™ will be highly regarded. Who are Auto General Auto General is the Australian arm of a private global group with 8,000 employees across 31 offices and over 8.9 million customers worldwide In Australia, Auto General launched in 2000 and has grown to provide industry-leading motor, home and travel insurance products both directly through Budget Direct and via industry leading partnerships. With an Australian team of 1400+ we are now looking for talented individuals who can help drive our ambitious growth plans. Our Benefits Genuine work-life balance philosophy Opportunity to purchase up to an additional 2 weeks leave per year Discounts on Car, Home, Travel and Life insurance Income protection insurance provided by the company Access to our Employee Assistance Program Discounts on gym memberships, accommodation, dental care and more. If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application. Auto General welcome and value diversity in the workplace
North Lakes QLD 4509, Australia
This is an exciting opportunity to take a step into an officesales environment for over the phone sales and to establish yourself within the business, with great opportunity for career progression. Successful candidates will be reporting to the Sales Manager, and will be offered a supportive training programme (paid) with an attractive salary and commission structure. Skills and experience Call Centre experiencesales environment Strong Computer skill SAP Highly articulate and fluent communication skills Natural rapport building skills A strong work ethic and a commitment to aiming high A consultative sales approach. Energetic candidates and team players are highly regarded. Culture and Benefits These positions will give you the opportunity to consolidate your work experience and give you exposure to a sales contact centre for a leading company with the backing of a leading Sales Manager. Attractive remuneration packages with the chance of on going training to aid your development and a commission structure. If you fit the description for this role then apply online, please click on the appropriate link. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Melbourne VIC 3000, Australia
Youre confident. Driven. Ambitious. Youve got a clear vision for the future. You dont settle for second best. We have a lot in common. At Mazda, its Stylish, Spirited, Insightful thinking that has resulted in the creation of some amazing driving technology that inspires our employees and customers around Australia. This is your chance to enter a progressive workplace where you will be encouraged to build your career in a company which has a long history of internal promotion. We offer incredible benefits including access to great cars for you and your family, flexible working, opportunities to purchase lifestyle leave, health and fitness programs and a genuine commitment to your development. We are currently seeking a Customer Service People Leader to provide knowledge in the customer service space, and soultions which enable innovative and future oriented problem solving. You will have a proactive approach to driving innovation and creative solutions through identifying and implementing best practice tools and processes. If you have- 3 years of demonstrated ability to coach and support team members to meet KPI™s and deliver successful outcomes for customer enquiries 3 years of demonstrated experience in the area of people leadership 5 years of demonstrated experience in the area of customer service Currently studying or completed a degree qualification in business related discipline Interested? Please e-mail your resume and cover letter (outlining your experience against the selection criteria) to careersmazda.com.au
Waverley Park Dr, Mulgrave VIC 3170, Australia
Crucial leadership role supporting and driving operational results Melbourne CBD location, attractive base salary plus 15 superannuation 9 month maternity cover, asap start About us At Hostplus, we passionately provide our one million members with the best possible service constantly looking for new ways to deliver better value while helping them get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity. The role Reporting to the Service Operations Manager, we currently have an opportunity for a highly experienced Senior Team Manager who is passionate and energetic about providing exceptional operational support to our Service Centre team. You understand business operations and can bring together cross-functional workflows to consistently achieve customer, productivity and strategic objectives. Your genuine passion for assisting members in achieving their retirement goals is essential, as is your organisational agility in leading teams through growth and change. In this role your key duties will include, but not be limited to Developing a high-performance team culture by leading and supporting a group of Senior Inbound Service Consultants. Providing superior levels of coaching, mentoring and motivation to our people, to achieve successful outcomes for our members. Ensuring clear compliance and quality frameworks are in place and adhered to at the highest standard, whilst seeking to continuously look for new ways to deliver outstanding customer service. Working closely with the Service Operations Manager to provide operational oversight to the Inbound Service Centre. Driving success both internally as a department and externally with members and employers and being committed to communicating and promoting the Hostplus values across the Service Centre. Developing workforce planning strategies and initiatives, including a learning and development structure that creates and maintains a highly effective and successful team. Managing and coordinating the reward and recognition strategies across the service operations department with a focus on achieving business requirements and engaging staff. To be successful, you will have proven experience as a Senior Team Manager with operational knowledge and skills in reporting and overall process efficiencies. You will have demonstrated ability to uplift performance with a genuine passion to support and guide your team. Ideally, you will hold relevant experience from financial services sector where you have managed and executed quality initiatives, operational projects and process improvements. Experience with workflow systems, such as CRMs, IVRs, Call Recording and Contact Centre Systems is vital in conjunction with excellent facilitation, verbal and written communication skills. You will also have demonstrated operational reporting skills and experience and a minimum of tertiary education. RG146 accreditation would be desirable but is not essential. Our Service Operations Department operates between 8am to 8pm Monday to Friday, therefore you must also be able to work on a rotating roster. Why work at Hostplus 15 superannuation Access to internal financial planning services Excellent EBA conditions, including company-provided annual Christmas leave, extended parental leave and qualification for long service leave at 5 years. If this is the role you have been seeking, apply now to be considered. As an Equal Opportunity Employer, we strongly encourage applications from people of all backgrounds. Please note, we require successful candidates to undertake a national police and bankruptcy check.
