Call Centre Jobs In Brisbane

Now Displaying 11 of 11 Call Centre Jobs




  • Customer Engagement Representative

    New Customer Engagement Representatives TSA want passionate Team Members to launch our brand new Service Sales program with Australias largest provider of Leading Early Learning Childcare Centre family services. Multiple positions available commencing 11 March 2019 Full-Time and Part-time vacancies (Part-time minimum 22.8 hours per week 8am-430pm, 3 days per week) Flexible working hours (Operating Hours M- F between 700am to 700pm) Engage in a variety of work Inbound, Outbound Chat Full-Time and Part-time Options available Queen Street, Brisbane TSA have recently partnered with a leading ASX Listed Early Learning and Child Care provider to launch a new Service Sales Program. Our new client operates over 21 Centre brands throughout Australia Singapore. We would love to invite amazing talented team members with world class customer service and passion to join our new team What will you do? As a Customer Engagement Representative, you will be the voice representing a number of our client™s brands to support their Early Learning and Child Care Centre Manager™s. This role primarily focuses on talking to parents and through discovery, lead to scheduling Centre site tours and encouraging enrolments. With your help, Centre Manager™s will be able to deliver a highly personalised special site tour for each family that walks through their doors. How you will do it? Build authentic connections with customers Resolve enquires and manage high level complaints Complete thorough needs analysis with customers to identify the best Family Centre Fit for their child and schedule a site tour and Promote and enhance the reputation of the Centre Brands by providing accurate information around the key benefits, features and culture of each Centre. Why work for TSA? Modern lunchbreakout rooms (milk, tea, coffee fruit included) containing Table Tennis 2 weeks comprehensive training, with ongoing coaching and development Leadership development through Emerging Leaders Program (STRIVE) Career advancement opportunities within an expanding company both nationally and internationally and Rewards Recognition including overseas holidays. What About You? Ability to build Rapport with Early LearningChildcare Centre Managers Passionate about customer service and helping others Confidence in taking ownership of calls to problem solve and come up with value adding solutions A high degree of patience and empathy for others in difficult situations Able to multi-task and manage time effectively without compromising service levels Team player, working collaboratively to exceed expectations Ability to convey complex information in a clear and non-technical manner High degree of professionalism Highly flexible and adaptable “ welcomes change A love for learning new things and Genuine interest in early childhood education and care. Champion TSA Core Values (Customer First, Accountability, Integrity, Creativity, One TSA) How do I apply? If you™re ready to take your expertise beyond what you know and can make a significant difference in a new program then we want you. To express your interest in this role, please apply and address your application to Georgina, Senior Operations Manager. Please include your Resume and we would love to see a cover letter outlining your suitability to our positions with the below questions included What motivated you to apply for the role? In your opinion, what is a world class customer experience? If you have any questions, please email Alexia.Ellmerstsagroup.com.au

    location Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia


  • Team Leader - Customer Service INTERVIEWING NOW

    Based in our Brisbane Central office we provide specialist customer call centre expertise on behalf of valued clients. We are looking for Team Leaders in our Delivery Centre, who will be responsible for supervising, motivating and leading a team of Customer Service Advisors, providing day to day operational and administrative support to achieve performance targets. MONDAY - FRIDAY (NO WEEKENDS) Duties Tasks Act as the first level of escalations and resolve all people issues within the team through regular feedback, one-to-one coaching sessions and team meetingscalibrations Manage team performance and responsible for the overall development of the team to reach their potential Responsible for managing people metrics within the team e.g. attrition, absenteeism, schedule adherence etc. Conduct call evaluations and monitoring and provide feedback to agents or management Preferred Skills and Experience Demonstrated initiative and problem-solving skills Demonstrated leadership qualities that inspire and inclusive of all staff Effective formal and informal communication. Ability to prioritise and action tasks concurrently Proven customer service skills within a business environment Ability to balance Concentrix requirements and clients expectations Demonstrated experience in successfully leading or coaching a team of 15 to 20 team members to ensure all key metrics are successfully achieved If this is you click APPLY NOW Applicants must be an Australian Citizen and pass a thorough police check and standard pre-employment checks.

