Telesales Jobs In Melbourne

Now Displaying 60 of 66 Telesales Jobs




  • Appointment Setter

    We are a team of highly talented web developers, designers, SEO experts, digital marketing consultants and sales professionals who work hard and like to have...

    location Melbourne VIC 3000, Australia


  • Sales Specialist

    Datamavic is an ever-reliable local startup, transforming the telecommunication and technology across Melbourne. We cater to all type of market from Consumer ...

    location Gilbertson St, Essendon VIC 3040, Australia


  • Warm Outbound Sales- Telemarketer

    - Proven Sales Experience A Must - Great Culture - Warm Calling - Be Rewarded for Results Your New Company We are a leading provider of Home Services including Antenna, Pest Control, Alarm, CCTV and Gutter Cleaning services, who are going through an exciting growth period. Our small friendly team is located in Port Melbourne. Your New Role Outbound phone sales calls to current and former clients Cross-sell and up-sell opportunities Use your natural ability to build rapport to quickly and engage with your customers Inbound calls Technician Scheduling working with our custom built software Full product system training provided Join our small dynamic team with a great culture Hours between 10am and 8pm Mon Fri and possible Saturdays Located in Port Melbourne with free on street parking About You You have a minimum of 2 years experience in outbound phone sales You listen to your customers and ask the right questions Your solutions-based approach creates the best value for customer You are a target-driven sales professional who exceeds KPIs on a daily basis You are an enthusiastic team-player who motivates those around you You are an excellent communicator who creates a positive customer experience You have a sound knowledge of basic computer programs inc. outlook, word excel If this sound likes you please apply now The application form will include these questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have experience in a cold calls sales environment? Whats your expected annual base salary? Do you have experience in a sales role?

    location Melbourne VIC 3000, Australia


  • Experienced Appointment Setter Wanted (Over the Phone)

    NRG7 is offering an opportunity for motivated, outgoing and experienced Appointment Setters or TeleSales Consultants to work with a well-established Australian Owned and operated company, representing high demanding products and major national brands in a Solar, LED, Telecommunication and Energy industry As an Appointment Setter you will be calling small to medium sized businesses or residential customers to book an appointments for our solar specialist. Also you will be qualifying pre-setup leadsappointments booked by our overseas call centre. Using your communication and analytical skills you will uncover customers needs and book a qualified appointment. The Role Discuss and assess requirements with resident and business owners Qualifying the customers based on criteria provided by company Overcome objections with quality conversations Provide recommendations to meet the needs of the customer Admin and clerical daily task Assisting team members in day to day activity To be successful .... Previous experience of Appointment Setting or Telesales in Solar, Energy or Teleco is required Available Monday to Friday High level of communication and interpersonal skills A professional manner with strong relationship building skills A strong desire to progress Punctual and want to be part of team No absenteeism Healthy and Optimistic What we offer You will be paid base plus commissions Fortnightly payment cycle Potential to earn 1000-2000 a week (O.T.E) Ongoing training Small staff base means more care for you to thrive Progression is there for the people who are hungry for it and money for those who want to spend more. If this sounds like the job for you, please send your resume to us and we will contact you asap The application form will include these questions Have you worked in a call centre before? Do you have experience working towards targets and KPIs? Do you have experience in a cold calls sales environment? How many years experience do you have in telesales? How many years experience do you have as an appointment setter?

    location Melbourne VIC 3000, Australia


  • Telemarketers

    Lead Generators Telemarketers 25 ph + Commissions + Bonuses + Super Located in the inner-city fringe of Melbourne Fun and Friendly Team Close to Public transport About Vision Wealth provides clients with access to financial and wealth management services and strategies to make their financial goals become a reality. Our team of professionals are here to guide people through the strategies required to make for a simple, seamless and stress-free process. We are looking for positive, cheerful, goal orientated superstar sales consultants to join the team at our call centre generating leads for our marketing department. The candidate will ideally have previous sales experience, but it is not essential as we will provide internal training. The candidate should have a personal drive to meet targets and manage time effectively. Hard work, dedication and self-motivation will see you strive in this role What we offer- Great work environment. Sociable working hours. Base hourly rate + Commissions + Great bonus incentives. Easy access work location with public transport connections. Full training provided. What we are looking for- English speaking with a good phone manner. OutboundCold calling experience preferred but not essential. Must have working rights for at least 20 hours per week. Must have basic computer skills. Self-motivated, positive attitude and desire to earn . Hours of work Casual Employment Casual and part time positions available 100pm - 700pm Monday to Thursday 1100am - 500pm Friday The application form will include these questions Do you have experience in a cold calls sales environment? Do you have experience working towards targets and KPIs? How would you rate your English language skills?

    location Melbourne VIC 3000, Australia


  • Appointment Setter

    Key duties for this role would be. Required Experience, Skills and Qualifications. Engage with customers and book them for drain clearing appointments....

    location Bayswater Rd, Melbourne VIC, Australia


  • Lead Generation Specialist

    About VISITS Were an established and rapidly growing technology company in the SMB and Mid-Market space, with a National presence and an innovative product and...

    location Melbourne VIC 3000, Australia


  • Customer Service Representative

    Maintains overall operation of store and office and reports any difficulties or problems in this area to local management for resolution....

    location Dunearn Rd, Dandenong North VIC 3175, Australia


  • Sales Consultant

    Please forward applications VIA our seek ad or attention them to. Candidates with drive,commitment and a passion for finance and sales. 1 year (Preferred)....

    location Melbourne VIC 3148, Australia


  • Client Services Officer

    The main duties would include. Experience within Insurance (Life) or a closely related field. Due to the volume of anticipated applications, we wont have the...

    location Melbourne VIC 3000, Australia


  • Collections and Credit Officers | Expression of Interest

    Collections and Credit Officers Expression of Interest Melbourne CBD and inner Suburbs location Multiple opportunities available Ongoing training and support Collections and Credit Officers Expression of Interest We are currently in search for dedicated and experienced call centre professionals with experience in collections, inboundoutbound sales andor appointment setting to join reputable organizations across the Melbourne market We are looking for polished candidates seeking either permanent or contract roles. Our clients provide a steady and friendly work environment with very approachable Managers and Team Leaders. The Job As a Collections Officer you will be speaking with a wide variety of people from all walks of life. Youll be good at listening, empathising and delivering excellent customer service to help the customer to pay back their debt. You will be making outbound calls as well as taking some inbound calls in the contact centre. Reporting through to the Managers and Team Leaders, you will be responsible for the following duties Contacting overdue customers by telephone, SMS or email Negotiating and monitoring payment plans Liaising with various departments to solve queries Handling sensitive cases with regard to Hardship You To be successful, you must have experience in the following areas Contact centre experience is essential Previous collections or call centre sales experience is desirable Hold a clear police check, or have the ability to get one Excellent written and verbal communication skills Strong negotiation skills Strong problem solving ability Positive attitude and flexibility Quick leaner If you enjoy working in a fast paced, yet rewarding environment and have experience working towards targets and KPIs, APPY NOW All applicant information is treated as per Symmetry HR privacy policy located at www.symmetryhr.com.au

    location Melbourne VIC 3000, Australia


  • Full Time - Entry Level (Junior) Customer Service Representative

    Amari Visual Solutions (AVS) is a distributor of market leading products to the print, sign and display markets nationally. The Role We are currently seeking a self-driven internal junior customer service representative to provide efficient and exceptional customer service be a part of our team. This role will offer career growth and development opportunities along with continuous product training. Your responsibilities will include Efficiently processing and entering customer orders Attending to customer phone calls Responding to customer enquiries regarding inventory, deliveries and product Recommending product and application solutions Assisting our sales team Solving problems, resolving complaints and adding value to all customer requests Updatingmaintaining customer database Ensure all customer requests are met in a timely and professional manner Face to face customer service “ trade counter Essential Criteria Ability to work in a team or individually Strong ability to multitask Reliable punctual Strong attention to detail Positive attitude Advanced ability to use Microsoft outlookexcel Clear and confident written and verbal communication Excellent relationship building skills Strong problem solving skills Current drivers licence For further information please contact “ Jessica Ratcliffe Email “ jessica.ratcliffeamarivisual.com.au Email resume to the above email address. The application form will include these questions Which of the following statements best describes your right to work in Australia? Which of the following Microsoft Office products are you experienced with? Do you have experience in an administration role? Do you own or have regular access to a car?

    location Melbourne VIC 3000, Australia


  • Collections officer

    Collections officer Fun and interactive workplace culture Multiple career progression opportunities Ongoing training and support About the Business We are an awesome, growing, fun, thriving business that wants people with great attitudes, personality and a drive to develop and deliver results. We are leaders in the Collections space working with a variety of clients, working hard to recover debts as efficiently as possible. We are based close to public transport in Caulfield North. Come join our successful team and develop your career About the Job As a Collections Officer you will be speaking with a wide variety of people from all walks of life. Youll be good at listening, empathising and delivering excellent customer service to help the customer to pay back their debt. You will be taking inbound and outbound calls in the contact centre. You will be working 7.6 hours a day on a rotating Monday - Friday 8am - 8.30pm. Your duties will include Administrative duties Contacting overdue customers by telephone, SMS or email Negotiate payment plans or settlements Input customer arrangements into the system Answering and resolving customer queries over the phone Liaise with third parties regarding payments and arrangements About You Quick learner Positive attitude and flexibility Ability to follow company policies and procedures Adhere to legislation Hold a clear police check, or have the ability to get one Contact centre experience is desirable Experience working in a team environment Must have excellent phone manner and strong, clear communication skills Strong computer skills Resilience Able to start immediately If you think you fit the bill, hit the APPLY button now All applicant information is treated as per Symmetry HR privacy policy located at www.symmetryhr.com.au

    location Melbourne VIC 3000, Australia


  • Client Services Officer

    ABOUT THE COMPANY Our client is well established and is known for being faced paced, vibrant and an exciting place to work. They are well known in the market and are a popular household name. Everyday they help Australian families save thousands of dollars a year. They really value their culture and place upmost importance on a great work environment where people are making a difference every day. THE ROLE An opportunity has opened up for a Client Services Officer due the growth of the business. You will be responsible for the management of clients who are applying for various insurance products. Your job is to ensure they understand what they are applying for and hold their hand through the process of actually applying for a policy. You will be working closely with Brokers and Advisers in order to achieve the best outcome for your clients. A large component of the role is liaising with partner companies to follow up on cases. WHAT YOU WOULD BE DOING? The main duties would include Taking clients through the process of applying for their personal insurances. Ensuring clients understand what they are applying for. Ensure that the clients answers have been accurately documented. Following appropriate legal and compliance scripting. Liaising with the insurance company to determine the outcome of the application. Following up on outstanding documentation or further requirements needed from the client. Liaise and update the Broker on the progress of the case and work together to ensure a smooth end to end process form the client. Touching base with existing clients to see how they are going with their insurance. Following up with clients whos payments have dishonoured and updating their details. How can I tell if this is for me? If this sounds like you then please apply Experience within Insurance (Life) or a closely related field. Experience dealing and working within an environment where compliance is a strong focus. Solid organisational multi-tasking skills, as well as the ability to adapt to different situations quickly and effectively. Excellent written verbal communications skills. Can do attitude. Ambition to achieve results and contribute to the success of our business. Bubbly and fun personality. Flexibility with hours. What™s in it for you? A friendly, fun environment Events with major partners Chance to talk to Ethos360 Recruitment as you go through the process of applying ) Due to the volume of anticipated applications, we wont have the pleasure of speaking to every applicant. Due to the volume of anticipated applications, we wont have the pleasure of speaking to every applicant.

