Call Center Jobs In Sydney

Now Displaying 60 of 100 Call Center Jobs




  • Sales Coordinator

    Sales Coordinator The Company The Travel Corporation (TTC) is Australia™s largest independently-owned travel group, operating award-winning travel brands such as, AAT Kings, Trafalgar, Insight Vacations, Uniworld, Creative Cruising, Adventure World, Contiki, and Busabout. We represent a wealth of knowledge, diversity and a personal approach across all destinations and holiday styles. The Brand Uniworld is a prestigious, award-winning company and the worlds only luxury boutique cruise line.¯We offer diverse itineraries in spectacular destinations throughout Europe, Russia, India, Egypt and Asia. Uniworld™s European fleet features luxurious river ships with an average capacity of 130 guests, the highest staff-to-guest ratio in the river cruise industry, enticing shore excursions, world-class gourmet cuisine, impeccable hospitality, and numerous other all-inclusive benefits. The Role Reporting into the Head of Sales, our Group Sales Coordinator will oversee and deliver the highest level of sales to our agency and consumer group clients. Working closely with the Sales, Reservations and Marketing teams to drive group opportunities across Australia, the coordinator will Respond to all group sales enquiries in a proactive and professional manner Maintain accurate and comprehensive knowledge of the product range Sell and promote the Uniworld product range and process group bookings Liaise with head office in Encino to be across group booking best practice Maintain and update Sales Force with all group booking details Follow up on all sales enquiries by phone after quotes have been provided Assist Sales Managers to maintain and grow existing accounts by service andor sales calls Support Sales Managers with preparation of information for group presentations as required Action reports booking maintenance as required Support all Call Centre Operations departments Support open communication and continuous improvement by providing feedback ideas to management Other duties as required. The Candidate The successful candidate will be a well organised customer service and sales expert with a passion for travel and an appreciation for luxury. Ideally, you will also Proven sales expertise and results in a customer based role is essential Bring a confident and personal approach to relationship building Be motivated and bring a proactive approach to your work Possess excellent communication skills in all formats Have the ability to maintain a high attention to detail at all times including high pressure periods Candidates with previous experience and knowledge of CRM tools (Salesforce) will be highly regarded Those with TravelCruising based experience in a sales capacity will set themselves apart from the pack. In Return Work for a truly global company and advance your career Access to great travel benefits Collegiate working environment and investment in your learning and development The Travel Corporation is an Equal Employment Opportunity Employer 35 Grafton Street, Bondi Junction NSW 2022

    location NSW 2000, Sydney NSW 2000, Australia


  • INTERNAL SALES / CUSTOMER SERVICE REPRESENTATIVE

    Established for over 30 years, SUNWAY TOTALRUBBER LTD supplies industrial rubber products including hose and fittings, hydraulic hose, sheet rubber, ducting and Vee Belts. Our national branch network services the mining, construction, agricultural and general industrial sectors. An opportunity exists for a suitably qualified Internal Sales Customer Service Representative to join the NSW team based in Arndell Park. This is a role that provides an excellent opportunity for a ambitious, motivated and hardworking individual, who is energetic and has a passion for servicing and working with a diverse customer base. The duties of this role will include, but are not limited to · General sales inquiries, by telephone, in person, by email or fax · Provide technical information to customers and prospects · Process orders in a timely and accurate manner · Follow up outstanding orders, ensuring orders are delivered or received on time · Intermediate level of computer literacy, including MS Office · Consultative selling skills to enhance customer relationship and rapport · A can-do attitude a desire to learn and grow personally · Strong interpersonal and communication skills Note that only shortlisted candidates will be notified. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How would you rate your English language skills? Do you have experience in an administration role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Consultant

    Join this growing Financial Services firm as a Customer Service Consultant and take your career to the next level This is an inbound contact centre role where your main responsibility will be assisting customers with digital banking enquiries. You will also be one of the first to join this new growing team so you will help build out the team, which could open up doors and offer career progression opportunities down the track. Your daily responsibilities will include Build solid relationships with customers and nurture those relationships Handle inbound calls, emails, live chat, SMS Assist customers with transactional banking enquiries General Administrative duties as required Team Building To be considered for this role you will have 1+ Years experience working within a call centre, preferably within Financial Services. You will be outgoing with strong communication skills and have a passion for helping others. You will be tech savvy, solutions oriented and have a strong eye for detail. Intermediate to advanced MS Word and Excel skills required as well. If you have the skills and experience required for this role and are ready to take on this exciting and unique opportunity, please apply today, Thanks

    location NSW 2000, Sydney NSW 2000, Australia


  • Insurance Sales Consultant

    Insurance Sales Consultant Senior Insurance Sales Consultant Customer service focus Energetic, friendly team of 280+ employees Growing and evolving company with endless opportunities A fulfilling and rewarding career We are looking for an enthusiastic for a senior Sales Consultants with Tier 2 insurance qualifications to work within an innovative team This is fantastic opportunity for a passionate property insurance sales representative to provide informative and supportive advice to our customers. Working with an established insurance company in providing an excellent sales and service experience to a range of customers. No day is the same Be prepared to think outside the box and innovate the traditional sales and service experience. Central Claim Central is a rapidly expanding Insurance technology, data insights and claims services business. We are currently working with a global distribution network to expand our footprint both nationally and internationally. We offer a progressive and dynamic culture that is built on innovation, creation, collaboration and thought leadership. The opportunity Put the customer first, be driven and supported by a company that aims to help customers through their property journey Interacting with our Customers, Clients, Trades and internal staff to build strong relationships and capture critical information to resolve queries in relation to insurance sales Taking inbound and making outbound calls Work with customers to educate them across various insurance products Ability to challenge the norm in the sales industry Data entry - updating file notes, using internal systems, and general administrative duties. To be successful A zealous and eager approach to sales A go-getter attitude A team player who wants to learn Results driven, thrive under the challenge Proven sales experience in property or general insurance Insurance experience will be looked favourably upon Energetic Positive Customer Focused Exceptional Attention to Detail Great Organisational Skills Strong time management skills Excellent written and verbal communication skills If you thrive in a team environment and are looking for a role that will secure your career in a dynamic and highly innovative Australian business then Apply Now. Teia Oliver 0437328194 toliverclaimcentral.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Officer

