Inbound Operator Jobs In the North Shore

Now Displaying 59 of 59 Inbound Operator Jobs




  • Customer Service and Internal Sales

    location Woodpark NSW 2164, Australia


  • Customer Care Officer

    Henry Schein Halas is part of the Henry Schein Group of companies, the global leader in its field. In Australia, we are the leading supplier of Dental consumable products and the latest dental equipment and technologies. Sourced from quality manufacturers around the world we endeavour to provide our customers with the best possible product range. Special Markets is a high performing dedicated team that services our large Corporate and Government customers. We are a fast growing, dynamic part of Henry Schein who commit to make a difference to our customers every day. If you have a passion for customers, enjoy a fast paced environment, can be an active member of our team and are looking for somewhere where there is plenty of room to grow “ let™s meet To put it simply, the key requirement of this role is to deliver exceptional customer service. As we are continually looking to improve our customer experience strategy, the key requirements can™t be defined within exhaustive lists. However, as a start the core responsibilities and expectations are as follows Receiving inbound telephone calls from Customers concerning orders, returns, order enquires, product enquiries, quotes, complaints and problem solving. Making outbound calls to Customers in relation to back orders, order progress, provision of alternatives, or any other call to support required to deliver excellence in customer service Process orders Tracking, monitoring and managing orders received via phone, e-mailCRM case, Schein Online or EDI Customer portal administration Supports the Sales team with specific tasks relating to customer ordering and experience by a buddy system aligning to a State or Special Markets customer Supports the Special Markets team with specific tasks relating to improving the overall Special Markets business Champion CRM user As part of the Special Markets team must maintain excellent attitude and willingness to adapt to changes and continual improvement Maintain effective and efficient work processes and procedure complying with SOX reporting and ISO Auditing requirements Utilising an Integrated phone system and reporting tool The successful candidate will have Experience in a Dental environment (highly desirable) Dental nursing, laboratory, hygienist or any dental qualification (highly desirable but not essential) Computer literate with the entire Microsoft suite (essential) Strong customer service skills Excellent telephone manner Sound verbal and written communication skills Flexible ˜can-do™ attitude aligned to the continuous improvement approach of our customer experience strategy Whats on offer? Competitive salary package Onsite parking GymHealth facilities Ongoing Heath and Wellness initiatives Ongoing professional development and training An active social calendar casual Fridays

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales Consultant

    Our sales consultants are earning minimum 2000 a week. We are hiring B2B sales consultants to join our rapidly growing Sydney team to offer full lighting...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer

    General admin tasks including filing, emailing, ordering of consumables, handling incoming calls, arranging couriers and other ad-hoc admin tasks as required....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Strong Microsoft Office skills are critical and the completion of Certificate IV in Business Administration will be well regarded or the desire to undertake...

    location New South Wales 2036, Australia


  • Customer Service Representative

    Answer incoming calls from customers. Minimum 1 year customer service experience. Doug Smith Spares distributes appliance parts throughout Australia, we are...

    location Sydney NSW 2142, Australia


  • Collections Consultant

    As a Collections Consultant you are responsible for day to day collections of delinquent Credit Cards Mortgages and assisting clients throughout the recovery process. You will be ensuring that client focus is front of mind during all interactions, delivering an exceptional client experience through demonstrating empathy and providing solutions regarding the payment process. Within this role your primary responsibilities will be focused on working a group of assigned accounts through inboundoutbound calling and making suitable arrangements for repayment of arrears with clients, whilst providing solutions. The successful candidate will have collections experience preferably within Banking, you must be self-motivated and results orientated the candidate will understand the importance of the Collection function and the role it plays in the success of the retail banking business, if you feel this role matches your skill set, please apply today via the link. For more information contact Aimee Muschamp on 0282325723 or via email at aimee.muschampmacquarie.com Banking and Financial Services Group comprises Macquaries retail banking and financial services businesses, providing a diverse range of personal banking, wealth management and business banking products and services to retail customers, advisers, brokers and business clients. Find out more about Macquarie careers at httpwww.macquarie.comcareers. Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If youre capable, motivated and can deliver, we want you on our team. We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility is available.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    TNT, a FedEx company, is one of the world™s largest express delivery companies. On a daily basis, TNT delivers close to one million consignments ranging from documents and parcels to palletised freight. The company offers road and air delivery services in Europe, the Middle East and Africa, Asia-Pacific and the Americas. About the role At TNT we are a network of professionals who pride ourselves on delivering not only outstanding service, but an outstanding customer experience and this is at the centre of everything we do. We are agile, passionate, forward-thinking and solution-focused, always ready to meet our customers™ needs. As a Customer Care Representative you will be dedicated to delivering the highest quality of service to our customers through multiple communication channels, with a focus on first call resolution. Take a high volume of inbound calls on a daily basis Provide customer resolutions for both internal and external customers Coordinate movements for highly sensitive freight Organise special arrangements for freight to be moved within crucial time frames Work closely and collaborate with other teams within the business Provide after hours support to your colleagues to ensure uninterrupted priority service About you Proactive, can-do attitude and passion for learning and continuous improvement The ability to communicate effectively at all levels Exceptional communication skills Highly organised and attention to detail Previous experience within a customer service position highly regarded Must be able to commit to a 247 hour rotating roster What we can offer you The opportunity to be developed and mentored throughout your career path Fantastic career progression opportunities within a global organisation Special employee discounts on gym memberships, computers, electronics, health insurance, travel packages, and much more¦ Modern offices conveniently located next-door to public transport If you have the above skills and are looking for an exciting and rewarding career, please apply today. We look forward to hearing from you.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Liaison Officer

    Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths and Australian Senior Insurance Agency and Choosi. The Opportunity The Customer Liaison Officer will be responsible for the administration of customer feedbacksentiment using various data sources such as NPS, CSAT, FeeFo, Product Review, Social Media as well as Compliance reports and operational feedback. The role involves contacting customers to gain further understanding of customer needs, resolve any issues, improving relationships one contact at a time proactively creating Promoters improving productivity and customer satisfaction levels Required skills and experience Skills acquired through extensive practical experience combined with broad ranging on-the-job development. A broad range of practical experience (typically in the order of four (4) years) in a customer experience role in a result driven environment Excellent communication skills both written and verbal Deep insight in customer service principles Intermediate level analytical and reporting skills to seek performance improvements Intermediate computer skills “ reporting systems, spreadsheet and document management skills Who we are We are an innovative company with diverse brands and operating divisions, who work together as one team. We strive to be the best provider of direct financial products by placing customers at the heart of everything we do. We care about what we do and making a positive impact on our community. We have an inclusive and diverse culture. We work in a positive and energetic environment, where you can expect to find professional colleagues, driven to achieve results. Our promise to our people We are passionate about our values, which define how we approach our work. We recognise that you, our colleagues, are the key to our success. Thats why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer. Location Get away from the hustle and bustle of the city We are located in Norwest Business Park close to Castle Hill, providing opportunities for greater work life balance. To be eligible you must be a permanent resident with full working rights in Australia.