    location Melbourne VIC 3000, Australia


  • Customer Service Officer - Key Accounts

    Customer Service Officer - Key Accounts Customers and local communities are at the heart of our business and we continually strive to improve the way we service and support them. Sitting in our Commercial and Key Accounts function, you™ll form part of a team of Customer Service Officers who provide specialist support to our major corporate customers. You™ll look after priority commercial accounts that have specialised needs whilst using our roads, and build rewarding relationships so that every interaction is handled seamlessly. You™ll be given the chance to join a team who are as empathetic as they are driven, always focussing on our 3 customer promises - show we care, make it easy and adding value. Sitting in Customer Operations, you™ll be part of department that puts people first. We never stop exploring new ways to make life better, inside Transurban and out. Neither will you. Collaboration and development are top of our agenda we want you to make an impact that extends far beyond the job you excel at. That™s why we™ll encourage you to share your ideas, as we help you pursue the career you want. The impact you™ll have You™ll exceed all expectations in customer service with every interaction, mediocrity is not in your make up You™ll handle complex account and billing enquires from Commercial and Key Accounts both over the phone and by email. You™ll build strong customer relationships and support them on a range of enquires, account management, vehicle tag and trip information, creating reports - whatever they need, you™ll be their go to person. You™ll contribute to a high performing team, supporting the Commercial Team Leader and stepping in to lead the team from time to time. You™ll provide subject matter expertise to your team, Key Account Managers and our clients The talents you™ll bring You™ll have extensive customer service experience in managing relationships with complex or commercial key accounts You™ll put customers first, and understand the value of building positive relationships - your conscientious and accountable for everything you do You™ll be a proven leader and enjoy in developing others to ensure a high performing team and culture A natural problem solver and people person, you™ll communicate well with stakeholders, customers and colleagues - online and on the phone You™ll be driven, resilient and efficient, showing confidence and professionalism whether you™re composing an email or on the phone Tech savvy and analytical, you excel at Excel and have a head for figures You™ll think bigger and always look for better solutions and ways of working About us Transurban is driven by bringing people and places closer. The roads we plan, build, operate and maintain make communities stronger, across Australia and beyond. Together, we™re building a future that marries traditional infrastructure with emerging technology. We™re making roads ready for driverless cars and predicting accidents before they happen. We™re getting people where they™re going. And we™re doing it faster, smarter and safer, every last one of us. Start changing the world around you. Apply now At Transurban we support flexibility. Talk to us about how this job could be flexible for you. Transurban is an equal opportunity employer and welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people. transurban.com

    location Melbourne VIC 3000, Australia


  • eCommerce Support Agent

    eCommerce Support Agent About Us Premier Technologies creates cloud-based service-oriented IT solutions which help businesses to handle large numbers of customer transactions in ways which are personal, effective and secure. Our users range from banks, government departments, online retailers and utility companies. Were well established and have more than 30 years experience in an industry where companies come and go. We work in a team environment where technical strength, intellect and an intrinsic enjoyment of technology is the common thread which binds us together. The Opportunity Working in the role of eCommerce Support Agent you will provide phone support to our national client base and resolve level 1 and 2 issues. You will be responsible for providing fault diagnosis and resolution across nominated systems and applications which enable customers to pay online and over the telephone. It would be an expectation that your work will be customer focused and delivered in a professional manner to the highest standards of technical quality. About You Ideally, you will be tertiary qualified in a computer science or related field and have worked in a customer service role for a couple of years. Experience within the Finance and Telecommunications industries will be highly regarded but not mandatory. A critical success factor for this role will be your excellent written and verbal communication skills, training for all other aspects of the role will be provided to the successful applicant. Experience with Web, IVR, Security and SQL Server database will be highly valued. So, if you move with the times, keep up to date with IT developments and trends and you are passionate about what you do we would love to hear from you The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How much notice are you required to give your current employer? Have you completed a qualification in computer science? Whats your favourite mobile app and why? If you have worked in customer service - list the 3 most important lessons you have learned... What are you looking for in your next role?

    location Melbourne VIC 3000, Australia


  • Customer Service Manager

    Customer Service Manager Market leading organisation renown for a great culture Join an energetic and dynamic team which rewards results Make an impact and grow Are you a fanatic Customer Service Leader? This newly created role is the perfect position to sink your teeth into OrderMate is a market leader in the hospitality software space we not only pride ourselves on our product and service delivery, but more importantly the PEOPLE and team we work with. Dont take our word for it, check out some of our employee and customer testimonials httpswww.youtube.comwatch?v=pVpTgfFR1GYt=8s httpswww.youtube.comwatch?v=LX6vE1HZ9I We are currently seeking an experienced and driven Customer Service Manager to join our Melbourne Head Office Team. Your main purpose will be to revolutionise our day to day customer service processes, and execute an accountability framework that ensures success. You will coach and mentor the team and individuals in Australia and off-shore, who deal directly with our clients - ultimately resulting in high quality results in Customer Service. What you bring You have managed and led at team of 5+ for at least 2 years (leading a technicalsoftware customer service team - highly desirable). You get a kick from genuinely ˜making stuff better™. Revenue focused, you understand that great customer experience equals greater profits. Experience with customer retention and maximising LTV in a SaaS environment. You have managed an offshore BPO and understand the challenges. Versed in customer service automation and how to build customer experience maps. Conflict resolution, you have a calm but assertive approach. An appreciation and passion for helping people and delivering high quality customer service. Strong leadership and mentoring skills - you can build rapport and establish trust easily People skills - you believe people are important and show empathy in everything you do. You can think on your feet and prioritise situations and urgency like a pro. You are a high achiever and don™t accept mediocrity. You are creative and innovative in your approach - adapting to change positively is in your DNA. You™re hard working, disciplined and determined but also know how to to celebrate and have fun. Exposure and experience using Hubspot (advantageous). Why OrderMate? You get to work with a tight knit team who embrace innovation and are committed to being excellent at what they do Company sponsored group fitness sessions for the entire team Regular initiativesevents to further our Feed the World mission Diversity and Equal Opportunity is a big focus for us No office politics and dictatorship management Welcomed ideas, inputs and suggestions that actually get taken into account Our staff testimonials on Youtube and reviews on Glassdoor will tell you all about the employee experience We™ve always believed in hiring the best people and making them feel part of the OrderMate family. We know that people are the heart of any business and it takes a team of GREAT individuals to reach the summit. To become an instrumental part of our team, further our vision and contribute to success¦. APPLY NOW Heres another video to highlight just one of our passions httpswww.youtube.comwatch?v=GP9CBJx1BOg The application form will include these questions Tell us in a few words a little bit about yourself. Why do you want to work at OrderMate? What is your expected annual salary? How many weeks notice are you required to give your current employer?

    location Melbourne VIC 3000, Australia


  • Customer Enquiry Consultant

    Instacare is looking for a customer enquiry consultant for our busy office We help people navigate the National Disability Insurance Scheme (NDIS) providing premium plan management and support coordination services. The Customer Enquiry Consultant assists clients to fulfil their needs and assists them in achieving their life goals. You will Answer incoming phone enquiry calls Respond to requests for information utilising Instacare and NDIS core systems, scripts and templates Support and manage clients through the onboarding process Follow up with external parties to obtain clients plan details Conversion and follow up of existing leads Proactively manage Instacare clients (andor their Principal Carers) to assist and educate them in the use of their NDIS funds (where they don™t have support coordination) Foster positive relationships with clients “ be their trusted NDIS advisor Entering confidential client plans in to our system Provide Support to the Support Coordination team Data processing and electronic filing Administration support to the Plan Management team Things that matter to us Confident and friendly manner Ability to multi task Excellent written and verbal communication skills Ability to take initiative and make decisions Great attention to detail Ability to self-manage your work flow and multitask Apply for the role Apply for this role through Seek - upload your CV and a cover letter telling us why you are the best person for this role by COB Friday 15 March 2019. For more information on Instacare visit www.instacare.com.au Successful applicants will need to pass a National Criminal History Check. Instacare promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage all people, including people with disability, Aboriginal andor Torres Strait Island people and people from culturally diverse backgrounds, to apply for this role. Instacare does not accept unsolicited callsCVs from recruitment agencies. The application form will include these questions Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? Whats your expected annual base salary? Do you have experience in an administration role? Which of the following Microsoft Office products are you experienced with?

    location Melbourne VIC 3000, Australia


  • Team Leader

    One of Australias leading account management sales floors is looking for THREE versatile vibrant team leaders to help cover parts of this growing team TODAY If youre a motivated leader, decisive, strong, KPI - yet results driven and can prioritize a great quality of work, then this s the role for you Whats in it for you? 65 - 75K base - 150 OTE (dependant on experience) Lead a fun enthusiastic team Close to parking Immediate Start Monday - Friday Promises career progression growth St Kilda Road Location Work with a management team who strive to be the best Full Training Provided (2 - 4 months) Realistic targets KPIs About you Account Management Sales focused 3+ years of team leading experience within the contact-centre space The proven ability to lead teams, deliver group training and individual coaching Eager to get your hands dirty Must have CRM management experience Excellent verbal written communication A positive personality High level of computer skills Excellent time management organisational skills Your Responsibilities Report directly to the Sales Manager Director Collaborate with internal office support management team regularly Train, guide, supervise and assist staff as required Manage and liaise with all stakeholders General administration Reporting CRM management Help hit realistic achievable team targets KPIs If this sounds like you, please dont delay and APPLY NOW We are interviewing immediately. For a confidential discussion please call Tom Woodson 0401 064 754. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You will only be contacted if you are shortlisted.

