Telemarketing Jobs In Adelaide

Now Displaying 9 of 9 Telemarketing Jobs

  • Team Leader Enquiries

    MyPlanManager (MPM) is a dedicated, friendly team of people with varying experiences of disability, both lived and personal. We are driven to enhance the lives of our clients, while pushing for much needed change in attitudes and policy around disability. MyPlanManager provides financial intermediary services to NDIS participants who choose to ˜plan-manage™ their funding. This means that MPM supports people to choose service providers, set an annual budget and pay service provider invoices. You are engaged in supervising and assisting Customer Enquiries Consultants to accomplish the tasks associated with their respective job descriptions. The position of Team Leader Enquiries is also responsible for monitoring workflow. Key Responsibilities Manage all Customer Enquiries Consultants which involves absent management, probationary reviews, performance feedback, performance reviews, ongoing coaching and ensure at all times the wellbeing of staff members are prioritised. Deal with escalated Customer complaints and resolve these complaints quickly and effectively escalating complaints that cannot be resolved by Enquiries and ensure these are resolved in a timely matter by the responsible department. Ensure effective workforce planning, rosters are up to date and identify staffing needs, including ongoing training opportunities. Provide reports as and when requested from the Operations Manager, including daily missed calls management. Update customer information in MPM databases and ensure integrity of data is upheld. Collaborate with team members to create an environment of continuous improvement and knowledge upskill, particularly in the field of NDIS. Knowledge and Skills Sound understanding of the NDIS and disabilitycommunity related services (highly desirable). Previous leadership experience in a high volume customer contact environment. Coaching and Performance Management experience Analytical approach to data and metrics Experience in best practice contact centre methodology Knowledge of or exposure to telephony and CRM software packages Demonstrated ability to Communicate clearly and effectively in both verbal and written forms. Deliver an exceptional customer centric experience. Plan, organise, schedule and prioritise tasks to meet customer and business needs. Negotiate and overcome complex problems in a collaborative manner. Adhere to legislationpolicies and proactively address risk. Monitor budgets (plan versus actual). Working knowledge of software packages (MS Word and Excel). Key Behaviours Working proactively to display and model strong people management and leadership traits Commitment to supporting people to achieve goals and be empowered to have greater quality of life, choice and control. Upholding MPM™s Code of Conduct. Supporting the vision and mission of MPM How to apply If this sounds like you and you are ready to join a fantastic team, please submit your Applications by clicking the Apply Now button and include a supporting Cover Letter and Resume. Successful applicants must be eligible to work in Australia and hold a DCSI Child Related Clearance. The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How many years of people management experience do you have? Whats the largest size team you have managed? Have you worked in a Call Center before? The application form will include these questions Which of the following statements best describes your right to work in Australia? How many years experience do you have as a manager team lead? Whats your expected annual base salary? Have you worked in a call centre before? Whats the largest size team you have managed?

    location Sturt St, Adelaide SA 5000, Australia

  • Collections Officer

    Collections Officer Classification ASO2 Salary Range 53,815 - 58,003 Duration up to 28022020 Vacancy Type Full Time Number of Positions Available 2 Closing Date 11pm, Tuesday, 19 March 2019 About the Attorney-Generals Department With over 1,500 staff, the Attorney-General™s Department (AGD) forms an important portfolio within the South Australian Government. AGD provides high-level legal services and advice to Ministers and agencies across the whole of government, specialist policy advice, regulation and compliance, and direct service delivery to the public. The AGD™s vision is one of an inclusive, safe and fair South Australia. The AGD strives to promote justice through protecting rights and holding people to account according to the law, improving safety, and contributing to an efficient and fair justice system. About Fines Enforcement and Recovery Unit The Fines Enforcement and Recovery Unit is responsible for the effective collection and enforcement of overdue fines that assist in meeting the overall AGD objectives. For more information, please visit About the Opportunity In working for the Fines Enforcement and Recovery Unit the Collections Officer is responsible for answering and resolving frontline client contacts from members of the public needing to resolve their fines debt. To be successful in this role you will have the willingness and ability to provide prompt and accurate information in a professional manner assess clients situations and establish suitable payment arrangements for the recovery of fines debt recommend appropriate remedial resolution options for those clients unwilling or unable to pay their debts work as an effective team member and communicate in a manner that is concise and clear. These are term vacancies up to 12 months with the option of being made ongoing should opportunity present. A pool of recommended candidates will also be established should future positions become available. Special Conditions for Employment Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be advised to submit their National Police Check Application form, including certified identification documents, to the AGD if an interview is requested. The form is not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD. If you are invited for an interview you will be required to bring a completed Job Application Pack and National Police Clearance form and ID. Additional Notes You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications. For further information about this exciting opportunity that is not covered by this website please contact Joe Gregorace, Senior Team Leader, Fines “ Client Contact on 8444 3044 or All applications must be submitted through SCOUT e-Recruitment system by answering the questions via the link below and following the prompts on the page to attach the relevant documents. You may wish to create your answer in Microsoft Word, then copy and paste into the SCOUT e-Recruitment application form. This will also ensure your answers are not lost if you are timed out of the system. The Attorney-General™s Department is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply. The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application via the contact above or our website

    location Sturt St, Adelaide SA 5000, Australia

  • Customer Service Representative

    You will be maintaining existing clients™ needs and develop relationships with new clients all whilst ensuring high quality customer service, sales enquiry...

