- Collections Officer
Collections Officer Jobs In Adelaide
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Customer Support Officer
Customer Support Officer THE BANK At Bendigo Adelaide Bank, we believe that our success depends on the commitment, integrity and skill of our staff. We encourage people from a diverse range of backgrounds with a variety of skills to work with us. We want our organisation to reflect the diversity of the communities in which we work. All of our staff are measured by how they demonstrate the values of the Bank, and in return we aim to help achieve a worklife balance for them. Our corporate values of Teamwork, Integrity, Performance, Engagement, Leadership and Passion provide the framework to guide our interactions with each other, our customers, our community, our people and stakeholders. THE ROLE This is a rewarding and dynamic but sometimes challenging position where you will actively engage with our customers who are experiencing temporary or ongoing financial difficulty. The intention of the role is to identify acceptable solutions to assist customers and strengthen our long term relationship, yet being prepared to act decisively where necessary to safeguard customer and shareholder interests. WHAT YOU CAN EXPECT IN RETURN. The Customer Support Officer position provides you with the opportunity to further develop your customer interaction skills in a friendly and outcome driven team. A competitive Salary with Flexible Work Option provisions are available. All training is provided onsite at commencement by experienced and enthusiastic team members and leaders, and ongoing training is continuous due to the ever evolving needs of our business. ABOUT YOU What sets you apart is your passion for delivering great customer outcomes. You will be comfortable talking to people in a wide range of situations and be able to use your strong negotiation and listening skills to guide them to the most appropriate outcome. This role is ideally suited to people looking for a career in Risk Management. YOU™LL ALSO DISPLAY Previous Collections experience is advantageous but not essential, however demonstrated previous experience in a customer service based role is highly regarded. You will also have Exceptional phone and negotiation skills Proven ability to work with targets and key performance indicators High attention to detail and accuracy Strong computer skills Positive ˜can do attitude™ Dedication to Continuous Improvement A caring and empathetic nature A desire to make a difference If you believe you display all of the above attributes, can actively display and promote the Banks values and are interested in joining this rewarding team then we invite you to submit your resume and cover letter.
Sturt St, Adelaide SA 5000, Australia