    Customer Care Officer Are you a customer focused individual who enjoys providing solutions? Do you have a œcan-do attitude and love a thriving, busy environment? Passionate about customer satisfaction love pets of all kinds? If you have answered YES to all the above, then send us your application Seeking a customer focused individual who is passionate about pets and animals Leading global supplier to the pet aquarium industry with well-known brands Fantastic opportunity to work, learn grow in a fun and exciting environment South Western Sydney location - Ingleburn (travelling against traffic on the M5) On-site parking + great staff discount program We are a leading distributor of Aquarium and Pet Products and seeking an experienced Customer Care Officer to join our team at our Head Office. Duties of this role include, but not limited to Delivering high standards of customer service, by providing solutions to general public customers via phone, email and social platforms. Monitoring digitalsocial platforms to provide responsessolutions to reviews, comments and the like. To ensure all complaints and disputes are investigated, and appropriate solutions are provided to ensure the desired outcome for all parties. Ensure a high standard of accuracy with accurate case record keeping, to optimise efficiency in handling tasks. Identify and escalate any serious matter to the management. Various other duties as required by the team. The successful applicant must possess Previous experience in a customer service role within complaints resolution highly desirable. Sound knowledge of consumer law is highly regarded. Self-motivated, customer focused and enthusiastic team player with a positive attitude. Be a highly effective communicator - Excellent communication skills both written and oral. Proven negotiation skills and strong interpersonal skills. Possess a high level of accuracy and attention to detail. Computer and internet literate. This is an excellent opportunity to join a well-established and growing company for someone who is driven, with proven experience for this role to develop and grow within the business. ONLY apply if you have the skills and background to be successful in this position as described above by sending your resume with cover letter. Your application is truly appreciated however only shortlisted applicants will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Have you worked in a call centre before? Do you have experience in a sales role? How many years experience do you have as a customer services representative?

    location NSW 2000, Sydney NSW 2000, Australia


  • Novated Leasing Consultant / Broker

    Novated Leasing Consultant Broker The Benefits Training and development Fantastic culture and leadership team Unrivalled commission structure Leading finance company What will you be doing? A company with a huge presence in the market is looking for an account executive to join their sales team. You will be required to tailor a solution to the needs of clients from ASX listed companies. Which means you will need to be articulate and professional in your approach. This is a warm inbound leads sales environment which will allow you to earn exceptional commissions whilst operating only 5 days a week (No weekend work required) The ultimate work life balance role with no cold calling involved at all Who will you be working for? You will be working for a reputable company in the growing fintech space. This company is a disruption in the finance sector and is growing on a massive scale. What sets this company apart is the fantastic service it provides and the competitive rates it gives its customers. This company want motivated and energetic people like you The Team A team of 40 like minded Sales Consultants who are hungry and addicted to achieving the win. This team provides second to none client customer care within the finance industry. This Company wants to attract the best talent and in return will provide the training, tools, culture support for growth and retention.

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales Consultant

    Now hiring at 1516 Old Pittwater Rd,...

    location Warringah Rd, Sydney NSW, Australia


  • Sales Consultant

    Team member discounts. Current driver™s license. Outgoing and enthusiastic personality. Build and strengthen relationships with all internal and external...

    location Sydney NSW 2142, Australia


  • Customer Service Manager

    Attend to any escalations related to Customer Service issues, ensuring that each case has a root Cause Analysis and Action Plan implemented and communicated to...

    location St George College Library, Lachal Ave, Kogarah NSW 2217, Australia


  • Customer Service Officer

    Forkcare Australia is materials handling specialist we provide maintenance, repairs, sale and hire services to our clients nation-wide. We are currently lookin...

    location Westfield Liverpool, Northumberland St, Liverpool NSW 2170, Australia


  • Customer Service

    If you are looking for a fast paced role in the retail travel sector and to be rewarded with excellent benefits then this could be for you....

    location Sydney NSW 2074, Australia


  • TELEMARKETER

    While telemarketing experience is preferred, it is not necessary - but you have experience in sales, retail, or people, and youve exceeded every target and...

    location Parramatta Rd, Concord NSW 2137, Australia


  • Customer Service Representative

    Strong Microsoft Office skills are critical and the completion of Certificate IV in Business Administration will be well regarded or the desire to undertake...

    location New South Wales 2036, Australia


  • Customer Service Coordinator

    We are looking for an experienced Customer Service Coordinator to be the point of contact for a new client for this well known national organisation. The role ...

    location Mount Lewis Ave, Sydney NSW, Australia


  • Outbound Telemarketer

    Great Base + Super + Perks + Incentives. Producing required number and type of qualified leads. Generating and qualifying potential customers through B2B cold...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer - Permanent Part-Time

    Permanent Part-Time Position (20 Hours Per Week, 900am “ 100pm, Monday to Friday) Salary Range 30.21 - 34.00 Per hour 9.5 Superannuation Health and Wellbeing Programs Ongoing learning and development opportunities Applications for this position close 5.00pm Friday 22 March 2019. See our webpage httpswww.wollondilly.nsw.gov.aucouncilemployment-opportunities for more information on how to apply.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative/ Lost Property

    Customer Service Representative Lost Property As a global leader in car rentals, we operate in over 150 countries worldwide. Our goal is to be the very best at what we do by renting cars better than anyone else. We™re looking for a customer focused, high performing Customer Service Representative Lost property to join our exceptional teams and continue our success in the future of car rental. At Hertz, you™re in the driver™s seat to achieve your full potential and grow your career. What is this role all about? You will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Sydney Store and you may be required to work at other NSW stores within reasonable travel distance. As the face of our business you will Create a positive customer experience by greeting and engaging our valued customers Complete rental and return transactions efficiently and accurately Sell Hertz rental options to our valued customers Ensure overall customer satisfaction by resolving issues Be involved in reservations of rental vehicles and associated requirements Work as part of a high performing team Administration duties including safe keeping and follow up of lost property items What do we need from you? To be successful in this position, our new team member will be able to demonstrate the following Excellent communication skills, a positive attitude and have a flair for sales Previous experience in customer service or sales experience in rental industry preferred Computer and keyboard skills are essential Flexibility of working hours (7 day shift work including weekends and public holidays may apply) You must hold a full and current NSW driver™s license with the ability to drive both manual and automatic vehicles. What do you get? In return for your hard work and dedication, you will be rewarded with A competitive hourly rate incentives Full training Company uniform Employee fringe benefits Leave loading shift penalties on base hourly rates A supportive team environment Career growth and development opportunities This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please note Only shortlisted candidates will be contacted. We do not accept unsolicited applications from third parties. Applicants must be eligible to work in Australia. Hertz are committed to equal opportunity employment through fair recruitment practices. www.hertz.com The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have a current Australian drivers licence?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care & Success Specialist