    location Richmond Ct, Castle Hill NSW 2154, Australia


  • Customer Service Executive

    location Sydney NSW 2061, Australia


  • Service Coordinator

    The NRMA was born to keep people moving, and we have been doing this for nearly 100 years. Our vision is to create indispensable connections with our Members™ mobility through my car, my journey and my destination. Our Members enjoy our legendary roadside assistance, car servicing and repairs, Thrifty car and truck rentals, the latest fuel prices and more via the mynrma app, discounted travel and accommodation at our Holiday parks, Travelodge and Hotel Kurrajong Canberra As a Service Coordinator you would provide the vital link between our Customer Contact Centres and Service Providers, dispatching patrol resources to provide Roadside Assistance in accordance with our customer™s needs. You will manage exceptions and œnon-standard requests for roadside assistance and will be responsible for effective and efficient use of resources to provide our customers excellent service within the policies and procedures of the company. In this role you will Have a œcan do attitude and possess exceptional drive to make things happen Work in a fast paced environment with large volume and critical delivery parameters Monitor real - time to action job allocation queues Make proactive Customer and Service Provider contact to manage changes in response times and ensure a positive Member experience Provide specialised skills relaying incident details and information via telephone and message systems Foster positive and productive working relationships between team members, service providers and with other departments Be optimistic and able to identify opportunities even within difficult situations To be successful you should have Experience in Dispatch and Customer Service Full flexibility to work weekends and public holidays on a rotating roster over both 6am to 2pm Morning shifts and 2pm to 10pm Afternoon shifts Excellent teamwork and communication skills Ability to think tactically and analytically Rigorous logic methods to solve difficult problems with effective solutions Ability to adapt to and work effectively within a variety of situations Great negotiation and interpersonal skills Your benefits We offer a competitive remuneration and our benefits include 50 discount on insurance, free NRMA Premium Care Membership , product and travel discounts, 50 discount on Village Roadshow Theme Parks, plus many more If you have the above skills and are looking for an exciting and rewarding career and has experience in shared services please apply today. We

    location Wentworth Point NSW, Australia


  • Owner Experience Manager (Customer Service)

    location Archibald Ave, Waterloo NSW 2017, Australia


  • Recruitment Team Leader

    Recruitment Team Leader Looking for a new challenge or perhaps a career change into the exciting world of Recruitment. Work in a company that promotes, fun, family friendly and supportive values then keep reading. At Symmetry values are at the core of our business. They drive our everyday behaviours and interactions both internally and externally. Our culture is all about supporting one another and getting great outcomes. Family values and real work life balance make us stand out from the crowd we are genuine about internal promotions and seeing our staff grow their career with Symmetry. we encourage our employees to take ownership and create real business partnerships. We are heavily involved in team building eager to celebrate both organisational and personal successes. Reporting to the Commercial Manager you will lead and inspire a small team of recruitment consultants in our Commercial NSW branch. In this role you will be responsible for leading your team in the commercial sector, focussing on High Volume Contact Centre roles. Your Key Responsibilities Strategy to grow your accounts Lead and inspire your team Couch and guide your direct reports Create a Fun and supportive environment, that encourages success and results. What we are looking for Ideally we are looking for an experienced Team Leader working in a contact centre environment You have had experience in Sales and or customer service You are driven and love to coach and develop other Proven ability to be resilient You are a high achiever with a competitive nature and a desire to succeed You will be a positive person and a real team player Exceptional interpersonal skills to build and sustain strong internal and external business relationships The Benefits Joining us as a Leader at Symmetry Human Resources your package will be made up of a base + superannuation and an excellent monthly commission structure Ongoing professional development and supportive team culture Great rewards and incentives regular awards recognition program An intensive on boarding and structured training program, including formal induction, peer mentoring and on the job coaching shadowing Branch of the year enjoys a trip to Hamilton Island Annual Conference in Locations all over Australia Birthday celebrations and charity dress up days Internal Employee referral system bonus

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Experience Manager

    Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths and Australian Senior Insurance Agency and Choosi. The Opportunity This Customer Experience Manager covers all aspects of the management and coaching of the Customer Experience team who are dedicated to the collation and response to a variety of customer sentiment and feedback across the various channels of Greenstone brands. In developing and managing the Voice of the Customer programme, this position is responsible for collation and analysis of Greenstone™s customer sentiment obtained across various data channels (NPS, CSAT, FeeFo, Product Review, Social Media) as well as Compliance reports and operational feedback. Based on analysis and insights this position is expected to highlight opportunities and provide recommendations that will contribute to ongoing positive experience for our Customers. Required skills and experience A range of people management experience A broad range of practical experience (typically in the order of four (4) years) in a customer experience role in a result driven environment Skills acquired in the capability through extensive practical experience combined with broad ranging on-the-job development Proven ability to be able to analyse and interpret data to seek performance and business improvement Excellent communication skills both written and verbal Deep insight in customer service principles Intermediate level analytical and reporting skills to seek performance improvements Intermediate computer skills “ reporting systems, spreadsheet and document management skills Demonstrated ability to be able to lead people through continuous change and ensure buy-in Proven capability to build and deliver individual and team performance through guidance and coaching of agents under their leadership and management Who we are We are an innovative company with diverse brands and operating divisions, who work together as one team. We strive to be the best provider of direct financial products by placing customers at the heart of everything we do. We care about what we do and making a positive impact on our community. We have an inclusive and diverse culture. We work in a positive and energetic environment, where you can expect to find professional colleagues, driven to achieve results. Our promise to our people We are passionate about our values, which define how we approach our work. We recognise that you, our colleagues, are the key to our success. Thats why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer. Location Get away from the hustle and bustle of the city We are located in Norwest Business Park close to Castle Hill, providing opportunities for greater work life balance. To be eligible you must be a permanent resident with full working rights in Australia.

    location Richmond Ct, Castle Hill NSW 2154, Australia


  • Appointment Setter | Telemarketer

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Supervisor

    As a global leader in car rentals, we operate in over 150 countries worldwide. Our goal is to be the very best at what we do by renting cars better than anyone else. We™re looking for a customer focused, high performing Customer Service Supervisor to join our exceptional teams and continue our success in the future of car rental. At Hertz, you™re in the driver™s seat to achieve your full potential and grow your career. What is this role all about? The primary responsibility of this role will be to lead and coach the frontline team at our Brookvale operations to deliver customer service excellence and to achieve revenue growth through sales options. Specific focus will be on Hold daily briefings with your team to communicate strategies, actions, and business performance Personally manage key customer relationships and support team in dealing with customer issues Continuously analyse customer satisfaction scores and take corrective actions Plan schedule staffing levels in line with business volume and targets Continuously train and coach all employees What do we need from you? To be successful in this position, our new team member will be able to demonstrate the following Previous supervisorymanagement experience in a customer service orientated environment Proven ability to lead, grow and maintain a cohesive and high performing team Planning, organization time management skills Excellent customer service and sales skills The ability to work in a fast paced and challenging environment. What do you get? In return for your hard work and dedication, you will be rewarded with Career growth and development opportunities A supportive team environment Attractive employee fringe benefits Excellent organisational culture Fully maintained company vehicle and tolls provided This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

    location Warringah Rd, Sydney NSW, Australia


  • Customer Service Representative

    Strong Microsoft Office skills are critical and the completion of Certificate IV in Business Administration will be well regarded or the desire to undertake...

    location New South Wales 2036, Australia


  • Customer Service Consultant

    Over the last 25 years, this business has earned an outstanding reputation in excellent customer service and theyre looking for an enthusiastic individual...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Liaising with customers, internal and external staff on any order related matters until completion and fulfilment of the customers orders....

    location Lane Cove Plaza, Lane Cove NSW 2066, Australia


  • Call Centre Manager

    Call Centre Manager The opportunity Livingstone International is more than just a diversified importer, marketer and distributor in the medical, beauty, healthcare and consumables market. The company looks for people who can grow, think and deliver in an environment with constant change. Our culture thrives on rewarding hard work and creativity. We are looking for an enthusiastic and motivated call centre manager to join our brand new head office in Mascot, walking distance to Mascot Train Station. We have an exciting new opportunity for a Call Centre Manager to lead our call centre operations. You will work hand in hand with agents and our clients to achieve the core objectives of New Customer Acquisition Existing Customer Growth To be successful in this role, you will need Extensive call agent management skills. Knowledge in project management methodologies. Ability to implement policies and strategies for all staff to achieve KPI Excellent communication and negotiation skills. Maintaining consistently high level of activity by agents Ability to motivate your staff to excel in their work. Experience in analysing data and presenting key findings clearly. Be an integral link between marketing and agents. 3 - 5 years™ experience in a call centre Management position. Key tasksactivities Provide Leadership that motivates team to achieve performance targets. Meet KPI we would love to get in touch with you. Simply click apply now or forward your resume with a cover letter to hrofficelivingstone.com.au.

