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NEWS

What is a Employment Agency?

A recruitment company is a company contracted by an employer to help with its recruiting needs. Employment Agencies find temp staffing to fill all kinds of jobs, from temp staff to casual staffing in a number of career fields. Whether a organisation needs a Customer Service full time, call center part-time, call center contractor or a call center team leaders staff, a employment agency can source the right candidates. Staff Agency tend to have 3 primary areas of focus with many also specializing by industry:

  1. Permanent Recruitment
  2. Temporary Staffing
  3. Executive Search

According to [American Staffing Association] in the America over 3 million people are employed by staffing agency, and staff agency hire 9 million temporary staff every year.

Function of a Employment Agencies

Employment Agency not only bring expertise to the employment process but they remove the time and administration work out of the recruiting process. Hiring a worker can cost 8 to 22 percent of the role’s salary and take 29 to 45 days on average to fill.

A recruiter handles the search process and matches up an employee with the job in question, lining up potential candidates who interview with the enterprises.

If a enterprises needs temp staff, it uses a staff agency. Employment Agency provide skilled employees to work on a temporary or contract basis. Often these roles are known as ‘temp to perm’ positions, whereby the temporary role may lead to a permanent position if the worker and staff agency are a good fit.

For job seekers, an employment agency can be the ticket to getting that full-time phone operator or telemarketer role. Recruiters can open doors to positions that may not be easy to find on your own. Recruitment Agency allow you to try out different businesses and industries, whether you are looking for contract, permanent, part-time or full-time roles.

In order to register with or work with a staffing agency, you'll have to do one or more the following steps:

  1. Find and register with one or more recruitment agency
  2. Fill out an online application
  3. Upload your resume
  4. Interviews and possibly assessments (if short-listed for roles)

If you secure temporary or contract work, the employment agency will be the ones hiring you. When a temporary position is a match for you, the staff agency will call you to tell you about the position and arrange the assignment. If you don't hear from a employment agency right away, there may not be any opportunities at the moment, but check in weekly to show your continued interest in a placement. Once you're placed, you'll usually complete an online time-sheet and the recruitment agency will pay you directly. Once your assignment is over, you'll go back into the agency's pool to be considered for future assignments.

Employment Agency charge fees to organisations. For candidates it is free to register and there is no charges if placed by a staff agency into a new job.


With phone operator, telemarketer and a range of other speciality staffing services there is only one choice. Staffing’s specialist temping division will work with you to get results in Melbourne Sydney Brisbane or even Australia wide to get results and exceed your expectations. Staffing's specialist temping division has built a reputation for great service and fantastic talent, the envy of many of our competitors. Call us on (08) 7078 8712 to discover how we can help turn your customer service, phone operator or telemarketer problem into a solution!

For more Phone Operator Career Advice see below additional resources to find the perfect job:

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