Call Center Jobs In Adelaide

Now Displaying 13 of 13 Call Center Jobs




  • Customer Resolution Officer

    Customer Resolution Officer THE BANK At Bendigo and Adelaide Bank, we believe that our success depends on the commitment, integrity and skill of our staff. We encourage people from a diverse range of backgrounds with a variety of skills to work with us. We want our organisation to reflect the diversity of the communities in which we work. All of our staff are measured by how they demonstrate the values of the Bank, and in return we aim to help achieve a worklife balance for them. Our corporate values of Teamwork, Integrity, Performance, Engagement, Leadership and Passion provide the framework to guide our interactions with each other, our customers, our community, our people and stakeholders. THE ROLE link removedAs a Customer Resolution Officer, you will be required to actively engage with customers who may be experiencing financial difficulty as you seek to resolve complaints lodged by them. You will manage a diverse portfolio of complaints including claims of maladministration. You will be able to identify acceptable solutions that will strengthen our long-term customer relationships yet also be prepared to act decisively where necessary to safeguard customer and shareholder interests. WHAT YOU CAN EXPECT IN RETURN. link removedA job where no two days are the same The Customer Resolution Officer role is one in which you will constantly learn and be challenged. You will have the opportunity to liaise with many areas of the Bank as well as with various external stakeholders. A supportive and collaborative team, we like to share our successes and learnings with each other. A competitive salary with Flexible Work Option provisions are available. All training is provided onsite at commencement by experienced and enthusiastic team members and leaders, and ongoing training is continuous due to the ever-evolving needs of our business. ABOUT YOU What sets you apart is your passion for delivering great customer outcomes as well as your ability to find answers. You will be comfortable talking to people in a wide range of situations and be able to use effective listening skills to understand the challenges they are facing. Using your problem solving and negotiation skills, you will seek to implement fair outcomes in response to the concerns they raise. This role is ideally suited to people who can restore relationships with customers through their exceptional communication skills and ability to display empathy. As we are not always able to provide the outcomes our customers are seeking, you will also possess resilience to ensure all customers are treated with dignity and respect. YOU™LL ALSO DISPLAY Previous Collections, hardship and lending experience is advantageous but not essential, however link removed demonstrated previous experience in a customer service based role is highly regarded. You will also have link removedHighly developed conflict resolution skills. Exceptional phone and negotiation skills Good time management skills with the ability to priorities and meet deadlines Highly effective communication and interpersonal skills. Strong writing and editing capabilities Excellent investigative abilities Highly accurate approach, constant attention to detail. Ability to thoroughly analyse information to make informed recommendations Knowledge of Bendigo and Adelaide Bank Limited credit products along with knowledge or experience in the application of responsible lending. The ability to work with a wide range of stakeholders Operational knowledge of the regulatory environment. If you believe you display the above attributes, can actively display and promote the Bank™s values and are interested in joining this rewarding team, we invite you to submit your resume and cover letter. Customer Resolution Officer PD.doc

