Contact Center Jobs In Adelaide

Now Displaying 12 of 17 Contact Center Jobs




  • Customer Service Assistant

    Customer Service Assistant San Remo is a market leader in pasta and food manufacturing providing high quality products across our range of iconic brands to our domestic and international customers. With some of Australias most well known and loved brands, San Remo continues to enhance its market position with an extensive range of diverse and innovative products. About the role In this role you will be exposed to a diverse range of tasks focussed on providing first class service to customers, consumers, external stakeholders and other internal departments. Your core duties will include Receiving, processing and recording customer orders taken over the phone, internet or fax Allocating stock and providing confirmations to customers Receiving varied customer enquiries using set scripts and processes Receiving and redirecting external phone calls and confidential faxes to relevant departments Supporting other departments by providing general administrative assistance from time to time. Skills Experience To be successful in this role, you will need to demonstrate your proven experience in a customer service or call centre environment and have a strong customer service focus. Ideally you will have Direct experience in a customer service call centre environment A high level of energy and drive Excellent communication skills and telephone presence Highly accurate and proficient data entry skills The ability to learn new product ranges and features A real sense of team spirit. This is a fantastic opportunity to join a vibrant and energetic team. If you have experience in a call centre environment and feel that you meet the requirements for the role, you are encouraged to apply today. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How much notice are you required to give your current employer? Have you worked in a call centre before? What is your expected hourly rate? Are you able to work full time (38 hrs per week)?

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Advisor

    BankSA is an iconic banking brand, with more than 170 years of retail and business banking experience and a strong heritage in the South Australian and Northern...

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Representative

    To succeed in this role, you will need a minimum of 3 years experience within a Customer Service or Customer Care position....

    location Adelaide SA 5085, Australia


  • Customer Engagement

    Seeking a passionate Customer Advocate to join our friendly and professional team Casual Role Ideal for someone wanting to get a head start in the Fin-tech world. Due to an internal secondment a casual position has become available in our highly regarded Engagement Team. This is an amazing opportunity for a motivated professional to join an international, bespoke fintech company on the forefront of the industry in a time of exciting change and industry leading development. The successful candidates will have solid customer service experience, handle calls, emails and webchat to solve queries from current and potential customers on a day-to-day basis while also engaging in research and development, taking a meaningful hand in shaping engagement strategy and driving continuous improvement. Make no mistake, our Engagement Team stretches across the entire customer journey as part of our focus on driving empowerment and education. To be successful in this role you will require the following A minimum of 3 years experience in a customer centric role with the ability to quickly and accurately attend to customer queries whilst maintaining a high level of professionalism. Outstanding oral and written communication. The ability to work autonomously, problem solve and manage competing priorities. Knowledge of current Customer Engagement industry CSLA standards. Proven experience in an Omni-flow environment. A high level of attention to detail. Case management and digital engagement experience is desirable. This is an outstanding and rare opportunity to join a fast-pasted team of talented and highly motivated professionals in an environment where you are encouraged to utilise your skills. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? How many years experience do you have as a customer services representative?

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Engagement

    Seeking a passionate Customer Advocate to join our friendly and professional team Casual Role Ideal for someone wanting to get a head start in the Fin-tech world. Due to an internal secondment a casual position has become available in our highly regarded Engagement Team. This is an amazing opportunity for a motivated professional to join an international, bespoke fintech company on the forefront of the industry in a time of exciting change and industry leading development. The successful candidates will have solid customer service experience, handle calls, emails and webchat to solve queries from current and potential customers on a day-to-day basis while also engaging in research and development, taking a meaningful hand in shaping engagement strategy and driving continuous improvement. Make no mistake, our Engagement Team stretches across the entire customer journey as part of our focus on driving empowerment and education. To be successful in this role you will require the following A minimum of 3 years experience in a customer centric role with the ability to quickly and accurately attend to customer queries whilst maintaining a high level of professionalism. Outstanding oral and written communication. The ability to work autonomously, problem solve and manage competing priorities. Knowledge of current Customer Engagement industry CSLA standards. Proven experience in an Omni-flow environment. A high level of attention to detail. Case management and digital engagement experience is desirable. This is an outstanding and rare opportunity to join a fast-pasted team of talented and highly motivated professionals in an environment where you are encouraged to utilise your skills. The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? How many years experience do you have as a customer services representative?