Melbourne VIC 3000, Australia
Job Title Manager Service Development About VicRoads At VicRoads we work to make a more thriving and liveable Victoria, providing Victorians with safe and easy connections to the people and places that matter most to them. Employing over 2700 Victorians, we encourage a flexible, inclusive and diverse working environment to represent and reflect the diverse community we serve. Our staff come to work knowing every day they™re helping our community become a better place to live and visit. About the Division The Customer Services business area within Registration and Licensing delivers vehicle registration and driver licensing services to the Victorian community. Customer Services staff are trained and encouraged to provide the best possible service designed around the needs of the customer and to deliver the service in a manner that Makes a Connection, Makes it Easy and Makes a Difference for customers. This exciting new team has been created to support front line delivery channels in face to face, phone and digital capacities across Customer Services. Team members will work across a model of 6 core service functions being Solutions, Quality, Development (training and recruitment), Partnerships, Assurance and Change. Staff within the new structure will be encouraged and empowered to develop high quality and innovative operational support and improvement strategies. These will be used to develop and implement solutions for customer service operations across the state. About the Role Reporting to the Statewide Head of Customer Experience and Service Operations, this role is responsible for Customer Services learning and development design and delivery as well as recruitment coordination and standardisation. This includes the delivery of best practice contemporary training, identifying and building future capabilities, and addressing knowledge, skill, and attitude gaps based on customer and organisational demand as well as quality expectations. This role links strongly with Service Quality and Service Solutions. The role is accountable for leading and managing a team of experienced learning and development professionals and for developing fit for purpose and innovative learning and development strategies and solutions. VicRoads has identified this role as one of the in-scope roles impacted by the Victorian Government™s Ballarat GovHub commitment. The role™s primary location may be transferred to Ballarat by June 2020. Who we are looking for As our ideal candidate you will bring extensive experience in Organisational Development activities, a Certificate IV in TAETraining and Development, experience leading a learning and development team in a retail environment, as well as additional relevant experience ANDOR qualifications in the field. You will possess the understanding and foresight surrounding operational processes to anticipate future changes, formulate strategy, and communicate trends and issues in competency to management. Your guidance and inspiring leadership will drive others to meet targets and effectively problem solve to enhance learning outcomes. What We Offer To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve. For any queries or a confidential conversation, please contact Jess Lloyd on 0436 367 661. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. For further information or to apply for this job please click on the Apply for this job button below.