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Remediation Officer

    Customer Remediation Officer THE BANK At Bendigo and Adelaide Bank, we believe that our success depends on the commitment, integrity and skill of our staff. We encourage people from a diverse range of backgrounds with a variety of skills to work with us. We want our organisation to reflect the diversity of the communities in which we work. All of our staff are measured by how they demonstrate the values of the Bank, and in return we aim to help achieve a worklife balance for them. Our corporate values of Teamwork, Integrity, Performance, Engagement, Leadership and Passion provide the framework to guide our interactions with each other, our customers, our community, our people and stakeholders. THE ROLE As a Customer Remediation Officer, you will be required to actively engage with customers who have been identified as having experienced a responsible lending error or customers experiencing financial difficulty. You will seek to identify acceptable solutions that strengthen our long-term relationships and will also be prepared to act decisively where necessary to safeguard customer and shareholder interests. WHAT YOU CAN EXPECT IN RETURN. A newly created position which you will play an influential role in shaping to ensure we deliver the best experience possible for our customers. The Customer Remediation Officer role is one in which you will constantly learn and be challenged. You will have the opportunity to liaise with many areas of the Bank as well as with various external stakeholders. A supportive and collaborative team, we like to share our successes and learnings with each other. A competitive salary with Flexible Work Option provisions are available. All training is provided onsite at commencement by experienced and enthusiastic team members and leaders, and ongoing training is continuous due to the ever-evolving needs of our business. ABOUT YOU What sets you apart is your passion for delivering great customer outcomes as well as your ability to find answers. You will be comfortable talking to people in a wide range of situations and be able to use effective listening skills to understand the challenges they are facing. Using your problem solving and negotiation skills, you will seek to implement fair outcomes in response to the concerns they raise. This role is ideally suited to people who can restore relationships with customers through their exceptional communication skills and ability to display empathy. As we are not always able to provide the outcomes our customers are seeking, you will also possess resilience to ensure all customers are treated with dignity and respect. YOU™LL ALSO DISPLAY Previous experience in managing banking or lending related disputes. Collections andor hardship experience is advantageous but not essential. Demonstrated previous experience in a customer service-based role is highly regarded. You will also have Highly developed conflict resolution skills. Exceptional phone and negotiation skills Good time management skills with the ability to priorities and meet deadlines Highly effective communication and interpersonal skills. Strong writing and editing capabilities Excellent investigative abilities Highly accurate approach, constant attention to detail. Ability to thoroughly analyse information to make informed recommendations Knowledge of Bendigo and Adelaide Bank Limited credit products along with knowledge or experience in the application of responsible lending. The ability to work with a wide range of stakeholders Operational knowledge of the regulatory environment. If you believe you display all of the above attributes, can actively display and promote the Bank™s values and are interested in joining this rewarding team then we invite you to submit your resume and cover letter. Customer Remediation Officer PD.doc

    location Sturt St, Adelaide SA 5000, Australia


  • Telemarketer/Customer Care Consultant

    TelemarketerCustomer Care Consultant Flick Anticimex is one of Australias leading pest control and hygiene companies with over 100 years of reliable, safe and professional service. We proudly provide services to residential homes and Australias major industrial, government, resource and commercial sectors. Although a global company, we operate from more than 35 branches and depots across Australia and New Zealand, with a vast network of pest control and hygiene operators offering superior localised service in line with global best practice standards to meet client needs. Can you really sell? If so, we want YOU A position has become available for an experienced TelemarketerCustomer Care Consultant to join our Customer Care Team in our Adelaide branch, located in Kilburn. This is an exciting opportunity to join the Adelaide Branch of Australias largest Pest Control business with the real possibility of career advancement. We are looking for an applicant who has A great work ethic Experience in phone sales and can demonstrate strong sales skills The ability, drive motivation to close the sale A can-do attitude Outgoing personality Excellent communication skills (essential) A proven track record in exceeding KPIs Intermediate IT skills (MS Office as a minimum) Your main duties would include Outbound calls to our existing customers, no cold calling Renewing our customers annual services Accurately obtaining and entering customer information Scheduling jobs into our booking system This Position Monday to Friday - No weekend work Real opportunity for progression within our organisation Full training will be provided. We offer a generous salary plus commission structure, the ideal candidate will possess the drive and determination to succeed and the hunger to sell. If you believe you have the qualifications, credentials and commitment required to fulfill the position and want to join one of Australias leading Pest Control Companies, please register your interest by emailing your resume and cover letter via the Seek Website. Applications close Friday 31st May 2019, although Flick Anticimex reserves the right to close the application early should a suitable candidate be found. Please note Only short listed candidates who meet the requirements will be contacted for an interview. www.flick“anticimex.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have customer service experience? Whats your expected annual base salary? Do you have experience working towards targets and KPIs?

    location Sturt St, Adelaide SA 5000, Australia


  • 100 x Customer Service Opportunities - Commencing June/July...