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Advisor

    BankSA is an iconic banking brand, with more than 170 years of retail and business banking experience and a strong heritage in the South Australian and Northern...

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Advisor

    BankSA is an iconic banking brand, with more than 170 years of retail and business banking experience and a strong heritage in the South Australian and Northern...

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Officer - 12 Month Fixed Term Contract

    An opportunity exists with dynamic distribution company, Samuel Smith Son. Established in 1923 and responsible for the distribution of icon wine brands, including Yalumba. The role of Customer Service Officer is a 12 month fixed term contract that sits within the National Group Customer Service team based at the Yalumba Winery in Angaston, servicing Yalumba, Samuel Smith Son and Negociants combined portfolios. The objective of this role is to provide exceptional customer service to both external and internal customers, through facilitating the day-to-day supply of finished goods to our national portfolio of customers. In addition, this role is responsible for the accurate and timely data entry of sales orders, credits and relevant customer data into a CRM system. To be successful in this role, candidates must demonstrate a minimum two years™ experience in a customer service role within FMCG Wine Manufacturing OR Distribution. You will have sound skills in Microsoft Office Word, Excel and Outlook. Previous experience with JD Edwards would be advantageous. We are seeking a reliable, proactive and customer focused communicator with a œcan do attitude who will focus on delivering the best possible experiences to both internal and external stakeholders. Proven ability to resolve customer conflict while contributing to a positive team culture is considered essential to this role. To discuss this opportunity please phone Sally on 08 8561 3283 OR apply using the APPLY NOW function, applications close 18th June 2019. For more information, please visit www.yalumba.com www.negociants.com www.samsmith.com The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location Lower Hermitage SA 5131, Australia


  • Customer Service Officer - 12 Month Fixed Term Contract

    An opportunity exists with dynamic distribution company, Samuel Smith Son. Established in 1923 and responsible for the distribution of icon wine brands, including Yalumba. The role of Customer Service Officer is a 12 month fixed term contract that sits within the National Group Customer Service team based at the Yalumba Winery in Angaston, servicing Yalumba, Samuel Smith Son and Negociants combined portfolios. The objective of this role is to provide exceptional customer service to both external and internal customers, through facilitating the day-to-day supply of finished goods to our national portfolio of customers. In addition, this role is responsible for the accurate and timely data entry of sales orders, credits and relevant customer data into a CRM system. To be successful in this role, candidates must demonstrate a minimum two years™ experience in a customer service role within FMCG Wine Manufacturing OR Distribution. You will have sound skills in Microsoft Office Word, Excel and Outlook. Previous experience with JD Edwards would be advantageous. We are seeking a reliable, proactive and customer focused communicator with a œcan do attitude who will focus on delivering the best possible experiences to both internal and external stakeholders. Proven ability to resolve customer conflict while contributing to a positive team culture is considered essential to this role. To discuss this opportunity please phone Sally on 08 8561 3283 OR apply using the APPLY NOW function, applications close 18th June 2019. For more information, please visit www.yalumba.com www.negociants.com www.samsmith.com The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location Lower Hermitage SA 5131, Australia


