Call Centre Executive Jobs In Melbourne

Now Displaying 31 of 19 Call Centre Executive Jobs

  • Junior BDM

    At Arq Group, our people solve complex challenges, and provide seamless, end-to-end solutions for businesses, big and small. We help small business owners realise their potential online. We partner with over half a million customers get started with their own digital journey. From registering a domain name and building a website, through to the digital marketing solutions that drive ROI, we can offer an end to end solution. We are Australia™s leading digital partner, unleashing the possibilities between business and people. What will your day look like? Joining our dynamic SMB sales team, you™ll have the flexibility to manage your own time and your pipeline. You™ll get to Call a range of small to medium business owners and tailor our digital marketing solutions to suit their needs Do some discovery and find your clients™ pain points Take a consultative approach to your sell Build up and manage a solid pipeline (leads are provided, but lead generation is encouraged) Customise our solutions for our customers Build your knowledge and understanding of the digital market, and our bespoke digital solutions Participate in run regular sales stand ups and team building sessions Hit your sales targets, and tap into your uncapped commission About you Proven success in similar outbound solutions selling role preferred Excellent communication and active listening skills A curiosity for all things digital A natural ability to build relationships with people A proactive, eager attitude Previous experience in digital is highly advantageous - websites, SEO, Social Media Marketing, Pay Per Click LifeatArq Barista style coffee machines? Check. Brand new offices with a purpose-built wellness space? Check. Learning and talent programs to support YOU at every stage of your career. Check. A range of social activities from diversity driven events to board game nights and LAN parties. Check. We believe in culture contribution. Whatever your interests, we™ve got you covered. At Arq Group, you can find your space to (change). Our tag line is about YOU. As a team we thrive on your success, we encourage your self-development, your creativity and self-expression. Our people have the freedom in their role and in their physical office environment to think outside the box, innovate and grow. We™re a WORK180 endorsed employer for women, WGEA recognized as a pay equity employer and ˜Our Way™s continue to encourage a collaborative, inclusive, innovative and passionate approach to everything we do. Join us. Become an Arqadian and find your space to (change).

    location NSW 2000, Sydney NSW 2000, Australia

  • Member Engagement Consultant -12 month contract

    About VicSuper Were passionate about helping Victorians get super active. For 20 years weve coached our members to plan and protect their financial future. At VicSuper, everyone is super at something and everything we do aligns with our shared values and quest to be our best selves. We are an innovative and award winning profit-to-member fund that puts the member first in everything we do. About the opportunity We are looking for an outcome driven, self-motivated individual to be a part of our Member Engagement team. We are a small team that does big things to help both our members and VicSuper. We generate leads into opportunities and opportunities into outcomes. Youll be a part of a close knit team of fun loving yet high performing individuals who always help each other to strive to do their best. You will be responsible for Contacting members and prospects on the phone as part of planned campaign activity to achieve specific campaign targetsobjectives Nurturing leads from initial stage to final outcome Having outcome driven conversations with members and prospects Identifying opportunities to educate members and prospective members about our products and services Working closely with other teams and providing feedback regarding outcomes Qualifying advice referrals from our Member Services team and determining the most appropriate advice channel for the member Generating personal advice referrals for our Financial Planning team using effective questioning techniques and identifying members need for advice Providing General Advice to members when required What you will bring to the role Experience working in an outbound contact centre The ability to convert leads to opportunities Relevant previous experience in superannuation or financial services Exceptional phone manner and customer service skills The ability to engage members in conversation and have meaningful conversations A personality that is self-motivated and driven to achieve individual KPIs Prioritisation and planning skills Ability to work autonomously RG 146 qualification to provide General Advice Why VicSuper? If you join VicSuper we can offer you a competitive salary package, a great culture, work-life balance, career growth opportunities and access to some awesome benefits To apply please click on the Apply button below and complete our online application form. VicSuper is committed to ensuring equal opportunity, fairness of treatment, dignity, and the elimination of all forms of discrimination in the workplace for all employees and job applicants.

    location Melbourne VIC 3000, Australia

  • Outbound Sales Representative

    Were on the hunt for an energetic, fun and over-achieving Sales Representative looking to join a tech start-up based in Sydney CBD....