Cotham Rd, Kew VIC 3101, Australia
Job Title Team Leader Service Quality About VicRoads At VicRoads we work to make a more thriving and liveable Victoria, providing Victorians with safe and easy connections to the people and places that matter most to them. Employing over 2700 Victorians, we encourage a flexible, inclusive and diverse working environment to represent and reflect the diverse community we serve. Our staff come to work knowing every day they™re helping our community become a better place to live and visit. About the Division The Customer Services business area within Registration and Licensing delivers vehicle registration and driver licensing services to the Victorian community. Customer Services staff are trained and encouraged to provide the best possible service designed around the needs of the customer and to deliver the service in a manner that Makes a Connection, Makes it Easy and Makes a Difference for customers. This exciting new team has been created to support front line delivery channels in face to face, phone and digital capacities across Customer Services. Team members will work across a model of 6 core service functions being Solutions, Quality, Development (training and recruitment), Partnerships, Assurance and Change.. Staff within the new structure will be encouraged and empowered to develop high quality and innovative operational support and improvement strategies. These will be used to develop and implement solutions for customer service operations across the state. About the Role Reporting to the Statewide Head of Customer Experience and Service Operations, this Team Leader role falls under the function of Quality. Responsible for Customer Services Service Quality Framework and establishment of a Quality Loop to inform a cycle of continuous improvement (whether through skill gap needidentification, staff developmentcoaching, process amendments or customer information). This role will also link back strongly with Service Development, Service Change and Service Solutions and will manage a small team of specialists to continually build innovation in the Quality spaceVicRoads has identified this role as one of the in-scope roles impacted by the Victorian Government™s Ballarat GovHub commitment. The role™s primary location may be transferred to Ballarat by June 2020. Who we are looking for As our ideal candidate you will bring extensive experience across customer experience and service quality and ISO9001 quality certification. Assuming the responsibility for quality management across the business area, you will be proud and driven to achieve best practice. Decisiveness and confidence will inform your actions when addressing opportunities throughout the business area. Your attention to detail, critically minded and innovative nature and eagerness to break new ground and achieve outstanding new Quality outcomes will fuel your daily decisions and set the standard for your team to follow. What We Offer To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve. For any queries or a confidential conversation, please contact Jess Lloyd on 0436 367 661. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. For further information or to apply for this job please click on the Apply for this job button below.
Cotham Rd, Kew VIC 3101, Australia
Job Title eLearning Developer About VicRoads At VicRoads we work to make a more thriving and liveable Victoria, providing Victorians with safe and easy connections to the people and places that matter most to them. Employing over 2700 Victorians, we encourage a flexible, inclusive and diverse working environment to represent and reflect the diverse community we serve. Our staff come to work knowing every day they™re helping our community become a better place to live and visit. About the Division The Customer Services business area within Registration and Licensing delivers vehicle registration and driver licensing services to the Victorian community. Customer Services staff are trained and encouraged to provide the best possible service designed around the needs of the customer and to deliver the service in a manner that Makes a Connection, Makes it Easy and Makes a Difference for customers. This exciting new team has been created to support front line delivery channels in face to face, phone and digital capacities across Customer Services. Team members will work across a model of 6 core service functions being Solutions, Quality, Development (training and recruitment), Partnerships, Assurance and Change.. Staff within the new structure will be encouraged and empowered to develop high quality and innovative operational support and improvement strategies. These will be used to develop and implement solutions for customer service operations across the state. About the Role Reporting to the Manager Service Development and working within the collaborative Development team, the role will be responsible for designing, writing, converting, and maintaining best practice eLearning training modules for Customer Services. The goal of these activities will be to address knowledge, skill, and attitude gaps based on customer demand and quality expectations. This role links strongly with Service Quality, Service Change and Service Solutions. The role is dedicated to supporting the technical, soft skill and development training of Customer Services staff and for developing and delivering fit for purpose eLearning solutions. VicRoads has identified this role as one of the in-scope roles impacted by the Victorian Governments Ballarat GovHub commitment. The roles primary location may be transferred to Ballarat by June 2020. Who we are looking for As our ideal candidate, you will possess a depth of experience in developing training, knowledge management and eLearning in retail environments. You will have a dedication to promoting best practice, and a strong desire to design, implement, maintain and analyse excellent training and learning programs. To achieve the best possible learning and knowledge outcomes for staff, you will exercise your professional judgement and critical analysis in order to identify areas of improvement. Your excellent communication and interpersonal skills will allow you to easily interact with internal and external stakeholders. What We Offer To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve. For any queries or a confidential conversation, please contact Jess Lloyd on 0436 367 661 VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. For further information or to apply for this job please click on the Apply for this job button below.