    location New South Wales 2020, Australia


  • Customer Service Representative - Part Time

    location Sydney NSW 2061, Australia


  • Customer Service/Collection Officers

    location Alexandria Ln, Surry Hills NSW 2010, Australia


  • Customer Care Centre Specialist

    Do you care about people? Are you looking for a life-changing role? Do you like to work as a part of a team? Can you provide excellence in customer service? Invocare is a leading provider of funeral, cemetery, crematoria, and related funeral services across Australia and internationally. Our vision “ a vision we all share at InvoCare “ is a commitment to exceeding expectations of the families we serve and the communities around us as we share our expertise in the funeral industry. We are looking for compassionate, empathetic minded people who can offer pristine and professional conversations and service specifically when dealing with grieving families. Our existing team have exceptional skills in being able to build short term rapport with grieving families resulting in opportunities to assist client families during a difficult a very difficult time. Our Customer Care Centre Coordinators are passionate individuals who are prepared to walk the distance and beyond to assist client families with queries and ultimately the memorialisation of their valued family member. As a part of our team, your duties will include, but will not be limited to Handling of inbound calls Building relationships with new and existing client families Creating and maintaining client family profiles and records Facilitating initial communication regarding our funeral services Understanding our brands and creating community awareness of our services Managing transport logistics What we offer An amazing opportunity to work part-time - 30 hrs per week across Sat, Sun, Mon A terrific opportunity to be a part of a leading Funeral Services company Be a part of a dynamic team who are passionate dedicated to offering supreme customer service The opportunity to change lives utilising both life and professional experience Our industry is unique, and your experience in demonstrating empathy and sensitivity to our customer™s grief and family situation is key whilst identifying and developing opportunities to engage new customers. This is a great opportunity to develop your knowledge across the InvoCare brands whilst delivering a first class experience to our families and the business. If you feel you can successfully join a team delivering excellent service to its clients in their time of loss, please apply now As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medicalphysical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for the role.

    location Sydney NSW 2060, Australia


  • Customer Service Consultant

    Exciting Inbound Customer Service role in North Sydney for an established business. 55k base plus super increase after 3 months. Mon-Fri 9am to 5pm. Free parking and office is 10 minute walk from North Sydney train station. About the company My client is looking for an ambitious customer service professional to help grow their thriving business. Over the last 25 years, this business has earned an outstanding reputation in excellent customer service and theyre looking for an enthusiastic individual possessing a strong commitment to customer service and administration. About the role You will primarily be looking after wholesale and trade customers and will manage all customer service and administration through those channels. As the successful applicant you will possess An administrationcustomer service background Be able to meet customer™s requests and inquiries Able to create and follow up on quotes and up-sell Able to communicate with a broad demographic of customers Able to work independently and quickly find solutions to any problems that arise Professional telephone manner with excellent communication Experience working in a busy team environment Professional, positive flexible approach Competent in the use of Microsoft Office suite To be considered for this role you will have Data entry keyboard skills and accuracy Emotional intelligence and maturity At least 6 months worth of administrationcustomer service experience Strong customer service focus and clear communication skills (verbal and written) Ability to learn new systems If you have proven experience we would love to hear from you. Please click Apply Now If you require further information please contact Sophie Donaldson on 02 9093 4933

    location Sydney NSW 2060, Australia


  • Xplan Support Consultant

    Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things. The Professional Services Support team (PSS) was established to enhance the way we deliver advice and redefine the relationships we build with our customers. This is an ideal opportunity for a candidate who wants to be part of the growth of a newly developed team and provide 1st level support for the XPLAN financial planning tool via phone, e-mail and remote desktop. You will be required to build and maintain your knowledge on the use and operation of the financial planning tool and identifying opportunities to improve customer processes and the overall customer experience. Other responsibilities will include Taking ownership of inbound queries from Financial Planning ManagersPractice Development Managers, advisers and their support teams via phone and email, to ensure that queries are responded to in a timely, efficient and accurate manner. With a focus on first call resolution, you will be driven to continually improve your knowledge so that you can answer more queries in the first interaction. Troubleshoot and escalate issues (including transactional data feeds) in a timely manner, both to other internal teams and the software vendor. Assist transition team in COIN to XPLAN conversions during roll-out Assist in identifying user knowledge gaps and key trends Through managing your time well and ensure that proper records are maintained, you will each day data capture information in the nominated system, on all queries and ensure you meet commitments made to those we service. As the key interaction point between our advisers and the Licensees, you will openly and actively communicate with the APS team, the Licensees and in particular the Enterprise Services teams, about adviser concerns, risks and any other issues that may arise withfor an adviser to ensure resolution for the adviser or for the broader business. You will have the opportunity to be involved in other projects from time to time, with support from your Manager. With an active interest in the Financial Planning industry, you will maintain up to date knowledge of financial planning trends, legislative changes and developments within XPLAN other software. Day to Day management and delivery of your work schedule. Undertake any other tasks as required that you have the capability to perform safely. Your Capabilities To be part of the PSS team, the ability to provide an outstanding customer service experience is vital to the success of this team thus quality customer service skills and effective communication skills are a must. A strong problem-solving aptitude and attention to detail are also essential to perform well in this role. Previous IT Support desk or financial services call centre (or similar support team experience) is preferred. This role will suit a friendly, motivated and outcome orientated individual with great interpersonal skills and the ability to inspire people to action. You will be able to show high levels of consistency in terms of activity management, the ability to gain clients trust and respect and a strong service and relationship building ethos. You will be able to work as part of a team and also autonomously. Qualifications related to the financial planning and information technology industries will be looked upon favourably. This team operates between 8.30am and 700pm AEST. At CommBank, we™re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value™s driven organisation, we nurture and support our people through focussing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales Executive - Junior

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    location NSW 2000, Sydney NSW 2000, Australia


  • Appointment Setter

    You will be responsible for organising and booking qualified appointments for our in-homes Sales Team. A highly motivated, energetic and outgoing personality....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Manager

    Our Customer Care Team is responsible for supporting our retail and online channels with queries coming through phone, email and online chat....

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Officer

    The Company Cabcharge Australia Limited is a leading ASX listed business at the forefront of the technological revolution and growth in the payments and personal transport industries. Technological and digital transformation is influencing our business focus, team culture and opening up new opportunities for talented people who are passionate about supporting the millions of passengers who travel in Australias taxis each year. The Opportunity We are currently looking for an energetic Customer Service Officer to join our team in East Sydney. The purpose of this position is to deliver exceptional Customer Service to our customers upon every interaction. You must be available to work full time hours between the hours of 830am “ 600pm Monday - Friday Your core responsibilities will include handling inbound and outbound phone and email enquiries, processing customer orders, data entry, as well as facilitating appropriate communication and liaising with different departments. To succeed in this role, you will thrive on working within a busy, fast paced and dynamic team. Duties will include Handling both Inbound and Outbound calls, delivering exceptional client experiences every time Handling all email enquiries in a timely manner with an average typing speed of 40wpm (desirable) Talking to our clients about our products and solutions, looking for opportunities to enhance the client™s experience Data entry and order processing Providing support to all internal departments when required General and ad-hoc administration duties What are we looking for? Excellent communication skills (oral and written) Experience working in a similar role in a high volume contact centre environment Strong time management and organisational skills Excellent customer service skills and telephone manner Sound knowledge of Microsoft Office and all round PC skills Customer oriented and a strong team player What Next? This is a tremendous opportunity for the right person to join a changing company. If you truly believe you have the intellect, drive and passion to develop your career in a fast-paced business apply now Cabcharge has a diversity policy to support equality in terms of gender, age and cultural background. Please note only shortlisted candidates will be contacted personally. No Recruitment Agencies.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Collections Specialist