    location NSW 2000, Sydney NSW 2000, Australia

  • Sales Specialist

    We are currently looking for a motivated Retail Sales Specialist to join our Hoppers Crossing store.. Following an exciting period of growth and success,...

    location Tarneit VIC 3029, Australia

  • Customer Service Manager

    Gozleme King Pty Ltd is a specialty food retailer based in Sydney, which specializes in varieties of freshly made, authentic Turkish street food....

    location Campbelltown Rd, Sydney NSW, Australia

  • Customer Service Manager

    Analyse current processes and provide improvement recommendations to the Senior Leadership team, the Marketing department and relevant stakeholders....

    location Adelaide SA 5069, Australia

  • Client Service Manager

    University degree in Computer Science of IT related fields, or equivalent experience. Skills qualifications required....

    location NSW 2000, Sydney NSW 2000, Australia

  • Customer Service

    Drivers Licence (Preferred). A bubbly, bright and positive personality a MUST. In this role you will be assisting customers with any queries in regards to their...

    location Brisbane QLD, Australia

  • Customer Service Representative

    Strong Microsoft Office skills are critical and the completion of Certificate IV in Business Administration will be well regarded or the desire to undertake...

    location New South Wales 2036, Australia

  • Customer Service Representative

    Required Experience, Skills and Qualifications. Aid in improving the customer service experience through ideas and initiatives....

    location Plaza St, Wynnum West QLD 4178, Australia

  • Customer Service Officer

    Community and Commercial Services provide direct services and facilities for the enjoyment of the community....

    location Seattle Distribution Center Building B, 6751-6795 E Marginal Way S, Seattle, WA 98108, USA

  • Customer Service Coordinator

    Current First Aid Certificate (Workplace Level 2). Current CPR Certificate. Working with Children Check. Our core areas of business and facilities stewardship...

    location Dumbleton QLD 4740, Australia

  • Customer Service Representative

    Answering inbound phone calls. The successful candidate will assist with the day-to-day operations of the Customer Service Team by performing the following...

    location Mulgrave Ct, Clayton VIC 3168, Australia

  • Customer Service Representative

    Drivers Licence (Preferred). One of the key functions of these roles is to take and action inbound calls from active and existing customers regarding a variety...

    location Constitution Hill NSW 2145, Australia

  • Telesales Consultant

    Your main duties will include. Proven telesales experience (minimum 2 years™ experience). Cold and warm calling existing customers....

    location Huntingwood NSW 2148, Australia

  • Outbound Sales Consultant

    Please forward applications VIA our seek ad or attention them to. Your ultimate goal is to eventually attend these appointments as a fully-fledged sales...

    location Melbourne VIC 3148, Australia

  • Outbound Sales Consultant

    Hourly rate with a generous incentive program both paid fortnightly.. If you are looking for a job where you can make a difference and use your sales...

    location Brisbane QLD 4006, Australia

  • Telemarketer

    We have a database full of customers ready to call. Please send your resume today. Full Time Telemarketer is required to start asap....

    location Newcastle NSW 2290, Australia

  • Customer Service (Entry level)

    The opportunity Internally known as a Customer Relationship Manager you will manage a portfolio of accounts by guiding our customers to resolving their financial problems. Your main responsibilities will be Generating and investigating leads Negotiating with customers Making high levels of outbound calls Problem-solving What™s in it for you? Salary our package starts from 48,000+ Super + uncapped bonuses dependant on experience. We are will to negotiate Growth your salary will be eligible for review every 6 months for the first 18 months Training 4 weeks of paid training to equip you with all the skills you will require Qualifications nationally recognised Certificate III and IV in Financial Services - on us Progression potential to move into a senior role within 12 months - Most of our leaders started off as a Customer Relationship Manager, so career progression is just not lip service, we practice what we preach. What are we looking for? Communication clear and confident with the ability to have tough conversations Persuasive the ability to positively influence others Competitive we get a kick out of competing with each other and other teams Respectful every conversation needs empathy and understanding of people™s situation The Perks Bonuses our targets are achievable and the bonuses lucrative. We also pay for near target performance Monthly massages yes¦ you read that correctly Fresh fruit free fruit delivered to the office Bi-Monthly award functions we celebrate the success of our workforce Job stability we are the market leaders and offer genuine career progression Who are we? Credit Corp Group is not your average Debt Collection agency. We are 1600+ strong, with offices across Australia, USA, and the Philippines. We™re an ASX200 company, with 2 main business streams debt purchase and consumer lending. At the heart of our business is the fairness, respect, and inclusion of all our clients and staff. You don™t have to be mean to be a debt collector We value attitude over years of experience, so if you™re currently working in a different industry or looking for stability then we would love to hear from you.