    location Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia


  • Appointment Setter

    Wanted to book appointments for our sales team from qualified leads. Generous hourly rate paid weekly. Appointment Setter Required....

    location Brisbane QLD 4102, Australia


  • Appointment Setter

    Wanted to book appointments for our sales team from qualified leads. Generous hourly rate paid weekly. Appointment Setter Required....

    location Brisbane QLD 4102, Australia


  • Customer Care Team Member - Full time

    location Brisbane QLD 4076, Australia


  • Team Leader Service Business

    Team Leader Service (BusinessEnterprise) Australia Post is changing at an incredible pace. In the Business and Government department, we™ve integrated technological services that help large organizations and government departments adapt in an increasingly digital world without relegating on our historically successful offering of parcels and mail - all of which helps move Australia forward. And we™re only getting started. Nowadays, our plans are to lead the enterprise, business and government service space by encompassing our full range of products. And to get there, we™re on the lookout for ambitious people to join our truly diverse team. Working within a start-up culture that™s backed by all the resources Australia Post provides, the opportunity to innovate and push boundaries to improve services for all Australians is ready and waiting. What™s the job involve? The Team Leader Service leads a team that aims to deliver a best in class service experience for customers, while building capability in the frontline. This role is responsible for leading, developing and coaching the team to achieve both customer and business outcomes. The Team Leader Service works across the Business and Government portfolio to implement best practice across our service business. What it™s like to work here? For you, it means youll do great work, learn from the best and develop a career within a robust and well-invested but empowering and creative environment. We all work hard “ were working on major challenges, after all “ but we also recognize that you have a life outside of the office, so we provide flexible conditions that enable you to grow whilst enjoying genuine work life balance. We™re looking for someone with Strategy to lead conversations with people to draw customer insights from the front line in order to understand what things are important to customers and what the barriers to delivering on these are. Using data daily with a knowledge of comparative performance to understand how we are performing for our customers and instigate the right actions to bring about improvement Maintaining connection to customers by managing escalations and service recoveries. Collaborating with peers to share and talk about customer experience improvement opportunities, using customer and agent data as a basis for these conversations Manage the delivery of quality customer service using the organisation™s systems and technology to monitor individual and team progress in achieving product service targets and standards. Use continuous improvement techniques and processes to increase performance. Manage, monitor and analyse individual, team, and customer contact centre performance against objectives and take actions where necessary. Ensure that performance systems and processes are monitored to identify actions required to achieve customer experience, profit productivity plans and targets. Develop a workplace learning environment using coaching and mentoring which contributes effectively to development of workplace knowledge, skills and attitudes. Facilitate and capitalise on change and innovation by coaching and mentoring individuals teams to develop competencies to handle change efficiently and effectively. Determine the development needs and priorities for staff and lead the provision of skill or knowledge development activities. Implementing staff performance development plans in accordance with the organisation™s goals and objectives. Establish workplace relationships to effectively communicate objectives and information to team members, peers, stakeholders customers in a clear accurate, timely and consistent manner. Reward and recognise behaviours that facilitate continuous improvement Manage workplace information systems through ensuring the training of staff to deliver accurate and efficient use and maintenance of records and database systems. Encourage high performers to share best methods with their peers Role model a culture of learning and growth by reviewing own leadership effectiveness, and seeking feedback from others to continually improve. Manage personal work priorities to enable you to identify and develop the knowledge and skills for staff. We see our culture just as important and therefore the successful candidate will display Excellent decision making ability. Highly driven with a passion for results. Be service focused in everything they do. Are willing to take on feedback and strive for continuous improvement. Technical skills are important, however they are not everything. Benefits Culture We believe a diverse and inclusive workplace brings out the best in our people. We encourage applications from people of all ages, nationalities, cultures and disabilities. A career at Australia Post Group can lead down many paths and we are passionate about offering a supportive, inclusive culture, competitive compensation and flexible working conditions that enable you to develop whilst enjoying genuine work life balance. To register your interest with our passionate careers team, please apply and remember to upload your details and your most recent resume.