    ABOUT ACM GROUP ACM Group Ltd, are the largest privately owned debt acquisition company in Australia with over 35 years industry experience. We are 300+ strong here in Sydney, Australia and Manilla, Philippines. ABOUT THE ROLE Manage your own ledger - build relationships and help resolve debt for your clients Making high levels of outbound calls Conducting skip tracing and using various investigation techniquestools to locate customers who are no longer contactable. Strive to reach your KPIs and budgets WHAT WE ARE LOOKING FOR IN YOU No previous collections experience required Experience in customer service, retail or hospitality is beneficial Must be self-motivated A positive CAN-DO attitude Ability to work as part of a team Listening to what our customers have to say and approaching them with a respectful manner WHAT WE HAVE TO OFFER YOU Hours Full time Monday to Friday “ 12pm late shift start Mondays Training 1 week group training and 8 weeks on the floor training. Growth Potential for three salary increases in your first year Progression Potential for career advancement and plenty of exciting opportunities. All of our managers in operations started their journey in this entry level role. Perk Smart casual wear FRIDAYS Location Sydney CBD - 5 minute walk from Museum station. Incentives Fortnightly uncapped bonuses, weekly competitions, with the potential of winning nearly a 5hr early mark on Friday Click Apply below to start your career with us For more information in respect to the position we will discuss this in full at the point of interview To be considered for this role YOU MUST BE AN AUSTRALIAN CITIZEN OR A PERMANENT RESIDENT OF AUSTRALIA AND BE 18+ YEARS

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales Agent

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales Agent

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Support Consultant

    Customer Support Consultant - Sydney Office - Permanent Full Time Calling customer support superstars We know you™re itching to be on the other side of the phone to help our customers and add to the world-class service provided by the team. If you™re interested in this role at Domain Group, we know you™re big on real estate and in this role you could be proud to see fellow commuters browsing through our app searching for their next dream home on the way to work Now let us tell you more about this fabulous opportunity here at Domain.. Why you™ll love Domain Our Sydney office is tucked away in a beautiful warehouse conversion in Pyrmont which is just a 10 minute walk from the CBD Here at Domain Group, we like to think we encourage pretty good work-life balance so some of our perks include health insurance discounts, cheaper electricity bills, our games room, sun-drenched BBQ deck, gym and onsite cafe (just to name a few). You will be joining a close-knit team who like to celebrate success together and who love to listen to some music throughout the day Sound like you? You will be someone who is totally customer obsessed. This means that you are someone who enjoys building strong relationships with customers and clients, ensuring that they always walk away with a great impression of Domain Group and their enquiry resolved. You will naturally be a people person who portrays exceptional communication skills. You will ideally come to us with previous experience working within a fast paced, high volume customer focused role, whether that be hospitality, retail, contact centres etc. From your sitstand up desk, your day to day will see you Be the all important point of contact for our customers Communicate through key digital and voice channels to identify customers needs and see them through to resolution Provide expert support for both mobile and website applications across our Domain Group brands Liaise with key business partners to resolve both technical and non technical issues Increase customer satisfaction and build loyalty through providing amazing, personal customer support I know right, sounding pretty good so far So..it would be great if you had The availability to work full-time hours on a rotating roster The ability to solve problems logically and critically The desire to make things easier for customers and colleagues. If theres a roadblock, you want to smooth it away Excellent communication skills and an ability to build rapport quickly Strong attention to detail The ability to make quick decisions within a fast-paced environment The belief that work can (and should) be fun So...what happens next? We will give your application the attention it deserves and you will hear from us either way If you have the right experience, one of our Recruitment Consultants will give you a call (so make sure you keep your phone handy) and from there the interviews will commence Interested? Go on then, click apply, we would love to see your application pop up A little note to recruitment agencies We have this role covered there is no need to get in touch ). We do not accept unsolicited agency resumes and Domain Group is not responsible for any fees related to unsolicited resumes. Thanks

    location Archibald Ave, Waterloo NSW 2017, Australia


  • Customer Service Officer

    At Honeywell we are driven to create teams with a mix of styles, thinking and people “ because we know that keeps us at the cutting edge of innovation. Our employees collaborate to turn bright ideas into real life solutions that positively affect the world in which we live. Using innovative technologies that make our world cleaner and more sustainable, secure, connected, energy efficient and productive, Honeywell is committed to delivering big results in everything we make and do. We have a fantastic opportunity for a Customer Service Officer, based at Honeywell™s head office in North Ryde, NSW. Reporting to the Honeywell Service Network (HSN) Manager (with guidance from the Team Leader) you will be responsible for all tasks associated with HSN including fault call logging, customer service, job dispatch and coordination, being available for and managing incoming callsemailsfaxes, enteringupdating service requests in appropriate databases accurately. Active participation in formal and informal training is required as well as always maintaining professional rapport with all callers both internal and external. The HSN is a 247 operation and you must be able to work rotating shifts. Key Accountabilities General Duties Be available for all incoming calls emails web requests Create and assign all new service requests as per SLAs and customer processes Maintain and update databases with changes required in an accurate and timely manner Highlight any issues of importance and escalate areas of concern to manager Be on call and available to assist other teams in busy periods. Able to work on a rotating roster which includes weekends, nights public holidays. Contract Management Create and manage relationships with technicians and customers “ both internal and external Maintain telephone coverage to ensure adherence to service levels Team Work Support and assist team members Support and assist implementation of decisions Be pro-active in achieving team goals and contributing to the environment Qualifications Experience Knowledge Certificate in customer service related subjects is advantageous Call centre experience is highly regarded Strong written and verbal communication in English. Ability to follow processes and procedures High attention to detail including accurate recording and management of customer information and data Team player as well as ability to work autonomously Sound computer literacy Honeywell offers an inclusive, flexible and supportive culture, with merit based pay for performance, along with ongoing training and development opportunities for those that have the desire to succeed. We work hard to make the world a better place. With the support of a global organisation and a culture of teamwork and camaraderie that is second to none, Honeywell employees can navigate their way around the world and progress from career to career within the same dynamic company. Our employees are encouraged to be visionaries and they achieve great things to build a team of results-oriented individuals, then empower them to make the world a better place. Where will your visions lead you? Honeywell Building Solutions delivers integrated technology solutions that help our customers become safer, more secure, productive, energy efficient and competitive, whilst improving comfort conditions and compliance with new legislation. We have built a global reputation for delivering competitive advantage to our customers through design, implementation and support of cost-effective solutions that are aligned with business processes, objectives and outcomes, coupled with an absolute focus on customer satisfaction. For more than 60 years, HBS has delivered solutions to business, industry, and consumers in the Pacific region. As an affiliate of Honeywell International Inc., we are part of a highly diversified global technology and manufacturing company represented in 95 countries with offices in New Zealand, and in every state and territory in Australia. Honeywell is an equal opportunity employer that supports a diverse workforce.

    location Sydney NSW 2113, Australia


  • Customer Service Attendant

    Permanent part time opportunities 1,023.30 - 1,058.15 per week (pro rata) plus 9.5 super, shift allowances and annual leave loading Make a career change today - full training provided Sydney Trains is looking for Customer Service Attendants to join their busy team at station across the network, which is bounded by Berowra in the north, Emu Plains in the west and Waterfall in the south. This role is public service at its best. We will teach you everything you need to succeed in the role, but we can™t teach attitude, motivation and ability to see every customer as an individual. Why work for Sydney Trains? At Sydney Trains, our vision is to ˜Keep Sydney Moving™ by putting the customer at the centre of everything we do. It takes exceptional people to deliver safe, reliable and clean rail services to the people of Sydney, and in return Sydney Trains will offer you a genuine career opportunity. Are you a positive individual who can work independently or in a team to deliver excellent customer service? Do you enjoy a challenge and want to be part of a leading organisation? If yes, then look no further this may be the role for you¦ What does this role entail? Customer Service Attendants have the opportunity to deliver exceptional customer service each and every day. Stations are busy and filled with customers from all walks of life and backgrounds, and we want our team to reflect and embrace this. The role is varied from customer service to flagging trains, assisting with enquiries to cleaning and maintaining station presentation. Does this role suit you? If you are passionate about owning each customer interaction and going that extra mile to help, Sydney Trains will offer part time shift work (40 “ 60 hour fortnight) which includes working weekends, nights, overtime, public holidays and major events. Please note You must be available to work to a 247 work issued roster including weekdays and weekends, morningdayafternoonnight shifts, overtime, public holidays and major events as required. Please click here to view the Position Description. The important stuff 1,023.30 - 1,058.15 per week (pro rata) plus 9.5 super, shift allowances and annual leave loading Permanent part time opportunities Multiple locations across the network Full training provided Free unlimited travel on NSW Government Trains, Buses and Ferries You must be available to work across a 7 day rotating roster including shift work, weekends and public holidays. Contact For more information about this role, please contact HR Enquiry on 1300 805 355 and quote Reference Number 00006SIS. To apply, please click on the ˜Apply Online™ button at the bottom of the page. Applications close 11.59pm on Sunday, 3 February 2019.