    location Melbourne VIC 3000, Australia


  • Service Delivery Executive

    Service Delivery Executive Immediate Start Available Quiet Bayside Location with free onsite parking Exciting opportunity to work for a global growing ATM company About us? Cardtronics is an established company that has been delivering superior ATM services to retail outlets, convenience and hospitality and financial institutions for more than 15 years. With more than one in three ATMs in Australia and New Zealand, Cardtronics operates the largest ATM network in both Australia and New Zealand and securely processes millions of transactions each month. Cardtronics is a global ATM company with a network of 11,000 ATMs operating across Australia and operates more than 237,000 ATMs worldwide making us the largest ATM deployer in the world. The opportunity? Joining the Cardtronics Australasia Office, we are seeking to appoint a Service Delivery Executive to join our dynamic team based in Heatherton, VIC. You will be responsible for a regional portfolio of clients with an overall objective for maintaining service level availability and driving enhanced performance to clients within the portfolio. Reporting to the Service Delivery Manager, you will maintain strong relationships and build partnerships with internal and external stakeholders. Tasks Responsibilities Effectively manage your regional portfolio on a day-to-day basis, supporting clients to achieve better outcomes Build positive working relationships with clients in your regional portfolio. Know and understand their needs and manage expectations as required Work to transform internal and external feedback into solutions that can be implemented to improve overall service delivery time frames Work collaboratively with the interstate teams to ensure effective communication with the client Develop proactive service improvement plans for key clients within the portfolio Whats in it for you? Free onsite parking Monthly social activities organised for the whole company Annual discretionary bonus on offer based on performance Ongoing training and development offered for personal and job growth Are you the ideal candidate? Qualifications Experience Diploma andor Bachelors degree in BusinessCommerce is preferred but not essential Skills Abilities A high focus on delivering positive client experience Skills at problem solving, decision making and negotiating High level attention to detail and accuracy Flexible with ability to adapt High level proficiency in Microsoft Office Suite “ PowerPoint, Word, Excel and MS Project management software Strong multi-tasking and organisational skills Effective communication skills including verbal, written and presentation skills Optimistic and able to identify opportunities even within difficult situations If this sounds like you, click apply now Please note only shortlisted applicants will be contacted. Police and Reference Checks will be conducted during recruitment. NO AGENCIES PLEASE The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How much notice are you required to give your current employer?

    location Melbourne VIC 3000, Australia


  • Customer Service Officer

    At Rollease Acmeda, we are innovators of precision window covering hardware systems, machinery and automated shade solutions. Since 1980, we are on the cutting edge of design, development and distribution within the window furnishing industry. The years of knowledge and experience have enabled us to deliver broader product choices, enhanced technologies and an exceptional level of service to our customer base. Rollease Acmeda is seeking a Customer Service Officer to join our team. Reporting to the Customer Service Team Leader, this role requires a motivated person to maintain a quality, timely and efficient order fulfillment service. Key responsibilities of the role include Managing domestic and export customer base including end to end documentation processes Timely and accurate order entries, processing of invoices and credits ensuring customer service is maintained Proactively advising customers of any impending delivery issues and devising strategies to minimize impact on customers Coordinating sales orders with the inventory and dispatch teams ensuring orders are delivered according to customer requirements Resolving customer issues timely and effectively Ensuring customer credit requests are investigated and processed timely and in accordance with the company Credit Policy and Procedure Managing daily telephone enquiries and assisting with reception relief as required. To be successful in this role you will have Administration experience with a customer service focus. Excellent interpersonal, communication and negotiation skills, including telephone manner. Computer literate “ Microsoft Outlook, Microsoft Office (Excel, Word) Experience in managing orders in an ERP system. Proven ability to interact with a range of stakeholders internal and external. Demonstrated ability to provide a high level of customer service with a resilience to working under pressure and adapting to change. Sound problem solving and decision-making skills with the ability to plan and prioritise tasks. Export experience including raising documentation and knowledge of incoterms would be highly regarded. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Which of the following Microsoft Office products are you experienced with? Do you have experience in an administration role?

    location Melbourne VIC 3000, Australia


  • Business Support Officer

    When submitting your application online, there will be a question pertaining to the positions Key Selection Criteria to which you are required to respond....

    location Melbourne VIC 3000, Australia


  • Customer Relationship Consultant

    Nothing is more important than taking care of our consumers, customers, communities, shareholders, each other and the environment. About Asaleo Care....

    location Sandown Rd, Springvale VIC 3171, Australia


  • Customer Service Coordinator

    Growing Company in Brand New Offices Great Culture Facilities Fantastic Mulgrave Location Servicing local government and infrastructure companies, this...

    location Melbourne VIC 3145, Australia


  • Customer Service Representative

    We are assisting one of Australias leading suppliers of the quality swimming pool and spa products in their search for a Customer Service Representativeto su...

    location Melbourne VIC 3000, Australia


  • Dispatch Clerk

    Dispatch Clerk Head Office “ VIC Northern suburbs location Integral part of the warehousing team Full time position Natio is one of the leading n...

    location Melbourne VIC 3084, Australia


  • Sales Consultant

    Must have excellent customer service, well presented, punctual, sales experience in flooring, must be sales driven and must have a licence....

    location Patterson, Bentleigh VIC 3204, Australia


  • Customer Service Coordinator

    Do you have proven experience in providing support to customers and want to work with a genuine market leader? If so, this dynamic and fast paced role should no...

    location Melbourne VIC 3000, Australia


  • Customer Service Representative

    Are you looking for a change from construction, retail, hospitality? Book them in for a no obligation appointment for our solar experts to show them how...

    location Melbourne VIC 3000, Australia


  • Customer Service Representative

    Customer Service Representative SICK is one team with many voices that is accountable for its continuous improvements, innovation and ability to deliver a seamless customer experience. Location Heidelberg West The opportunity Youll respond to client cases and recommend solutions. And youll work closely with our sales and technical teams to empower clients to maximize the benefits of our products and services. In any given day youll Fielding inbound calls and emails direct from external and internal customers. Resolving a variety of orderquote related cases and enquiries. Influence process improvements to increase customer satisfaction. Working closely with your fellow team members to ensure service excellence. Work with an industry leader SICK has pioneered a long line of industry firsts “ such as the first safety light curtain, the first colour sensor, and many more. These innovations provide solutions to virtually every industry application. Our team is growing and we are seeking a confident, articulate person with a strong background in customer service to join our bright, tight-knit customer service team. How we help you make the most of your skills We provide a comprehensive induction program as well as full training on our processes and product ranges. This includes managing cases in Dynamics CRM SAP and getting direct training from our Product Managers and through the SICK Online University platform. What you need to bring to the table If you have a positive and constructive attitude, nous to quickly pick up our product portfolio and go that extra mile to deliver outstanding customer service, we are looking for you. In addition you will have Customer service experience. You know how to work with customers to give and provide information needed to resolve customer requirements. A resume glowing with outstanding references and applicable experience will go a long way to securing this role. Teamwork mindset. The success of the team is strongly linked to the ability for the individuals to work and have fun together. Strong verbal and written communication skills. A professional and clear communication style comes natural to you. Critical thinker. You have a passion for learning about productssystems and can articulate complex issues simply. Computer experience. You know your way around MS Office (especially Outlook, Word, and Excel). Experience with SAP or Dymanics CRM also highly desirable. Flexibility. Willing and able to adapt with the changing requirements of the business. The benefits to you This is the perfect position for a bright, articulate person with experience in phone sales or customer service. Our team has huge ambitions. If youre happy to roll your sleeves up and advance your career, youll enjoy being part of a fun, skilled team in an open-minded and entrepreneurial company thats passionate about customer service. If we still have your attention, heres how to apply 1. Prepare a cover letter that demonstrates how your experience is applicable. 2. Submit and complete these items via the application process, or via the e-mail address below A new and rewarding career is waiting for you NOTE Candidates will be required to possess valid work rights for Australia matthew.huntingtonsick.com.au The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? How many years experience do you have as a customer services representative? Do you have experience working towards targets and KPIs?

    location Melbourne VIC 3000, Australia


  • INBOUND SALES / CALL CENTRE

    INBOUND SALES REP Are you a driven and energetic individual who wants to be apart of a High Performing Inbound Sales Team? If you™ve got at least 1 year of experience in a call centre, you™re great on the phone, and you™re a lightning-fast learner, you might just be the person we™re looking for We are a sales agency dedicated to selling courses for the world™s leading business coaches and education companies. Youll be part of a company that has one main goal to be the leading sales platform for education and coaching. We™ve got a tonne of new clients that are flooding our business with a tonne of leads and enquiries¦ so many that we need an inbound sales rep to join our team Please ONLY apply for this position if you have at least one year of experience in a call centre and are ready to train hard. You are - fast on your feet and confident - driven by KPIs targets - punctual with deadlines - highly accountable for your outcomes - a lightning-fast learner And you - love learning about sales - understand the value of coaching - demand excellence of yourself and thrive on feedback - enjoy working in a productive and fast-paced environment This is a full-time position. You will be reporting directly to our sales manager while also working closely with other key members of the team. Duties and Responsibilities Our new inbound sales consultant will be responsible for - setting up phone sales appointments with highly qualified prospects - conducting short 10-15 minute discovery meetings to qualify prospects - conducting 45-60 minute sales appointments to sell courses and programs - re-engaging leads from our clients databases - completing regular training and meeting with management for sales performance reviews - being accountable to hitting daily weekly KPIs Here™s what you™ll get when you join the Independent Closers Agency Team Over 15,000 in Annual Sales Coaching Training We are obsessed with personal and professional development. Something you™ve always wanted to learn? Full Training and Support Every new team member will undergo a four-week training period to ensure that you are fully confident in your role. We also run a peak performance environment with daily, weekly and quarterly support to make sure you reach your goals. Youll see behind the scenes of how we grew our business from scratch to being one of Australia™s fastest growing startups. Earn between 45k” 55k p.a. + super + uncapped commissions structure Amazing growth prospects with long-term career growth If you want to step into a role with great career opportunities, enjoy knowing all the details, and have a go-getter attitude, this might be just the role for you Application Instructions If you™d like to be considered for this role, please respond to hellojordandurbano.com by March 20th with the following details Step 1 Take your personality assessment here httpwww.123test.comdisc-personality-test Step 2 Respond to this post with (a) your assessment results from Step 1 and (b) your resume Step 3 Send 2-3 sentences on why you™re the person we should hire Want to learn a little bit more about us? Keep reading What We Do We are a Sales Agency dedicated to selling courses for the world™s leading business coaches and education companies. In everything we do, we aim to inspire confidence and action. Our clients outsource all of their sales calls to us directly, so we can help them supercharge their business growth. We lead a fun-loving, dedicated team that is committed to excellence, sees the upside in any situation and maintains the strength and flexibility to change course as our business evolves. Our Team What can we say? We really like each other From weekly team building activities and happy hours, we are all about high performance with high amounts of fun Our Culture Forget the traditional corporate culture. We left that behind years ago and have created something entirely different At the Independent Closers Agency, we™re all family and are here to support you however we can The application form will include these questions How many years experience do you have in telesales? Have you worked in a call centre before? How would you rate your English language skills?