    location Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia

  • Client Support Officer

    Our Company Established in 2004, DCS Group Aust Pty Ltd is a Debt Agreement Administrator licensed under Australian Bankruptcy Laws. We offer a range of personal insolvency solutions (Debt Agreements, Bankruptcies and Personal Insolvency Arrangements) to people who are experiencing serious financial problems. To learn more about our company and how we assist our clients, please visit our website About The Position As a Client Support Officer working in our Contact Centre team, you play a critical role in assisting our clients with their payments for their particular insolvency matter. You should be pleasant and empathetic so that our clients are comfortable going to you when they are struggling. You need to have the ability to build rapport and trust with people in stressful situations and to be non-judgemental. Have you got what we™re looking for? Here are the essentials. Be able to clearly explain concepts which can be difficult at times. Good financial maths and problem solving skills. A high level of proficiency with computers. We have a customised database and business apps but often use Excel, Outlook and Word. We are looking for people with a passion for team work and are looking for a long term position. Great attention to detail and accuracy. Self-motivated with a strong ownership of tasks and a can-do attitude. Ability to work well under pressure and juggle multiple deadlines. You will be typing notes as you talk to clients so at least 40 wpm required. What is in it for you? A permanent, full time position. Extensive in-house training. Friendly and supportive team environment. Our employees enjoy many events throughout the year including Australias Biggest Morning Tea, RUOK? Day, Melbourne Cup, and of course our annual Christmas celebration. This role has a lot of variety, no two days are ever the same. You are constantly learning and it is a fantastic opportunity to build your career with us and be part of a dedicated team helping people during a critical time in their life. Apply Now If you have all of this and are ready to be challenged, please click APPLY NOW to send in your resume and cover letter to DCS Group. No contact from recruitment agencies or third parties, please Please Note Criminal history and financial integrity checks will also be completed for the successful candidate.

    location Brisbane QLD 4053, Australia

  • Collections Officer

    About the Business We are an awesome, growing, fun, thriving business that wants people with great attitudes, personality and a drive to develop and deliver results. We are leaders in the Collections space working with a variety of clients, working hard to recover debts as efficiently as possible. We are based close to public transport in Caulfield North. Come join our successful team and develop your career About the Job As a Collections Officer you will be speaking with a wide variety of people from all walks of life. Youll be good at listening, empathising and delivering excellent customer service to help the customer to pay back their debt. You will be taking inbound and outbound calls in the contact centre. You will be working 7.6 hours a day on a rotating Monday - Friday 8am - 8.30pm. Your duties will include Administrative duties Contacting overdue customers by telephone, SMS or email Negotiate payment plans or settlements Input customer arrangements into the system Answering and resolving customer queries over the phone Liaise with third parties regarding payments and arrangements About You Quick learner Positive attitude and flexibility Ability to follow company policies and procedures Adhere to legislation Hold a clear police check, or have the ability to get one Contact centre experience is desirable Experience working in a team environment Must have excellent phone manner and strong, clear communication skills Strong computer skills Resilience Able to start immediately If you think you fit the bill, hit the APPLY button now

