Telemarketing Jobs In Melbourne

Now Displaying 52 of 52 Telemarketing Jobs




  • Utility Connections Agent

    location Melbourne VIC 3000, Australia


  • Internal Sales Consultant

    Are you passionate about sales and customer experience? Want to be part of a dynamic team taking the business to the next level? Seeking ongoing professional training and development and career progression and Are a driven individual seeking a competitive salary? Then team Tyremax is for you Tyremax are a leading national tyre wholesaler with well-established and proven quality brands, and are in pursuit of a results-driven InboundOutbound Sales Consultant to join the Melbourne Branch Sales team located in Thomastown, Vic. You must be Hungry for success, able to commit and work to deadlines, well organised and have a strong passion for sales and customers. Key duties of the role Internal sales calls, inbound and outbound Generation of sales and follow up on enquiries and quotes Responding to all customer requests, product information, pricing, availability and delivery Accurate processing of sales orders and quotes Work in closely with the field sales team Successful applicant will have Excellent rapport building, with proven experience in sales and customer service Skilled in upselling and cross selling at every opportunity A ˜can do™ attitude and the ability to work under pressure A strong communicator and Possess the ability to think on their feet with good attention to detail. A competitive salary package, incentive scheme and opportunity for career progression is on offer for the right candidate. When applying you must provide a brief cover letter of introduction in addition to a copy of your CV.

    location Preston St, Fawkner VIC 3060, Australia


  • outbound caller

    location Dunearn Rd, Dandenong North VIC 3175, Australia


  • Sales Co-Ordinator - Representative

    About Us For over 12 years we have published magazines and custom diaries for various emergency service associations and their members. These publications help keep the members informed and up to date with the latest in their field of service. We also publish a magazine targeting Australias youth which focuses on mental health and community awareness of the issues surrounding the many aspects of mental health. It contains informative and helpful information that is distributed to public high schools and various other channels. About You You need to have a confident and pleasant phone manner with a hunger to succeed. A never give up attitude is a must. Dont be put off if you dont have sales experience. This is not necessary as you will receive training and support. Many of ours sales crew did not have a sales background yet succeed in the role. No matter your age (even mature age workers) or previous working background, anyone could do well in this job. Basic computer skills are also required. About The Job You will contact businesses by telephone to ask if they would support the associations by way of selling sponsorship-advertising into the various publications. Our office is located in the Melbourne CBD, close to Southern Cross station. The hours are flexible and there is no after hours or weekend work so it makes for an ideal work-life balance. About The Money Paid weekly, the rewards are generous with no limit to your earnings “ the amount you earn will be driven by your determination. Call 0414 173 615 to find out more or email us at workemergencymedia.com.au

    location Melbourne VIC 3000, Australia


  • Sales Consultant

    Continuing the growth of sales with the current sales team. Current and future monthly sales reporting to the management team....

    location Lower Dandenong Rd, Parkdale VIC 3195, Australia


  • Customer Relations Officer

    Reporting to the Team Leader you will be part of a highly engaged and dynamic team responsible for handling webphoneemail queries with along with...

    location Melbourne VIC 3000, Australia


  • Customer Service

    Food retail experience is an advantage. General cleaning duties. 1 year (Preferred). Exceptional Customer Service....

    location Toorak VIC 3142, Australia


  • Customer Service Advisor

    location Camberwell Arcade, Camberwell VIC 3124, Australia


  • Customer Service Manager

    Public Outreach is hiring a seasoned and experienced professional Customer Service Manager for our Melbourne Call Centre We have been fundraising for Australia™s and the world™s most reputable international aid, medical, disability support, environmental and advocacy organisations for over 10 years. We specialise in ethical, compassionate and engaging interactions that result in high quality monthly donations as well as strong, engaged communities. If you are looking for a new fundraising challenge, or a career shift into non-profit engagement and front-line issue advocacy this is the place. Public Outreach has been instrumental in developing, cultivating, advertising and mobilising the public in well-known non-profit campaigns across Australia, New Zealand and North America. We are keen strategists and professional communicators - and we love investing in young people The Job Planning, administrating, and reviewing fundraising customer services to ensure a positive customer service environment within our Melbourne Call Centre Recruit, train and hire a team of effective telephone fundraisers Train your staff to engage donors in meaningful, compassionate and engaging conversations resulting in monthly donors Plan, develop and organise policies and campaigns to support Public Outreach fundraising customer service objectives Producing fundraising campaign materials such as fundraising sales scripts within time and budget constraint Supporting business growth and development through execution of Public Outreach customer service objectives to ensure a positive customer experience Results reporting to upper management team Fostering a work environment of honesty, respect and effectiveness Qualities and Qualifications A relevant tertiary qualification (marketing, andor customer service), OR minimum 3 years experience in customer service delivery and leadership, preferably within a fundraising organisation Proven ability to manage both large and small teams Experience managing changing campaigns Excellent written and verbal communication skills Proficiency with Microsoft Office andor Google Docs Ability and willingness to travel A positive, outgoing and personable attitude grounded in equality and passion for helping others Compassionate and mentoring managerial capacity If you™re looking for your next big career move, a place where you can build a home, invest in your professional development, call your colleagues your friends AND change the world all at the same time, this is the place for you Salary and bonus package is negotiable based on experience, starting in the 67K - 80K range. Start date is ASAP Check Us Out www.publicoutreachaustralia.com Facebook Public Outreach Australia Instagram PublicOutreachOz At Public Outreach we work in support of a diverse and equal world. We welcome all diverse peoples into our already eclectic teams. We encourage Peoples of Colour, Indigenous Peoples, QueerTrans identifying as well as peoples with Disabilities to apply

    location Melbourne VIC 3000, Australia


  • Customer Support

    location Gladstone St, Moonee Ponds VIC 3039, Australia


  • Customer Sales and Service - Energy/Telco Industry

    location Docklands VIC, Australia


  • Customer Service Representative Printer Services

    Become part of our professional team Immediate start - Monday to Friday 37.5 hours week Casual Full Time About the company CMG Smart Services is a privately owned company that was established over 20 years ago. We have more than 100 years of combined technical staff experience delivering printer support services throughout Australia to all leading brands in the market today. Our business is growing, and there are exciting opportunities within the business for career and development for our national team of more than 250 staff. We are currently seeking candidates to apply for positions available in our Victorian team, for Customer Service DocuCare Representatives. The Role The DocuCare Representative provides support services to our clients including Replenishing device consumables and performing regular preventative maintenance of these devices, replacing toners, paper etc. Liaising with staff and technicians as directed Providing training and support to office staff on the use of their multifunctional devices The Right Person for the Role The successful candidate must be an individual who embraces challenges and responsibility with enthusiasm and energy. You enjoy a challenge and are capable of confident and effective communication with a wide range of stakeholders including employees, supervisors, and peers. You are professional and possess a positive attitude. Specifically you display the following Very well-presented Excellent communication skills with a high attention to detail Provider of outstanding and exceptional customer service Willingness to be an integral part of the team Basic knowledge of Microsoft Outlook and Excel All applicants must possess the following Australian residency Valid driver licence and reliable transport essential Working with children check (preferred however application can be processed upon offer of employment) Police check will be required upon employment In return we offer the right candidate excellent working conditions, competitive salary and incentives, and ongoing support. Please forward your application letter and resume and APPLY NOW.