    Job Details Position Customer Success Data Specialist Reporting to Customer Success Manager Location CBDCity East, Sydney, Australia Closing Date 2232019 To say we are customer-centric is an understatement. At Lightyear, everything we do puts the customer front and centre. And as part of the customer success team, you™ll be front and centre in looking after our customers across Australia, New Zealand, and beyond. Lightyear is a global fintech company, creating the award winning Accounts Payable SaaS solution Lightyear.cloud. Based in Sydney and the UK, we™re a rapidly growing tech company, and a close-knit team. As part of the expansion of the APAC team, we are recruiting for the position of Customer Success Data Specialist. The role has 2 distinct but equally important parts. By ˜Customer Success™, we mean doing what is necessary to make the customer™s trial and use of Lightyear a success for them. Through education, training and support, we aim to make their Accounts Payable process as invisible as possible. One day you could be onboarding a new customer. Another day you™ll find yourself educating existing customers on new product features. And on another you could be helping existing customers onboard new team members, or simply work through problems they might be having. The service we offer is varied, but the level of service is consistently high. You™ll be patient and articulate, and you™ll need to demonstrate the ability to multi-task. The ˜Data Specialist™ part of the role requires a clear head, a love of number puzzles, and a structured mindset. As the heart of the Lightyear system is a data-extraction engine, and you will be part of the team whose responsibility it is to teach the Lightyear system characteristics of bills, credit notes and statements. Training in this part of the role will be provided, but previous Accounts Payable processing, and an understanding of what bills, credit notes and statements look like will be a distinct advantage. You™ll work closely with your Australian colleagues, but also with the Customer Success and Technical teams in the UK through apps and video-conferencing. And whilst you will very much be part of the team, you™ll need to be able to demonstrate the ability to work autonomously. In both parts of the role, you™ll need to be able to demonstrate that you are comfortable very quickly learning other software support systems, over and above the normal Microsoft and Google ones. You will also need good typing skills, and a clear telephone voice. The role is full-time, and your working hours will mostly be between 8am to 6.00pm, Monday to Friday, but from time to time you may be asked to be flexible in those hours, and workdays. Lightyear is a global business, and as such we need to offer support to our customers whenever they need it, and wherever they are. Whilst we ask for flexibility, it is always our intention to work with our team to ensure adequate notice is given, to allow you to plan your life away from the office. If you are interested, please email us a covering letter and your CV (we really want to hear a bit about you...not just about your qualifications), and tell us why you™d be a great fit for the role. Email us at careersteamlightyear.cloud Key Responsibilities Data Mapping - Using internal program to create maps Customer Support - Delivering ˜best in class™ customer service to our clients Onboarding Support - Helping new clients set up accounts successfully and providing training support Key Requirements 2+ years experience in a customer relations role Exceptional verbal and written communication skills. Excellent listening skills understanding and compassionate. Attention to detail. You must be able to demonstrate a high level of attention to detail. Mapping can be a repetitive task and accuracy is critical. Previous relevant experience in data entrydata mapping roles preferred. Ideal candidate will also have a passion for business software and solving customer problems. Comfortable handling KPI expectations in relation to quality of work. Excellent time management, an individual who thrives on managing their own time and ensuring work is completed on time. Team player As part of a startup team, you will join a supportive and close knit team environment. A collaborative and fun approach to work is essential. The application form will include these questions Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? Whats your expected annual base salary? Do you have experience working in a technical support role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Specialists

    Customer Service Specialists Freedom Kitchens is looking for Customer Service professionals to support our customers through their dream kitchen renovation. Freedom Kitchens has established its position as the leader in the kitchen industry due to the superior quality of products and service, flexible design solutions for today™s lifestyle needs and its reputation for meeting Australian Standards. Our association with the TV series œThe Block means our Customers™ expectations are growing and as such we need to build a team of professionals to deliver exceptional service to our customers who have made such a significant investment. What makes you perfect? Previous experience in a telephone related customer service role Experienced in delivering exceptional customer experience Enjoy problem solving and finding solutions Can remain stress resilient under pressure Prefer high-paced working environments Well-developed communication skills - both written and oral Above average time-management skills Experience in similar role within Kitchen industry not required but desirable Provide empathy when liaising with customers What we will offer you? The opportunity to join a market leader Experience and coaching from established leaders in the kitchen industry Stability and longevity with an established organisation Friendly team environment with regular social events organised for team members Access to Employee Assistance Program Freedom Staff discount card available This is an opportunity to join an expanding team, don™t miss out, apply now By applying for roles with us, you are consenting to complete relevant background checks and that you have the appropriate working rights to be employed in Australia.

    location New South Wales 2083, Australia


  • Business Development Consultant

    Business Development Consultant A little about us AimBig Employment is a national Disability Employment Services provider dedicated to providing innovative pathways to employment for our jobseekers while supporting businesses in diversifying their workforce. The role Are you are an enthusiastic and target driven sales professional looking for a new challenge? Join us today and become a key player in AimBig™s success Your role will be to identify and develop new business whilst growing and retaining existing relationships. Superior communication skills are vital for online and telephone conversations with your clients and customers. Your duties will include, but are not limited to Lead generation through coldwarm calling Sourcing new business opportunities Job matching and reverse marketing of jobseekers Proactively build strong relationships with key stakeholders Attending face to face, phone, and workplace client meetings Perks and Culture Comprehensive on-boarding induction Lucrative base + incentive plan Tools of the trade “ latest technology and cloud based platform to work on the go Access to company pool cars Professional development and ongoing learning opportunities Fun and dynamic work environment “ team building activities, Melbourne Cup Day, Christmas parties loads more Supportive and experienced management About you Working in a sales environment excites you Experience in a KPI driven environment You are a highly sales oriented person You can work in a busy environment You can communicate well with your team mates and customers You can work well as a part of a team You pay attention to detail You find challenges intriguing You are self-motivated, ambitious and hold a positive attitude You are very keen to learn new things and have an open mind to receive complete training You have been in search of a great environment where you can expand your career You consider yourself a hard working person To find out more andor express your interest please submit your resume to vacanciesraimbigemployment.com.au or click Apply. AimBig Employment and Rehab Management is committed to the principles of Equal Employment Opportunity.

    location New South Wales 2083, Australia


  • Emergency Assistance Case Manager

    Emergency Assistance Case Manager At World Nomads Group we believe travel is exciting and inspiring, but more than that, it can open minds and change lives. We are a subsidiary of nib, one of Australias fastest growing health insurers, and a leading online travel insurance business. We™re committed to helping our customers get the most out of their travel experiences and enabling people to travel and explore the world with confidence. Joining our Traveller Services team, we are currently seeking an Emergency Assistance Case Manager for a 6 month fixed term contract, based in our Sydney CBD office. Our Emergency Assistance Case Managers go above and beyond to support our travellers who need assistance whilst they are travelling. From helping with lost passports, coordinating emergency evacuations or following up on a traveller™s recovery, our fast thinking Emergency Assistance Case Managers connect our travellers to the support they need wherever they are in the world. No day is the same, our EA Case Managers operate on 3 x 12.5 hour shifts that rotates through a 247 roster. What youll do Be the first point of contact for our travelling customers at times of distress and maintain effective customers relations. Organise logistical arrangements efficiently and in a way that meets the needs of our customers and manage case follow-up to ensure customer satisfaction Liaise with global providers to obtain medical reports and negotiate medical expenses and cost containment. Liaise closely with and oversee cases that require support from our in-house Medical Team Communicate with other team members to ensure a smooth coordination of cases across shifts and team members Effectively manage an allocated case load and ensure operational efficiency Promote a customer centric culture within the team and set high standards of service. About you Passionate about helping others in high stress situations Extensive experience delivering exceptional customer service Experience in handling highly emotive situations in a calm and professional manner Outstanding organisational skills, high attention to detail and ability to prioritise under pressure Computer literate and savvy with systems. Full training and ongoing support will be provided. Previous work experience in a call centre environment or the travel industry will be highly regarded. Why you should pack your bags and come work with us Not only extensive training, and a rewarding career, World Nomad Group also offer excellent employee benefits such as Free travel Insurance Discounted health insurance with nib Discounts with travel partners Health and Wellness programs Career opportunities Interested in joining our team? If you want to get in on the action, apply to join us today nib is an EEO employer and promotes diversity in the work place. Email Please click the Apply Now button below.