  • Customer Service Consultant

    Customer Service Consultant Join the AGL Customer Solutions team and provide exceptional customer experience within the AGL Customer Solutions department. Roles commencing 22nd July Assessment Centres running early July. Your key responsibilities will be to Manage a variety of inbound customer enquiries with a focus on first call resolution and customer satisfaction Organise payment arrangements for customers Provide solution-based sales products that best fits the customer needs (where appropriate) and provide our customers with a great experience when they call Promote and generate sales through our campaigns, special offers or by value adding and cross selling Manage and maintain customer accounts with a focus on accuracy and attention to detail Have an active collection focus on all inbound enquiries Continuously meet and exceed set KPI targets To be successful, you™ll have Strong communication skills and a good understanding of customer needs Great customer service skills and possess qualities such as empathy, caring and resilience A positive attitude, strong negotiation skills and a willingness to learn Ability to get a buzz out of achieving call objectives and solutions-based sales Availability to work on a rotational roster between 7.30am - 7.30pm Monday to Friday, 7.30am - 5pm on Saturdays What™s in it for you? Great location on Greenhill Road, just outside of the CBD 56,940 salary per annum plus superannuation Sales incentives are approximately 300 and up to 600 per month on top of your base salary Save 50 electricity and gas off your AGL gas and electricity usage charges 20 weeks paid parental leave Discounts on Medibank Private Health Insurance and Good Life Health club™s membership Established Internal Diversity networks to join such as the Shine Network (LGBTI) and AGL Equality (Women in Leadership, Disability, and Indigenous programs) Long term career development opportunities About us It truly is an exciting time to be part of AGL Energy as we lead the way in generating sustainable energy solutions for all Australians. With a heritage of over 175 years and listed in the top 50 companies on the ASX, AGL offers a genuinely diverse, safe and supportive work environment, where actions not words fosters a culture of achievement and personal development. Come with us on a journey of exploration and creativity, doing the same things differently, better, faster by encompassing innovation and passion for a more sustainable world.

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Officer

    Customer Service Officer Ball Doggett is Australias largest distributor of paper, packaging, plastics, inks and wide format media to the graphics and communication industry. With over 100 years of experience and distribution facilities across Australia and New Zealand, we pride ourselves on generating a supportive business culture and living our company values. The customer service team plays a pivotal role in providing service excellence across our business, and strives to meet the ever-changing needs of our customers. We currently have a full time position available within our friendly and dedicated Customer Service team based in Beverley. Reporting to the Customer Service Manager, you will be responsible for providing exceptional customer service to all stakeholders across the business. As the principal point of contact for our customers, you will assist with product enquiries, prepare quotations, process orders and provide all round practical and timely solutions. You will be required to develop and maintain a thorough knowledge of the Companys full range of products to build on our strong market position and to help grow our brand for the future. Extensive training will be provided to the successful candidates along with support and guidance in responding to customer enquiries and special requirements. The successful candidate will have a minimum of 2 years experience within a customer service or sales role. You will present a clear and positive communication style, a passion for providing an exceptional customer experience and a can do attitude. Experience within the paper and printing industry or in wide format digital printing would be advantageous. If this sounds like your ideal position then apply today The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Do you have experience working towards targets and KPIs? Are you willing to undergo pre-employment drug and alcohol screening?

    location Sturt St, Adelaide SA 5000, Australia


  • Contact Centre Team Leader

    Contact Centre Team Leader With over 5,200 people, and revenues of over 1.1 billion, Datacom is one of Australasia™s largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the US, Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions. Due to continued growth, Datacom are seeking a number of Team Leaders to join our Service Delivery team. The Team Leader will be responsible for providing leadership and operational management to their team, driving and developing team performance and coaching team members to provide our client with exceptional customer service. What we offer Work for a leading brand with outstanding culture that supports growth. The opportunity to work with some of SAs best Contact Centre Leaders Retail staff benefits No weekends or National Public Holidays Proactive staff engagement activities About the Role Develop, coach and support your team to achieve quality and productivity targets Drive team engagement and morale Respond to general and escalated queries from customers, clients and team members Lead by example in areas of professionalism, conduct, punctuality and leadership Develop action plans to optimise performance and drive continuous improvement Drive dedication to customer service and share knowledge within the team Identify areas of potential efficiency improvements Conduct monthly 11s to review performance and provide coaching and feedback to individuals to support their personal development About You Team Leader experience within a Customer Service Contact Centre A passion for people leadership, coaching development and the ability to drive team engagement Some reporting and data analytics experience would be desirable Process improvement experience would be desirable Due to nature of this role, Australian Citizenship and the ability to pass a government clearance is essential. At Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities. We also offer a corporate wellness program and provide you with the technology to enable you to work efficiently. Our future looks bright. And so can yours. If youre ready to make a move, were ready to talk. How to Apply For further information please contact Chantelle Romeo, Recruitment Coordinator on 08 8164 7630, alternatively click APPLY NOW DATACOM.COM.AUFUTUREISBRIGHT The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location Sturt St, Adelaide SA 5000, Australia


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