    location Melbourne VIC 3000, Australia


  • Real Time Analyst

    Link Group is one of Australias leading fund administration and share registry specialists. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics. About the role We have a great opportunity for an experienced Real Time Analyst to join our Business Planning team, where you will be responsible for managing and monitoring the contact centre performance as it occurs to best meet the demand and stakeholder service expectations. The position provides effective operational support to enhance the member experience. Key responsibilities Real time monitoring of all queues and consultants™ adherence to schedule, ensuring all are performing at an optimum level with the resources available to achieve contact centre targets Providing effective daily operational support to the contact centres so that Consultants scheduled activities best meet the actual workload demand Communications, both internal and external, to ensure stakeholders are always aware of emerging schedule challenges and opportunities, and the steps being taken to address these Creation and distribution of operational reporting when required Using initiative to identify improvements to real time management Regular communication with individual Team Leaders if their consultants are not meeting adherence The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. About you Minimum of 3 years™ experience in a contact centre environment with a focus on Experience with forecasting scheduling software Workforce Management System Demonstrated experience in co-ordinating and supporting high performing teams and the practices of contact centre real time management Exceptional interpersonal, verbal and written communication skills Strong analytical skills with the ability to articulate issues surrounding operational contact centre management and implementing recommendations and solutions At Link Group we attribute our success to our wonderfully diverse workforce serving our equally diverse clients and members. We are committed to Equal Employment Opportunities and welcome applications from everyone including but not limited to LGBTIQ identifying individuals, all ethnic origins, all ages, all disabilities and gender diverse individuals Link Group runs a successful and evolving national Corporate Social Responsibility program. Join us in helping those disadvantaged (physically or financially), needing assistance with education, addressing health concerns affecting our society, advancing our Indigenous Australians and migrants and securing our environmental future. Together, we can make positive change locally and internationally. Applications will only be accepted from candidates that have the appropriate rights to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment.

    location Melbourne VIC 3000, Australia


  • Senior Customer Service Officer

    Victoria has embarked on a transformation of Victoria™s roads to sustain growth in our population and economy to meet the aspirations of Victorians for an integrated transport system. About the Business Area Numbering over 750 staff, our Registration and Licensing (RL) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers. About the Role We have multiple opportunities available for a Senior Customer Service Officer to join the team at the Broadmeadows Service Centre. The roles, which we have available are permanent full-time and fixed term part-time roles, whereby the successful applicants are expected to be willing to work in between any of the NorthWest Metro 1 area sites (Broadmeadows, Bundoora and Seymour) on any given day. Day to day Duties Reporting to the Customer Service Team Leader the core duties of the role are performing practical drive tests, whilst advising the public on Victorian Driver License policies and procedures. Other duties include coordinating vehicle inspections, processing customer transaction and resolving customer enquiries relating to registration and licensing matters. About the Ideal Candidate Our ideal candidate will be self-motivated, passionate about Innovation and delivering exceptional customer service. We are looking for someone who possesses Exceptional customer service skills, a positive can-do attitude with a keen eye for detail Excellent communication skills coupled with a strong work ethic Adaptability, flexibility and agility with regards to change and adopting new methods of working A team player who is not afraid to go above and beyond where required Intermediate computer literacy skills A current and valid drivers licence Culture To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve. What we offer Competitive salary and benefits Supportive, diverse and inclusive work environment Opportunities for professional and personal development Flexible working arrangements and family friendly practices Recruitment agencies “ please note VicRoads does not accept resumes from third parties and will not be responsible for any fees related to unsolicited resumes. VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. For further information or to apply for this job please click on the Apply for this job button below.

    location Jacana VIC 3047, Australia


  • Customer Insights Lead

    Full time, 12 month contract Play a vital role to assist us to deliver a fantastic customer experience 97,075 - 108,399 plus super, plus RDO An exciting opportunity has arisen for an experienced and enthusiastic Customer Insights Lead to join our Chief Customer Office on a full time basis for 12 months. We are responsible for providing more than 150 different services to people who live and work in our municipality, or visit Boroondara for a range of reasons. Our goal is for all customers to be able to use our services, facilities and products with ease, feel well informed about what we do, and to actively participate in our community. Your role with us Reporting to the Chief Customer Officer, this is an opportunity to develop a customer insights program to inform service design and create customer experiences that are simple to use, and seamlessly accessible via a multiple channel environment. Duties include Source and evaluate customer data from multiple internal and external sources to understand, synthesise and embed insights Promote a œcustomer first culture in all service areas Build and execute qualitative and quantitative research plans Provide input into the establishment and development of customer analytics techniques and capabilities About you To be successful in this role you will bring a clear passion for identifying customer needs and insights with a proven track record of revealing actionable insights through multiple seemingly disconnected sources. You will have a demonstrated understanding of how to translate broad, strategic business questions into a research plan and drive customer research projects from start to finish. Want to know more? To be considered for this role, please submit your application online via the ˜Apply™ button by close of business Tuesday 12 February 2019 For any further information please refer to the Position Description, or contact Jeanine Nieuwenhuizen on 0424 500 968 If you want to know more about the benefits of working for the City of Boroondara, please visit our Careers Website. Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Applicants must have the right to work in Australia. Council is a child safe organisation and as such, some applicants may be required to hold a Working with Children Check. Additionally, some applicants may also be required to undergo a National Criminal History check andor medical check as per the requirements of the role. Who are we? The City of Boroondara is a metropolitan council, representing more than 170,000 people in the inner-eastern suburbs of Melbourne. A leader in the local government sector, with a reputation for innovation and excellence, we believe in providing an environment where our staff thrive, both in the work they do and in how they learn and develop as people and professionals. We like to challenge the norm and we are investing significantly in innovation and technology improvements in order to provide our customers with an even greater experience and engagement. We are putting our customers at the forefront of what we do with our organisation wide change initiative, the Customer Experience Improvement Strategy (CEIS). You will be instrumental in driving this change across the organisation using best practice approaches to successfully support us from the now to our desired future state. With so much going on it™s a great time to join Boroondara

    location Camberwell Arcade, Camberwell VIC 3124, Australia


  • Customer Assist Specialist- Billing Solutions

    location Melbourne VIC 3000, Australia


  • Sales Consultant

    公司成立以来,华信地产始终坚持为本地及海外å®æˆ·æä¾›å…¨æ–¹ä½çš„专业地产服务,曾先后荣获了新南威尔士州œæœä½³åŽäººåŽå•†ä¼ä¸šå¥–,及澳洲各大房地产商授予的奖项ã‚2013å¹´,éšè¿‡å…¨ä½“员工的努力,华信地产获得Billbergia Top SalesAgent以及Meriton Top 5 Sales Agent等荣誉ã‚现与澳洲第ä¸...