Cotham Rd, Kew VIC 3101, Australia
Home Loan Prequalification Consultant “ eChoice You keep customers at the heart of everything you do We are delivering the right solutions to customers Together we are creating great experiences Do work that matters As a Home Loan Prequalification Consultant, your role exists to build and maintain great relationships with our customers. As the first point of contact, you will have a can-do attitude and great communication skills which will help you identify a customer™s financial needs. You™ll be constantly learning to become an expert with our products, and will be driven to find new ways to deliver great experiences for our customers. As part of your day to day role you™ll have robust discussions with customers about their financial goals and aspirations. You™ll also deliver daily and weekly reporting, allowing you to flex the numbers side of your brain. See yourself in our team With strong attention to detail, you™ll have no problem managing multiple IT systems, booking appointments, following up on leads, adhering to company policies and external guidelines. Your natural energy means you will love the pace of a contact centre environment and enjoy the challenge of a results focussed environment. As a self-starter, you™ll be comfortable working independently but will also love the opportunity to collaborate with your talented and diverse team over training sessions and meetings. We™ll offer you not only day to day mentorship but also best in industry training. We™re interested in hearing from people who Put customers at the heart of everything you do and provide them with responsible solutions Act with integrity and ask the right questions to find a good solution Are results orientated and enjoy speaking with new people everyday Proven experience with business development and customer relationship management A little about us eChoice is a multi-award winning brand that is committed to providing expert advice for home finance borrowers, whilst providing our customers with the personalised help they need.
NSW 2000, Sydney NSW 2000, Australia
About the business and the role Jetpets Animal Transport are Australias leading pet travel experts and worldwide service provider for transporting pets around the corner or around the world. The company was founded in 1991 by Sandy Matheson and has been rapidly growing ever since. The welfare of our travelling pets and our people are our priorities. We are currently looking to recruit a number of Casual Pet Travel Sales Consultants to assist our domestic team during our peak summer season (September 2018 to February 2019). This unique and exciting opportunity will suit enthusiastic customer service professionals with a drive and commitment to achieve targets. Job tasks and responsibilities The successful candidates will be responsible for the end to end coordination and management of pet travel within Australia, including Managing a high volume of inbound calls and conducting any necessary follow up calls Delivery of exceptional customer service and converting customer enquiries into bookings Liaising with various internal stakeholders and external partners for the safe and timely arrival of the pet Skills and experience Previous customer service andor sales experience with the ability to meet and exceed salesKPIstargets A professional customer service-orientated telephone manner and approach to work Knowledge andor experience in the travel and tourism andor freight forwarding industries is highly regarded but not essential Excellent attention to detail and organisational skills with an ability to multi task in a fast-paced environment Ability to work effectively within a team environment and autonomously Excellent written and verbal communication skills A can-do attitude with the ability to adapt to changing business requirements and Intermediate Microsoft Office skills. Whats in it for you? Fantastic staff benefits including Reward Recognition program and Health Wellbeing program including personal training and Furbaby Fridays Excellent in-house training program The chance build on your professional skills in a unique industry and progressive company Youll be working with a great team assisting pets with their travels Dont miss out on this great opportunity. Apply now Jetpets are an equal opportunity employer and embrace diversity.
Gladstone St, Moonee Ponds VIC 3039, Australia
Our client, a global organisation, has a fantastic opportunity for someone who will enjoy working in a highly successful and friendly customer service team. The successful candidate should enjoy working in a highly motivated atmosphere. Our client offers excellent career development prospects and training to become the best in the industry. As a member of the Customer Service Team, you will primarily be responsible for providing exceptional service experience for existing and potential customers. Key responsibilities Willingness to provide outstanding client service at all times is essential. To ensure high standards of customer service by providing solutions, using an exceptional telephone manner, giving accurate information and following up promptly. To ensure high standards of accuracy on outgoing information to optimise efficiency of the department and to grow and maintain strong business reputation. Learn and maintain an understanding of technical aspects of core and specialised products. Provide feedback regarding process improvements and to improve the customer experience. Successfully maintain relationships with customers. The successful candidate will have the following Previous experience and knowledge in taking outbound and inbound calls from existing and potential customers is advantageous. Strong interpersonal skills with a proven ability to build and maintain relationships. A history of consistently providing exceptional client services at all times. The ability to multi task and manage conflicting urgencies. Strong verbal and written communication skills and be highly articulate. Proficient with Microsoft Office. Strong team player with a positive attitude. Target driven and team orientated. Demonstrated ability to learn new practices and procedures. Please apply today by sending your CV in word format.