    Please note that due to the nature of the roles Australian Citizenship and the ability to pass a background check will be required....

    location Adelaide SA 5092, Australia


  • 50 x Customer Service Opportunities - Commencing June/July 2019

    50 x Customer Service Opportunities - Commencing JuneJuly 2019 Datacom Connect are currently seeking passionate people for our new Contact Centre in Modbury. All roles are 100 Customer Service and phone based providing you with new and valuable skills which can give you a stepping stone to a great career. At Datacom Connect, we know how to recognise the work you do and offer fantastic programs and development opportunities including Rewards and recognition program - SNAPS Learning and development programs to support your career goals Fresh fruit supplied weekly Regular team lunches Close to major transport The list goes on Who are Datacom Connect? Datacom is one of the largest Australasian owned professional Call Centre IT services provider companies with 27 offices in 16 cities across Asia-Pacific. Through our superior delivery of professional support both to consumer and enterprise level business we have become a partner of choice to some of the largest global companies and government agencies. A customer focus is at the heart of who we are and we pride ourselves on being professional, flexible and easy to work with. We continue to grow because we work on the leading edge of technology, and this makes us different. We are looking for individuals who have An excellent customer service focus Excellent verbal and written communication skills Impressive listening skills that identify customer needs and provide appropriate solutions to customer enquiries Intermediate computer skills and typing 35wpm These positions are day shift working Monday to Friday between 8am and 8pm on a rotating roster. Casual and Permanent Full Time roles available. You will have a passion for customer service and a willingness to learn, we provide excellent training. We would welcome your application if you think you can create a positive impression, and are open, flexible, enjoy learning and want to make a difference. Please note that due to the nature of the roles Australian Citizenship and the ability to pass a background check will be required. To apply, please send your resume to the Datacom Connect Recruitment team by clicking APPLY NOW. Recruitment Team 08 8164 7630 DATACOM.COM.AUFUTUREISBRIGHT

    location Sturt St, Adelaide SA 5000, Australia


  • 50 x Customer Service Opportunities - Commencing June/July 2...

    Please note that due to the nature of the roles Australian Citizenship and the ability to pass a background check will be required....

    location Adelaide SA 5092, Australia


  • Sales / Customer Service Consultant

    Sales Customer Service Consultant Puratap SalesCustomer Service Consultant Become part of a proven and successful business Enter a unique and growing market Australian owned company Join a dynamic and supportive team with ongoing career opportunities Deliver great Customer Service with a sales focus Be recognised for your outstanding negotiation skills Casual position 20-38 hrs negotiable This is a great opportunity to become an integral part of a privately owned and operated Pure Water Specialist, recognised as the industry leader. About Puratap With over 20 years experience, Puratap manufactures and retails water purifiers, providing clean, pure drinking water to households across South Australia. Puratap is an organisation that understands the importance of people and quality within its business and provides a unique opportunity for the right person to become an integral part of its friendly and supportive customer service Call Centre in easy to get to Stepney. People from all walks of life have become part of our Customer Service team. In order to be successful you will need to enjoy customer service, be confident and well-spoken. About The Position The person we are seeking enjoys working in a supportive team environment, will be flexible, able to prioritise and have a positive approach to customer service. You will be responding to inquiries through outbound and inbound calls to existing and new customers. This will be in conjunction with using state of the art customer communication technology, to help facilitate customer communication. You will enjoy promoting our core business which ultimately is the benefits of enjoying unlimited pure clean water. You will receive individual attention and support from our Management Team and the existing team in all aspects of liaising with Puratap customers and providing customer service. The successful applicant will be a person who possesses the following attributes Takes pride in sharing in our branding message Has impeccable customer service ethics Demonstrates good communication skills Confident when talking to a variety of people on the phone Confident with electronic correspondence Displays a commitment to the success of the Puratap business Has a positive and enthusiastic attitude Is punctual and reliable Has an exceptional record with achieving sales targets (Desirable) Ideally you will have previous experience within a customer service environment. If you are a highly motivated and energetic individual with a good telephone manner, enjoys utilising technology and who would like to develop their customer service skills within a successful and growing business then we would like to hear from you Apply now