    location Melbourne VIC 3000, Australia


  • Sales Consultant

    Sales experience in a retail sales role is preferred however not essential. We are looking for a professional Showroom Sales Consultant to join this fun and...

    location Melbourne VIC 3032, Australia


  • Customer Service Officer

    Administrative qualifications and 2+ years™ experience in customer service or similar role. Answering the phone and directtake messages....

    location Victoria Knox Ave, Rowville VIC 3178, Australia


  • Customer Service Consultant

    You have outboundinbound call centre experience - Min 2 years. PreLegal is looking for individual who can assess our customers for compensation claims....

    location Melbourne VIC 3148, Australia


  • API and Automation Customer Executive

    WHO WE ARE Betfair is the world™s largest, and Australia™s only, peer-to-peer wagering platform. We service a sophisticated customer base and offer a different way for punters to engage with racing and sport by facilitating transactions between people. Betfair is driven by the unique Betting Exchange motivated by leading technology from the UK, operating in a highly competitive market-place. Betfair Australia is owned by the ASX-listed Crown Resorts Ltd, who are the creators of Crown Casino in Melbourne, and Crown Casino Burswood in Perth. OUR CULTURE Betfair is an energetic and inspirational workplace where no day is the same. A creative nurturing culture, we love coming to work We set extremely high expectations, objectives and targets, we also have reward and recognition programs set up to match (Annual Performance Bonus, Events, Cheque Me Outs, Shutouts etc.). Our employees truly are our greatest asset, so we are continually investing in staff™s development on both professional and personal fronts. We also empower every employee to drive their own development journey via our Learning Passport program. THE TEAM At Betfair we believe that team and culture are integral to our ability to get the best outcome for our customers. We are big on continual learning and development and supporting each other to achieve our goals we work hard, challenge ourselves and each other and celebrate big when we knock it out of the park. Were not a standard work environment, and were proud of that - we exist to champion winning, and that starts with challenging and championing our own people. THE ROLE Reporting to the Business Development Manager, you will be a support to new and existing customers in accessing our Application Programming Interface (API) to integrate with their programs and implement automated betting strategies. Being involved in what is a primarily high-end customer service role, you will be the first point of contact for API, automation, 3rd Party tools and enquiries whilst educating both customers and Betfair staff on these topics. You will also support the development and growth of the Australian and New Zealand API developer and automation communities. Working directly with customers and assisting them in accessing the API and utilising 3rd Party tools, you will also help customers implement basic automation strategies. This role is an excellent graduate opportunity, and ideal for someone who has customer service skills and a keen interest in technology, looking to use their skills in an engaging and fast-paced environment, with opportunity to contribute to strategy and room for development and progression. KEY RESPONSIBILITIES Responding to queries from customers through the use of calls, emails and social media Directly engaging with customers to improve their API, automation and historic data experiences Liaising between customers and the UK Betfair Developer Program and Market Data Control teams Supporting customers with basic programming and API error troubleshooting Assisting less technical customers with automation using 3rd Party tools Supporting the Business Development Manager to develop and grow the AUSNZ developer and automation communities Supporting the creation and curation of localised AUSNZ automation content and documentation Supporting customers to access historic data for use in predictive modelling Driving growth of customers engaging with 3rd Party tools Assisting in the running of data, automation and 3rd Party tool workshops Supporting the education of Betfair staff and customers about automation and 3rd Party tools Working with 3rd Party vendors in the development of their apps DOES THIS SOUND LIKE YOU? You have exceptional customer service skills, including written and verbal communication You have a broad understanding of programming You have the ability to explain tech and programming concepts to non-technical people in simple but accessible terms You consider yourself to hold intermediate Excel skills You have a high level of numeracy and excellent problem-solving skills You are self-motivated with a strong personal drive You have the willingness to learn and grow You are able to take initiative and get things done

    location Melbourne VIC 3000, Australia


  • Internal Sales Role

    location North Melbourne VIC 3051, Australia


  • Customer Service Operator

    location Mulgrave Ct, Clayton VIC 3168, Australia


  • Sales Support Officer

    location Campbellfield VIC 3061, Australia


  • Customer Service Representatives

    Newell Brands is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Marmot, Sunbeam, FoodSaver, Rubbermaid Commercial Products, Graco, Baby Jogger, NUK, Contigo, and Yankee Candle. For hundreds of millions of consumers globally, Newell Brands makes life better every day, where they live, learn, work and play. We are looking for several Customer Service Representatives to fill both permanent and temporary full time positions in our Melbourne team. Reporting to the Team Leader, some of your key responsibilities will be to Follow Newell Brands policies and procedures Support Newell Brands core values culture Adhere to an order entry process and accurately input customer orders into SAP Answer inbound customer telephone enquiries in relation to order status, product availability and consumer care Make outbound calls to other parties to resolve issues, promote or sell our products Complete data validation and cleansing as required. Validate Units of Measure and pricing within the system during order entry Ensure Minimum Order Values are adhered to and upsell to increase order values when required Keep up to date with all new product releases. Notify Account Customers and National Account Managers of order delivery dates Develop strong rapport with all Internal and External Customers Report all customer complaints and service requirements to appropriate personnel Contribute positively to our continuously changing environment Ideally you have a minimum of 2 year™s experience in a service role and have worked in fast paced organizations, SAP system capability is preferred, as is intermediate outlook and excel skills along with effective time management skills and the ability to prioritize and attend to simultaneous tasks and projects. Importantly a positive, flexible attitude is highly desirable. Our Company offers a working environment that is collaborative, energetic and one that collectively strives to achieve outstanding results. You will be recognized for your valuable contribution.

    location Ferntree Gully Rd, Scoresby VIC 3179, Australia


  • Client Support Administrator

    location Bellfield VIC, Australia


  • Customer Assist Specialist- Billing Solutions

    location Melbourne VIC 3000, Australia


  • Entry level Customer Service Officer - Hawthorn

    Holcim has been servicing the infrastructure, construction and mining industries for more than 110 years and employs over 3,000 staff across 300 sites. Part of the worlds largest construction materials company, LafargeHolcim, Holcim Australia is leading supplier of cement, concrete, aggregates and precast products. On offer here is Generous salary package including 12.5 Super Paid overtime plus Saturday morning shifts Opportunity to work in a team environment Fixed term contract About the role Dealing with a wide range of people from labourers to project managers, this fast paced role combines inbound enquires and outbound order confirmations. Available to work shifts starting between 530am and 8am and finishing from 330pm to 6pm You will need to work every second Saturday (530am to 2pm) morning a month paid at overtime rates Call volumes of over 120 per shift You will handle a mix of concrete and aggregate orders and negotiate delivery times Provide product information and quotes to the customer and enter quotes and job details into the allocation software, Command Liaising with the Operation and Scheduling teams to ensure our customers requirements are understood and met in a timely manner Why join Holcim? As part of a global company, we offer long term career paths and a variety of training and development opportunities. Holcim is also proud to be an industry leader in health and safety as well as our commitment to environmental sustainability. About you A punctual, positive and efficient individual A genuine committed team player Possess the ability to work supervised and autonomously Displays effective communication skills across the board Adapts efficiently and effectively when work load fluctuates, while also maintaining attention to detail.