    location Melbourne VIC 3000, Australia


  • Sales & Service Team Leader

    Sales Service Team Leader Are you full of excitement each day to lead your team to success South Eastern suburbs location, on site parking. Great nation wide company The Service Sales Team Leader is responsible for actively managing and contributing to the success of the Service Sales function. The role of the team leader is to provide coaching and guidance, tracking productivity and outcomes across the business unit. You will have proven experience leader a team for minimum 2 years. Coaching, training and on going staff development is a top priority as our people are what make us successful. Being in a contact centre environment is where you are in your element and we want to see you full of excitement each day to lead your team to success Of course there are everyday contact centre metrics to follow through with and being the main driver in your team will ensure you do this with ease As we are in the market for outstanding leaders we are not hard set on a start date, waiting for that gem to appear takes patience. If this sounds like you then please apply for an immediate interview. All applicant information is treated as per Symmetry HR privacy policy located at www.symmetryhr.com.au

    location Melbourne VIC 3000, Australia


  • Collections and Credit Officers | Expression of Interest

    Collections and Credit Officers Expression of Interest Melbourne CBD and inner Suburbs location Multiple opportunities available Ongoing training and support Collections and Credit Officers Expression of Interest We are currently in search for dedicated and experienced call centre professionals with experience in collections, inboundoutbound sales andor appointment setting to join reputable organizations across the Melbourne market We are looking for polished candidates seeking either permanent or contract roles. Our clients provide a steady and friendly work environment with very approachable Managers and Team Leaders. The Job As a Collections Officer you will be speaking with a wide variety of people from all walks of life. Youll be good at listening, empathising and delivering excellent customer service to help the customer to pay back their debt. You will be making outbound calls as well as taking some inbound calls in the contact centre. Reporting through to the Managers and Team Leaders, you will be responsible for the following duties Contacting overdue customers by telephone, SMS or email Negotiating and monitoring payment plans Liaising with various departments to solve queries Handling sensitive cases with regard to Hardship You To be successful, you must have experience in the following areas Contact centre experience is essential Previous collections or call centre sales experience is desirable Hold a clear police check, or have the ability to get one Excellent written and verbal communication skills Strong negotiation skills Strong problem solving ability Positive attitude and flexibility Quick leaner If you enjoy working in a fast paced, yet rewarding environment and have experience working towards targets and KPIs, APPY NOW All applicant information is treated as per Symmetry HR privacy policy located at www.symmetryhr.com.au

    location Melbourne VIC 3000, Australia


  • Customer Service Advisor - Collingwood

    Customer Service Advisor - Collingwood Looking to use your rapport-building skills for a greater purpose? Love supporting the community with exceptional customer service? Join us and provide safe and affordable financial products to the Melbourne community Good Shepherd Microfinance is a leader in financial inclusion products, programs and advisory services. We offer safe, fair and affordable financial programs to people on low incomes and advisory services for governments, businesses and other organisations. Our purpose is to enable economic wellbeing for people on low incomes, especially women and girls. As a part of this important work, Good Money is a joint initiative of Good Shepherd Microfinance, NAB and State Governments providing community finance products and services within a retail shop front model. There are now 7 outlets located across Victoria, South Australia and Queensland. Don™t miss this opportunity to join our Good Money team in Collingwood What will be your key focus? You will be the face of Good Money and the initial contact for customers as you guide people through the various services offered such as NILS (the No-Interest-Loan-Scheme) and StepUP (the low interest loan) working in store Monday to Friday, 9am to 5pm. In addition, you will contribute to the smooth day-to-day operation of the Good Money store - your administrative and organisational skills will make this a breeze. What will be your key focus? You will be the face of Good Money and the initial contact for customers as you guide people through the various services offered such as NILS (the No-Interest-Loan-Scheme) and StepUP (the low interest loan) working in store Monday to Friday, 9am to 5pm. In addition, you will contribute to the smooth day-to-day operation of the Good Money store - your administrative and organisational skills will make this a breeze. What will you need to succeed? Ability to establish rapport with customers from diverse backgrounds and complex needs and provide efficient and high quality customer service. Experience in customer service is required and experience with financial products is preferred. Demonstrated experience in uncovering customer needs, matching appropriate solutions and ability to articulate relevant budgeting and numerical processes with customers. Demonstrated experience in effective administration processes and excellent organisational skills, including the ability to work under pressure adapt to change. Competent in computer skills, including Microsoft Office and use of customer databases. Demonstrated ability to follow procedures, processes and compliance requirements whilst paying attention to detail. The capacity and commitment to work in alignment with the values of Good Shepherd Microfinance and understand the issue of financial exclusion in Australia. More about us? At the core of our team are our values and a culture that invests strongly in professional development, workplace flexibility and employee wellbeing. In 2016, we were ranked in the top 10 most innovative not-for-profits in Australia and we™re proud that women make up 66 of management and to have team engagement scores that are some of the highest nationally. In addition, our remuneration includes generous salary packaging benefits that can increase take home pay. Plus, our Good Money team are the best in the business - they know their communities and their competition and can provide fairer financial alternatives for their customers. Most importantly, they™re fun-loving, passionate about supporting each other and getting better at what they do “ and won™t hesitate to celebrate hard work Interested? You can download the position description (or click Apply to be directed to our website if you™re on Seek) or for further information and queries, contact Megan Pilon, Talent and Wellbeing Advisor at mpilongsmicrofinance.org.au or on 03 9495 9601. Please apply by clicking the button below before 5pm Friday 15th March 2019. Your cover letter should tell us why you want to work with us, why you see yourself in this role and how you believe you meet the criteria outlined in the Position Description. We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity. Please note Good Shepherd Microfinance has recently implemented a new recruitment system. If you have any issues or questions about creating a candidate profile and submitting an application, dont hesitate to get in touch with us as careersgsmicrofinance.org.au.

    location Melbourne VIC 3000, Australia


  • Outbound Collections Officer- 6 month contract

    Committed to delivering excellence in all aspects, WINconnect is a full service organisation with internal expertise in engineering, call centre management, customer service, regulatory compliance and information technology. Integrity and transparency is imbued in everything we do. Our best of breed approach to servicing the requirement of multi-tenanted premises (residential, commercial and industrial) sees us delivering electricity, centralised hot water, superior internet and next generation utilities such as solar. Our immediate requirement is for an Outbound Collections Officer to join our Collections Team based in Hawthorn East, Victoria on a six (6) month full-time contract. We have an authentic, fast-paced and friendly environment that suits energetic and strong thinkers with clear vision and excellent communication and collaboration skills. As an Outbound Collections Officer you will predominantly focus on Outbound customer contact for vacated accounts. This is the perfect role for an Outbound Collections Officer with broad execution skills who loves rolling their sleeves up and getting involved. Tasks and Responsibilities Outbound calls to secure payment Arranging payment plans Referring account to an external Collection Agency Dispute resolution Adhering to privacy policy guidelines and compliance requirements Experience and Key Attributes Excellent communication and negotiation skills. Collections experience in a high volume environment. Proficient computer skills including Microsoft Office suite. Good working knowledge of the Australian Privacy Principles guidelines Privacy Act. Experience in the utilities industry (desirable) An ability to work effectively as part of a team as well as independently. A positive attitude, strong self-motivation and organisation and a high level of adaptability and flexibility is critical. WINconnect is committed to building and maintaining a diverse workforce. We do not accept replies from agencies. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have collections experience? Whats your expected annual base salary? How much notice are you required to give your current employer? How many years experience do you have as a collections officer?

    location Melbourne VIC 3000, Australia


  • Pre-Start/Construction Consultant

    About The Role Due to the amount of work they have secured this residential builder is looking for an experienced pre-construction consultant to join a busy team in their modern CBD offices. As pre-construction consultant your role will involve meeting with clients and facilitating the signing of their contracts ensuring they fully understand the contract and the timescales around this. You will be responsible for ensuring all elements of pre-construction are set and handed over to the construction team. All of this will be completed in compliance with agreed delivery dates agreed between the business and the client. While maintaining excellent customer service you will be managing a portfolio of numerous clients simultaneously. Your key responsibilities will also include proactively driving jobs through the preconstruction process to meet KPI™s and targets, assisting clients in reading and understanding working drawings, including site plan liaising with relevant departments internally in order to assist clients in any queries they may have during the sales construction process. About The Company This company offers the chance to develop your career in the Melbourne residential construction market while working for a forward thinking company that offers an unparalleled work culture. There are plenty of examples of managers coming up through the ranks with promotion from within being one of their core focuses. They reward their team for great work, have regular outings, BBQs, company days to ensure a great culture. About You A minimum of 2 years in the building industry eg. land, builder, settlements etc in an administration focused role A passion for offering excellent service and always going the extra mile for the customer Great communication and presentation skills - very important as you will be client facing in this role The ability to work to KPIs, work under pressure whilst remaining calm and in control If you would like to apply for this role you can send your CV to sandravitaegroup.com.au or apply online via Seek. The application form will include these questions Which of the following statements best describes your right to work in Australia?

    location Melbourne VIC 3000, Australia


  • Customer Service & Technical Support Specialist

    Customer Service Specialist (CSS) Eastern suburbs location in new modern office Full time 38 hours per week Mon-Fri Flexi Working Hours (min 38 per week) Your new company Winplus Australasia is a fast-paced product development company designing, developing and sourcing products for some of the world™s biggest retailers. We offer a fun and flexible work environment with a dynamic and supportive team and an opportunity to develop new skills. Your new role As CSS, you will spend most of your day answering phone calls and email enquiries in our ticketing management platform (Zendesk) where you will assist consumers with product set up or warranty repair claims. Managing our daily online orders and warranty dispatch will break up your day and give you opportunity to spend some time picking and packing in our warehouse. The Product team will rely on your ability to report back consumer insights for product development. What you™ll need to succeed The right person for this position is passionate about going above and beyond for their customers, has an inquisitive nature and curiosity particularly relating to consumer electronics or just loves to understand how things work You will have exceptional, relevant and ethical verbal and written communication and a strong attention to detail. You will be able to manage and prioritise your own tasks and be a natural problem solver. In the busier periods you™ll be able to maintain direction and focus and not become overwhelmed with the work load. If this speaks to you, click ˜apply now™ to forward an up-to-date copy of your CV and cover letter. Show us your attention to detail by including the reference ˜WP8727™ within your application. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Do you have a current Australian drivers licence? Do you have experience working in a technical support role?