    location NSW 2000, Sydney NSW 2000, Australia


  • Jeenee Mobile - Customer Experience Consultant

    Jeenee Mobile “ Customer Experience Consultant We are looking to place these positions quickly, so we would love to hear from you Who are we? Jeenee Mobile has exploded into the Telco industry over the past few years with industry award winning mobile plans backed by exceptional customer service. Jeenee Mobile is a social enterprise Telco with a difference Jeenee Mobile has also developed a range of tools and services to assist older people and people with disabilities live more independent lives. What we do? We provide mobile SIM only services connected to the Optus 4G network, we also have also customised products to assist who need a bit more help. This is only the start¦¦¦¦ We have exciting times ahead, with more products and services in the development pipeline. This is a great time to get involved and help shape the way we do things as we continue to grow Our Help Centre team is pivotal to the success of Jeenee, we strive to provide exceptional customer service to whoever needs help At Jeenee Mobile we have a flat organisational structure, which means you will be close to business decisions and initiatives, even if they sit outside your immediate role. We all embrace the challenge and enjoy what we do here, so be ready to get involved. What we are looking for? We are growing, very rapidly, so we are looking for another Customer Experience Consultant to join our Help Centre team. Keep reading for more info What to expect from this role ï‚· To be a part of an exciting and growing business ï‚· A real sense of making a difference in peoples lives ï‚· Great team environment ï‚· Opportunities to put your stamp on things, also have real inputs into business decisions and performance improvements ï‚· Opportunity to grow with the business ï‚· Exposure to all areas of the business and opportunities to get involved Responsibilities include ï‚· First point of contact for Support, Service and Order related queries ï‚· Provide an exceptional customer experience ï‚· Ensure a high grade of service is achieved through quality interactions with Jeenee customers ï‚· Strive for new ways to improve our customer experience and ongoing satisfaction ï‚· Strive to exceed all KPIs and deliverables ï‚· Actively participate in the growth of the team and business We are looking for someone with ï‚· Strong verbal and written communication skills ï‚· To be willing to jump in and get involved ï‚· To be passionate about genuinely helping people (cliché we know, though very important) ï‚· Problem solving forward thinking ï‚· Willingness to go above and beyond to provide the best service possible ï‚· Demonstrated calm, objective and professional manner at all times ï‚· Experience in the telecommunications industry beneficial but not essential If it sounds like you and could add real value to our team, then sharpen up your resume and send it over Office hours shifts “ Currently 9am - 5pm though will change over time with contact centre expansion Salary “ 44,000 plus super Applications close on Wednesday COB 18th March 2019 Please provide a resume and cover letter with your application. Applicants will be contacted shortly after we have received your application. No recruitment companies please The application form will include these questions Do you have customer service experience? Have you worked in a call centre before? How much notice are you required to give your current employer? How would you rate your English language skills? Do you have experience working towards targets and KPIs?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative and Driver

    Customer Service Representative and Driver Leader in accident management and replacement vehicles Great company culture that rewards hard work and commitment Located in Wetherill Park The Company IMAGINE you were left without a car after an accident¦..and the accident wasnt even your fault Well now you have the opportunity to help people in this situation. Compass is a fast-paced car rental company with a difference. We are a market leader in the supply of replacement vehicles and accident management services to clients who have been involved in an accident for which they were not at fault. Our modern fleet comprises of quality brands such as Toyota, Kia, Hyundai, BMW, Mini, Mercedes Benz, Audi, Lexus, Land Rover and Porsche, from economy models to prestige vehicles and commercial vans and utilities. The Role The Customer Service Representative (CSR) role is responsible for the smooth handover and return of vehicles to our clients. This involves the preparation, detailing, delivery and collection of the companys fleet of motor vehicles and providing exceptional levels of customer service to clients. Your duties and responsibilities include Provide exceptional customer service Ensure customer paperwork is completed accurately using the company provided iPAD Prepare and detailwash vehicles for delivery Deliver and collect vehicles Ensure fleet integrity including roadworthiness fleet check accuracy managing damage control and general maintenance tasks are completed Keep the depot well stocked with supplies The ideal person This role suits someone who enjoys driving cars and helping customers in a fast-paced and changing environment. Your skills and experience include A full and clean drivers licence Physically able to wash and prepare vehicles for delivery. A basic knowledge of current motor vehicles and basic operations. 1+ years of employment within a face to face customer service role. Attention to detail and diligence Work effectively under pressure You will be able to work on a 6-day rotating roster, Monday to Friday with the odd Saturday or Sunday, with the capacity to be reliable and punctual every single day. You will also be able to be on the after-hours on-call roster until 9pm Monday to Sunday. This is a great opportunity for a self-motivated customer service representative who is looking at working for a professional organisation. Our Culture Whilst the emphasis is on ensuring the work is done to the highest standards we also try to ensure it is done with a great deal of fun within the team. Our company values are important to us being Care and Passion, Courage, Ownership and Integrity, Continuous Improvement and Innovation. If you would like to join our team, please apply now through Apply for this Job. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have a current Australian drivers licence? How much notice are you required to give your current employer? Are you available to work on a rotating roster? Why are you interested in this role?

    location NSW 2000, Sydney NSW 2000, Australia


  • Veterinary Customer Care Manager

    About the business The Animal Referral Hospital in Homebush is currently recruiting for an experienced, enthusiastic individual to step into the position of Customer Care Manager. This is a pivotal role in the hospital, managing a close-knit team of Receptionists and leading the delivery of excellent customer service to internal and external stakeholders. About the role The key duties and responsibilities of this role include Reception roster management Hospital protocols and procedures Client service and complaint liaison Relevant WHS Risk management Reception stock and supply management Equipment maintenance and management Building and facilities liaison General Reception and administration duties Assisting with people management responsibilities including recruitment and selection, onboarding, training and development, grievance handling, etc. In order to fulfil these duties, we are searching for an individual that possesses the below attributes as a minimum 2 years Reception andor Administration experience in the Veterinary industry Previous experience in leading a team Knowledge of Rx Works and solid understanding of veterinary terminology Excellent written and verbal communication skills Ability to prioritise workload and problem-solve in an efficient manner Ability to work in a team and autonomously as required Resilience with the ability to remain calm during highs and lows Willingness to learn, take ownership of the role and demonstrate effective leadership qualities. To apply This is a challenging yet rewarding career opportunity. With support from the Management team, the successful candidate will take pride in ensuring there is smooth and sustained high quality patient service and care. Internal and external training is encouraged. Pay is commensurate to experience. To apply, please click the Apply Now option and submit your updated CV including a cover letter outlining your interest and suitability in this role. Applicants are encouraged to visit www.arhvets.com.au to find out more. Please do not apply if you dont have experience in the Veterinary industry. Please do not apply if you dont have a right to work in Australia. Applications will remain open until a suitable candidate is appointed. Only candidates who are successful to interview rounds will be contacted. Belinda Tonna HR Officer The Animal Referral Hospital 250 Parramatta Rd Homebush NSW 2140