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Operator

    Capital Transport is an Australian owned business, operating successfully across South Australia, Queensland, Victoria, New South Wales and Western Australia. We provide urgent point to point transport solutions in a fast paced and exciting environment. In the Customer Service Department we are the voice of Capital Transport that sets our customers expectations for the rest of the business. So we require people that can meet these high demands. At Capital Transport were interested in hiring people that will make an impact and contribute to the ongoing growth and development of the business. Our office is located in Marleston, close to public transport and onsite parking is available. We are looking for the following in the ideal candidate for this position A strong work ethic and the drive to reach a positive outcome. Able to contribute to a team environment in a positive, professional and refreshing manner A high level of written and verbal communication with an attention to detail and accuracy of information. Experience in understanding and anticipating a customers needs and the ability to adapt this to different industries. Able to thrive under pressure and make decisions quickly and efficiently. Able to use interpersonal skills to effectively interact with colleagues in both a work and social setting. Flexible work hours Your duties will include Taking incoming calls as a priority Taking transport bookings over the phone and via email Transferring calls to other departments within the business Providing a high-level of customer service to clients Handling queries from both customers and drivers If you are looking to develop and grow within the transport industry, enjoy being a part of a successful team, please send through your cover letter and resume to apply. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before?

    location Sturt St, Adelaide SA 5000, Australia


  • Part Time Customer Service Operator - ADELAIDE

    PART TIME CUSTOMER SERVICE OPERATOR - ADELAIDE Were an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world. The Customer Service Operator will take inbound calls from community members who require emergency assistance and connect them with the required services (Police, Fire, Ambulance) ensuring quality and accuracy with every connection. As a Customer Service Operator you will be reporting to Customer Service and Support “Team Leader Emergency Services Adelaide. To be successful in this role, you will Efficiently connect all emergency calls to Police, Fire or Ambulance Provide consistent and high quality service standard to our customers, embedding a First Time Right culture Be able to commit to a 247 shift based roster that includes weekends, nights and public holidays Manage your own work performance to meet set objectives Ensure every customer is treated with an empathetic approach the Telstra Values, Cultural Priorities and Code of Conduct at all times A bit about you High volume Contact Centre Experience Computer Literacy skills High Resilience Level and the ability to cope well under pressure Experience in the health services industry is desirable, but not necessary A job at Telstra is like no other youve had. Youll be challenged, you™ll be inspired and youll be proud. Because whatever your job is here, youll always be part of something bigger. What are the next steps? If you™re looking for the platform to evolve and develop your career, we want to hear from you We™ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business. Interested? Apply Now We™re committed to building a diverse and inclusive workforce. To enable everyone to participate, we™ve developed an ˜All Roles Flex™ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website tel.stallrolesflex

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service and Sales Consultant

    Customer Service and Sales Consultant About the business TSA is an Australian-owned business specialising in helping companies acquire, retain and grow their consumer customer bases. We represent some of the countrys largest brands from across eight call centres in Australia and internationally. Opportunities now exist for a Customer Service Sales Consultant in our inbound call centre (in the Telecommunications industry) at our Adelaide CBD office. About the role What will you do? RETENTION SALES Engage customers, build rapport and ensure all customers are getting the best value Retain existing customers by presenting personalised solutions based on the customers current and future needs and Offer solutions using a variety of Telstras market leading products from NBN, Mobiles, FOXTEL and everything else in-between. Benefits and perks Why work for TSA? State of the ART facilities with modern lunchbreakout rooms (milk, tea, coffee fruit included) containing Pool Table, Foosball, Table Tennis Comprehensive training, with ongoing coaching and development Leadership development through Emerging Leaders Program (STRIVE) Our ASPIRE development pathway offering employees growth and accredited industry courses such as Cert III in Customer Contact Career advancement opportunities within an expanding company both nationally and internationally Uncapped incentives “ simple structure to understand, achieve and earn Sales competitions, VIP award nights, Rewards Recognition including overseas holidays and Penalty rates on weekends and after hours Skills and experience Ability to work full time - 38hours a week on a rotating roster between 730am - 2100pm Monday to Saturday and 730am - 1930pm on Sunday. Part time roles between 15 - 25 hours per week (must be able to do 5 weeks of full time training) The Centre operates all year round so flexibility to work over a 7 day operation. Generally on average you will be required to work 1 weekend per month. Ability to start on June 2019. Must have current Australian working rights. The application form will include these questions How much notice are you required to give your current employer? Are you available to work on a rotating roster? How would you rate your English language skills?