    location Melbourne VIC 3000, Australia


  • Client Services Specialist

    location East Melbourne VIC 3002, Australia


  • Customer Service and Resourcing Officer

    St John Ambulance Australia (VIC) has served the community for over 135 years. We work for the service of humanity, existing to help those who are in sickness, distress, suffering or danger. An exciting opportunity is available in our Event Health Services team located in Mount Waverley for a self-motivated customer service superstar. The role is an Event Support Officer working Tuesday to Saturday, on a rotating roster, with early starts and some evenings as required. Working in a close-knit team, this role will work in the office and be responsible for supporting and coordinating delivery of St John first aid services by St John volunteers to our clients and community groups. Tasks such as resourcing volunteers with first aid supplies, equipment and vehicles rostering volunteers and casual staff throughout Victoria project management of deployment to large, medium and small events and accountability of individual tasks, all lie within the responsibility of this dynamic role. The role will specifically be responsible for the coordination of the St John Major Venue portfolio, which involves directly liaising with venue customers and key stakeholders, with shared venue responsibilities. Essential Skills and Attributes (Selection Criteria) Excellent written and verbal communication skills to enable effective interaction with internal and external stakeholders. Proficiency in accurate data entry with solid attention to detail. Highly motivated and enthusiastic, with excellent customer service skills. Takes prompt action to accomplish objectives, with a mindset of achieving above and beyond. The ability to think independently to identify improvements or solutions. Superior problem-solving skills, ability to think outside the square. Planning and organisational skills to effectively prioritise and meet designated timeframes. Flexibility to act within an operational environment, including variations of tasks and working times required. Professional presentation, confident and mature disposition. Ability to work independently and as part of a team. Familiarity with Microsoft Office, including intermediate skills in Excel and Outlook. Willingness to undertake a current Police Check and Working with Children Check. An understanding of the medical supplies, events, retail or hospitality industries would be advantageous, as would previous experience in providing customer service to a large geographical area. St John offers a myriad of benefits including professional career growth, engagement opportunities and salary packaging options. Please apply by attaching your current Resume and Cover Letter addressing the selection criteria and follow the link below. Note Applications without a cover letter will not be accepted. St John Ambulance is an Equal Opportunity Employer and as an organisation that regularly works with children, St John believes that all children have the right to be emotionally and physically safe at all times. St John is committed to identifying, mitigating and managing risk to children through a preventative and risk management approach.

    location Mount Waverley Reserve, Mount Waverley VIC 3149, Australia


  • Customer Service Consultant

    1 year (Preferred). My client is looking for an experienced Customer Service Consultant preferably with Claims experience who will be responsible for managing a...

    location Melbourne VIC 3000, Australia


  • Expert Care - Inbound calls

    About Us EBM is one of Australia largest privately owned insurance broking business. We are progressive and innovative and are passionate about putting our clients first. Our RentCover Underwriting Agency, is an industry leader when it comes to providing landlord insurance products. Your Opportunity We offer a unique positive culture that is well supported by training and a very supportive team which is fun to be apart of. This is an inbound customer service role where you will be looking after current clients enquiries. No outbound calls or sales involved. The Role Highlights of this role include Managing client relationships by responding to phone and email enquiries Administration providing quotes to prospective clients, progressing new business, processing policies and maintaining records. Ongoing learning and development opportunities including completing formal insurance qualifications Being recognised and rewarded for high performance through the Star Awards Your Experience We are not looking for specific work experience for this role. As long as you can demonstrate the following skills well be happy to progress your application Strong communication both verbal and written Excellent attention to detail Ability to work and collaborate with others well Genuine caring nature Able to learn and develop new skills Next Steps Why wait? Submit your resume by clicking on the Apply button. Please note - Applicants must have unrestricted working rights in Australia to apply for this role. Recruitment agencies Please note we do not invite candidate introductions for this position and any unsolicited candidate profiles will not be accepted nor liable for a placement fee. Expertise”‚ Integrity”‚ Respect”‚Advocacy”‚Proactivity

    location Victoria Rd, Hawthorn East VIC 3123, Australia


  • Spare Parts Team Member

    At Bunnings we believe home improvement should be accessible to everyone. When it comes to working with us, the same applies. Whether you™ve mastered DIY, you may just be able to find a role that™s made for you. To create a work environment where our team members feel like they belong, we do our best to nurture a supportive culture. Our trust in each other gives us confidence to make an impact in our roles and to our customers. Our team members are encouraged to lead their own way. Our teams are empowered and encouraged to be accountable for making an impact, no matter how big or small. About the role This is a great opportunity for a customer service focussed individual to join our National Services team in Port Melbourne. Reporting to the Spare Parts Team Leader, you will engage with customers, suppliers and team members from our stores and provide first class customer service and delivery. As the Spare Parts TM, you can expect to Manage spare part enquiries referred from the team in our store network Handle enquiries directly from customers via the web or over the phone End-to-end support and service for enquiries including research, supplier contact, customer service, order placement and delivery Build strong supplier relationships Develop an extensive understanding of product componentry, sourcing and pricing You™ll need to have Exceptional customer service skills High attention to detail and care for follow up Experience working in a fast-paced environment Great communication skills “ both verbal and written A collaborative and team-oriented approach The ability to work on a rotating or fixed roster including weekend shifts Intermediate Microsoft Office Suite Previous experience in spare partspower tools is advantageous but not essential Whats in it for you Competitive salary package Team member and partner discount 12 weeks paid parental leave for eligible team members The opportunity to participate in Wesfarmers Share Plan Access to discounted offers from corporate partners Ongoing career development and training Work in a fun and informal team Offers flexibility in an inclusive work environment Chances to create a real difference in your community and environment Retaining an inclusive, family feel while growing into one of Australia and New Zealand largest and most widely recognised brands has come naturally to us and we™d love to welcome you to the family.

    location Port St, Highett VIC 3190, Australia


  • Contact Centre Agent (Mandarin or Vietnamese)