    location Melbourne VIC 3000, Australia


  • Customer Service Consultant

    The Business Work for a successful international organization and market leader, who has established brands within the Australian marketplace, servicing national retailers within the bedding industry. This is a rare and exciting opportunity to develop strong relationships with the retail partners and customers. Tasks and Responsibilities As a Customer Service Consultant, you will be responsible for the facilitation of the activities of the Customer Services aspect of this international business. The role is designed to support and facilitate business growth and sales by providing a high level of customer service to the retail partners, manufacturing partners and the Sales Team. The Customer Service Consultant serves as a multi-skilled member of the team. Responsibilities are designed to support and facilitate daily operations of the business, with a focus on customer service and internal processes. The Customer Service Consultant is to maximize service of this product in the marketplace, increase customer satisfaction, ensure the facilitation of all consumer questions and ensuring the seamless ordering of related products. Other important responsibilities include, the accurate reporting of customer service KPIs and the auditing of case file systems. Skills and Experience The successful Customer Care Consultant should have had experience within a customer service role for a minimum of 3 years. The right candidate should possess the following skills Excellent telephone manner Ability to work on multiple projects simultaneously with effective outcomes Excellent listening skills Ability to be empathetic to customers concerns Ability to work through pressured situations Capacity to problem solve in line with company directives Sound IT skills and report keeping Professional communication skills If this sounds like you and customer service is your number one priority apply via the LINK today. Successful candidates must be available for interview on Monday 18th of March. Enquires can be made to Pauline at Simplerecruit on 0407902003 The application form will include these questions Whats your expected annual base salary?

    location Melbourne VIC 3000, Australia


  • Operations Service Representative

    Our growing energy services business is looking for a skilled problem solver to join our team as an Operations Service Representative. We need an enthusiastic individual who can listen to operational and customer service issues and offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong understanding of the company™s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers and clients. The Operations Service Representative role is an entry level position that requires a passion for customer experience, problem solving and a desire to deliver a high-quality output of work. Primary responsibilities include inbound and outbound calls for a clientele of varying needs, customer inquiries, problem solving, dispute resolution and administrative attention to detail. About you Customer service experience required. Energy industry experience desirable but not essential. Motivated, customer focussed, adaptable and willing to learn. Basic Microsoft package experience. Strong written and verbal communication and negotiation skills. Responsibilities Inbound and outbound call management Compliance with the Privacy Act Responding to customer enquiries via phone and email Actioning customer sign ups Receive and process data relating to customer activation and payments Administrative tasks Benefits Young and growing organisation Diverse nature of work Opportunity to grow within the organisation Friendly and fun work culture We believe in equality for everyone “ regardless of age, ethnicity, gender identity, race, religion, disability, sexual orientation etc. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? How much notice are you required to give your current employer? Whats your expected annual base salary? How would you rate your English language skills?

    location Melbourne VIC 3000, Australia


  • Code of Conduct Co-ordinator

    The CEC™s Approved Solar Retailers (ASR) is a program aimed at creating industry best practice for solar retailers in the sale and installation of rooftop solar across Australia. Following significant growth and success of the program, the CEC is looking for three additional Code of Conduct Co-ordinators to join our current team of six people for a contract period of 12 months. The Code of Conduct Co-ordinator works with all members of the Code of Conduct team to provide ongoing support to the operations and development of the CEC™s ASR program. The role™s primary focus and responsibility will be managing the process of new applications and answering queries from applicants, potential applicants and the general public. Key objectives for the role are Manage the application and renewal process for the ASR program by performing appropriate integrity and documentation checks including reviewing an applicant™s sales, quoting and contract documentation and processes together with other corporate documentation correspond and follow up with applicants throughout the process. Maintain customer records on the CRM database and continue to review and develop systems, processes and documentation. Develop effective communications and engage with stakeholders in a timely and effective way. Consumer enquiries and promoting the Code of Conduct at CEC events. Provide general support in the areas of risk management, compliance and governance to the Corporate Services Team. Our ideal candidate will have Experience working in the Clean Energy Industry, especially in Solar Minimum of 4 years™ experience in a customer service andor administrative role (ideally experience with assessmentscomplaintsdispute resolutionregulation). Works with a thorough approach and high attention to detail with good follow up. Proven service-oriented work ethic and an ability to handle demanding clients. Good lateral thinker and problem solver Strong skills using Microsoft Office and CRM (Salesforce or similar). Excellent verbal and written communications skills. Ability to quickly learn new processes and adapt to a changing work environment. In return, for your outstanding work ethic and motivation, you will be rewarded with a Competitive salary package Fabulous team environment Passionate and driven, value-based organisation Applications will be assessed progressively, so if you feel you have what it takes to be successful in this role, please email your cover letter and resume ASAP to kbrearcleanenergycouncil.org.au. Only successful applicants will be notified.

    location Melbourne VIC 3000, Australia


  • Customer Service Officer

    METTLER TOLEDO is a leading global manufacturer of precision instruments and services for use in laboratories and manufacturing. An exciting opportunity exists for a Customer Service Officer to join the team at our head office in Port Melbourne. The main focus of our Customer Service Team is to process orders from clients throughout Asia-Pacific whilst delivering a high level of customer support. This is a fantastic opportunity to establish yourself in a friendly team environment and directly contribute to the success of a market leading global company. If you are customer focused, well organised and self-motivated, able to thrive in a fast paced and dynamic environment, and work well under pressure ¦dont hesitate. Read on and APPLY NOW... Responsibilities include Timely processing of customer orders with a high level of accuracy Maintain delivery dates and provide updates to internal external stakeholders Responding to a broad range of phone email enquiries Ensure all transactions are processed in line with company policies procedures Data entry, general administration record keeping. You must be able to demonstrate A mature composure with excellent communication skills An ability to hit the ground running and to adapt and learn new skills quickly A tenacious attitude with a solutions seeking approach Excellent attention to detail as well as strong time management skills Proficiency in using Excel, Word Outlook “ essential. You will have a minimum of 2 years™ experience in a customer service administration role in a similar fast paced and demanding environment. If youre interested in working for a World Class organisation in a friendly team environment, we are eager to hear from you. APPLY NOW and well be inviting you in for a coffee and chat. For further information regarding METTLER TOLEDO, its history and product portfolio, check us out on www.mt.com Previous applicants need not apply, thanks. Please note, only short listed candidates will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience in an administration role? Do you have experience in a data entry role? How many years experience do you have as a customer services officer?

    location Melbourne VIC 3000, Australia


  • Customer Service Executive

    Customer Service Executive 3-5 Years Customer Service Experience Telstra Provisioning Systems Experience Required Immediate Start Available Join a growing Customer Service Team, this is a great opportunity for an established person with exceptional skills in Telstra provisioning systems and customer service to join a great team environment and continue their development. Essential Skills Understanding of the Telstra ordering systems such as CAT, Siebel, MNC, Telstra Helpdesk, is MANDATORY. The ideal candidate would have the following skills A professional approach to customer interaction at all levels within a customer organisation Desire to deliver outstanding service experiences to customers Strong communication skills Great attention to detail The ability to work in a fast-paced environment The successful candidate will be responsible for Providing day to day relationship management and support to some of Australia™s largest high-profile Corporate customers on their mobile requirements and enquiries. Efficiently handling service requests via phone and email in a busy and challenging workplace Building effective relationships with internal stakeholders, Telstra teams and customer representatives Proactively identifying and actioning stakeholder requirements. What Next If you believe that you have what it takes to be successful in this role, please email Due to the high number of applicants only short listed candidates will be contacted Experis ANZ is parent to a portfolio of brands Greythorn, Safesearch, Marks Sattin, GT-X and Global Attract. These brands make up our core specialisations for Technology Digital, Accounting Finance, Engineering and Workplace Health, Safety and Environment. When you apply for this opportunity you will be directed to the parent website www.experis.com.au to lodge your application. Experis is part of the ManpowerGroup, a global leader in offering end to end workforce solutions. If youre curious and willing to have a conversation about this role, please pick up the phone and speak with our recruitment specialist below. Even if this doesnt sound like the right role for you, we encourage you to join our talent community so your skill set can be the first considered when another opportunity arises. Click register on our website www.experis.com.au. Jack OSullivan Technology Digital Infrastructure Recruitment Consultant Lets Connect httpswww.linkedin.cominosullivanjack1 +61 3 9604 4255 www.experis.com.au Recruitment Specialists in Technology Digital WHSE Engineering Banking Finance

    location Melbourne VIC 3000, Australia


  • Onboarding Specialist

    Onboarding Specialist Market leading organisation renown for a great culture Join an energetic and dynamic team which rewards results Make an impact and grow OrderMate is a market leader in the hospitality software space we not only pride ourselves on our product and service delivery, but more importantly the PEOPLE and team we work with. Dont take our word for it, check out some of our employee and customer testimonials httpswww.youtube.comwatch?v=pVpTgfFR1GYt=8s httpswww.youtube.comwatch?v=LX6vE1HZ9I We are looking for a customer focused individual to join us as a TrainingOn-boarding Consultant. You will be instrumental in educating our customers on our software and ensuring they are set up for success What you bring? You are all about the customer experience You have demonstrated hands on knowledge on how to train others You are all about the details and asking questions to establish the right outcomes Building rapport and great relationships is something you are great at You are passionate about people, learning and working as part of a team You have worked in an operational customer service role before Are technically capable and have an analytical mind Can multitask and prioritise like a pro Why OrderMate? You get to work with a tight knit team who embrace innovation and are committed to being excellent at what they do Regular initiativesevents to further our Feed the World mission Diversity and Equal Opportunity is a big focus for us No office politics and dictatorship management Welcomed ideas, inputs and suggestions that actually get taken into account Our staff testimonials on Youtube and reviews on Glassdoor will tell you all about the employee experience We™ve always believed in hiring the best people and making them feel part of the OrderMate family. We know that people are the heart of any business and it takes a team of GREAT individuals to reach the summit. To become an instrumental part of our team, further our vision and contribute to success¦. APPLY NOW by sending your resume Heres another video to highlight just one of our passions httpswww.youtube.comwatch?v=GP9CBJx1BOg The application form will include these questions Tell us in a few words a little bit about yourself. Why do you want to work at OrderMate? What is your expected annual salary? How many weeks notice are you required to give your current employer?