    location North Rd, Melbourne VIC, Australia

  • Customer Service Manager

    Company Description NEXTDC designs, builds and operates next generation data centres using cutting edge technology, providing local and international companies with premium data storage facilities that enable them to transition to a cloud computing environment. Going from a start up to a scale up, NEXTDC is an ASX200 listed company with eight, soon to be eleven, data centres in five capital cities. At NEXTDC, we know that our success depends on the talents of our people and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do and we are committed to our mission to be the leading customer-centric data centre services company. Job Description The Customer Service Manager is a critical role in our business, being the driving force of our Customer First value by managing and delivering a world class customer experience. As the Customer Service Manager you will be on the ground managing the day-to-day operations of our Customer Service teams in both our Macquarie Park locations. This is a fantastic opportunity to make your mark on how we operate and deliver our customer experience in the next phase of company growth. In this role you will not only be a manager but a leader and mentor to your team members by empowering them to be the best that they can be. You will also manage all recruitment, training and performance management activities for your teams. Qualifications To be successful in this role you will have 5+ years in a similar management position with the passion and drive to deliver an exceptional customer experience. Ideally in your career you would have managed a 24x7 team including managing rosters, employee performance, training and have the skills to have those hard conversations, as well as having had exposure to award andor EBA interpretation and security posture (desired).

    location NSW 2000, Sydney NSW 2000, Australia

  • Call Centre Representatives - Collections

    About Our Company At Probe you will have the opportunity to really make a difference. Probe Group are Australias fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and since having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth. About the Role We are recruiting NOW for passionate and reliable Call Centre Collections Agent who enjoy working in a fast-paced environment are team players, have high learning agility and a drive for success. Key details youd want to know Location North Richmond Multiple Casual opportunities starting Friday 30th November Monday to Friday 9am to 8pm Rotating roster Full-Time Paid Training Successful applicants will be required to complete a National Police Check The Role Chasing outstanding payments via telephone, with a first call resolution mindset Managing outbound and inbound calls from customers and related parties Handling customer queries in an efficient and effective manner Skip tracing to locate and contact customers Ensuring debts are paid on time About you Excellent verbal and written skills Negotiation and dispute resolution An exemplary telephone manner Superior customer service skills A commitment to quality service Culture Benefits Ongoing coaching and support Growing Organisation - Multiple career progression opportunities Fast paced, innovative rewarding environment How to Apply If you think this sounds like a great opportunity to work for the PROBE family then click apply now To apply online, please click on the appropriate link below. To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Jonathan Borg on , quoting Ref No. 837608.

    location Melbourne VIC 3000, Australia

  • Collection Team Leader

    About Us Civica builds software and provides IT and digital transformation services to support some of the most important organisations in our communities like schools, libraries, local councils and state agencies. We are Market-leading specialist in specialised systems and Business Process Outsourcing that help teams and organisations around the world to transform the way they work. Combining exceptional customer focus, experience and commitment. Our team is proud to work within the sectors we do, where we make a real difference, contributing to the growth of the societies that we live in and accelerating the digital transformation of the public sector and associated markets. Want to join us and help continue our mission? About The Opportunity Reporting to the Service Group Manager, this will be a busy fast-paced role managing a team of collections officers. You will be responsible for day-to-day delivery of the Collections Function including providing efficient effective service Responsibilities Develop a team of collection CSRs who will undertake a full range of collections activities. Support CSRs through training, development and coaching activities to ensure KPIs are being met. Ensure customers receive a quality service that is consistent and meets their needs. Oversee all statistical information required by the relevant bodies to ensure information is collated and returned within the required timeframe. Work with the client service team to scope additional work outside of Business as Usual. Essential Skills and Experience A proven record of accomplishment of managing within a similar collections role (preferably within the outsourcing industry or public sector). Strong interpersonal and conflict resolution skills Ability to motivate staff, successfully manage their performance and providing feedback Proven ability to meet deadlines, targets and KPIs Experience interacting with all levels of customers, Clients, and staff in a professional manner Previous reporting skills will be highly valuable Benefits and perks At Civica we believe our people are our biggest asset and we pride ourselves on cultivating a supportive and modern working environment whilst providing you with the tools you need to get the job done. We will offer what you would expect in todays modern work environments Join a growing and successful business Genuine career development What Next? Do we sound like a good match? If so then we would love to hear from you Please include a cover letter along with your resume. Apply Now Civica is an equal opportunity employer and welcomes applications from all sections of the community. Civica has a global Glassdoor rating of 4.1. Check us out