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Operator

    CUSTOMER SERVICE OPERATOR Were an iconic Australian Brand, with a proud past and an even more exciting future, as we transform to become a leading innovator in technology and telecommunication provider of the future - to help our customers, employees and the communities we work in to thrive in a connected world. The Full Time Customer Service Operator will take inbound calls from community members who require emergency assistance and connect them with the required services (Police, Fire, Ambulance) ensuring quality and accuracy with every connection. As a Full Time Customer Service Operator you will be reporting to Customer Service and Support “Team Leader Emergency Services Adelaide. To be successful in this role, you will Efficiently connect all emergency calls to Police, Fire or Ambulance Provide consistent and high quality service standard to our customers, embedding a First Time Right culture Be able to commit to a full time, 247 shift based roster that includes weekends, nights and public holidays Manage your own work performance to meet set objectives Ensure every customer is treated with an empathetic approach the Telstra Values, Cultural Priorities and Code of Conduct at all times A bit about you High volume Contact Centre Experience Computer Literacy skills High Resilience Level and the ability to cope well under pressure Experience in the health services industry is desirable, but not necessary A job at Telstra is like no other youve had. Youll be challenged, you™ll be inspired and youll be proud. Because whatever your job is here, youll always be part of something bigger. What are the next steps? If you™re looking for the platform to evolve and develop your career, we want to hear from you We™ll provide you with the training to be successful in this role, which will lead you to the opportunity to drive your own success and shape your ongoing career development within this exciting area of our business. Interested? Apply Now We™re committed to building a diverse and inclusive workforce. To enable everyone to participate, we™ve developed an ˜All Roles Flex™ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website tel.stallrolesflex

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Communications Specialist

    Customer Communications Specialist Puratap Customer Communications Specialist Call centre environment Latest technology live chat systems OutboundInbound calls to and from our existing customers Early evening shift Monday to Friday (3 pm-6 pm) with possible opportunity to move to day shifts Hourly rate paid Become part of a proven and successful business Enter a unique and growing market Join a dynamic and supportive team Career Opportunities Easy to get to location Puratap is an organisation that understands the importance of people and quality within its business and provides a unique opportunity for an energetic, reliable and hard-working person to become an integral part of its motivated Customer Contact team based in Stepney. With over 20 years experience, Puratap manufactures and retails water purifiers, providing clean, pure drinking water to households across South Australia and beyond. This is a great opportunity for a Customer Contact Consultant to become an integral part of a privately owned and operated Pure Water Specialist, recognised as the industry leader. The person we are seeking enjoys working in a supportive team environment, will be able to prioritise and have a positive approach to customer service. You will be making outbound calls to existing customers to confirm and make appointments for yearly maintenance in conjunction with using state of the art technology to communicate through electronic platforms. You will receive individual attention and support from our Management team and the existing team in all aspects of liaising with Puratap customers and providing customer service. The successful applicant will be a person who possesses the following attributes Enjoys people Has technical proficiency within a fast paced customer contact environment Takes pride in customer service Demonstrates good communication skills Confident when talking to a variety of people on the phone and through text messaging Is punctual Displays a commitment to the success of the Purataps core business Has a positive and enthusiastic attitude Confident with electronic correspondence Proven track record in a sales orientated industry would be beneficial Ideally you will have previous experience within a customer service environment. If you are a highly motivated and energetic individual with a good telephone manner, would enjoy monitoring a multi level textCRM system which supports customer service and retention, we would like to hear from you. No Recruitment companies please.

    location Sturt St, Adelaide SA 5000, Australia


  • Barista/Customer Service

    2 years (Preferred). Please note due to the high level of applications received only candidates that are required for an interview will be contacted....

    location Sturt St, Adelaide SA 5000, Australia


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