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Collections Specialist

    ABOUT ACM GROUP ACM Group Ltd, are the largest privately owned debt acquisition company in Australia with over 35 years industry experience. We are 300+ strong here in Sydney, Australia and Manilla, Philippines. ABOUT THE ROLE Manage your own ledger - build relationships and help resolve debt for your clients Making high levels of outbound calls Conducting skip tracing and using various investigation techniquestools to locate customers who are no longer contactable. Strive to reach your KPIs and budgets WHAT WE ARE LOOKING FOR IN YOU No previous collections experience required Experience in customer service, retail or hospitality is beneficial Must be self-motivated A positive CAN-DO attitude Ability to work as part of a team Listening to what our customers have to say and approaching them with a respectful manner WHAT WE HAVE TO OFFER YOU Hours Full time Monday to Friday “ 12pm late shift start Mondays Training 1 week group training and 8 weeks on the floor training. Growth Potential for three salary increases in your first year Progression Potential for career advancement and plenty of exciting opportunities. All of our managers in operations started their journey in this entry level role. Perk Smart casual wear FRIDAYS Location Sydney CBD - 5 minute walk from Museum station. Incentives Fortnightly uncapped bonuses, weekly competitions, with the potential of winning nearly a 5hr early mark on Friday Click Apply below to start your career with us For more information in respect to the position we will discuss this in full at the point of interview To be considered for this role YOU MUST BE AN AUSTRALIAN CITIZEN OR A PERMANENT RESIDENT OF AUSTRALIA AND BE 18+ YEARS

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Care Consultant

    location Sydenham Green, Railway Rd, Sydenham NSW 2044, Australia


  • Casual Customer Care Agent (Inbound)

    Start Date 18022019 Join an energetic and highly motivated team Work in a dynamic, high-energy, high-growth field where you can really have an impact and make a difference every single day. Great benefits and incentives Full Training provided Supportive team Career Progression Learning Academy Next, to Central Station 7-day rotating roster About HelloFresh We are the leading global company in the expanding online recipe kit delivery market. This is a unique opportunity to gain valuable and challenging experience at a young and dynamic company. Responsibility is given from day one to use your initiative and creativity to help us grow our business and support our mission We want to change the way people eat “ FOREVER As our customer base is growing so rapidly we are looking for Customer Care Agents to join our energetic and highly motivated team within our core business hours from 7 am “ 9 pm. If you would like to work in a high-energy, high-growth field where you can really have an impact and make a difference every single day then join us and become part of developing a global fresh food champion You will... Be the first point of contact for our customers providing general support and building engaging relationships on every customer call or interaction Provide an empathetic and high level of quality customer service in order to meet and exceed the expectations of our customers Demonstrate professionalism, timely support and effective communication Investigate and resolve customer complaints and feedback in a positive manner Work collaboratively with the team to ensure business team objectives are met Be available to work 4 shifts from Monday “ Sunday, 2 of which must be on a Monday, Tuesday or Thursday between the hours of 7am-9pm. Be available for two weeks training, commencing Monday 18th of Feb, 2019. You have... Experience in dealing with customers and providing the highest level of service High level written and verbal communication skills Must have basic computer skills across Microsoft Suites and Google. An obsession with details and a nature that will not rest until everything is in order Experience working in a fast paced environment that requires initiative, proactivity and multitasking You are... Available open to work between the hours of 7 am and 9 pm Obsessed with food Proactive, ambitious, and assertive you take ownership of your work and think beyond the scope of a given assignment Supportive and positive at all times - we work as a team Not afraid to take the initiative and provide innovative solutions to problems Excited to work in a fast-paced environment with constant change and growth Able to work towards targets and KPIs to ensure we deliver high-quality service to our customers Perks Opportunities to grow within the business. Competitive salary and a quarterly bonus potential. Great discounts on our HelloFresh boxes. Additional incentives to reward you for your hard work. Individual development plans for each employee inclusive of our in-house HelloFresh Academy. Social events and a great work culture. An amazing, diverse and supportive team. Interested in working with us? Simply apply online with your CV. We look forward to hearing from you

    location NSW 2000, Sydney NSW 2000, Australia


  • Franchise Coordinator- Accounts & Customer Service

    Onsite Parking Corporate Environment Competitive salary on offer 900am-530pm Seven Hills area Newly created position due to growth The Company A leading Manufacturer of instantly recognised consumer products, established for more than 30 years and with 12 offices across Australia and New Zealand. Due to expansion the organisation is now looking to appoint an experienced and professional Franchise Coordinator The Position Working within a team of four, your role will be responsible for the timely processing of customer orders, responding to queries, ensuring customer data and invoicing is accurate and dealing with billing inquiries. Key responsibilities Process customer orders via phone, fax and email Respond to customer queries in relation to stock orders Handle customer complaints problem solve situations Data entry of monthly reports Action billingaccount inquiries Monitor action credit account statements Follow up outstanding accounts Liaise with the warehouse other internal stakeholders The Candidate (essential criteria) Experience in a similar office based Customer Service role FinanceAccounting experience is essential Demonstrate exceptional interpersonal skills Be able to build rapport with various stakeholders Be professionally presented Have high attention to detail Able to pick up new processes quickly The Benefits Competitive salary on offer Career progression Onsite parking, professional corporate facilities To apply online, please click on the appropriate link below or contact Diana Josic on 0450 510 277 for a confidential discussion. By submitting your email address and any other personal information when applying to a job, you consent to such information being collected, held, used and disclosed in accordance with the Sharp Carter Privacy Policy www.sharpandcarter.com.ausSC-Privacy-Policyv1.pdf

    location Richmond Rd, Sydney NSW, Australia


  • Customer Service Representative (CSR)

    location Archibald Ave, Waterloo NSW 2017, Australia


  • Sales Representative - General Insurance

    Highly engaged, fun and community based culture Career progression opportunities resulting in a further 30 increase to base salary over 2 years Be part of a high performing Sales environment offering insurance solutions to our Senior customers Want to work for one of the leading distributors of general insurance in Australia that is fast paced, constantly innovating and passionate about its customers? Greenstone distributes general insurance products home contents, travel, landlords and car insurance. We are a market leader for our trusted dedicated over 50s brand Australian Senior Insurance Agency. The Role We have an exciting opportunity for passionate, customer focused, individuals to join our highly-motivated team based in Bella Vista. As a Sales Consultant operating within our Call Centre, you will mainly be responsible for Building rapport with existing and new customers Providing a positive customer experience at all times Learning and mastering our proven sales framework, which we will teach and guide you through Meeting or exceeding a realistic set of sales KPIs Adhering to all compliance and quality processes What are we looking for? A life experienced candidate who can use their people skills to obtain results Travel lovers who have a drive to meet sales targets and KPIs Passionate, supportive and ambitious team player determined to succeed Resilient and tenacious with a positive attitude Reliability coupled with a strong work ethic Infectious people person who can naturally build rapport with our customers Availability to work Monday to Friday and rotating Saturdays Customer service call centre experience General insurance andor personal insurance experience advantageous You may have had several years selling successfully in a similar type of role. Now you™re looking for a job close to home with flexibility that still leaves you free to engage in your social and lifestyle activities. Whats in it for you? Dynamic, fun vibrant culture Career progression opportunities, subject to meeting performance criteria Earn Senior status in 6 months = 10 increase to base pay and additional leadership exposure, Earn Specialist status in 2 years = 20 increase to base pay and funding for industry related study (RG146). Opportunity to take part in our inhouse leadership programs Competitive base salary + rewarding on target commission structure Opportunity to expand your sales portfolio to other products such as Life Insurance, Funeral Insurance and Income Protection Onsite gym, monthly massages, free weekly lunches + more Company funded paid parental leave benefit Additional day of leave to reward ongoing tenure Funded Induction product training and on-going coaching and support Guaranteed annual salary reviews Great central location in Norwest Business Park 800 annual parking allowance paid fortnightly Child care services and local before and after school care nearby Greenstone is the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture. Apply Now Were running an Assessment Centre on 30th January Join an innovative company that will reward and recognise your achievements and set you up for a long-term career Send an updated copy of your resume to recruitmentgreenstone.com.au or call 02 8886 8300 Employment may be contingent on the satisfactory result of criminal andor other background screens, which require the collection and transfer of personal information. Website www.greenstone.com.au