    location Melbourne VIC 3000, Australia

  • Call Centre - Inbound Sales

    Company description RACV operates in the areas of motoring and other transport, the home, leisure and travel, and retail. RACV has more than 2000 employees who work under the leadership of an 11-member non-executive board and Managing Director and CEO Neil Taylor. Job description MEMBERLINE CONSULTANT Inbound Sales role Choice of AM or PM Shift Commencement date 3rd December Noble Park location RACV offers products and services in Motoring, Home, Leisure, Travel, and Finance. We boast a proud 115-year history of delivering market-leading products and services, Membership benefits and peace of mind to Victorians. We are seeking expressions of interest from energetic and passionate customer-service stars to join our team on Monday 3rd December. This is an inbound call centre role and not for the faint hearted, but for those who are proactive and have the drive to succeed in a fast-paced environment. About our Call Centre The RACV Member Contact Centre (MCC) is a dynamic and action-packed environment which prides itself on recognising and rewarding outstanding performance. Due to continued growth and the value-packed products and services we have on offer, we are continuing to experience increased call volumes. To ensure we continue to deliver exceptional service to our members we are looking for people like you. About you You will be naturally driven to exceed targets and KPI™s and pride yourself on exceptional customer service. Your enthusiasm and commitment to enhance the member experience will be demonstrated through all your interactions with both new and existing members. You will have the ability to grasp the role quickly and be naturally tech savvy to navigate your way through multiple computer systems. You don™t need you to have call centre experience, our thorough induction and training program will get you up to speed and set you up for success. What we™re looking for in you is your commitment and desire to be the best you can, this could be just the beginning of a brand-new career¦. Hours of work Full time, 38 hours per week 5-week rotating roster including varying shift lengths Choice of a fixed AM or PM shift after training One rostered weekend every 5 weeks Fully paid 12-week training upon commencement (Monday “ Friday between the hours of 8am “ 6pm “ 38-hour week) Benefits Discount on RACV Insurance products Free roadside assistance Cash incentives, vouchers, campaign prizes Discount on resort accommodation If you are looking for stability with a reputable brand, this is the role for you Applicants must have full Australian Workrights and agree to undertake a criminal check Seeked profile Work close to home with an iconic brand that offers full training and great benefits.

    location Mulgrave Ct, Clayton VIC 3168, Australia

  • Call Centre - Part Time Inbound Sales

    Company description RACV operates in the areas of motoring and other transport, the home, leisure and travel, and retail. RACV has more than 2000 employees who work under the leadership of an 11-member non-executive board and Managing Director and CEO Neil Taylor. Job description MEMBERLINE CONSULTANT Inbound Sales Training provided to ensure your Success Permanent Part Time Shifts Straight PM roles or AMPM Combination Come along and join the team RACV Our RACV Member Contact Centre based in Noble Park prides itself on recognising and rewarding outstanding performance. We are proud of our dynamic, action-packed environment and due to significant growth are ready and waiting for our next wave of top talent to join our exciting journey of development. We are not searching for people with an extensive call centre background¦ However, our new talent WILL have solid customer service experience, the ability to build rapport quickly and easily to identify a need by asking the right questions to impress and engage our members. To ensure your success you will have enthusiasm to succeed in a fast-paced environment the ability to learn quickly and the drive to exceed sales targets KPI™s high level computer skills with proficiency to navigate through multiple systems enthusiasm and commitment to provide a positive member experience The hours of work PM shift “ Permanent part time “ 20 hours per week four shift patterns to choose from, 2 shift patterns with AM hours rostered on weekends some flexibility available on weekday PM start times What we will offer you fully paid training period to make selling one of Victoria™s most trusted brands easy (Training is full time Monday to Friday between 8am “ 6pm for first 2 weeks) a competitive salary after qualifying period free Roadside Assistance discount on RACV Insurance products resort accommodation team and individual awards and incentives “ vouchers, weekend trips, holidays etc. If you are looking for an exciting new challenge with a big reputable brand we want to hear from you “ apply now Applicants must have full Australian Workrights and undertake a criminal history check Seeked profile Noble Park location, full training and great staff benefits with the PT hours