    location Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia


  • Phone Consultant

    location Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia


  • Customer Service Assistant, Customer Care

    What will you be doing? As a Customer Service Assistant, you will be required to assess the caller™s needs and determine the most appropriate course of action or referral. Additionally you will Answer inbound general enquiries. Conduct outbound calls to customer™s and dealerships Problem solving - ability to take an enquiry from 1st contact to resolution. Target achievement “ which includes outbound and inbound calls, case management and email correspondence. The willingness to assist customers and show courtesy at all times. Review and respond to customers enquiries complaints. Ability to build a strong and lasting relationship with the client and dealerships “ they play an integral part of our daily activities. Confident communication skills both verbally and written “ the way in which you communicate is crucial to your success. What makes a successful Customer Service Assistant “ Customer Care? Youll be someone who enjoys working within a team, is proactive and has an enthusiastic attitude. The following will highlight your success in the role Professional approach and excellent telephone manner Confident and professional writing skills The ability to work in a fast paced, deadline driven environment Excellent time management skills with the ability to prioritise workload Ability to work as part of a strong, cohesive team and contribute towards shared goals Confident computer skills and the ability to use multiple systems Previous case management and complaints handling experience is advantageous. About Us We are the worlds leading specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care. We specialise in assistance, international health life, automotive and travel insurance direct to the customer or through business partners “ in some case integrated into their customer offering. With over 16,000 talented and dedicated employees across 76 countries speaking over 70 different languages we are here for our customers in time of need. 250 million people, or 4 of the worlds total population, benefit from our assistance, travel insurance and personal services, with an intervention every 2 seconds around the world. We are proud to be part of the Allianz Group and we love, as a company, to help people. Working at Allianz Worldwide Partners, youll find the rewards are more than just financial. Without your contribution, we wouldnt be the same. So its important for you to enjoy what you do Benefits and Culture Working at Allianz Worldwide Partners we value and develop our employees. All employees are offered access to a few free insurance covers such as roadside assistance, life and salary continuance. Being a part of the wider Allianz family we also gain access to discount home, motor vehicle, boat, travel and medical insurance. Work is where we spend most of our time and youll be ready to refer friends and family too “ this is where we offer refer a friend family incentives. At Allianz Worldwide Partners we care and want to help you grow, we want you to stay with us for the long term. Thats why our Leaders and Learning Development team are committed to helping you advance your skills, knowledge and qualifications to ensure your career continues to flourish. We can never stop learning. Have a talk with us about the flexibility that can be offered with the role. Interested in a career with us? Simply click on APPLY and we™ll be in contact shortly. Your privacy is important to us. Our Privacy Policy sets out how Allianz Worldwide Partners collects, stores, uses and discloses personal information. This can be viewed below httpswww.allianzworldwidepartners.com.auprivacy-and-security