    location Windsor Rd, Winston Hills NSW 2153, Australia


  • Call Centre Agents - inbound and outbound

    Are you looking for a first job or a career change? Do you love talking to people while on the job? Then read on for an exciting opportunity open in sales The opportunity Livingstone International is more than just a diversified importer, marketer and distributor in the medical, beauty, healthcare and consumables market. The company looks for people who can grow, think and deliver in an environment with constant change. Our culture thrives on rewarding hard work and creativity. We are looking for an enthusiastic and motivated Call Centre Agents to join the Rosebery head office. This will suit you if you are a fresh graduate or looking to get your foot in the door for a sales role Whats on offer? Competitive salary package Opportunity for career progression and development Positive and fun working environment Great accessibility by public transport Fantastic training and support staff always ready to help Next to mascot Train station, Immediate hiring Training provided Opportunity for career advancement Your role Taking inbound and outbound calls Help customers improve their business by promoting our existing products and introducing new ones Entering sales orders into the system and verifying existing customer details Providing support to customers including passing on enquiries, organising quotes or updating on delivery times As you grow your client base there will be opportunity for career development and progression. This is an excellent opportunity to earn a potentially high income. What you need To be exceptionally well-spoken and motivated A passion and hunger for success and results Excellent communication skills High attention to detail To be a team player Current unrestricted drivers licence (in case you desire to meet interesting customers) Previous experience in sales or retail will be highly regarded but not essential If you have recently graduated or are looking for a career change to sales, we would love to get in touch with you. Simply click apply now or forward your resume with a cover letter to hrofficelivingstone.com.au.

    location New South Wales 2020, Australia


  • Contact Centre Customer Service Specialists - B2B

    This is more than just a Contact Centre role and not just for any company At Nespresso we believe that our people are the key to our success. Born out of a passion for great coffee, innovative thinking, and the belief that consumer pleasure should be at the core of everything, our brand has continued to thrive thanks to a strong culture that still holds these principles central to everything that we do. Nespresso currently has an exciting career opportunity for you. We are seeking Customer Service Specialists to join our dynamic and customer focused team at North Sydney. The B2B Specialist is responsible for providing a high quality of customer service to our key commercial clients to ensure their continued business over the phone. The team holds a dual role of customer service and support as well as overflow assistance to the B2B commercial team. Key responsibilities of the role will include Problem-solving for Nespresso business customers via any touchpoint Providing back office support to the B2B commercial team in contract and customer data management Processing customer standing and purchase orders to ensure rapid delivery times Handling billing and invoice enquiries The successful candidate will ideally have the following criteria Exceptional problem-solving skills, the ability to think on your feet and multitask Excellent oral and written communication skills and a genuine passion for customer service The ability to develop strong relationships with internal and external partners 1-2 years™ experience in customer service, either face to face or in a corporate andor contact centre environment (experience with on the road sales force advantageous) We are looking for an experienced customer service superstar who values quality and is looking to apply their advanced problem-solving skills in a fast paced and ever changing environment. This is a genuine opportunity to gain further experience in dealing with business customers and to progress your career. Interested? Apply now online attaching your CV and covering letter. Candidates must have full working rights in Australia.

    location Sydney NSW 2060, Australia


  • Contact Centre Customer Service Specialists

    This is more than just a Contact Centre role and not just for any company At Nespresso we believe that our people are the key to our success. Born out of a passion for great coffee, innovative thinking, and the belief that consumer pleasure should be at the core of everything, our brand has continued to thrive thanks to a strong culture that still holds these principles central to everything that we do. Nespresso currently has an exciting career opportunity for you. We are looking for exceptional Customer Service Specialists who have the ability to act as ambassadors for the Nespresso brand in our Customer Relationship Centre based in North Sydney. As a Customer Service Specialist with Nespresso you will¦ Handle customer service interactions on any touchpoint with a first contact resolution philosophy Share your love and expertise of our coffee brand with our customers Work autonomously to deliver 5 star customer service and delight our customers Work Monday - Friday on a rotating roster, between the hours of 8am 6pm As our new Contact Centre Customer Service Specialist¦ You will be a highly customer centric individual, who loves working within a team You will have exceptional problem solving skills and an ability to think on your feet You will have excellent oral written communication skills and be able to demonstrate active listening You will have a background in customer service (experience in a contact centre, digital team, retail or hospitality is highly regarded) You will have intermediate level skills in computer applications such as Microsoft Office suite, internet etc. Joining the Nespresso Customer Relationship Centre means¦ You will have the option to work from home for 50 of your working hours Generous remuneration package and product benefits Flexible working arrangements with a planning roster between (Mon-Fri from 8am “ 6pm), including the option for a monthly additional rostered day off Best-in-class ongoing training, coaching and development Fantastic Career growth opportunities within the Customer Relationship Centre and the broader business departments (Marketing, Finance, Supply Chain, Boutiques, etc.) Development opportunities in other companies or markets within the group Interested? Apply now online attaching your CV and covering letter. Candidates must have full working rights in Australia.

    location Sydney NSW 2060, Australia


  • 60 x Customer Service Opportunities - Commencing February 2019

    Datacom Connect are currently seeking passionate people for our brand new Contact Centre in North Ryde. All roles are 100 Customer Service and phone based providing you with new and valuable skills which can give you a stepping stone to a great career. At Datacom Connect, we know how to recognise the work you do and offer fantastic programs and development opportunities including Rewards and recognition program Break out rooms, with Arcade games, PlayStation, Televisions Free WiFi Fresh fruit supplied weekly Regular team lunches The list goes on Who are Datacom Connect? Datacom is one of the largest Australasian owned professional Call Centre IT services provider companies with 23 offices in 16 cities across Asia-Pacific. Through our superior delivery of professional support both to consumer and enterprise level business we have become a partner of choice to some of the largest global companies and government agencies. A customer focus is at the heart of who we are and we pride ourselves on being professional, flexible and easy to work with. We continue to grow because we work on the leading edge of technology, and this makes us different. We are looking for individuals who have An excellent customer service focus Excellent verbal and written communication skills Impressive listening skills that identify customer needs and provide appropriate solutions to customer enquiries Intermediate computer skills and typing 35wpm Be available to work Full Time Monday to Friday on a rotating roster. Australian Citizenship and the ability to pass a security clearance is required Our Contact Centre is open Monday to Friday between 8am and 8pm. Call Centre experience is not required, we will provide excellent training. We would welcome your application if you think you can create a positive impression, and are open, flexible, enjoy learning and applying new skills and want to make a difference. Please call our Recruitment Team on 9023 5053 for more information. No questions? Simply click APPLY NOW