    location Melbourne VIC 3000, Australia


  • Customer Experience Coordinator (Richmond)

    Customer Experience Coordinator (Richmond) Together we craft. Craft your career with us. For over 25 years, we™ve worked to bring the best malt to customers across Australia and New Zealand. Our ethos is to supply the brewing trade with the best and freshest ingredients, on a quick turnaround from stock held, so brewers have the freedom and confidence to innovate and create consistently great beer to meet the demands of the rapidly growing ˜good beer™ movement across Australasia and the Pacific. About our team The team at Cryer Malt take pride in standing shoulder to shoulder with the brewers who are at the forefront of the modern craft beer movement in Australasia. Having supplied specialty malts from Barrett Burston Malting to craft brewers over the past two decades, we are now excited to be a part of Barrett Burston Malting. Cryer will continue to source the finest malted barley and adjuncts from around the globe to support our customers and their dedication to pushing the boundaries in crafting excellent beer. About the role Cryer Malt is currently seeking a skilled Customer Experience Coordinator to provide outstanding sales and service support to customers. The role will entail Processing sales orders for customers Placing orders for release and delivery, while keeping to agreed timeframes Attend and respond to customer telephone enquiries and orders and ensure timely follow-up thereof About your experience The ideal candidate will be passionate about delivering efficient and consistent service to our customers as they are the reason we continue to grow and feed the growing craft beer movement Candidates should also display Prior experience in customer care Outstanding time management and communication skills Ability to work with repetitive processes with high attention to detail IT skills including experience using Excel and CRM systems A genuine interest and passion for the maltingbrewing industry is beneficial A relevant tertiary qualification would be beneficial In addition to providing proof of working rights and suitable professional referees, preferred candidates will be required to undertake a criminal history check. Together we realise our potential At Cryer Malt, we value and respect the different perspectives and experiences our people bring to work each day. We aim to increase the diversity of our workforce - leading to a range of different thinking, perspectives and ideas that create the innovation we need to drive better business results. We aim to have a work environment where everyone feels included and everyone can realise their full potential. Next steps If you have questions regarding this role the Talent Acquisition Team is available to have a confidential discussion. You can contact Darren Rowley at .

    location Melbourne VIC 3000, Australia


  • Operations Consultant

    Operations Consultant Healthcare Australias Community Care team provides 24-hour support to adults and children in a variety of environments that may have had traumatic experiences, an intellectual disability, a physical disability, a mental health condition or a combination of the above. Due to internal promotions and an increase in demand from our clients we have a number of positions available. If your passion is providing superior customer service and creative solutions to people, then this is the opportunity for you In this role, you will provide support to our clients by managing the placement of temporary care workers across Australia in the allocations team. Day to day you will successfully deliver solutions to a variety of clients through daily shift bookings by effectively matching and placing our staff according to their workforce needs. Key responsibilities include Efficiently responding to inbound calls and emails from clients and candidates. Using the booking system to source and place suitable candidates into shifts. Ensuring compliance with all legal and statutory requirements. Performing ad hoc duties and projects. The ideal candidate will possess Strong client service and relationship management skills. Exceptional written and verbal communication skills. Ability to work autonomously, as well as part of a team. Strong organisational and time management skills. You will be resilient and proactive. Intermediate PC literacy - MS Office. A focus on achieving targets within key deadlines. Demonstrated experience in a Rostering labour hire Recruitment environment would be highly regarded, as would an understanding or awareness of the disability, community, nursing or aged care industry. If you are looking to join a market leader in the ever-growing healthcare industry and contributing towards delivering the highest level of care in Australia, then HCA is for you. We are a people-centric business with our core values being the heart and soul of all that we do. Please send online applications only, directly through this website. Please note that only candidates who are short listed for interview will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? Have you worked in a call centre before? Do you have customer service experience?

    location Melbourne VIC 3000, Australia


  • Customer Success Agent

    About the business At 28 by Sam Wood, we produce and deliver a successful online health, fitness and well-being program which has changed the lives of over 100,000 people. We are growing rapidly and are often described as being progressive and innovative. One of the main reasons for our success is that our team members are amazing By joining the 28 team, you will be welcomed into the Australian Life Tech company, where we continue to grow and expand our influence by bringing additional health and fitness programs to the market. There has never been a better time to join our team and you the successful applicant will be heavily involved in the customer support aspects of our exciting new projects. About the role We are now looking for a positive and talented person to join our Customer Service Team in a full-time capacity, including weekend work. We offer online customer support to our members 7 days a week, which will require weekend work of approximately 4 hours on a Saturday and 4 hours on a Sunday as part of this role. Weekend hours are done from home and are flexible, so they can be made to fit around your schedule. Ideally the role will be a Saturday to Wednesday position but there is some room for week day flexibility. You will be dedicated to delivering exceptional customer service online to the 28ers and prospective members. Using our Zendesk and Facebook channels, you will be liaising with members and prospective members, answering their questions and assisting them with any enquiries. Your main aim will be to specialise in the success of our members and ensure they feel supported along their health and fitness journey. Additionally, you will be responsible for the 28 online shop. This part of the position will involve packing and sending a small volume of orders and managing all shop enquiries. The successful applicant will be ambitious and show interest towards improving the overall workings of the customer service experience. They will strive to optimise the effective systems that are already in place, ensuring that our members are always having the best experience possible and are primed for success. Benefits and perks - Above market pay - Joining an energetic and driven team - An excellent work environment and mentoring Skills and experience What youll need to succeed · A passion for the health and fitness sector · An upbeat and positive attitude complimented with customer service and social media experience (technology led customer service) · Exceptional communication and articulation · Exceptional people engagement skills · Extremely diligent and highly organised · Fantastic attitude to work and the team The application form will include these questions Which of the following statements best describes your right to work in Australia? How much notice are you required to give your current employer? How would you rate your English language skills?

    location Melbourne VIC 3000, Australia


  • Customer Service - No Experience Needed

    Customer Service - No Experience Needed PLEASE NOTE Full time hours only so students need not apply... Available Monday to Friday?? read on... Cash This is a position offering FULL TIME stable hours Monday to Friday and we pay weekly on a Friday We believe we have the best package in our industry, hands down Our average weekly wages are 1000 a week however our top lead generators earn over 1500 a week Are you average or above average is the question? We can train you to be the best if your attitude is right on Company Culture No experienced needed here We will train you In saying that however, hospitality workers, retail staff, ex face to face sales and ex call-centre staff do very well here because you guys are the best at dealing with customers We want you to come join us Here are the roles people have been in before being here Chef, Barista, Kitchen Hand, Manager, Bar Staff, WaitressWaiter, call centre, sales etc Is this you and are you looking for a change? We provide the best working environment in Australia by motivating our staff to achieve their goals and build their careers. We have opportunities to advance in a short period of time with our managers earning 100,000 per annum. If you like to party and want to love what you do every day, then this is the opportunity you have been waiting for. Friday night socials Daily cash prizes Competitions Monthly awards nights Rewards program Travel around the nation Opportunity for sponsorship if youre a traveller wanting to stay We have a premium solar energy and home security client who strive to make a difference in the world by helping the environment through clean energy solar solutions and give people a safer environment to live in daily. Our work is to provide face-to-face customer service and the beauty of what we do is we help families save money on their household expense and also help the environment You can sleep with a clear conscience knowing youve done right by the people youre talking to This is a WIN-WIN for you and your customers because you feel good about what you do, they feel good about what theyre doing and they save money at the end of the day in a time where living expenses are challenging New Recruits No experience is necessary and we provide full training. All we require from our new recruits is Positive attitude Able to work in a team environment Desire to achieve goals Motivated work ethics Great people skills Eager to learn and develop Ready to have fun Hungry to earn 1000+ and not settle for anything less Whether youre wanting to make fast cash or build your career we cater for all needs for people from all over the world. Career Opportunities We only promote staff members from within so get your foot in the door now and kick start the career you deserve like we have working here We believe in rewarding our committed workers Management Business to Business Training Recruitment Call Centre verification Consultancy roles and much more progression available within When We have 8 POSITIONS available this week so snap it up first and hit apply now if you think this is your personality If you are looking for a change of pace, and are sick and tired of doing the same thing then this is the opportunity for you. Take advantage Come join our team today

    location Melbourne VIC 3000, Australia


  • Collections Officer

    Collections Officer Great location - Melbourne CBD Ongoing training and support Permanent position full time hours About the business We are an awesome, growing, fun, thriving business that wants people with great attitudes, personality and a drive to develop and deliver results. We are leaders in the Collections space working with a variety of clients, working hard to recover debts as efficiently as possible. Were in a great location in the Melbourne CBD Come join our successful team and develop your career About the Job We are currently seeking people that have previous experience in collections, outbound sales, appointments setting andor cold calling. If you enjoy working in a fast paced, yet rewarding environment and have experience working towards targets and KPIs, this could be the role for you As a Collections Officer you will be speaking with a wide variety of people from all walks of life. Youll be good at listening, empathising and delivering excellent customer service to help the customer to pay back their debt. You will be taking inbound and outbound calls in the contact centre. We have multiple positions available for the right candidates. Your duties will include Administrative duties Contacting overdue customers by telephone, SMS or email Negotiate payment plans or settlements Input customer arrangements into the system Answering and resolving customer queries over the phone Liaise with third parties regarding payments and arrangements About You Contact centre experience is essential Positive attitude and flexibility Ability to follow company policies and procedures Adhere to legislation Hold a clear police check, or have the ability to get one Quick leaner Experience working in a team environment Must have excellent phone manner and strong, clear communication skills Strong computer skills Resilience Able to start immediately If you think you fit the bill, hit the APPLY button now All applicant information is treated as per Symmetry HR privacy policy located at www.symmetryhr.com.au

    location Melbourne VIC 3000, Australia


  • Warm Inbound Consultant

    Woods Co Recruitment are on the lookout for a number of InboundOutbound Consultants to join our client™s exciting expanding team IMMEDIATELY This is an unrivaled opportunity to join a fast growing company, with serious cash to be earned. The week ending 1910, one consultant made 1800 in commission alone. Success in this role will rely on your professional phone manner, powerful sales skills, and ability to build rapport with a range of customers. What™s in it for you? 50,000 base + Super + uncapped commission OTE of 90,000, likely higher Elsternwick location Monday“Friday, 10am“7pm Fantastic company culture Smart, casual environment Reward and recognition for high performance Multiple positions available What do you do? Close sales on warm inbound leads Conduct some outbound calls to warm leads Adhere to internal quality standards Make 90+ calls per day Be a part of the fun, fast-paced environment and culture What do you need? Inboundoutbound sales experience highly regarded but not essential Outstanding communication skills Energy, vibrancy, and a genuine attitude to succeed Exceptional capacity for building rapport Love being a part of a team that strives to achieve mutual goals Strong computer literacy Ability to multitask If youre as passionate about this position as we are then please dont delay and APPLY NOW We are interviewing immediately. For a confidential discussion please call Zach Rose on 0418 144 476. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You will only be contacted if you are shortlisted.