    location Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia


  • Customer Service Operator

    location Underwood Rd, Brisbane QLD, Australia


  • Team Leader

    About us We are a market leader in Debt Collection and Insurance Claims Recovery. At recoveriescorp, we believe our people are our most valuable asset. Our individual and collective behaviours influence the way in which we interact with colleagues, clients and the broader community. Our culture is anchored around our values Willing, Ethical, Courageous, Accountable, Respectful and Exceptional. By living these values we achieve excellence in everything we do. We constantly strive to be the number one provider to our clients and our proven success makes us proud. The role Due to very exciting expansion we have a fantastic opportunity for an innovative, driven and highly motivated Team Leader to play a pivotal role in the commencement of a new office in Toowong. You will be required to lead a team of collections officers to achieve in the ongoing delivery of outstanding collections outcomes for our client. You will exercise commercial acumen, strategic management skills, and knowledge of collections in managing and monitoring the workflow of the team. You will also guide, coach and motivate the team, acting as a source of referral, in order to create a positive and productive working environment. The incumbent will also be required to interface daily with clients on operational issues. Responsibilities will include but will not limited to Building and maintaining strong relationships with the Client Meeting and exceeding Client requirements and Key Performance Indicators Overseeing the continuing implementation of new processes and procedures Leading and mentoring a growing team Driving motivation and excellence to achieve targets Training and coordination of new and existing employees Task and resource allocation Ensuring the team operate within the quality framework required by the recoveriescorp and the client Call monitoring and file auditing to evaluate adherence to SLA™s, client scripts, and legislative obligations Internal and external reporting About you To be successful in this role you will have proven experience in leading a collections team in a high performance contact centre environment. You will be personable and confident with an ability to connect individuals to a shared vision. You will have client facing experience and understand the need to build and maintain business relationships to ensure success. You will be comfortable dealing with multiple stakeholders and be able to communicate complex information effectively. To be considered you must have the following Ability to mentor and coach staff, excellent questioning skills Ability to lead everyone to work well together towards a common goal Demonstrated conflict resolution and problem solving skills Ability to plan resources effectively to maximise productivity Ability to manage a portfolio of clients and prioritise effectively Desire for self-improvement and acknowledges where there is room for growth Inspirational and able to balance a genuine passion for people with a business focus Seen in the business as a role model for demonstrating and living the values and behaviours Must be an Australian citizen Benefits Competitive Salary Opportunity to be grow your career as part of a brand new team Income protection Insurance (eligible once probation complete) If you are an experienced Collections Team Leader looking for your next challenge then we would love to hear from you. Apply today. Alternatively, contact benstevensrecoveriescorp.com.au for a confidential discussion about the role. Due to clearance restrictions this role is only open to Australian Citizens At recoveriescorp we actively celebrate diversity across our workforce and we are committed to providing inclusive and equal employment opportunities to all candidates. We encourage applications from Aboriginal and Torres Strait Islander people people from culturally diverse backgrounds working parents people with disabilities and all members of the LGBTQI community.

    location Brisbane QLD 4066, Australia


  • Hearing Care Coordinator - Casual - Brisbane area

    At bloom hearing specialists we operate a global network of hearing stores, equipped with the latest technology and most importantly the best people. We have a track record of offering and actively supporting progressive career pathways to our employees to grow and develop in the pathway of your choice. This is a great opportunity for an experienced Customer Service Officer to join our professional and dedicated team. About the role You will be the first point of contact in the bloom„ customer journey and provide great customer service each day. In addition to this, you will be involved in the general administration of the clinic including appointment booking and claims management reception duties invoicing processing and filing documents minor hearing aid repairs and promotional activities. We currently have vacancy for CasualOn Call work across our Albany Creek, Toombul and Capalaba clinics. This represents a great opportunity for an experienced Customer Service professional to join our professional and dedicated clinical team. To be successful in this position, you will have Experience delivering high quality customer service, ideally in a medical center or allied health environment. Be competent in the Microsoft Office suite and the have ability to pick up new programs with ease A proven track record in managing priorities within a busy environment A current drivers licence and own transport High attention to detail and a strong team player Ideally, experience in the retail industry In addition to the above, will be your commitment to being part of the bloom„ customer journey according to the bloom„ values of Courteous, Smart and Open. We thank you in advance for your interest and wish to advise that only short-listed candidates will be contacted by telephone. Please note we will not be accepting any phone calls from Recruitment Agencies. If you are interested in becoming a valued member of bloom„, please email your cover letter and resume by clicking on the APPLY button today

    location North St, Kedron QLD 4031, Australia


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