    location Sydney NSW 2113, Australia


  • 20 x Customer Service Opportunities - Commencing February 2019

    Datacom Connect are currently seeking passionate people for our Contact Centre in Parramatta. All roles are 100 Customer Service and phone based providing you with new and valuable skills which can give you a stepping stone to a great career. At Datacom Connect, we know how to recognise the work you do and offer fantastic programs and development opportunities including Rewards and recognition program Break out rooms, with Arcade games, PlayStation, Televisions Free WiFi Fresh fruit supplied weekly Regular team lunches The list goes on Who are Datacom Connect? Datacom is one of the largest Australasian owned professional Call Centre IT services provider companies with 23 offices in 16 cities across Asia-Pacific. Through our superior delivery of professional support both to consumer and enterprise level business we have become a partner of choice to some of the largest global companies and government agencies. A customer focus is at the heart of who we are and we pride ourselves on being professional, flexible and easy to work with. We continue to grow because we work on the leading edge of technology, and this makes us different. We are looking for individuals who have An excellent customer service focus Excellent verbal and written communication skills Impressive listening skills that identify customer needs and provide appropriate solutions to customer enquiries Intermediate computer skills and typing 35wpm Be available to work Full Time Monday to Friday on a rotating roster. Australian Citizenship and the ability to pass a security clearance is required Our Contact Centre is open Monday to Friday between 8am and 8pm. Call Centre experience is not required, we will provide excellent training. We would welcome your application if you think you can create a positive impression, and are open, flexible, enjoy learning and applying new skills and want to make a difference. Please call our Recruitment Team on 9023 5053 for more information. No questions? Simply click APPLY NOW

    location Parramatta, Parramatta NSW 2150, Australia


  • 60 x Customer Service Opportunities - Commencing February 2019

    Datacom Connect are currently seeking passionate people for our Contact Centre in North Ryde. All roles are 100 Customer Service and phone based providing you with new and valuable skills which can give you a stepping stone to a great career. At Datacom Connect, we know how to recognise the work you do and offer fantastic programs and development opportunities including Rewards and recognition program Break out rooms, with Arcade games, PlayStation, Televisions Free WiFi Fresh fruit supplied weekly Regular team lunches The list goes on Who are Datacom Connect? Datacom is one of the largest Australasian owned professional Call Centre IT services provider companies with 23 offices in 16 cities across Asia-Pacific. Through our superior delivery of professional support both to consumer and enterprise level business we have become a partner of choice to some of the largest global companies and government agencies. A customer focus is at the heart of who we are and we pride ourselves on being professional, flexible and easy to work with. We continue to grow because we work on the leading edge of technology, and this makes us different. We are looking for individuals who have An excellent customer service focus Excellent verbal and written communication skills Impressive listening skills that identify customer needs and provide appropriate solutions to customer enquiries Intermediate computer skills and typing 35wpm Be available to work Full Time Monday to Friday on a rotating roster. Australian Citizenship and the ability to pass a security clearance is required Our Contact Centre is open Monday to Friday between 8am and 8pm. Call Centre experience is not required, we will provide excellent training. We would welcome your application if you think you can create a positive impression, and are open, flexible, enjoy learning and applying new skills and want to make a difference. Please call our Recruitment Team on 9023 5053 for more information. No questions? Simply click APPLY NOW

    location Sydney NSW 2113, Australia


  • (SBB) Workforce Planning Analyst

    See yourself in our team Business Private Banking (BPB) secures and enhances the financial well-being of businesses and communities within our business segments of Regional and Agribusiness team (RAB), Business Corporate Banking (BCB), Small Business Banking (SBB) and Commonwealth Private (CP). Sitting with our Business Banking Services (BBS) team of approx. 500 team members across multiple sites who provide sales and retention, contact centre and middle office support for BPB. The Workforce Performance Reporting team supports BBS by providing forecasting, rostering, scheduling, reporting, analytics and budgeting support. This team ensures that resources are appropriately balanced across our multiple functions, while providing management information and insights and continuous improvement opportunities. Do work that matters As a Workforce Planning Analyst, you will report to the Senior Manager, Workforce Performance Reporting, - you will be responsible for effective planning of resources across all BBS teams and channels. Primary focus of your role is operational resource planning and forecast analyst for contact centre and back-office teams to produce and administer workload and staffing requirement forecasting for BBS teams using best practice industry methods. Commencing with data validation processes, working through to a review and continual improvement via forecast accuracy results. Reporting will also be a key part of your role, and you will be required to have a sound understanding of the BBS telephony system. You will support the team with Partnering with key BBS stakeholders to drive and align metrics with strategic business goals Production and maintenance of resource plans, workload and staffing requirements to support best practice workforce planning framework Consistently and proactively seek solutions to simplify internal processes to enable faster delivery to the business Subject matter expertise for contact centre and back-office forecasting enquiries from the greater business Maintenance of the groups workforce management systems including data entry, scheduling parameter and scenario maintenance, user management and general product capability knowledge to the business Participation in ad-hoc reporting, forecasting, scheduling creation and analyses for the business Pro-active identification of project inputs and other business drivers and management of their inclusion into the forecasts Be an SME on the BBS™s telephony system and also look for ways where improvements can be made to assist in obtaining better business outcomes Completion of any other task assigned by the manager which the team member is competent to perform and which can be done safely We™re interested in hearing from people who have Demonstrated experience within a workforce planning operational analyst role Experience with Aspect product suite, as a preferred workforce management technology, would be an advantage Strong stakeholder management skills evidenced by collaboration and managing requirements and priorities Experience with educating and promoting the importance of workforce management within a business Ability to meet objectives and targets while working to deadlines and managing priorities Excellent interpersonal and communication skills Excellent planning and organisational skills Experience delivering outstanding service to external and internal customers Great problem solving and analytical ability Proficiency in all MS Office software with advanced knowledge in Microsoft Excel Solutions oriented with a positive attitude and approach Culture At CommBank, we™re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value™s driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial well-being of people, businesses and communities. At CommBank you can be you.

    location Wentworth Point NSW, Australia


  • (SBB) Business Analyst, Sydney Olympic Park >> Redfern

    ABOUT THE BUSINESS Business Private Bank (BPB) offer a wide range of services and solutions to our small to medium enterprise customers, our regional and agribusiness customers, online trading customers and our premium personal Private Banking customers. Business Banking Services (BBS) provide sales and retention, contact centre and middle office support for BPB. Through this support model, we accept over 10,000 customer calls per day and action over 2.2 million work requests per year for business banking customers of the Commonwealth Bank. BBS is a very diverse business, supporting a broad range of products and services across all customer segments. YOU™RE TEAM As part of the BBS Business Engagement and Change, the Portfolio, Governance Execution Team enable the delivery of tactical and strategic business initiatives and implementation of organisational and divisional change projects into the BBS. BBS Business Engagement and change are a shared service that support the BBS and their internal customers by providing the following functions 1. Business Relationship Management “ working with our internal customers to understand their needs and deliver improvements which align to our customers™ strategic goals. 2. Change Governance and Execution “ prioritisation and oversight of all change activity occurring within the BBS, to ensure that all changes are executed with excellence. The Portfolio, Governance Execution Team enable the delivery of tactical and strategic business initiatives and implementation of organisational and divisional projects into the BBS. ABOUT YOUR ROLE You will act as an organisational change professional in the Business Banking Services change process where you will be required to support and work with business unit leaders and internal project teams in delivering effective change management that facilitates sustainable change to our businesses and most importantly delivering value to our clients. As an internal change resource you will act in many facets and wear many hats in the change process “ from project lead, to changeproject planning, process analysis, change strategies coupled with effective stakeholder management, communications, training and a project delivery. You™re curious mindset will help you ask the right questions to understand the people, process and systems impacts to proposed changes, while you™re analytical approach will help you to understand and appropriately manage the changes in accordance with Business Banking Services and the Group™s Change Management framework. To help us deliver a better future for business banking, you will have Broad business experience (e.g. as a Business Analyst, Project Manager or frontline). Experience working in a project andor Agile business environments Experience in business analysis, data gathering and stakeholder impact Demonstrated experience of using change management tools and deliverables including facilitating and presenting Ability to plan high volume workloads and manage competing priorities Have the ability to think creatively, problem solve, develop solutions and influence outcomes. CULTURE The people, businesses and communities we serve are wonderfully diverse. To reflect this, were committed to hiring a similarly diverse workforce. With a focus on inclusion, accessibility and flexibility, well support you at every stage of your career. Have a question about your application, our process or what happens next? Click here for some of the most commonly asked questions about applying for a role at CommBank. At CommBank, we™re committed to innovation. Which is why we™re excited to be opening a new office at South Eveleigh. Around 10,000 of our employees will be based there, and this position will be relocating as part of the initial move, starting in April 2019.