    location NSW 2000, Sydney NSW 2000, Australia


  • Temporary Customer Service Agent - North Ryde Charity

    Temporary Customer Service Agent - North Ryde Charity Our client, a not-for-profit based in North Ryde is looking for a Customer Service Agent for an ongoing temporary assignment. The role provides support to their customers and requires someone with an empathetic and calm phone manner. As the successful applicant you will possess An administrationcustomer service background Be able to meet customer™s requests and inquiries Able to communicate with a broad demographic of customers Able to work independently and quickly find solutions to any problems that arise Professional and empathetic telephone manner with excellent communication Experience working in a busy team environment Professional, positive flexible approach Competent in the use of Microsoft Office suite To be considered for this role you will have Data entry keyboard skills and accuracy Emotional intelligence and maturity At least 6 months worth of administrationcustomer service experience Strong customer service focus and clear communication skills (verbal and written) Ability to learn new systems If you have proven experience we would love to hear from you. Please click Apply Now Please click Apply if you are interested in the role. If you have any queries, please contact Kat Holeyman 02 9093 4911 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Charitable Organisations, Associations Memberships, Business Services, Contact Centre Sales, Education, Health Social Care and Executive Search www.beaumontpeople.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officers

    Our vision is to be the leading global gases and engineering group, admired for our people, who provide innovative solutions that make a difference to the world. Our team is at the heart of our success, with the commitment and passion to excel in a dynamic environment. Were known as experts in our field, who hold the safety of people and sustainability of our communities as our top priorities. We respond to change with integrity and innovation, to ensure our customers get performance and reliability from our products and services. And we achieve this through great people who take the lead. Customer Service Officers Our Customer Engagement Centre is at the heart of our business. We are open to hearing from dynamic customer-service extraordinaires to work within our team. On any given day, your role will include Providing a high standard of customer service while answering calls and emails Taking ownership for each customer interaction to ensure continued customer satisfaction Resolving customer account discrepancies and tailoring solutions Maintaining and improving quality results by adhering to our standards To be successful in this role, you will have Demonstrated experience in a customer-service role Excellent written and verbal communication skills Strong attention to detail Ability to prioritise and manage time effectively Our people have the opportunity to thrive and excel. We provide a wide range of training programs to enhance career development. We also have a variety of employee appreciation programs to recognise individual and team efforts. So what are you waiting for? The opportunity is yours. Are you ready to take the lead? The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience?

    location NSW 2000, Sydney NSW 2000, Australia


  • Junior Account Manager

    Junior Account Manager Join an award-winning, global business process outsourcing (BPO) company that offers a diverse range of services including contact centre customer acquisition, customer service and technical support. With a workforce of 7,000 worldwide, Acquire BPO services private and publicly listed clients in Australia, the UK, US and Asia from 12 state-of-the-art contact centres in the Philippines and the Dominican Republic, across a wide range of industries including telecommunications, banking and financial services, insurance, media, education and retail. We pride ourselves on managing client needs through our unique approach of People, Process and Performance. We are currently seeking a Junior Account Manager to assist the Senior Account Manager with the day-to-day management of a portfolio of clients. This includes delivering a highly proactive, reactive and responsive account management services and building close and trusted relationships with clients. About the role Work with Senior Account Manager to support a large portfolio of accounts Be proactive in identifying issues or concerns with clients before they escalate then coordinate with internal staff to address concerns Maintain organisation of all client correspondences CRM updates Take ownership of daily, weekly monthly data entry for reports Understand both the contractual and client expectations for all assigned client programs Participating actively in weeklymonthly client meetings Supporting clients with general enquiries which could involve liaising with internal departments Undertaking an allocated specialist task(s) or role as required, such as service desk ticket tracking and special project management About you Our ideal candidate will have experience working within a call centre environment, with a strong understanding of outsourcing or contact centre processes and operations. Always thinking of the clients expectations first, you should also have Excellent interpersonal communications skills Strong analytical and problem solving skills Ability to maintain and build strong client relationships Exceptional written and oral communication skills Strong time management skills and attention to detail Ability to embrace a team approach, but take individual responsibility Customer management experience (preferred) A high level of proficiency in Microsoft Office - Excel, PowerPoint, Outlook Word Ability for frequent overseas and interstate travel to the companys contact centre locations and client premises (if required, at short notice) Based out of our North Sydney office, this is a great opportunity for someone who is keen to progress towards managing their own clients in an account management role. On offer for this successful candidate is a salary package up to 70,000 plus super. If all the above appeals to you, then APPLY NOW to join our growing team To discuss your application further, please contact Jordyn on 1300 652 661

    location NSW 2000, Sydney NSW 2000, Australia


  • Inbound Customer Service Consultant

    Inbound Customer Service Consultant Excellent opportunity to work as an Inbound Customer Service Consultant for a major CBD bank Immediate start Tenacity CX are Australias leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are currently seeking a team of customer service consultants to join our clients growing banking business. This is an initially a temp role with opportunities to go perm. Your working day and our ideal candidate You will be responsible for being the first point of contact for general enquiries for existing members of the bank. You will be able to use your first-class customer service skills when handling high volume calls and identifying the customer needs through effective questioning and active listening skills. Having excellent communication skills and being able to problem solve effectively is key to this role. You will be able to demonstrate this clearly via emails, phone and being able to log all customer details accurately through the company database. Join us Not only are you working for a big banking organisation, our client also offers amazing employee benefits and discounts and social working hours (no late nights) With opportunities to work alongside a fun and supportive team, this could be the role for you. If this sounds like your ideal job then do not delay and apply today Apply with your resume in Word format¦.. We are interviewing immediately. The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Consultant

    Customer Care Consultant Customer Care Consultant- Award Winning Health Insurer Tenacity CX are Australia™s leading supplier of recruitment solutions to the Customer Experience and Contact Centre industry. We have been proudly given the opportunity to recruit for a Customer Care Consultant to work within the St Leonards area. You will work within a collaborative team delivering exceptional customer service for existing Health Insurance customers. Our ideal candidate and what the role entails As a Customer Care Consultant, you will be working to set goals to ensure existing customers are receiving a personal and stand out service at all times. With your excellent communication skills and positive can-do attitude, you be able to promote our client™s products and services with ease. With no two days being the same, it is essential that you enjoy problem solving and thrive on new challenges. Working within a team environment, being able to take initiative is a plus and being able to work within a fun working culture is a bonus Benefits Our client believes in continuous career growth and offers training and development opportunities throughout your new role. Your working hours will rotate between Mon to Fri 8am until 8.15pm, with a healthy salary plus 18 shift loading. You will receive discounts on Health Insurance, family and friend™s days and lastly being with a dedicated management team who promote a rewarding working environment If this sounds like your ideal job then do not delay and apply today Apply with your resume in Word format¦.. We are interviewing immediately. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience?