    POSITION PURPOSE The position forms an important part of the Digital Experience Support Team strategy which provides IDP a complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The key focus of the role is to engage with potential and existing customers through telephone calls, online chat and social channels in order to identify genuine sales leads for delivery to, and conversion by, our local Student Placement Counsellors. In addition to this there is a strong focus on providing a high quality customer experience while proactively offering and selling additional Value Added Services. This position must provide excellent sales and customer service to prospective customers via all channels operated within the contact centre, whilst building and maintaining the leads management database. RESPONSIBILITIES Make warm and cool calls to prospective customer leads to qualify opportunities for the student placement counsellors. Contact new and existing customers in alignment to IDP campaigns. These can include sales, expos, events, lead generation, appointment setting and general customer service tasks. Monitor and respond to online chat answering questions regarding study, visa and related services. Monitor and respond to social channels answering queries IDP and its services Use qualifying sales techniques to identify opportunities for IDP and its customers. This includes accurately recording outcomes for WarmHot or Cold Leads. Maintain the accuracy of IDP™s CRM including updating all customer details where possible Communicate Warm and Hot Leads to relevant Local Counsellors to drive conversion Nurture existing leads through ongoing outbound calling campaign to maintain effective relationships between our customers and IDP. This includes calling non- engaged customers for re-engagement. Confidently, politely and professionally make warm and œcold calls to customers Use open and outcome drive questioning to accurately define customer needs. Respond to all customer enquiries in a highly professional, efficient and friendly manner Be prompt at identifying customers™ problem for which a solution can be offered by IDP™s services and products Provide prompt support to internal stakeholders (value added services fulfilment team, counsellors and office managers) in managing telephone, online chat and social media enquiries and filteringnurturing pipeline of potential customers Keep relevant stakeholders informed of work agenda, progress and issues. Demonstrate commitment to IDP™s values and quality and compliance standards in everyday workplace operations. Encourage a team environment which facilitates cooperation and knowledge sharing and enables high performance. WHAT WERE LOOKING FOR Strong communication skills (verbal and written) is essential Minimum 1 years™ sales or customer service experience. Proved sales experience preferred. Experience in managing enquiries from online chat and social media platforms Ability to confidently and professionally make warm and œcold calls to customer Ability to build rapport quickly with customers over the phone Excellent listening skills to actively listen to customers and interpret their needs Effectively deal with objections Deal with customers that may be angry about receiving unsolicited calls Demonstrated ability to work effectively in a team environment Demonstrated organisational and time management skills, with the ability to prioritise An ability to service and work with people from different cultural backgrounds Contact Centre experience is desirable Can speak Mandarin or Vietnamese is desirable WORKING AT IDP IDP Education™s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our peoples diverse talents and expertise through effective collaboration and cooperation throughout our business. We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions. We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.

    location Melbourne VIC 3000, Australia


  • Contact Centre Agent (Mandarin or Vietnamese)

    POSITION PURPOSE The position forms an important part of the Digital Experience Support Team strategy which provides IDP a complete customer engagement experience through its omni-channel contact centre (outbound calls, online chat, social, inbound and others). The key focus of the role is to engage with potential and existing customers through telephone calls, online chat and social channels in order to identify genuine sales leads for delivery to, and conversion by, our local Student Placement Counsellors. In addition to this there is a strong focus on providing a high quality customer experience while proactively offering and selling additional Value Added Services. This position must provide excellent sales and customer service to prospective customers via all channels operated within the contact centre, whilst building and maintaining the leads management database. RESPONSIBILITIES Make warm and cool calls to prospective customer leads to qualify opportunities for the student placement counsellors. Contact new and existing customers in alignment to IDP campaigns. These can include sales, expos, events, lead generation, appointment setting and general customer service tasks. Monitor and respond to online chat answering questions regarding study, visa and related services. Monitor and respond to social channels answering queries IDP and its services Use qualifying sales techniques to identify opportunities for IDP and its customers. This includes accurately recording outcomes for WarmHot or Cold Leads. Maintain the accuracy of IDP™s CRM including updating all customer details where possible Communicate Warm and Hot Leads to relevant Local Counsellors to drive conversion Nurture existing leads through ongoing outbound calling campaign to maintain effective relationships between our customers and IDP. This includes calling non- engaged customers for re-engagement. Confidently, politely and professionally make warm and œcold calls to customers Use open and outcome drive questioning to accurately define customer needs. Respond to all customer enquiries in a highly professional, efficient and friendly manner Be prompt at identifying customers™ problem for which a solution can be offered by IDP™s services and products Provide prompt support to internal stakeholders (value added services fulfilment team, counsellors and office managers) in managing telephone, online chat and social media enquiries and filteringnurturing pipeline of potential customers Keep relevant stakeholders informed of work agenda, progress and issues. Demonstrate commitment to IDP™s values and quality and compliance standards in everyday workplace operations. Encourage a team environment which facilitates cooperation and knowledge sharing and enables high performance. WHAT WERE LOOKING FOR Strong communication skills (verbal and written) is essential Minimum 1 years™ sales or customer service experience. Proved sales experience preferred. Experience in managing enquiries from online chat and social media platforms Ability to confidently and professionally make warm and œcold calls to customer Ability to build rapport quickly with customers over the phone Excellent listening skills to actively listen to customers and interpret their needs Effectively deal with objections Deal with customers that may be angry about receiving unsolicited calls Demonstrated ability to work effectively in a team environment Demonstrated organisational and time management skills, with the ability to prioritise An ability to service and work with people from different cultural backgrounds Contact Centre experience is desirable Can speak Mandarin or Vietnamese is desirable WORKING AT IDP IDP Education™s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our peoples diverse talents and expertise through effective collaboration and cooperation throughout our business. We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions. We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.

    location Melbourne VIC 3000, Australia


  • Quality Assurance and Administration Officer - Connections

    location Docklands VIC, Australia


  • Optus Merchandiser

    About us Retail Safari as part of CPM Australia is a dynamic and innovative marketing services agency offering our clients effective customer contact through a diverse range of channels including assisted selling, merchandising, sampling and demonstration, local area marketing and brand activation. About the role We currently have opportunities available for motivated and professional Merchandisers to represent our leading client, Optus You will be charged with your own designated territory to call on major retailers, to present Optus™ range of product offers and to ensure that their offering is maximised through in-store merchandising and marketing initiatives. We are looking for Optus Merchandisers to cover the following territories Western Suburbs (including Essendon, Deer Park, Melton surrounds) Southland Territory (including Brighton Mentone) Chadstone (including Oakleigh, Bentleigh, Glen Waverley surrounds) Northern Suburbs (including Broadmeadows, Preston, Coburg surrounds) As an Optus Merchandiser, you will be responsible for Creating point-of-sales displays Building relationships with store contacts Ensuring pricing and ticketing are correct Ensuring products are stocked and neatly displayed Assembling and installing units Reporting on work internally About You We are seeking a dedicated and attentive Merchandiser with the following attributes Merchandising experience (in any industry) Sales experience (retail or telco preferred though not essential) A strong eye for detail and a flair for visual design Strong client liaison ability Confidence and the highest quality of reliability Excellent communication and presentation skills Strong negotiation skills and the ability to close sales Understanding of needs analysis and solution selling Strong attention to detail and understanding of compliance To be considered, it is essential that you possess a current and valid driver™s licence and a reliable vehicle. If the above role sounds like you, APPLY NOW