    location Melbourne VIC 3000, Australia


  • Intake Consultant with Life Supports Counselling

    Intake consultant with Life Supports Counselling Opportunity for the highest level of customer service in ethical sales environment Casual role with 29hour + super + commission (OTE 35hour) Positive, enjoyable work environment THE COMPANY Life Supports is the leading national network of fully accredited counsellors and psychologists. Our intake office is based in Balwyn, Melbourne. You can learn more about our service by visiting www.lifesupportscounselling.com.au. We promote the accessibility and affordability of high quality counselling and therapy services for Australians wherever they may reside, and in doing so we help expand the private practices of high quality therapists across Australia. We pride ourselves on providing the highest quality service to our clients and celebrate the ethical work we do in a dynamic, supportive and enjoyable work environment. THE JOB ENTAILS Screening callers needs and building rapport quickly to identify the best services for them Setting appointments for these inbound callers with therapists in our network Administrative and reception duties The position is casual with flexible working arrangements on offer. We are currently looking to fill between 12 to 20 hours a week. No study experience in the field of mental health is necessary, however the highest standards of customer service and communication expertise is central and imperative to success in the role. THE ROLE Life Supports is looking for an applicant with a high achieving mentality, exceptional communication skills, and an impeccable phone manner. Your primary responsibility will involve speaking on the phone to many different types of people, converting these inbound enquiries into appointments for a network of high quality therapists. Commission payments and performance- based incentives will be paid in addition to superannuation and an hourly base rate of 29 (on target earnings equate to 35 phour plus). Day, evening and weekend work is available. Flexibility is desired and supported. KEY SELECTION CRITERIA Thrive in highly principled, elite performing team environments Excel at achieving high performance standards, converting a high calls percentage into bookings Have EXCEPTIONAL communication skills, written and oral. The majority of your day will consist of answering inbound emails and phone calls from potential new clients, where you are required to solve problems and respond to enquiries promptly and accurately Have strong PC, internet and keyboard skills Demonstrate strong multi-tasking and time management abilities Be adept at managing a fast-paced telesales working environment Administrative excellence with attention to detail Applications must be emailed directly to jesslifesupports.com.au to be considered, with the subject heading Intake Consultant Application. Applications MUST INCLUDE contact details, a cover letter and resume, and address selection criteria. Applications close Friday 22nd March 2019 at 530pm AEST.

    location Melbourne VIC 3000, Australia


  • Parts Interpreter

    Honda Australia Motorcycle and Power Equipment Pty Ltd Parts Interpreter Parts Interpreter Honda Australia Motorcycle and Power Equipment Pty. Ltd. is a market-leading importer and distributor of an extensive range of Motorcycles, Power Equipment and Marine products. Honda products are state of the art technology, and provide exceptional quality, safety and superb performance. Being part of Honda means being a part of the world™s largest and most successful engine manufacturer dedicated to supplying the highest quality products for worldwide customer satisfaction, not only for the benefit of current customers, but also for future generations. We are looking for a Parts Interpreter to join our Dealer Sales Support Team. Becoming a Parts Interpreter at Honda Motorcycle Power Equipment is a fantastic way to start your career with us as it will enable you to learn about our products, build rapport with our Dealer Network and interact with many areas of the business. Many of our Parts Interpreters have gone on to build long successful careers at Honda Australia Motorcycle Power Equipment, with our current Managing Director starting out as a Parts Interpreter. About the Role Our Parts Interpreters provide assistance to our national Dealer Network with identification of our Complete Built Unit Products as well as the identification of market codes, correct colour codes, and any replacementaccessory parts applicable to any of our products. Parts Interpreters are also responsible for preforming stock verification and inspection enquiries and liaising with the inbound section of the Parts Department regarding ETA timing for dealer backorders. About You We are looking for a driven, ambitious go getter who is starting out in their career. Ideally you will have some knowledge of our Honda products both past and present as well as possess fantastic written and verbal communication skills. We have recently transitioned to SAP so you will be computer savvy either with previous SAP experience or an ability to pick up systems quickly. Finally you will be open to learning all facets of our business operation with the desire to eventually move through the business and grow your career. Honda acknowledges its responsibilities to the environment and community. The organisation strives to encompass the Honda Philosophy in all of its operations Respect for the individual, coupled with providing Joy to those who Buy, Sell and create our products. Honda MPE also recognises the desire for Employees to develop their skills within the workplace and will be actively encouraging job rotations in recognition of this. Email Please click the Apply Now button below. The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected annual base salary? How many years experience do you have as a customer services representative?

    location Melbourne VIC 3000, Australia


  • Diary Appointment Coordinator

    About Us At Verve, we don™t believe in old-fashioned, stilted and unnatural family portraits. We believe that modern portrait photography is about capturing the bond and life-force of our clients. Our aim is to create an unforgettable experience, culminating in spontaneous, vibrant and emotive images of our clients. Our aim, every time is to ˜wow™ and exceed our guests expectations. . About The Role A telephone-based role in a boutique 20 seat call centre team full of creative dynamic individuals. Collaborate closely with clients, shoot stylists and studio creative teams to schedule photographic sessions prepare our clients for their shoots. Use your energetic, outgoing and friendly personality to create an unforgettable experience for your clients. Duties and Responsibilities Develop great relationships with your clients over the phone. Deliver first class customer service in a fast-paced environment. Advise clients on the availability of appointments and how to maximise their Verve experience. Build value and desire and illustrate the Verve point of difference Essential Skills and Attributes You will Love people and the Verve brand Have well developed and articulate communication skills Be persistent, goal-oriented and see challenges as opportunities Be target driven and have a proven record of meeting and exceeding KPI™s Experience is not as important to us as attitude. If you are a warm and engaging person whos quick to establish rapport with all kinds of people you™ll fit right in Culture and Benefits People enjoy working with Verve because of The personalised service we provide our clients The fun and friendly team atmosphere Coaching and professional development opportunities Many social events and activities including an annual gala to reward and celebrate your achievements Regular off-site retreats to facilitate your personal and professional growth in a fun environment Flexible work hours to enhance your worklife balance Please Note Some evening shifts required. Click the link to apply NOW

    location Melbourne VIC 3000, Australia


  • Customer Service Representative

    Customer Service - Branding Work on Big Brands Start asap Full time, Part-time or Casual City or city fringe locations We are a promotional merchandise and branding agency trusted by Big Brands including multinational companies and government agencies. Requirements for a successful application Attention to detail, well-presented, thrive working in a team or autonomously while being accountable, able to work in city or fringe, adept at working with tight deadlines while adding clients to the client list and making many clients happy at once, experience in a similar role (preferably call centre, B2B) and qualification in Certificate III Customer Contact, Customer Service or a relevant discipline is desirable. A definite plus¦a passion for anything branding and merchandise related. To be considered, you must submit a resume with a 2 x 2 inch clear professional photo of yourself together with a cover letter stating the job reference number, REFSJRP3526, the type of hours (i.e. Full-time, Part-time or Casual) and how you fit the role. In return, we can offer you An opportunity in a Company that stands by its values and respected in its industry, a supportive environment, the opportunity to constantly evolve your skills by working on Big Brands and convenient city or city fringe work locations. The full-time role requires 38 hours, part-time 20 hours and casual approximately 15 hours a week usually between 8.30am to 6pm Monday to Friday. Due to the ongoing nature of this role, you must have Australian or New Zealand citizenship or permanent residency status with no restrictions. Due to the usual high volume of applicants that we receive, calls are not accepted and we will only be able to contact shortlisted applicants. Thank you for your cooperation. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience?

    location Melbourne VIC 3000, Australia


  • Temporary Scheduling Coordinator

    Temporary Scheduling Coordinator About Your Next Company Our client has been successfully importing stone processing machinery (support and servicing also) as well as unique, natural stone from the finest quarries all over the world for over 30 years now. With all this experience under their belt and prime positioning within this market, they have continued to offer a range of tooling equipment alongside industry-leading and gorgeous natural stone products, providing total support to the industry. With a national presence and head office in Bayside, they continue to experience incredible year on year growth and are not planning to stop any time soon. The machinery division is now ready to heighten the customer experience through creating operational excellence within the service department and take the service requests and scheduling capability to the very next level. Why You Want To Work Here You are wanting to join a company where your hard work, efforts and expertise plays an instrumental part in the companys overall success and the results are obvious and significantly valued. You also want to work with a company that is committed to the customer experience and are constantly looking at ways of identifying new efficiencies and processes to heighten the effectiveness of their services. There is an undeniable positive vibe around the office that you cannot help but become swept up in. They offer premium products, delivers customer experiences that are second to none, and have a highly engaged team. So it only makes sense that we are looking for our next Scheduling Coordinator to ensure their customers are well and truly loved. Really, its a golden opportunity to take something that is already kicking serious goals and be part of helping it launch into its very next level of sophistication. About you Lets face it, youre wanting to work within a service department, and enjoy being the first port of call and safety net for all customers. You have a passion for lending a hand, and proving exceptional customer service, which is easy as your ability to build relationships is like no other. You instil confidence, trust and understanding for all your customers (both internal and external) where they feel heard, understood and fully supported. Your scheduling and planning skills are off the charts, and you always ensure you have all the right information. Importantly, you are the ultimate multi-tasker, you dont get rattled easily and excel when it comes to planning, scheduling and the organisation of others times. You also thoroughly enjoy talking on the phone and building relationships while doing so. Finally, you know how to have fun, you love what you do and want to have a great time doing it About the Role Reporting to the Assistant Service Manager, the overarching goal for this new addition within the machinery department is to schedule and ensure planned coordination of the end to end delivery of service requests. Youll be the first point of contact via phone, and will be engaging with highly valued customers. You will achieve this by Acting as the first point of contact for all service requests from internal and external customers Accurately assessing customer requirements and logging requests into a CMM system Gathering relevant information to accurately schedule and allocate technicians Liaising with technicians to ensure they are fully briefed and equipped for each site visit Updating customers accordingly Ensuring customer and client relationships are at optimal satisfaction levels Selection Criteria We are quite flexible to what background and industry you are actually come from, however, there are some core skills and experience that we will need to see to ensure they are transferable Demonstrable experience working within any technical resolution environment Previous call centre or phone handling experience is desirable Exceptional planning and scheduling skills An undeniable commitment to customer satisfaction A healthy respect for CMMs (brownie points for Pronto experience) Highly developed listening skills Exceptional attention to detail Next Steps If this opportunity excites you and you have what we are looking for, click apply now and attach your resume along with a cover letter outlining your most relevant experience to this amazing opportunity. Candidates whom spend time on their detailed cover letter will be highly regarded. Regretfully and respectfully, only shortlisted candidates will be contacted. The application form will include these questions Which of the following statements best describes your right to work in Australia? Whats your expected hourly rate? Do you have customer service experience? Whats your preferred work type? Which of the following Microsoft Office products are you experienced with?