    location NSW 2000, Sydney NSW 2000, Australia


  • Business Support Officer

    Delivering project tasks in a timely fashion. Your application should include a two page cover letter, and an up-to-date resume of no more than five pages which...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Reaching out to customers who have signed up for up and coming campaigns. Worklife balance with no weekends. Completing all follow up administrationdata entry...

    location Chatswood Ave, Chatswood NSW 2067, Australia


  • Customer Service

    And we are renowned for exceeding our Customers Expectations and will continue to do so. 1 year (Preferred). ABOUT THE COMPANY....

    location Westfield Liverpool, Northumberland St, Liverpool NSW 2170, Australia


  • Customer Service Representative

    Pharmaceutical Industry - 12 Month Contract Located in Toongabbie - with onsite car parking Competitive Salary Benefits On site car parking available Attractiv...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Consultant

    Working 9am till 5pm, Monday to Friday, in our colourful contemporary office you will support our customers to ensure they have a great customer experience, but...

    location Sydney NSW 2113, Australia


  • CUSTOMER CARE MANAGER

    Our Customer Care Team is responsible for supporting our retail and online channels with queries coming through phone, email and online chat....

    location Alexandria Ln, Surry Hills NSW 2010, Australia


  • Customer Service Representative

    Strong Microsoft Office skills are critical and the completion of Certificate IV in Business Administration will be well regarded or the desire to undertake...

    location New South Wales 2036, Australia


  • Customer Support Officer

    We work in a large open concept space in Ultimo, offering a range of perks for our employees. At DDB, we care about our employees....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Manager

    Leading International Freight Logistics provider specialising in logistics for healthcare industry Alexandria Location - Full time (Leadership role on ...

    location Alexandria Ln, Surry Hills NSW 2010, Australia


  • Customer service

    Must be well presented and well spoken with a confident and friendly personality. Must be available during school hours and some weekends....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Strong Microsoft Office skills are critical and the completion of Certificate IV in Business Administration will be well regarded or the desire to undertake...

    location New South Wales 2036, Australia


  • Customer Service Consultant

    General Administrative duties as required. This is an inbound contact centre role where your main responsibility will be assisting customers with digital...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Consultant

    Management of incoming calls with the wider team Our Consumer Response Team are instrumental in managing the customer experience to ensure that all customers...

    location Revesby NSW 2212, Australia


  • Outbound Telemarketer

    We are hiring Outbound Telemarketers who can start Tomorrow Great Base + Super + Perks + Incentives Convenient CBD Office on 18th floor Vibrant and dynami...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Manager

    Duties would include Client liaison, Management of Sub-Contractors, Training, Audits and ensuring OHS and ISO compliance for around 50 sites....

    location NSW 2000, Sydney NSW 2000, Australia


  • Client Services Coordinator

    Minimum 1+yrs Years Previous Experience in a Support Role A positive attitude with a drive to succeed and the preparedness to grow Confident and capable with...

    location NSW 2000, Sydney NSW 2000, Australia


  • Client Services Coordinator

    Minimum 1+yrs Years Previous Experience in a Support Role A positive attitude with a drive to succeed and the preparedness to grow Confident and capable with...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Excellent written and oral communication skills to communicate effectively with Customers. This includes the ability to explain complex matters in an...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer

    A background in either government, banking or a healthcare related industry is highly desirable. Clear communication skills, with a proven ability to liaise...

    location Sydney NSW 2113, Australia


  • Customer Service Representative

    Speaking directly with customers on the telephone. We dress how we like, which means casual Friday is every day. 1 year (Preferred). Who are we?....

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales Consultant

    Sales Consultant Great CBD location - Right next to Wynyard station A Permanent role Dynamic and friendly team culture We are looking for a highly motivated and driven Partner Centre Advisor who has great verbal communication skills and a willingness to be adaptable. Whats on offer On going support and training Permanent role Attractive salary with great commission potential Be part of a high performing team with a great culture Kickstart your career.. Plenty of room and encouragement to grow No weekend work Your day looks like this Manage all inbound sales calls and respond to prospective partner enquiries Make Outbound calls to inactive clients Proactively contact the assigned pool of clients every 90 days Work collaboratively with your team to achieve common goals and learnings Maintain and build client relationships Meet and exceed KPIs Develop and manage your own portfolio monitoring all existing and prospective partners Update and maintain CRM databases A great candidate will Be client focused Have a positive mindset Have good problem solving skills Be confident and willing to learn Have sales experience Have a good understand of the accounting industry Be motivated to exceed targets Have a good understanding of CRM systems (Sales Force) Be able to make a high volume of calls Be results driven This exciting opportunity wont be around for long Apply now Please submit your CV in word format All applicant information is treated as per Symmetry HR privacy policy located at www.symmetryhr.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Import Coordinator

    Import Coordinator Work for an industry leader Dynamic team culture Career opportunities 222 modern ships, 9.8 million TEU (Twenty-foot Equivalent Unit) transported per year, around 12,000 motivated employees in 394 offices in 127 countries. Hapag-Lloyd is a leading global liner shipping company and a powerful partner for you. We are currently seeking an experienced Import Coordinator within our Customer Service team. This position is based within our busy Australian head office in Pyrmont, Sydney. As the Import Coordinator, you will be responsible for but not limited to the following duties Check completeness of Shipment data for import handling Transmit manifest data to Australian Customs for under bond moves and coastal empties Check customs status of container(s) and lodge where required Advise customers of transshipment arrangements To release Delivery Orders, firstly ensuring that the appropriate paperwork is surrendered and payment made where required Assist customers with problems relating to Import shipments Receive incoming customer enquiries through phone and email and handle effectively and professionally Working to achieve and meet departmental KPIs Verify payments and document collection status prior to release of delivery orderPINS. Any other duties as required and requested Candidates are expected to have Shipping or Freight Forwarding experience an advantage An ability to multi-task and work to deadlines Excellent written and verbal communication Attention to detail Team Player Microsoft Office Systems In return, we are offering a competitive remuneration package and ongoing training support. If you are interested in this fantastic opportunity, please send your resume to the Human Resources Department at hrauhlag.com. Application will be treated with strict confidence. Closing date for applications is 07 APRIL 2019 Only short listed candidates will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer?

    location NSW 2000, Sydney NSW 2000, Australia


  • Spain - Customer Service roles

    Spain - Customer Service roles Beaumont People are looking for citizens of Spain for a short term customer service role, starting ASAP Based in North Ryde close to the train station Working hours 5.00pm to Midnight, weekdays only 30 an hour + super Involves calling businesses in Spain to qualify data Must be fluent in Spanish The campaign will run for between 3-8 nights Intermediate Microsoft Office skills required Please contact sophiebeaumontpeople.com.au or call 02 9093 4933 Please click Apply if you are interested in the role. If you have any queries, please contact Sophie Donaldson 02 9093 4933 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Business Services, Contact Centre Sales, Education, Health Social Care, Charitable Organisations, Associations Memberships and Executive Search www.beaumontpeople.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Consultant