    location Mulgrave Ct, Clayton VIC 3168, Australia

  • Reservations Sales Agent - Casual

    Hanrob Pet Hotels is Australian pet owners number one choice for pet boarding and dog training. Family owned and run since 1981, our award-winning business has six Pet Hotels located in NSW, VIC, QLD and ACT, offering a range of pet accommodation options as well as dog training and doggy daycare services. Due to continued growth, we are looking for high energy Reservations Sales Agents who are ready to convert business from enquiries received via web or phone using established sales techniques. ESSENTIAL DUTIES AND RESPONSIBILITIES Build and develop relationships with new and existing customers. Qualify sales leads and develop quotes with a high degree of accuracy, efficiency, and courtesy. Leverage product knowledge to create exceptional package offers for customers. Entering reservation bookings with a high level of accuracy. Maintain a high level of customer service at all times Adjust priorities and manage time in a fast-paced environment. Follow up on quotes and maintain CRM. ESSENTIAL REQUIREMENTS 1-2 years of sales experience Excellent selling and communication skills both verbal and written. Must be a team player with a positive attitude. Consistent attendance and punctuality. Open availability to work on a rotating roster from Monday “ Sunday (our opening hours are 7.00am “ 6.00pm) If this sounds like the role for you please hit apply now and send us a copy of your resume Applicants must be an Australian or New Zealand citizen or an Australian permanent resident. Previous applicants need not apply and only shortlisted candidates will be contacted. Due to our location nearby Sydney Airport, having access to your own transport would be advantageous. No agencies please.

    location New South Wales 2020, Australia

  • Customer Service Manager

    Black Swallow was established in 2015 and is a young, fast growing cosmetics and fashion eCommerce store. 3+ years experience in relevant a customer service...

    location Alexandria Ln, Surry Hills NSW 2010, Australia

  • Sales Operations Manager - Google and Facebook Products

    About the role This is an exciting new opportunity for an enthusiastic and experienced Sales Manager to oversee our outbound sales team in our Southport Office in the Gold Coast. Reporting to the APAC Sales Director, you will be responsible for the effective and day to day operations of the call centre and work collaboratively to strategise to continue the ongoing growth of the organisation. Who we are At Disrupt Digital, our mission is to help small to medium businesses succeed online by providing expert digital marketing solutions that increases exposure and traffic. We give our clients an epic customer experience every single time and our strategy is to always act with integrity and transparency. We partner with Facebook and we are also a Premier Google Partner. This opportunity will see you working with one of our brands under Disrupt Digital. About you You will have a proven track record in a similar role. Ideally, you have knowledge and experience working with Google Adwords and Facebook which will enable you to hit the ground running but this is not essential. This is a great opportunity for an experienced and enthusiastic Sales Manager to take our sales execution and market presence to the next level. Requirements Minimum 5 years experience in a leadership role in an outbound sales call centre Excellent problem solving, analytical and decision making ability - able to make sound decisions under pressure Leadership skills with demonstrated experience collaborating, coaching and developing direct reports Experience with performance reviews and performance management A hands-on approach with a willingness to lead by example Ability to multitask and get the important jobs done in a timely manner A proactive approach to planning for the success of the team and the business Proven ability to motivate the team and keep the energy levels consistently high The willingness to go over and beyond when required and be able to think out of the box High standard of professionalism and integrity. What we will offer you Very competitive Salary package including Bonuses and Super A ˜Google™ inspired office overlooking the marina in Southport A dynamic team environment where we encourage fun An opportunity to showcase your talent and make decisions which will ultimately benefit the business. To Apply Select œApply and attach your resume for consideration. Enquiries are welcome, please contact the Recruitment Manager - Kelvin Paama on (07) 3053 8768 ext 463.