NSW 2000, Sydney NSW 2000, Australia
About Our Client Our client is an Australian owned and operated Finance Company. They are committed to providing outstanding service to Australian consumers. Due to rapid expansion, an opportunity has opened up for a highly experienced Sales Representative. Job Description The Call Centre Sales Representative is accountable for assisting in the successful operation of our clients core services which includes Responsibilities Take our clients customer loan applications over the phone and submit application to the credit team Liaise with the customer during underwriting process and arrange all supporting documentation for settlement Handle all communication with customer during the loan process including approval conditions or reason for decline Manage the relationship with the Retailer, where applicable, in relation to the customers application Conduct telemarketing to offer our clients products to current and new customers Respond to all customers requests in a timely and efficient manner Develop long-term customer relationships by providing excellent customer service Complete all set training programs in order to develop skillsknowledge and perform successfully in the role Work in accordance to their policies and procedures as well as all finance industry legislation. The Successful Applicant Strong communication, listening and rapport building skills The ability to develop and maintain strong relationships with customers and retailers Consumer lending experience in the Australian finance industry Telemarketing sales experience preferably in the finance industry Confident and self-motivated team player High levels of energy and enthusiasm with strong sales ability To apply on-line please click the Apply button below. For a confidential discussion about this role, please contact Susan Hanna on 1300 774 900 quoting reference number 5451.
Melbourne VIC 3000, Australia
EnergyAustralia is one of Australias largest energy companies providing smart, innovative energy solutions for our customers. Were in an exciting transformation and are committed to becoming a world-class organisation with the customer at the heart of everything we do. Our Inbound Customer Sales Consultants are based in our Sales Contact Centre located in Flinders Street, and are our first point of contact for customer enquiries, with a focus on the acquisition and retention of EnergyAustralia customers. About the role Respond to inbound customer sales calls. Match customer needs with EnergyAustralia product offerings, ensuring your sales expertise successfully on-boards new customers. Acquire new customers through delivery of quality customer service. Proactively promote EnergyAustralias products and services through upselling and cross selling. Maintain customer information in EnergyAustralias customer facing systems. Ensure all calls are handled in accordance with the quality standards and industry regulation. Rotating roster where you must be flexible to work Monday to Friday between 8am “ 9pm Start Date Monday 27 August 2018 What we offer Discounted Gas Electricity through our Employee Energy Plan. Opportunity to progress your career as your experience grows. CBD office location friendly fun contact centre environment. You will receive rosters 3 weeks in advance. Salary 58,786.00 inc 9.5 super PLUS commission. What we™re looking for Proven sales experience. Excellent customer service problem solving skills. Fantastic verbal written communication. Ability to build rapport and uncover unstated customer needs. Ability to pick up on customer triggers and build trust. Someone who will show a genuine interest in our customers. Passionate about working in a sales focused and target driven environment. Strong computer skills. If you share our passion for making customers a priority, doing the right thing, leading change and want to be part of an organisation focused on making a positive impact, click the Apply button to submit your application. Please visit our careers page on our company website for a copy of the full Position Description. Upon review of your resume, should your application be successful the next step of our recruitment process, you will be required to complete online assessments and a video profile.
Melbourne VIC 3000, Australia
Collections Officer HPS and its network of pharmacies is Australia™s leading pharmacy service provider and we are currently seeking a motivated and high calibre Collections Officer to join our team. You will be responsible for the processing, collection and reporting of patient debts. This role will require you to utilise your communication and relationship skills with a focus on empathy and customer service to our patient account holders. Based from our Corporate Office in Ashford and reporting to the Customer Service and ReceivablesManager, the key responsibilities of the role include Collection of assigned outstanding patient accounts to secure payment via email, phone and mail including investigating and resolving account queries and statements. Coordinate the follow up, collection and appropriate allocation of payments including monitoring customer account details for non-payments and other irregularities Performing reconciliation of accounts where required to ensure prompt settlement of accounts including generation and issue of statements The successful applicant will be empathetic and have outstanding communication, conflict resolution and customer service skills. Previous debtor experience within the healthcare sector is advantageous but not essential. Please forward your cover letter addressing the requirements of the role and your CV by clicking apply now and completing our online application form. Salary will be commensurate with experience and qualifications. Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by a Human Resources team member.