    Customer Care Consultant Blacktown area Parking provided Highly Competitive salary Career Progression Available Company with Strong values The Company A leading global provider of innovative products and solutions with strong customer partnerships across the world. This organization continues to go from strength to strength and aims to provide best service and products to their customers at a global scale. The Position Due to growth an experienced, professional and self-motivated Customer Service Representative is required to join a high performing team. Key Responsibilities Process customer orders returns Respond to customer product queries Key in sales leads and sales orders Action allocated email queues Liaise with internal departments The Candidate (essential) Proven Call CentreCustomer Service experience in an office environment Ability to build rapport with customers Demonstrate high attention to detail Have the ability to learn new processes quickly Experience with the system Salesforce an advantage Have exceptional interpersonal skills To apply, please click the appropriate link below or for a confidential discussion call Diana Josic on 0450 510 277 By submitting your email address and any other personal information when applying to a job, you consent to such information being collected, held, used and disclosed in accordance with the Sharp Carter Privacy Policy www.sharpandcarter.com.ausSC-Privacy-Policyv1.pdf Diana Josic 0450510277 www.sharpandcarter.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • Inbound Customer Service Consultant - CBD

    Inbound Customer Service Consultant - CBD Tenacity CX are Australias leading supplier of recruitment solutions to the Customer Experience and Contact Centre industry. We have partnered with one of Australia™s Premium Financial Service organisations and have multiple opportunities for Customer Service Superstars to grow their career in the wealth and finance industry. Have you recently Graduated?? We would love to hear from you. Duties Include Managing customer enquiries via inbound telephone calls relating to wealth management solutions Provide a personal and informed customer service experience in every interaction with members Identifying customer™s needs through effective questioning active listening skills Logging and updating client records Skills attributes required A passion for customer service excellence Excellent written and verbal communication skills Analytical and problem- solving skills whilst working under pressure Ability to work well and collaborate with a team to achieve targets Previous experience in customer service, retail and hospitality Whats in it for you? Attractive salary + 20 Bonus + amazing staff benefits Work for an award-winning organisation who recognise their people Full training development opportunities provided to progress your career Monday - Friday hours This is a full-time permanent role working Monday “ Friday Do not miss this unique opportunity “ apply with your resume in Word format and make a Difference to your career - we are interviewing immediately Robyn Kiely 0487409331 The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience working towards targets and KPIs?

    location NSW 2000, Sydney NSW 2000, Australia


  • Engagement Associate

    About TEC The Executive Centre is an innovative multi-national flexible workspace provider. We support the growth of ambitious businesses and well known brands by providing an unrivalled customer service experience within our global member network. Imagine a space that goes beyond the traditional. A space that grows with your goals. A place that empowers. A partner in your vision. A place you want to be. TEC Offers Being part of a dynamic team environment within a market leading multi-award winning company A diverse opportunity to gain a foothold and grow within a corporate client facing environment Attractive achievable uncapped incentive and rewards program Ongoing training and support Variety of rewarding employee benefits Ideal Candidate Presentable within a corporate environment and understand the importance of first impressions Approachable, confident outgoing Attentive with a strong eye for detail A team player with a can do attitude Strong time management skills and able to work to tight deadlines A passion for providing an exceptional customer service experience Highly organised with efficient administrative skills Exceptional communication skills - written verbal Corporate hospitality experience preferred but not essential Duties Working at the front desk as the face of TEC our clients Telephone answering and a variety of general reception duties Mail and courier handling Engaging and maintaining a strong relationship with our clients associates to create a positive and vibrant community Ensuring the centre facilities are well maintained, presentable and operational at all times Effectively handling clients requests in a timely manner Representing a vast range of companies within the centre Assist with set up and support of meetings and events of our members The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary?

    location NSW 2000, Sydney NSW 2000, Australia


  • Inbound Customer Service Representative

    Inbound Customer Service Representative Beaumont People are currently seeking inbound customer service representatives who are looking to join a reputable international company. This role is open to Working Holiday Visas who can work for 6 months + - ST LEONARDS NORTH SYDNEY LOCATIONS - Your responsibilities will include High volume inbound customer service calls Proactively demonstrate professional customer service skills in a fast paced environment at all times A drive and energy to succeed with a can do attitude Promote products and service offerings to customers Consistently meet individual KPIs To be considered for this role you will have Data entry keyboard skills and accuracy Claims experience is an advantage Strong customer service focus and clear communication skills (verbal and written) Good interpersonal skills and negotiation skills. The ability to work within a team towards a common goal Ability to learn new systems Whats in it for you Worklife balance with no weekends Ongoing support and development Modern offices with on-site cafe facilities Working within a large, major international company..options for future career progression Permanent Residents and Citizens encouraged to apply If you are a stand out customer service representative looking to join this high profile company, then please contact Sophie by applying today Please click Apply if you are interested in the role. If you have any queries, please contact Sophie 02 9279 2777 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Business Services, Contact Centre Sales, Education, Health Social Care, Charitable Organisations, Associations Memberships and Executive Search www.beaumontpeople.com.au