    location Wentworth Point NSW, Australia


  • Call Centre Team Leaders

    Concentrix is a recognised leader in providing innovative contact centre services and technology. Concentrix partners with clients to support their strategies and provide solutions that maximise high-value interactions at every stage of the customers lifecycle. We have exciting new opportunities for Team Leaders to join Concentrix with a highly valued and well know client in the telecommunications industry. In the position you who will be responsible for supervising, motivating and leading a team of agents, providing day to day operational and administrative support to achieve performance targets. Duties Tasks Act as the first level of escalations and resolve all people issues within the team through regular feedback, one-to-one coaching sessions and team meetingscalibrations Manage team performance and responsible for the overall development of your team to reach their potential Responsible for managing people metrics within the team e.g. attrition, absenteeism, schedule adherence etc. Conduct call evaluations and monitoring and provide feedback to agents or management Preferred Skills and Experience Demonstrated initiative and problem-solving skills Demonstrated leadership qualities that inspire and inclusive of all staff Effective formal and informal communication. Ability to prioritise and action tasks concurrently Proven customer service skills within a business environment Ability to balance Concentrix requirements and clients expectations Previous Call Centre Management experience preferred but not essential Demonstrated experience in successfully leading or coaching a team of 15 to 20 team members to ensure all key metrics are successfully achieved As part of the recruitment process you will need to complete and pass Background and Police Checks

    location Sydney NSW 2113, Australia


  • Customer Service Officer

    Required Experience, Skills and Qualifications. Experience in both MYOB and Microsoft office applications would be useful. 1 year (Preferred)....

    location Caringbah NSW 2229, Australia


  • Customer Service Consultant

    The worlds first dental company using a new Artificial Intelligence as an analytical tool for patients and dentists within dental care....

    location NSW 2000, Sydney NSW 2000, Australia


  • Sales Consultant

    Now hiring at LG18 The Galeries, 500 George Street,...

    location NSW 2000, Sydney NSW 2000, Australia


  • Contact Centre Manager

    You will be responsible for growing a sales culture as well as building and managing multi-channels (email, calls, live chat, messenger) and making sure as a...

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Service Representative

    Strong Microsoft Office skills are critical and the completion of Certificate IV in Business Administration will be well regarded or the desire to undertake...

    location New South Wales 2036, Australia


  • Customer Service Officer - Lesaffre Australia Pacific

    location NSW 2000, Sydney NSW 2000, Australia


  • Customer Administration

    location Sydney NSW 2128, Australia


  • Outbound Sales and CRM manager

    Konekt is one of the largest workplace injury management, workplace health solutions and employment services provider in Australia with more than 800 staff and 100 branch offices. We provide innovative services and products to meet the needs of wide-ranging clients such as Insurers, Government, Defence and Corporate Employers. The Role An exciting opportunity now exists for a Outbound Sales and CRM Manager to join our team. Reporting to the Group Executive, you will be responsible for CRM Management Acting as champion and super user of CRM across the business, driving the use of the system, and ensuring that people are on top of their responsibilities with regard to CRM depending on the role Working with Operations and Sales on Key Account Management Driving customer insight and intelligence, utilising data analysis to ensure that targeting customers with the highest levels of prospectivity, generating leads of high quality and better outcomes Driving improvement in the quality and utilisation of our CRM database Monitoring compliance and drive adherence with the rules and protocols for the use of CRM Keeping CRM database up to date, and working with users to ensure quality of the database is being maintained and continuously improved Holding training sessions to ensure consistency and appropriate use of system Co-ordination and consistent tracking of all interaction with Employers Call Centre Management Building outbound sales team, and ensure operating effectively, and driving continuous improvement Delivering an order of magnitude productivity difference in the number of employers being contacted, and the quality of the leads being generated Development of call lists and contact schedules both for central team, and Account owners in the business Monitoring forward actions, and ensuring being effectively addressed Ensuring the work is focused on those employers industries with the highest chance of success. Promoting a customer focused mindset in all aspects of the business Capturing and monitoring productivity, ensuring it™s the right type of activity with the right employees Ensuring effective and productive with customer focus, and ensuring continually improving our knowledge base around employers Driving lead generation, awareness and direct response among our customers and target audiences Reporting Reporting on the performance and effectiveness of customer contact and activities across the business Building dashboards for CRM across the business Weekly scorecard reporting, and build-up of dashboards CRM Development and Strategy Playing a lead role in the development of the strategy for the future development of CRM, which is critical to the achievement of the business strategy and objectives Having a specific focus, knowledge and expertise on identifying the right solution, provide required project management and training to ensure successful implementation Development of CRM system including enhancements to the system, and integration into EDM and other marketing initiatives Data Analysis Demonstrated ability to understand, create and implement strategies to drive sales growth Provide insight into Key Accounts, continuously improving the knowledge of employers, how they recruit, and how we can help them to deal with their issues Work collaboratively with business unit leaders to develop highly targeted campaigns for each, while championing cross sell business opportunities Assist Managers at all levels with the development of local and national plans, communication and promotions strategy Direct Marketing Direct MailEmailAutomation Develop digitally-led campaigns Increase our impact by improving current email and push products and developing new engagement channels for Employers Innovate to optimise and improve results and assist in developing new email, push and other communication products for our customers Consumer Marketing Develop a strong understanding of the consumer directed market in employment services, Drive a Retail mindset and momentum with the operations team and ensure project sponsors are actively managed and engaged Monitor satisfaction by seeking feedback in relation to performance from key business and other stakeholders and implement change as required Ensure focus on opportunities to cross-sell and up-sell across operating Divisions The Ideal Candidate will have Hands on experience of management CRM tools as running email programs Digital marketing experience Be data driven. Know your metrics Previous job experience as CRM manager CRM Marketing experience including DM and email marketing Ideally B2C marketing background but will consider B2B Excellent time management skills Excellent oral and written communication skills Strong reporting and analytics capability Be an independent self-starter Self-starter and effectively plan their day to day activities and drive the team Have 3+ years™ experience in sales, account management, business development, A good team worker with excellent client relationship and interpersonal Passionate about driving sustainable change A positive attitude, ability to take ownership of work, and a solutions focused approach Exceptional attention to detail Strong relationship building and customer service skills Influential, good negotiator Resilient with an ability to work to exacting timelines Values confidentiality and instils trust. Assertiveness and confidence to communicate with senior stakeholders Significant CRM experience Experience using automated marketing systems and CRM (such as Salesforce, Campaign Monitor) Why join us? Everyones motivations are different, but these are some the top reasons our staff have stated why they passionately enjoy working at Konekt Supportive, professional and innovative management and colleagues, Being a part of a team who make a difference - a values-based culture and business focussed on positive community outcomes, Stability and growth, Diversity of work and challenge, Learning development opportunities. Apply Now Every application is reviewed by our talent acquisition team and all candidates will receive notification of the outcome of their application in a timely manner. Agencies please note we will reach out to our preferred agency partners in the rare instance that we may require additional talent options. Your respect for this process is appreciated.

    location NSW 2000, Sydney NSW 2000, Australia


TRUSTED BY
  • subanu Logo
  • west field Logo
  • bmw Logo
  • fox Tel Logo
  • vodafone Logo
  • universal Logo
  • priceline Logo
  • qantas Logo
  • hp Logo
  • citi bank Logo