    location Melbourne VIC 3000, Australia


  • Customer Service

    Patties Foods ˜Creators of irresistable comfort food™ Patties Foods is a true Australian success story, growing into a leading Australian manufacturer, supplier and marketer of branded frozen savoury and dessert products. We strive to deliver great tasting, irresistible comfort food to all Australians, no matter the occasion. We are the custodians of a high quality, unique portfolio of iconic Australian brands including FourN Twenty, Patties, Herbert Adams, Nannas, and Chefs Pride. Our company values of courage, trust, integrity and ownership reflect our origins as a family-owned company. Of course, along with Great Brands, and Great Assets, the other vital ingredient in our recipe for success is - GREAT PEOPLE We currently have an exciting opportunity for a passionate Customer Service person to join our team, located in Mentone. You will be responsible for creating a positive and memorable experience for all our customers consumers, utilising outstanding communication, techniques and technology to enhance engagement and drive sales growth. Your key responsibilities in the role will include Liaise with consumers via phone and email Timely accurate processing of domestic international sales orders Creating a memorable experience for all customers and consumers Monitor customer orders to ensure consistently high service levels Support in full supply of orders, utilising our internal systems (any experience with M3, Sales force and Cognos is an advantage, but not required) Attend collaboration sessions with the Marketing Sales teams As the successful candidate, you will have a passion for providing not only outstanding customer service, but you strive to provide a positive experience in every interaction you have with our customer and consumers. You will possess a strong work ethic and a passion to grow and develop in the role seeking to continuously improve the consumer experiences with Patties. Your collaborative approach, empathetic nature, and strong problem-solving skills will ensure your success in the role. You will have prior experience working in a customer service environment, an adaptable working style and a desire to create positive, lasting memories for all our customers and consumers. Well-articulated, and strong written and verbal communication skills is required. Confidence learning new systems, and analytical will be highly beneficial. To hit the ground running in this exciting role, you will be a self-starter with the drive commitment to achieve results. If this sounds like you, please submit your resume and a cover letter by Sunday 10 February 2019. We do not accept unsolicited resumes from employment agencies. No fee of any type will be paid in the event we hire a candidate whose resume is submitted by an employment agency to any of our employees without a valid written recruitment agreement. Such resumes shall be deemed the sole property of Patties Foods. To apply for this job go to pattiesfoods.recruitmenthub.com.au enter ref code 4542734. Applications close 10 February 2019

    location Lower Dandenong Rd, Mentone VIC 3194, Australia


  • IMMEDIATE START for Customer Service Officer!

    United Petroleum is an independent, Australian owned petrol and convenience company which offers customers premium quality fuels and competitive pricing nation-wide. We are one of the fastest growing independent companies in Australia, specialising in the retail and wholesale fuel markets convenience stores and ethanol manufacture generating employment for over 2,500 Australians. Due to exceptional growth in United Card, we are seeking a Customer Service Officer who is dedicated to providing great service and experiences via telephone and e-mail correspondence. You will provide exceptional service and and resolve all customer enquiries by taking the initiative and drive to follow through with team members and other stakeholders to achieve outcomes. Job Responsibilities Taking inbound calls to resolve customer enquiries Making some outbound calls to follow up and ensure customer enquiries are resolved Building and maintaining key customer relationships General administration including data-entry, record keeping and filing Basic banking administration tasks The ideal candidate 1 - 2 years of customer service experience reception or call-centre experience would be advantageous Tech-savvy and proficient in using computer systems Excel A multi-tasker thats able to work in fast-paced environments Resilient and results-driven eager to provide exemplary service and meet KPIs Excellent interpersonal skills, effective relationship management, and communication skills, including written and spoken English

    location Hawthorn, Hawthorn VIC 3122, Australia


  • Prison officer - Melbourne Assessment Prison and Courts

    Prison officer - Melbourne Assesssment Prison and Courts Full time, ongoing prison officer vacancies - Melbourne Assessment Prison and Courts Located in Melbournes CBD (near Southern Cross Station) 54,439 + 69,909 per annum plus super (+ additional penalties for evening and weekend shifts) No qualifications or specific work experience in a similar industry is required. We hire from a range of different trades and backgrounds including veterans, hospitality and events, security, personal training, transport, automotive and construction. Eight-weeks paid training commences Monday, 6 May 2019. We invite you to attend one the below information sessions. You will hear from our prison officers and staff, find out more about our vacancies and ask any questions you may have. Please register below - i) 10.30am - 11.30am, Saturday, 2 February, Chadstone For more information and to register, click here Please note, free car parking is available at this venue. ii) 6.30pm - 7.30pm Thursday, 7 February, Melbourne, CBD For more information and to register, click here Please note, there is no suitable street parking available. evening car parking is available (including car parks nearby). If you choose to attend this information session, it is strongly advised that you catch public transport. Melbourne Assessment Prison (MAP) State-run maximum security facility, housing only male prisoners The only prison in Victoria which is located in Melbournes CBD and is a short walk from the Southern Cross station. Has the highest ratio of prison officers to prisoners in the state There is a strong security and safety aspect in this role Prison officers can also be required to work within the Courts, which involves working as a prison officer based at the Supreme Court of Victoria and the County Court of Victoria working within daytime weekday hours. providing supervision, security and escorts for all offenders that are being held in custody and scheduled to appear in court Who we are looking for People with energy, empathy and resilience. We hire mature prison officers with life experience “ people who can find common ground with anyone. You dont need to be big and strong in physique, your communication skills are your most powerful tool to gain respect from prisoners and de-escalate situations. Life experience and maturity “ having the ability to be strong role models for prisoners High energy levels and a reasonable level of fitness The ability to use computer systems and learn and adapt to new software and systems with training self-confidence “ having the initiative to make decisions quickly and take accountability for your actions Your day-to-day responsibilities include upholding the safety and security of those in custody, your team mates and visitors supervising and assisting both male and female people in custody who are attending their court hearings. patrols, prisoner head counts, lock downs, meetings with visitors, cell searches Assisting with prisoner enquiries about processes, ie. Inductions, how to organise visits, mail, medication, etc. using computer to keep record of prisoners case files Benefits of becoming a prison officer with Melbourne Assessment Prison and Courts Penalty rates for working night shifts and weekends, in addition to bi-annual pay increases Located on Spencer Street, next to Southern Cross Station, trams, supermarket, and various cafes. Free access to an onsite gym and sauna. Social culture “ numerous informal and scheduled team social events throughout the year. Yearly salary increases based on meeting your performance requirements. Access to further education and ongoing training opportunities, including enrolment in Certificate III in Correctional Practice (Custodial). Once your certification is complete, you will be rewarded with a salary increase. Opportunities for promotions within MAP and Courts, including Senior Prison Officer and specialised areas, such as Security and Emergency Services Group (SESG). Job security with guaranteed full-time working hours, where you will accrue superannuation, annual leave and sick leave. Eight-weeks paid training involving both practical and class room training, covering self-defence, cultural awareness, report writing and conflict management. Begin your career with a squad of like-minded, new prison officers, who will soon become your long term colleagues and friends throughout your career with Corrections Victoria. Applications will be regularly reviewed up until the closing date, so please do not delay in submitting your application. At the Department of Justice and Community Safety, our goal is for our workforce to reflect the diverse community we serve. We continually seek to employ people of any gender, age, religion, sexual orientation, with a disability, and varied cultural backgrounds. In addition, we have a firm commitment to increase participation of Aboriginal andor Torres Strait Islander people across our workforce.

