Call Centre Manager Jobs In Adelaide

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  • Senior Strategic Account Manager

    Senior Strategic Account Manager Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. This is an exciting time to be a part of the Datacom and the Connect Customer Team. We have had an extremely successful year with significant growth across our accounts. We are deeply invested in building on that growth and delivering to our new goals which underpin our strategic priorities. Working closely with the Contact Centre Operations Leadership Team and the Head of Customer, the Senior Strategic Account Manager will be a key contributor towards building on our strategic competence and being regarded in the market as Client Champions and Industry Leaders. About Datacom With over 6,000 people across our global offices, Datacom is one of Australasia™s largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and management, as well as payroll and customer service design and operations. Founded in 1965, we are local at heart, yet world class in capability. Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions. The Role In this newly created role, the Senior Strategic Account Manager will report into the Head of Customer and will lead our team of Account Managers. The Primary Purpose of this role will be to promote Datacom™s services and develop new business across a range of industries particularly into the Government space.Working in partnership with the Operations General Manager, you will identify new business opportunities and maintain key relationships. This role requires you to use your operational knowledge and prowess, your experiences of delivering to scale and your exceptional account management skills. Your communications skills will be second to none and your addiction to problem solving and success with exceptional relationshipstakeholder engagement skills will set you apart. We are flexible with the base location being Canberra, Sydney or Adelaide. There will be some travel required on a monthly basis. A truly exciting opportunity for a seasoned and strategic account manager who thrives in a fast paced, solutions focused environment. This role will suit someone who is passionate about achieving outcomes in a collaborative manner, and has the resilience and grit to drive and influence decisions. Coming from an environment where you understand the nature of building and growing positions well. Core objectives of the role include Team Leadership Account Development and Management Relationship Management and Stakeholder Engagement. About you Excellent problem solving skills, with an emphasis on innovative and creative solutions that result in higher profitability. Excellent opportunity qualification skills with proven ability to negotiate and close winwin solutions for all parties. Ability to work across an account along with C level management. Excellent communication skills. Proven track record of achieving or exceeding targets. Strong analytical and problem solving skills. Excellent customer relationship building and management skills. Strong influencing and persuasive ability. Experience and knowledge of the Outsourced Contact Centre market and Customer Experience Industry trends and best practice. Proposal coordination. Ability to convey politically and culturally sensitive information of a complex nature to a diverse audience. Due to security clearances requirements, Australian Citizenship is required. Datacom offers a complete employee life cycle from flexible working arrangements, inspiring leadership programs, development opportunities through to corporate wellness programs and a passion for the importance of work life balance. Our future looks bright. And so can yours. If youre ready to make a move, were ready to talk. For more information please contact Dolly Miranda on 02 9023 5137 or to apply, please click APPLY NOW. (02) 9023 5137 DATACOM.COM.AUFUTUREISBRIGHT

    location Sturt St, Adelaide SA 5000, Australia

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