Keswick Terminal SA 5035, Australia
Holcim has been servicing the infrastructure, construction and mining industries for more than 110 years and employs over 3,000 staff across 300 sites. Part of the worlds largest construction materials company, LafargeHolcim, Holcim Australia is leading supplier of cement, concrete, aggregates and precast products. On offer here is Generous salary package including 12.5 Super Opportunity to work in a team environment Milton office is 500m from public transport Secure parking available next to building - refer to link About the role Dealing with a wide range of people from labourers to project managers, this fast paced role combines inbound enquiries and outbound order confirmations. Available to work shifts starting between 6am and 8am and finishing from 230pm to 5pm You will need to work minimum one Saturday (6am to 11am) a month with additional weekend shifts paid at overtime rates CallTwo-way volumes of over 120 per shift You will handle a mix of internal and external orders and negotiate delivery times Liaising with the Operation, Scheduling, Sales Transport teams to ensure our customers requirements are understood and met in a timely manner by planning and allocating in order to provide On Time Delivery (OTD). Understanding of Chain of responsibility (COR) would be beneficial Why join Holcim? As part of a global company, we offer long term career paths and a variety of training and development opportunities. Holcim is also proud to be an industry leader in health and safety as well as our commitment to environmental sustainability. About you A punctual, positive and efficient individual A genuine committed team player Possess the ability to work supervised and autonomously Displays effective communication skills across the board Adapts efficiently and effectively when work load fluctuates, while also maintaining attention to detail. Geographical knowledge of the SEQ Region Sound understanding of transport, logistics and the construction materials industry For more information visit our Careers site httpwww.holcim.com.aucareers.html
Brisbane QLD 4064, Australia
As a global leader in car rentals, we operate in over 150 countries worldwide. Our goal is to be the very best at what we do by renting cars better than anyone else. We™re looking for a customer focused, high performing Customer Service Supervisor to join our exceptional teams and continue our success in the future of car rental. At Hertz, you™re in the driver™s seat to achieve your full potential and grow your career. What is this role all about? The primary responsibility of this role will be to lead and coach the frontline team at our Alexandria operations to deliver customer service excellence and to achieve revenue growth through sales options. Specific focus will be on Hold daily briefings with your team to communicate strategies, actions, and business performance Personally manage key customer relationships and support team in dealing with customer issues Continuously analyse customer satisfaction scores and take corrective actions Plan schedule staffing levels in line with business volume and targets Continuously train and coach all employees What do we need from you? To be successful in this position, our new team member will be able to demonstrate the following Previous supervisorymanagement experience in a customer service orientated environment Proven ability to lead, grow and maintain a cohesive and high performing team Planning, organization time management skills Excellent customer service and sales skills The ability to work in a fast paced and challenging environment. What do you get? In return for your hard work and dedication, you will be rewarded with Career growth and development opportunities A supportive team environment Attractive employee fringe benefits Excellent organisational culture Fully maintained company vehicle and tolls provided This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.
NSW 2000, Sydney NSW 2000, Australia
About the role A great opportunity has become available for a 6 month fixed term part time opportunity based in our Eight Mile Plains Customer Contact Centre. We are a 24hr7 day a week Contact Centre. The role of Customer Service Consultant answers most of our inbound calls. The majority of calls relate to our at home support services and include queries such as rescheduling service times, confirming service times and staff support for our care workers. The Customer Service team also manage the general enquiries line which involves identifying the query and transferring the call through to the most appropriate area. What do we need from you? Strong customer service skills and the ability to work through problems and provide solutions in a complex environment. Empathetic and patient approach with a genuine customer focus and willingness to help others while being able to work within the scope of business requirements. A positive, can do attitude and the ability to work proactively towards continuous improvement. Adaptable to change and open to feedback. Willingness to work on a rotating 247 roster and reliable transport. Demonstrated call centre experience with the use of call centre technology and Microsoft Office suite desired. Good working knowledge of the Aged Care sector and the provision of support services within the community is advantageous. Our benefits WorkLife Balance Salary packaging Private Health Insurance Discounts Employee Assistance Program Free Annual Flu Vaccinations Purchased annual leave Our People Our Values are at the heart of everything we do. We will always put our people first to ensure customer satisfaction and make a positive difference in our communities. The people who work for Bolton Clarke are at the centre of ensuring this through taking ownership of our roles and working collaboratively with those around us. We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access. Our Story More services, supporting and enabling more people right across the country. That™s the reason RSL Care and RDNS came together. While some things change, some important things won™t. Our long held values of compassion and respect remain at the heart of everything we do. Our combined experience of over 200 years of service means we can deliver the highest standard of professional support and clinical care. Want to work in one of Australia™s biggest growth sectors and make a real difference? Apply today. All Bolton Clarke employees must be entitled to work in Australia and obtain a Federal Police Clearance. Want to work in one of Australia™s biggest growth sectors and make a real difference? Apply today.
Brisbane QLD 4113, Australia