    location Melbourne VIC 3000, Australia


  • Customer Service Consultant

    We are seeking a candidate who is flexible and able to work late shift hours (11.30am-8.00pm) and Saturday shifts on a rotational basis, to ensure we can meet...

    location Waverley Park Dr, Mulgrave VIC 3170, Australia


  • Customer Service Manager

    Answering customer service teams questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be...

    location Port St, Highett VIC 3190, Australia


  • Sales Coordinator

    location Moorabbin Airport Corporation, 66 Bundora Parade, Moorabbin Airport VIC 3194


  • Casual Customer Service Business Office Fitzroy

    location Victoria St, Melbourne VIC, Australia


  • Customer Experience Specialist

    About The Company Celebrating over 18 years of success, our client is regarded as one of Australias fastest growing electronic security companies who remain committed to changing the landscape of the Security Industry throughout the nation. Not only is their commitment to the Australian market around providing high-quality, affordable security solutions to both the residential and commercial market, but also to provide the best possible service through a refreshing and proud team that are all about ensuring their customers are safe, sound and secure. Uniquely focused on their people and supporting them to succeed, their belief is that their team are the foundation of their company and the company™s success. Why You Want To Work Here This is a rare opportunity to not only join a small team who have an amazing set of values, but also to leverage your exceptional problem solving and love for customer service skills to become the trusted go-to expert for our customers, business partners team members. This role also has a very real scope for diversity and variety, working through customer service, administration, soft selling and scheduling, all in the same day, so rest assured this is not an environment where you will get bored. Based in gorgeous surroundings as your office, our client have a vibrant, exciting and inviting culture that is strongly about collaboration, respect, passion and making a true difference. You can be sure you will always feel valued and idea™s listened to. The team you will be joining are true to their word and are highly motivated to put their best foot forward in everything they do. They encourage new ideas and are supportive of new team members. This company is one that you know you will be able to be proud of and your work will be meaningful. You will not only have a fulfilling career work wise, but the company have amazing programs set up to ensure you enjoy the perfect work-life balance and development. About You You are all about creating a positive customer experience, from scheduling and organising to liaising with customers and ensuring that everyone who gets off the phone with you is an absolute advocate of the company, nothing is too much trouble for you. You enjoy speaking with anyone and everyone and you thrive on problem solving, always going above and beyond your job description to keep a customer happy. Your team admires you for your patience and enthusiasm about your role. You love being a role model for your work colleagues and really helping your team grow, develop and challenge themselves because personal development truly is important to you. You are now looking for that next step in your career where you can really make a large impact and implement some amazing, thoughtful ideas to assist not only the customers, but also through process improvement and how to constantly evolve as a business. Finally, and most importantly, if you are looking to join a company where you are respected, you are valued, and can make a difference this is the company for you About The Role Through balancing Customer Service, Administration, Sales and Coaching and you will add significant value through Providing 2nd level support for team members Managing and resolving escalated calls and creating win-win solutions Responding to customer enquiries about products, services or pricing Identifying and acting on opportunities to up-sell and offer beneficial products Proactively re-signing existing customers on new monitoring and maintenance agreements Effectively managing the scheduling of new jobs, return visits and routine maintenance checks. Coaching and development of new existing team members Selection Criteria To be considered for this amazing opportunity, you must have the following Demonstrable success within customer service Previous experience handling escalated enquiries and calls Strong leadership qualities Exceptional attention to detail and accuracy levels Team player and willingness to lend a helping hand Advanced computer skills Strong organisational skills What Next Please submit your resume, along with a supporting cover letter highlighting why you are best suited to this opportunity. Candidates whom spend time on their detailed cover letter will be highly regarded. Your career is in your own hands. What are you waiting for? Regretfully and respectfully, only successful candidates will be contacted

    location Melbourne VIC 3000, Australia


  • Customer Service

    location Sunshine West VIC 3020, Australia


  • Customer Service Representative (3 Month Contract)

    location Melbourne VIC 3000, Australia


  • Customer Service - Key Accounts Team Member

    As the worlds most global book publisher, Penguin Random House has a proud and successful record publishing a wide range of authors from Australia and around the world. It comprises nearly 250 editorially and creatively independent imprints and publishing houses that collectively publish more than 15,000 new titles annually. The primary purpose of the Customer Service - Key Accounts role is to service Penguin Random House and its customers ensuring all requirements are fully satisfied. Reporting into the Customer Service - Key Accounts Team Leader, your duties will include Management of key account orders received via EDI. Entry of all Orders as requested ensuring accuracy of timely action. Entry of all After Sales requests ensuring accuracy and timely action pertaining to key account customers. Process Order Cancellations as requested. Manage general requests and queries from the Sales Force. Identify opportunities for process improvement in current processes and work with relevant stakeholders and Departments to scope and implement changes in line with our company strategies and objectives. Escalated customer issues - Liaise with the Key Accounts Team Leader and Customer Experience Manager, Sales and freight Company to identify and resolve customer issues in a proactive and satisfactory manner. Attend to, and rectify any problems regarding customers orders to ensure optimal outcomes for all stakeholders. Develop and maintain excellent relationships with customers, as well as other employees. Participate in any training programs covering the company products, services and policies. As the position entails considerable liaison by telephone with customers as well as data entry work, the incumbent needs to able to work under pressure, with a minimum level of supervision, whilst responding tactfully and courteously to all customers enquiries and complaints. Applicants must be able to demonstrate a minimum of 2 years working in customer service in a high volume order environment with extreme product diversity. If you are interested in this pivotal role within the worlds most global publishing business, we invite you apply now. Due to high volumes of applications, only candidates who are short listed for interviews will be contacted.

    location Ferntree Gully Rd, Scoresby VIC 3179, Australia


  • Customer Service Officer - Hawthorn

    Holcim has been servicing the infrastructure, construction and mining industries for more than 110 years and employs over 3,000 staff across 300 sites. Part of the worlds largest construction materials company, LafargeHolcim, Holcim Australia is leading supplier of cement, concrete, aggregates and precast products. On offer here is Generous salary package including 12.5 Super Paid overtime plus Saturday morning shifts Opportunity to work in a team environment Fixed term contract that finishes Dec 2019 About the role Dealing with a wide range of people from labourers to project managers, this fast paced role combines inbound enquires and outbound order confirmations. Available to work shifts starting between 530am and 8am and finishing from 330pm to 6pm You will need to work every second Saturday (530am to 2pm) morning a month paid at overtime rates Call volumes of over 120 per shift You will handle a mix of concrete and aggregate orders and negotiate delivery times Provide product information and quotes to the customer and enter quotes and job details into the allocation software, Command Liaising with the Operation and Scheduling teams to ensure our customers requirements are understood and met in a timely manner Why join Holcim? As part of a global company, we offer long term career paths and a variety of training and development opportunities. Holcim is also proud to be an industry leader in health and safety as well as our commitment to environmental sustainability. About you A punctual, positive and efficient individual A genuine committed team player Possess the ability to work supervised and autonomously Displays effective communication skills across the board Adapts efficiently and effectively when work load fluctuates, while also maintaining attention to detail.