    location Gold Coast QLD 4215, Australia

  • Trainee Mortgage Broker

    About the business and the role As Australias fastest-growing and most exciting Fintech, weve quadrupled in growth in the last two years and have a need for talented, career-oriented salespeople. With aggressive year on year growth, we plan to take our people on the journey with us. Our mission is to make the home loan process easy and straightforward for our customers, and believe the answer lies in technology. We are actively seeking people who are passionate about joining the Fintech space and assist in changing the Australian lending landscape. With our best-in-class sales training program, you will be given the opportunity to learn a new way of thinking in how technology and humans can work together in the financial arena. Join us in our funky Circular Quay offices, with a vibrant and team-oriented work environment where our people enjoy awesome perks such as free gym membership, regular company lunches, Awesome Days, monthly community projects, massages, yoga classes, Friday night drinks, and much, much more If youre excited by the sound of a rewarding corporate sales role with strong earning potential want to join a rapidly-expanding business thats leading the charge in one of the most exciting industry sectors around, then theres never been a better time to join us. Job tasks and responsibilities Engage with our customers by phone and generate telephone and face to face appointments for our national team of Home Loan Specialists Educate customers on our services and engaging them to either refinance, consolidate debts or purchase a new property Integrate our best-in-class sales training with your can do, will do attitude to assist in achieving consistent results Regularly contribute as an active team member. Skills and experience As a recent grad or newer entrant to the workforce, you will bring a strong desire to learn and build your career within the finance and tech industry. With a hardworking and driven attitude, you will be a self-motivated team player. With a client-centric view, you will be able to easily build rapport with your customers and be driven to provide the very best in service. This is a full-time role, however we offer some flexibility for the right candidate. Please ensure you can work a minimum of 4 days a week before applying for this role. Job benefits and perks Free gym membership Office yoga Free massages A weeks additional annual leave after 3 years service Open pantry with complimentary food for staff Complimentary beerwine fridge open on Friday afternoon Friendly, work hard, play hard culture Awesome Circular Quay location Regular social activities.

    location NSW 2000, Sydney NSW 2000, Australia

  • Contact Centre Manager

    Set amongst the vibrant cafe culture in Oakleigh our office is a hive of excitement. ASG is the largest provider of education scholarship plans in Australia. Since our inception, we have supported the education journey of more than 520,000 children and more than 2.3 billion has been returned to members. An opportunity has arisen for a Contact Centre Manager, with a genuine enthusiasm for excellence in customer service and real desire to undertake a leadership role. This role the perfect opportunity for you to showcase your talents Reporting directly to the Head of Customer Care, you will be responsible for creating an engaged and proactive team by providing coaching and mentoring to agents on how to take calls, process incoming correspondence and break-down requests with an appropriate level of support for customers with timely feedback. You will also be responsible for the day to day management of the incoming contact centre, ensuring coverage, forecasting contact demand and scheduling rosters to make the most efficient use of resources. You will also be responsible for any escalations or issues and managing sensitive enquiries from time to time. To be successful in this role, you will have proven experience in providing sound leadership and management competence. This will include experience in interpreting and administering legislative and policy requirements. Your strong interpersonal, interaction, written and verbal communication skills will equip you to engender the trust and confidence of management, staff and other stakeholders, resulting in effective collaboration and productive working relationships. The ability to establish priorities across a diverse range of tasks and set and meet tight deadlines, often in an environment of conflicting priorities will be ideal. Experience in building and sustaining an upselling and cross selling program will be highly regarded. Duties Include Accountability for the day to day operational management of the contact centre team Determine contact centre operational strategies by conducting assessments, performance reviews, capacity planning, and costbenefit analyses Maintain and improve contact centre operations by monitoring system performance identifying and resolving problems preparing and completing action plans managing system and process improvement and quality assurance programs Meet contact centre financial objectives by estimating requirements, preparing an annual budget, scheduling expenditures, analysing variances and initiating corrective actions Prepare contact centre performance reports by collecting, analysing and summarising data and trends. Develop and execute key promotional initiatives and increase sales through up-selling and cross-selling Monitor and continuously improve CSAT and NPS survey results. Essential Criteria · Experience in a Contact Centre Management role including · Inbound customer service · Upselling · Cross selling. · Ability to build, manage and motivate an effective team · Understanding of call centre methodologies and associated legislation · Demonstrated ability to develop and execute strategies to ensure team success · Exceptional verbal and written communication skills · Excellent attention to detail · Ability to work to budgets If this sounds like the job you have been looking for then we would love to hear from you. Send us your resume and cover letter and make sure you tell us why you are the one BENEFITS Competitive Salary Flexibility South Eastern location close to public transport, shops and cafes Great culture and friendly team environment with a real focus on learning and development, including succession planning

    location Mulgrave St, Ashwood VIC 3147, Australia

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