    location NSW 2000, Sydney NSW 2000, Australia


  • 50 x Customer Service Agents - Permanent Positions

    50 x Customer Service Agents - Permanent Positions Customer Service Representatives required for national government contact centre in North Ryde. These roles provide essential support to both businesses and the general public of Australia. You must be able to attend an interview in North Ryde this week. Customer service team members feel like they are making a real contribution to the community. Our client offers a supportive, friendly team environment and extensive training. The day to day duties of the role include Providing a high level of customer service in an inbound call centre Data entry and general adhoc duties Continuous training and development Working within a team environment and supporting the team where required To be considered for these roles you will need A strong customer service focus Experience working in customer service within a call centre, retail, office or hospitality The ability to type 30 wpm with accuracy Attention to detail Excellent communication skills both verbal and written Have completed Year 12 HSC To be an Australian Citizen Working hours are Monday to Friday between 8am and 7pm on a rotating roster. Salary on offer is 40,000 Plus Super It is essential for this role that you are an Australian Citizen and will pass a National Criminal History Check. Please click Apply if you are interested in the role. If you have any queries, please contact Sophie Donaldson 9093 4905 Beaumont People Level 29, 259 George St Sydney, NSW 2000 (02) 9279 2777 Leading recruitment agency specialising in Business Services, Contact Centre Sales, Education, Health Social Care, Charitable Organisations, Associations Memberships and Executive Search www.beaumontpeople.com.au The application form will include these questions Do you have a current Police Check (National Police Certificate) for employment?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Customer Service Representative This is an exciting opportunity for an experienced Customer Service Representative to be part of a great team on a Part-Time basis (12-months contract). Provide dedicated customer service, order management and build strong stakeholder relationships contribute and drive efficiencies and improve overall business results. Primary responsibilities include managing customer orders and delivery expectations as per orders received ( phone, EDI, fax, or e-mail). Customer Service Care Representative (CSR) will also provide the first tier of support for product knowledge, order tracking and product complaints and manage customer response and escalation accordingly. CSRs are required to have exceptional communication (written and verbal) skills and ability to handle and resolve difficult issues. The incumbent is responsible for addressing order management issues that are impacting service and sales. The CSR brings action to a customer™s needs by following established guidelines and standard work practices. This role requires basic data management and analytical skills, systemssupply chain knowledge, and strong communication skills (written and verbal). Your will primary focus will be customer service, providing support and managing ad-hoc duties as delegated by Team Leader based on daily activities of the business and customers. Reporting to the Customer Service Team Leader, you will be responsible for the following Answering incoming calls, providing excellent customer service Making outbound calls to follow up on deliveries Processing bulk customer orders Accurately entering data through the SAP system Investigation of claims and warranty, liaising with drivers to discuss damaged products Resolving customer complaints You will be part of the team who innovate every day, thrive on delivery, support each other and celebrate successes. Job Position Accountabilities Expectations Responsibility Area One Delight our customers with excellence in front-line support Major Action Delight our customer by providing best in class front-line phone support for our customers calling into the 1-800 numbers, fax, and e-mail support. Adhere and comply with standard work practices to ensure consistent and reliable service in support of department phonefax metrics How will success be measured Customer fax emails are handled within the defined KPI™s. In respect to calls to the 1800 numbers the following elements will be measured to assess performance Call volume “ Average call per hour per day Average call handling time Average wait time Call abandonment rate Response time Number of queries resolved Number of orders managed Customer satisfaction survey response Order accuracy Orders, including ad-hoc COD orders are processed in a timely and accurate way and customer satisfaction metrics are achieved or exceeded Compliance with all work practices, policies and procedures are consistently met. Number of calls per representative Responsibility Area Two Excellence in Customer Service Major Action Demonstrating expertise is Customer Service related processes, policies, and systems. Address order fulfillment and other such supply related issues for a variety of direct and distributor accounts including correct input of customer orders into ERP systems to meet the customers™ requirements and thereby achieve the ˜perfect order™. Process customer orders in accordance with service standards Provide customers with immediate and relevant feedback and information relating to service delivery. Process any credits and returned goods How will success be measured Manage costs for processing customer orders A ˜perfect order™ is defined as an order that meets all of the following standards deliveries all items on order are delivered in the quantities requested delivered on time to customer™s request date, using your customer™s definition of on-time delivery and supporting documentation is complete and accurate. Track credits and returns due to incorrect data capture Responsibility Area Three Excellence in Customer Care Major Action Develop expertise in product knowledge for all Healthcare products. Liaise with all relevant stakeholders to obtain up-to-date product and promotion information, approved standard letter responses and new product information acting as an intermediary between Customer Service “ Customer Care and Marketing for unusual inquiries dealing with out of stock issues at the distribution center handling general requests and alerts as required. Handle complaints in a professional and courteous manner and provide diligent follow-up with applicable customers as required. How will success be measured Increase business profitability by maximizing order size and product range extension to target customers, existing and potential. Responsibility Area Four Continuous Improvement Major Action Support the development of a culture of continuous improvement by supporting LEAN concepts, tools, and methodologies to eliminate waste in all its form. Work collaboratively with other team members to identify opportunities to streamline and improve department efficiency and participate in the implementation of those opportunities. How will success be measured Identify opportunities to improve work team and department efficiency, evaluate risks opportunities, and leadparticipate in the implementation of those opportunities. Responsibility Area Five Drive revenue growth Major Action Leadparticipate in inside selling initiatives directed at targeted accounts andor product categories Your role is to engage with 2nd Tier distributors and other direct accounts to generate interest in products Outbound calls to customers to follow up on lapsed order patterns Manage sales using the CRM database and through the use of sales force How will success be measured Record all activity to ensure accurate records are maintained Qualifications Education Experience Skills Required Essential Mandatory to ensure the job is done effectively and efficiently Min 3-5 years Customer ServiceCare experience Education and or experience in a Logistics or Customer Service function excellent communicator both verbally and written with a strong focus on delivering excellent service outbound call center experience and Sales experience professional phone manner with excellent communication skills genuine can do positive attitude to your work with the motivation to succeed an ability to work effectively as part of a small team excellent computer skills and experience with SAP or a similar ERP CRM system is essential ability to digest and disseminate technical or clinical information must be evident as detailed ongoing training will be provided Desirable Not essential but generally considered to be required to do the job proficiently. Health Care industry knowledge SAP SalesForce.Com experience The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Have you worked in a call centre before?

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Specialist

    Banktech is a leading ATM, payments and gaming solutions provider servicing Australia™s premium clubs and hotels within the hospitality sector. This position will oversee network uptimes whilst liaising with various stakeholders to ensure delivery of customer service and logistical functions of Banktech. Responsibilities include network reporting, customer escalations and deployment work. We are seeking a reliable and motivated individual to join our dynamic team, helping us provide high quality customer service to our expanding client base. KEY RESPONSIBILITIES Senior escalation point to our in-house monitoring centre and helpdesk. Review problematic devices and coordinate resolutions. Manage installations, relocations, upgrades and removals of devices. Liaise with key service providers to ensure proficient project delivery. Network reporting. CANDIDATE REQUIREMENTS AND SKILLS Aptitude for problem solving and customer service. Excellent written and verbal communication skills. Project managementcoordination experience preferred. Having a flexible approach towards working at improving company efficiencies. Proactive nature that can work both autonomously and as part of a team. General Information Office located in Woolloomooloo, East Sydney NSW 2011. Opportunity to work with friendly and hardworking teams. www.banktech.com.au Applications to be submitted via SEEK or emailed to hrbanktech.com.au. Note only short listed candidates will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience?

    location NSW 2000, Sydney NSW 2000, Australia


  • Appointment setter - Outbound Call centre (OTE $80,000)

    Appointment setter - Outbound Call centre (OTE 80,000) On offer is a full-time position, with Base, plus Super, incentives and Training provided. Ideally, were looking for someone with Call centre experience, and the role will begin within the call centre team, but we believe in development and the ideal person will come with Ambition and the drive to grow ABOUT US Business Telecom is an established growing Australian company, who have developed tailored solutions for business owners to help reduce cost through communication solutions and ongoing customer support. Having established a solid customer base, demonstrating exceptional customer satisfaction and proactive referrals, our Australian based organisation is seeking an appointment setter to help achieve growth in Parramatta, with a good package on offer and the opportunity to grow within the company. ABOUT YOU Previous experience in Appointment Setting, Telesales, Outbound Call Centre, Lead Generation or similar. A positive, can do attitude. A passion for sales. CRM and a high level of computer competence is a MUST. THE OPPORTUNITY This is a great opportunity to be part of an intelligent and innovative team for which you will be trained and supported. A fantastic package is on offer to attract the right person. The role will include the following Calling outbound, and referral leads. Qualification of leads. BookingSetting Appointments. Updating CRM as you go. Pipeline and diary management. Provide exceptional customer service We may be looking for experience. However, the most important attributes we seek is enthusiasm, dedication, customer centric focus and a desire for development and success. Want to join an innovative, and successful driven team? Please apply today. For a confidential conversation please email ninasalimbusinesstelecom.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have experience working towards targets and KPIs? Do you have experience in a cold calls sales environment?

    location NSW 2000, Sydney NSW 2000, Australia


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