    location Sturt St, Adelaide SA 5000, Australia

  • Customer Service Operator

    Our business is in need of experienced call centre operators, the role includes answering inbound calls, booking plumbing jobs for customers, assisting admin an...

    location Adelaide SA 5041, Australia

  • Customer Service

    Customer Service - Inbound Call Centre Gas Plumbing Australia Pty Ltd Cumberland Park Our business is in need of call centre operators, the role includes answering inbound calls, booking plumbing jobs for customers, assisting admin and management with daily tasks as required even writing blogs. The positions are casual, work on a rotating 7 day roster covering morning, afternoon evening shifts through till midnight every day, we are flexible with the roster and have multiple positions available. You must have great customer service skills, be friendly, have a bubbly personality and enjoy working in a team environment. It is essential to this role that you are able to work under pressure as you will be working in a fast paced environment. A good telephone manner is essential, as is professionalism, organisation and team participation. We are looking for applicants that are quick thinking, able to keep up with change and development as we are always looking to stay ahead of the competition. You will be computer literate and have a good typing speed. Being able to multi task is essential as you will be on the go all the time. Whether you are looking for a long-term placement or you are at University and looking for income to assist with your financial position you should apply for this role. Applications via seek only. No recruitment agencies.

    location Sturt St, Adelaide SA 5000, Australia

  • Customer Service Representative - B1 - Adelaide

    Customer Service Representative - B1 - Adelaide Business Sales Representative iiNet is a leader in the telecommunications industry, Australia™s 1 Internet Service Provider and has connected more than 500,000 customers to the NBN For more than 20 years weve outshone the rest with award winning customer service and a passion for doing things differently. We have Australia™s most Satisfied small Business Customers for 5 years running and also have the country™s most satisfied NBN customers. But enough of that - let™s get down to business... We need people with bags of energy, curiosity and imagination to join our Business sales team. What are we looking for? We dig individuality and are looking for fun-loving people people (not a mistype). We love a warm, calm and friendly phone manner and previous sales and customer service experience is a massive tick. Youll need top notch communication skills along with enthusiasm, flexibility and a love of change. It won™t hurt if you are a fan of gizmos, gadgets and all things techy too What youll do Youll spend your day speaking with Businesses large and small, guiding sales enquiries while surrounded by an awesome team who will soon become your best mates. Being in a call centre, youll be on the phone with Business customers for the majority of your shift wearing a headset. Youll also be comfortable working to KPIs (those are Key Performance Indicators for those of you playing at home) and love the challenge of exceeding them Youll need to be available to work Monday to Friday with a roster ranging between 6am and 6pm. What we offer We think the secret to our happy customers is our happy staff, so we have a schmick, state of the art office in Adelaide decked out with pool tables, board games, TVs and computer games. We offer a bevy of great benefits including monthly events, a great salary package, fresh fruit and snacks, discounts on your iiNet services and of course “ a company culture like no other. We offer a super competitive salary plus super, a top-notch reward and recognition program that can lock away extra cash every month and potential for commission on cross sales. So what are you looking for? You will receive some top-notch training, as well as ongoing coaching and support. So if youre looking for a career kick start we are totally cool with (in fact, we encourage) that If you can handle some serious fun in your working life¦ Go on be one of us

    location Sturt St, Adelaide SA 5000, Australia

  • Telemarketer/Call centre operator.

    About the business Greenaus Solar is your efficient and trusted solar energy solution provider. Proudly based in Adelaide, South Australia we are a locally owned company that is dedicated to taking advantage of continuous cost-effective solutions and technology improvements in solar energy to provide our customers with premium products at affordable prices. About the role An opportunity for a highly motivated and driven telemarketer to join our sales team in a casual role. Hours required 10 am to 5.30 pm Monday to Friday Duties include Making calls to residential home owners and small-medium businesses to establish warm leads Work with the sales team to schedule appointments with prospective customers Maintain a record of client contact information Benefits and perks Training provided Good work life balance Salary 22 - 25 per hour Supportive and dynamic team Skills and experience Minimum of 12 months experience in telemarketing Excellent communication skills (verbal and written) Excellent phone etiquette Highly motivated, proactive and driven Positive personality Reliable and punctual Strong customer service skills Team player Basic computer skills The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience?

    location Sturt St, Adelaide SA 5000, Australia

  • Call Centre Operators

    EXECUTIVE SEARCH AND RECRUITMENT Call Centre Operators The role of a Call Centre Operator covers all aspects of customer service, data entry and responding to general enquiries and general administration. Duties and responsibilities Ensure all incoming phone calls are attended to in a prompt and courteous manner Ensure every customer is treated with respect and an empathetic approach Respond to all questions and queries inline with policy and procedures Update internal database with correct and accurate information Skills and experience 2 - 3 years experience in call centre role Sound knowledge in MS Office Suite Strong organisational skills and ability to work under pressure High Attention to detail Superior problem-solving skills and the ability to think outside the box Excellent written and verbal communication sills To be successful, you will be customer focused, have an engaging communication style, ability to work with complex and confidential information and provide information in a supportive and empathetic manner. A National Police Clearance or DCSI clearance is desirable. If this this sounds like you, and you are immediately available please click on the Apply

    location Sturt St, Adelaide SA 5000, Australia

  • Sales Consultant

    Position Vacant in our Unley Park store Showroom Consultant - Bathroomware House Bathroomware House is a leading retail and trade bathroomware merchant with s...

    location Adelaide SA 5061, Australia

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