    location Melbourne VIC 3000, Australia


  • Telstra Small Business Customer Sales Consultant

    At Telstras Global Contact Centres, we regularly talk about our purpose to create a brilliant connected future for everyone. We know that its a future that wont happen on its own. It has to be delivered ” and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in helping our small business customers connect faster, better and smarter. WHO WE ARE LOOKING FOR? You are driven and aspire to put the customer at the centre of everything you do Are a proven contributor in driving customer advocacy, regularly demonstrating a willingness to show you care, deliver on quality and take ownership to resolve your customers enquiries You have the right commitment to further improve on your ability to have great conversations aimed at understanding the true and hidden needs of the customer in order to deliver the right product solutions that will add value to their business You have a flexible and positive outlook, and can cope with regular changes in our business that are necessary to help service the needs of our customers. You embrace cultural diversity and are a true advocate of the Telstra Values by your actions in the workplace And finally, you are someone who is motivated to grow and develop your sales service skills, and welcomes the challenge to exceed your sales and service targets SOME OF THE SPECIFICS Multiple Inbound Positions Available The roles will be based at our state of the art contact centre at 717 Bourke St, Docklands Youll be working on a rotational shift roster between the hours of 8am “ 7pm, Mon to Fri. Please note, it is an operational requirement of this role that you have flexible availability as required during these times. previous experience in a sales service contact centre role would be highly regarded Its no secret that we will expect a lot from you. In return, we will continue to offer ongoing training and support to help you develop and grow your career with us. NEXT STEPS? If you have the drive and passion for delivering a brilliant customer sales experience, welcome the challenge of achieving sales targets and would thrive as part of a fun, dedicated team “ connect with us and apply We™re committed to building a diverse and inclusive workforce. To enable everyone to participate, we™ve developed an ˜All Roles Flex™ policy to consider flexible ways of working for every role. To learn more, visit tel.stallrolesflex link removed

    location Docklands VIC, Australia


  • Telstra Small Business Customer Sales Consultant

    At Telstras Global Contact Centres, we regularly talk about our purpose to create a brilliant connected future for everyone. We know that its a future that wont happen on its own. It has to be delivered ” and only Telstra can bring together all the parts to create it. And, this is where YOU come in, by playing your part in helping our small business customers connect faster, better and smarter. WHO WE ARE LOOKING FOR? You are driven and aspire to put the customer at the centre of everything you do Are a proven contributor in driving customer advocacy, regularly demonstrating a willingness to show you care, deliver on quality and take ownership to resolve your customers enquiries You have the right commitment to further improve on your ability to have great conversations aimed at understanding the true and hidden needs of the customer in order to deliver the right product solutions that will add value to their business You have a flexible and positive outlook, and can cope with regular changes in our business that are necessary to help service the needs of our customers. You embrace cultural diversity and are a true advocate of the Telstra Values by your actions in the workplace And finally, you are someone who is motivated to grow and develop your sales service skills, and welcomes the challenge to exceed your sales and service targets SOME OF THE SPECIFICS Multiple Inbound Positions Available The roles will be based at our state of the art contact centre at 717 Bourke St, Docklands Youll be working on a rotational shift roster between the hours of 8am “ 7pm, Mon to Fri. Please note, it is an operational requirement of this role that you have flexible availability as required during these times. previous experience in a sales service contact centre role would be highly regarded Its no secret that we will expect a lot from you. In return, we will continue to offer ongoing training and support to help you develop and grow your career with us. NEXT STEPS? If you have the drive and passion for delivering a brilliant customer sales experience, welcome the challenge of achieving sales targets and would thrive as part of a fun, dedicated team “ connect with us and apply We™re committed to building a diverse and inclusive workforce. To enable everyone to participate, we™ve developed an ˜All Roles Flex™ policy to consider flexible ways of working for every role. To learn more, visit tel.stallrolesflex link removed

    location Docklands VIC, Australia


  • Customer Service Advisor

    Who are BUPA? Quite simply, we are extraordinary. BUPA are a world leading health care group with over 23,000 people in Australia and New Zealand and a global presence in 190 countries Our purpose is to help people live longer, healthier and happier lives. Were making a difference in health care through our leading health insurance, general insurance, our modern Dental clinics, Bupa Optical stores and our first Bupa GP clinics (with more on the way) and Bupa Medical Visa Services. As well as personalised care at over 71 Bupa Aged Care Homes. At BUPA, our people are transforming and making a difference in the world of health care. Everything we do is for the health of our members. We are part of a global family that reinvests its profits to provide better services for our members. We believe this is the only way to truly put customers first. The role Our Melbourne team is growing and were looking for the very best Customer Service consultants, who want to find the purpose in their career. Working a rotational roster between 8am “ 8pm which is given 4 weeks in advance, this will allow you to plan activities before and after hours, make time for online studies, or finally take that Yoga class you™ve been meaning to attend. Did we mention there are no weekends? Working within a fun, supportive and hardworking team, the role of the Customer Service Consultant is to be the voice of our brand as a first point of contact for general enquiries, via inbound and outbound calls as well as e-mail correspondence. Using your exceptional customer service skills, you will achieve service and growth targets, ensuring our Contact Centre is delivering a level of service and quality that represents our amazing brand and Bupa values. To set you up for success, we deliver an incredible 3-week structured training program and provide ongoing development and support. A bit about you You will be inspired and driven by the opportunity to work with a global leader in health care that is on the path towards an exciting transformation. With a desire to work for a business that supports flexibility and a commitment towards its people, you will view this as an excellent opportunity to prove your skills and carve a career. To be considered, you™ll have The ability to start Friday 22nd February 2019 Recent Customer Service experience, such as Contact Centre, Retail or Hospitality. A passion for Customer Service and a deep commitment to satisfying customers™ needs. Outstanding communication skills (both verbal and written). Understanding, empathy and patience. Great computer knowledge, you™re fantastic with multiple systems and can multitask. A KPI driven mindset, you love working towards targets. Adaptability to navigate through change. A genuine desire to work in a high performing team, with real career progression opportunity. Mature attitude with sensitivity to our customer™s confidential information. The perks In addition to a fortnightly base salary, we offer an annual performance based bonus. In addition, We also offer outstanding benefits which include a 40 subsidy on a range of our health insurance products, as well as discounts on our travel, car, home, contents, pet insurance products and more. We are proud to share with our employees our ˜People First™ wellness program “ SMILE. With access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, sleep and general wellbeing, you will feel happier healthier for working at Bupa BUPA believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace and we take pride in creating exceptional and meaningful work experiences. With a belief in innovation, we deliver award winning benefits to our employees and encourage involvement within our communities. Find out more by visiting www.bupa.com.au So, if you™re ready to join a business that puts you first, then click APPLY NOW. With phone interviews commencing shortly, this is a unique opportunity you don™t want to miss. Please note that this position commences on the 22nd of February 2019 and due to training, this date cannot be negotiated.

    location Melbourne VIC 3000, Australia


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