    location Melbourne VIC 3000, Australia


  • Customer Service Assistant

    Customer Service Assistant Australia™s largest online wedding directory Fun, energetic, vibrant culture Full time permanent role Located in Mulgrave Due to an internal move, we have an exciting opportunity for an enthusiastic, ambitious customer service assistant to join our customer service team. We are looking an outstanding, ambitious individual to further develop their career in customer services with Easy Weddings. If you are friendly, fun, hard working and absolutely exceptional, we are looking for you to be the next person to slide down our office slide and to be the next customer service advisor for Easy Weddings. We have a phenomenal team here that love to work together to ensure that Easy Weddings is the leader in the wedding industry. To be successful you will Already have 3+ Years phone based, B2B customer service experience. Provide a high standard of customer services to Australias best wedding professionals. Have a strong knowledge in the areas of Internet Marketing, SEO, and Advertising. Be proficient in the use of Gmail, Google Docs Sheets. Have perfect attention to detail and impeccable verbal and communication skills. Are passionate working in a team and not to be afraid to share your ideas. Be confident talking to clients and advising them on all aspects of their account with us. Have experience of using a large CRM. Knowledge of Zendesk would be useful but not essential. The role A varied and exciting customer service role. Answering calls, online chats and email requests from clients. Providing our clients with invaluable advice to improve their business. Updating the clients adverts on our website. Using and maintaining our database. Some reception cover. The chance to represent Easy Weddings at Bridal Expos in Melbourne Interstate. About Us As Australias largest wedding planning website we pride ourselves on being the best. We are an online wedding destination, with around about 80 of Australian couples planning their special day via EasyWeddings.com.au. Our aim is to provide couples with whats on trend, wedding planning advice and amazing suppliers. We pride ourself in being the countries™ top directory, so being the first point of contact, it is crucial that you possess stellar customer service skills, enjoy a varied work day and have a positive attitude. While we appreciate that as a recruitmentpersonnel agency you may have excellent candidates for this role, it would be greatly appreciated if you did not contact us, as we handle our recruitment internally. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Whats your expected annual base salary? Do you have experience in an administration role?

    location Melbourne VIC 3000, Australia


  • AFCA Quality and Capability Coach

    AFCA Quality and Capability Coach We are looking for a customer service Quality and Capability Coach to be part of our fast-paced contact centre. If you share our values of transparency, honesty and accountability, we want to hear from you. Highlights Exceptional leadership opportunity for a customer service super star New position that you can put your stamp on High levels of job satisfaction coaching and mentoring staff Fast-paced and innovative new organisation Positive workplace culture that trusts and believes in staff Do work with purpose in our contact centre The Australian Financial Complaints Authority (AFCA) is a dynamic and exciting new organisation that resolves financial disputes between Australians and financial firms like banks, investment firms and financial advisers. We are a fast-paced purpose driven organisation that has grown rapidly since we launched on 1 November 2018. We already have over 550 staff and we are looking to recruit intelligent and passionate people to join our team. Our contact centre is the first point of call for consumers with complaints. The Quality and Capability Coach is responsible for ensuring this experience is exceptional. For us, this means every person is treated with respect and provided with helpful information. We want people to be surprised and delighted with our service and our Quality and Capability Coach will ensure our staff are trained to know how to do this. Who we are looking for We want a people person who has extensive experience in customer service management. You will have experience in developing a customer service quality framework, evaluating calls, providing supportive targeted feedback, delivering training and implementing continuous improvement strategies. The successful candidate will be helpful, responsive, resourceful and approachable, and know how to mentor and coach staff to reach their full potential. Being good with people and having strong interpersonal skills is essential. You will need to be an excellent communicator, great at active listening, showing empathy and have well-developed emotional intelligence. Theres a lot to juggle in the role. We receive a vast range of questions and queries. This means we are after staff who can pick things up quickly and who can retain information that allows them to direct consumers to the right place. You will need to be able to support our staff to understand varied financial service related queries and explain complex legal and financial concepts in plain English. As a new organisation, we need people who want to make AFCA a great place to work and embody our culture of being fair, independent, transparent, accountable, honest, respectful, proactive and customer focused. We want people with empathy, who can speak plainly, have a sense of natural justice and community standards, and who can make stakeholders feel heard. Most importantly, we want people who understand what we mean when we say, AFCA is on the side of fairness. Relevant tertiary qualifications andor equivalent industry experience is highly preferred. Salary The salary range for this role is 78,000 - 86,000 per annum plus 9.5 superannuation, based on skills and experience. To apply AFCA promotes a workplace that values fairness, respect and social and cultural diversity. Aboriginal and Torres Strait Islander peoples, people with disabilities and people from different cultural backgrounds are encouraged to apply. To apply for this role, please submit your resume and cover letter explaining why you think youd be a great fit for AFCA. For more information about this role, please visit www.afca.org.aucareers.

    location Melbourne VIC 3000, Australia


  • Greek speaking Customer Service Positions Available

    We are a leading IT company providing services to customers in AUNZ for more than 15 years. We are currently looking for fluent Greek speaking customer service agents for our CBD office with the roles responsibilities as below Provide excellent customer service and product knowledge to customer Perform follow up calls to clients where required Follow and apply company guidelines, policys and producers The Role Functional computer experience Proficiency in Greek Self-motivated and passionate to providing excellent customer service Well-groomed, pleasant and outgoing personality Excellent communication and interpersonal skills Sales and service-oriented Who We Are Looking For This role would suite a candidate with 1 to 2 years experience in retail customer sales service who is looking to further their career in a professional environment. We are looking for a team player who is client focused and has the ability to pick things up quickly. You will also have excellent written and verbal communication skills. Application Successful candidates will be working for 3 months on a trial period and if all goes well, and your work style and ethics are aligned with the organisational values, you will transfer to a permanent employee with all benefits. To apply for this position, interested applicants should forward a cover letter addressing our key selection criteria with accompanying CV by applying directly to this advertisement.

    location Melbourne VIC 3000, Australia


  • Spanish speaking Customer Service Positions Available

    We are a leading IT company providing services to customers in AUNZ for more than 15 years. We are currently looking for fluent Spanish speaking customer service agents for our CBD office with the roles responsibilities as below Provide excellent customer service and product knowledge to customer Perform follow up calls to clients where required Follow and apply company guidelines, policys and producers The Role Functional computer experience Proficiency in Spanish Self-motivated and passionate to providing excellent customer service Well-groomed, pleasant and outgoing personality Excellent communication and interpersonal skills Sales and service-oriented Who We Are Looking For This role would suite a candidate with 1 to 2 years experience in retail customer sales service who is looking to further their career in a professional environment. We are looking for a team player who is client focused and has the ability to pick things up quickly. You will also have excellent written and verbal communication skills. Application Successful candidates will be working for 3 months on a trial period and if all goes well, and your work style and ethics are aligned with the organisational values, you will transfer to a permanent employee with all benefits. To apply for this position, interested applicants should forward a cover letter addressing our key selection criteria with accompanying CV by applying directly to this advertisement.

    location Melbourne VIC 3000, Australia


  • Contact Centre Manager Inbound & Outbound

    We are looking for a skilled Call centre manager to supervise daily operations of call centres, serves customers by planning and implementing call centre strategies and operations Improve Sales process managing staff ensure that technology is utilized to a maximum and that staff are well-organized and productive. To handle our Sales process, you must be an organized, reliable and sales-driven professional. You must also have excellent customer service and communication skills. The goal is to achieve great sales and revenue results for our company. Task and Responsibilities Develop objectives for the call centre™s day-to-day activities. Working with senior management to develop realistic annual business goals. Designing the organization structure of the call centre, and identifying roles and responsibilities. Reviewing and approving all policies and procedure to ensure that they support the department™s mission and business goals. Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Collect and analyse call-centre statistics (sales conversions, revenue generation, customer service metrics etc.) Monitor and improve the sales process, leads conversion, customer services and other procedures Evaluate agent and campaign performance with key metrics (accuracy, call-waiting time etc.) Working with external partners to ensure there is a consistent flow of leads Mentoring, developing and coaching call centre agents Undertaking quality reviews of calls undertaken by team members for accuracy, coaching and reporting Continuously reviewing Department processes and systems to identify opportunities for improvement Establishing work targets KPIs and managing the performance of team members Translating business strategy into operational delivery Maintaining and improves call centre operations by monitoring system performance and identifying and resolving problems Daily co-ordinating with the supervisors of the call centre and conducting daily, weekly and monthly performance review meetings. Preparing and compiling monthly reports Skills Experience Experience in a Management role - in a Call CentreContact Centre Proven ability in leading a high calibre team Experience in coaching and mentoring employees Experience in Quality Monitoring of calls either recorded or side by side Experience in workforce management including creating rosters and management of unplannedplanned leave Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Proficient in MS Office and call centre equipmentsoftware programs Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem-solving ability Positive and patient Experience in the Travel Tourism industry with basic knowledge of GDS is preferable. The application form will include these questions How many years experience do you have as a manager team lead? Have you worked in a call centre before? Do you have experience working towards targets and KPIs? Do you have customer service experience?

    location Melbourne VIC 3000, Australia


  • Sales Consultant

    Required Experience, Skills and Qualifications. You will be required to visit commercial customers and consult on our roofing solutions....

    location Bayswater Rd, Melbourne VIC, Australia


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