Call Center Jobs In Adelaide

Now Displaying 18 of 18 Call Center Jobs




  • Real Time Analyst

    Real Time Analyst With over 5,200 people, and revenues of over 1.1 billion, Datacom is one of Australasia™s largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the US, Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions. Due to continued growth, Datacom Connect are seeking a Real Time Analyst to join our new team in Adelaide. As the Real Time Analyst you will be accountable for ensuring that workload and call targets are met as required. About the Role Monitor Adherence, talk time, ACW, GoS and Occupancy to ensure necessary steps are taken to achieve KPI™s Pre-planning of training, leave and other activities to ensure target staffing met each interval On the day management of staffing including requests for additional hours, leave, off phone activities to ensure optimal performance to forecast Break optimisation Telephony skill and work type changes to ensure targets are achieved Produce and analyse Intra-day reporting on call and workload delivery for distribution to stakeholders About You Experience in either Workforce Planning or Real Time Management A strong understanding of contact centre metrics and the relationship to performance including GOS, AHT, Occupancy and Shrinkage. A strong technical aptitude including MS Excel A high level of written and verbal communication skills An Australian Citizen and able to pass a National Criminal History Check Available to work a rotating roster between 700am and 700pm At Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities. We also offer a corporate wellness program and provide you with the technology to enable you to work efficiently. Our future looks bright. And so can yours. If youre ready to make a move, were ready to talk. How to Apply For further information please contact Chantelle Romeo, Recruitment Coordinator on 08 8164 7638, alternatively click APPLY NOW Chantelle Romeo (08) 8164 7638 DATACOM.COM.AUFUTUREISBRIGHT

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Consultant

    Customer Consultant Customer Service Professional Located in Adelaide Multiple full-time and part-time positions available Rostered hours across 6.30am “ 10.30pm (ACST) 7 days a week Attractive penalties Interested to work for a bank with a great point of difference? Is customer service part of your DNA? Are you an adaptable, flexible, practical thinker and problem solver? Do you have a natural sales aptitude and demonstrated success meeting sales targets? Are you up for the challenge of sharing with our customers exactly how Bendigo Bank can help? If you answered yes to these questions, you could be the ideal candidate for a Customer Consultant role in Bendigo and Adelaide Bank™s contact centre, based in Adelaide. With more and more customers choosing to bank with us over the phone, via email and on the internet, our contact centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected. This means were always in top gear and never resting on our laurels. As a team, we look for new ways to meet our customers needs, and continue to invest in our people and technology so customers always receive the best possible experience. As a Customer Consultant, youll be part of a dynamic, connected and fun environment, working with a range of other consultants, lending specialists and team leaders. Youll answer customer calls, respond to customer emails and web requests, and get involved with a range of customer campaigns and initiatives. Youll bring to the role a demonstrated track record in customer service. You™ll be tech-savvy, resilient and bring a positive outlook to your work. Plus, you™ll have the ability to ask the right questions and offer the right products and solutions. In return, youll receive training, access to career pathways, a competitive starting salary with reward and recognition programs - and all the ongoing support you need to grow your long term career with Bendigo and Adelaide Bank. We have permanent full-time and part-time roles available in Adelaide, working across a span of hours from 6.30am to 10.30pm (ACST). Interested? Wed love to hear from you. Applications close midnight on Sunday, 14th of July 2019.

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Consultant

    Customer Consultant Customer Service Professional Located in Adelaide Multiple full-time and part-time positions available Rostered hours across 6.30am “ 10.30pm (ACST) 7 days a week Attractive penalties Interested to work for a bank with a great point of difference? Is customer service part of your DNA? Are you an adaptable, flexible, practical thinker and problem solver? Do you have a natural sales aptitude and demonstrated success meeting sales targets? Are you up for the challenge of sharing with our customers exactly how Bendigo Bank can help? If you answered yes to these questions, you could be the ideal candidate for a Customer Consultant role in Bendigo and Adelaide Bank™s contact centre, based in Adelaide. With more and more customers choosing to bank with us over the phone, via email and on the internet, our contact centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected. This means were always in top gear and never resting on our laurels. As a team, we look for new ways to meet our customers needs, and continue to invest in our people and technology so customers always receive the best possible experience. As a Customer Consultant, youll be part of a dynamic, connected and fun environment, working with a range of other consultants, lending specialists and team leaders. Youll answer customer calls, respond to customer emails and web requests, and get involved with a range of customer campaigns and initiatives. Youll bring to the role a demonstrated track record in customer service. You™ll be tech-savvy, resilient and bring a positive outlook to your work. Plus, you™ll have the ability to ask the right questions and offer the right products and solutions. In return, youll receive training, access to career pathways, a competitive starting salary with reward and recognition programs - and all the ongoing support you need to grow your long term career with Bendigo and Adelaide Bank. We have permanent full-time and part-time roles available in Adelaide, working across a span of hours from 6.30am to 10.30pm (ACST). Interested? Wed love to hear from you. Applications close midnight on Sunday, 14th of July 2019.

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Care Consultant

    Customer Care Consultant Your role will play a crucial part in delivering our purpose to create New ways to make peoples lives easier. As the first point of contact you will provide exceptional customer experience by Providing great customer service to both current and potential customers Answering inbound customer enquiries Troubleshooting problems Performing administrative tasks and educating customers on our employee benefits and services. You will be taking on average about 25 to 30 inbound calls and help customers manage their accounts and funds. This role offers a mixture administrative and phone based tasks. We understand the importance of variation, so provide you with time off the phone to complete admin tasks without distractions. We also offer a structured salary banding - Increase in pay as you achieve prescribed competencies and hone your skill set Being part of a close knit team of Customer Care Consultants, you will be provided with an 8 week market leading training program. We pride ourselves in providing competitive, in depth and comprehensive training to set you up for success and make you one of our superstars Start date for this intake - 29 July 2019

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Representative

    Reporting to the Customer Service Team Manager, this role is responsible for managing the relationships with customers to ensure the maximisation of the...

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Representative

    Reporting to the Customer Service Team Manager, this role is responsible for managing the relationships with customers to ensure the maximisation of the...

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Officer | Christies Beach Branch | SA

    Australia™s 5th largest retail bank and a top 60 ASX listed company. The role of Customer Service Officer is an exciting and rewarding position which requires...

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Agent

    Customer Service Agent About the Opportunity The Customer Service Agent is responsible for handling inbound student enquiries and providing high quality, efficient customer service and advice to students via phone, email and chat. The Customer Service Agent will perform a triage function for all student queries and provide a resolution for tier 1 general enquiries and tier 2 enquiries as knowledge deepens over time. Main Responsibilities Handle all inbound student queries via email, phone and chat. Outbound communication via email, phone and chat to resolve student queries and provide nationally coordinated communications. Provide exceptional levels of customer service to students through high quality, accurate and timely responses to student enquiries. Meet performance KPIs, participate in regular performance appraisals, and be receptive to coaching and development and make improvements to performance where required. Educate the student on alternative ways to seek information, eg self-service Campus Hub Portal. Record all student interactions in the Student Records Management System. Encourage customer feedback and ensure this is communicated to the Customer Service Team Leader. Manage and resolve customer issues, or escalate as required. Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people This is a full time permanent position based in our Wakefield St Campus in Adelaide About You To be successful in the Customer Service Agent position you will possess A minimum of 2 years™ experience in a contact centre or customer service role Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people Ability to operate effectively in a team, contributing positively to team operations and working relationships. A student-service mentality and respect for balancing both people and commercial needs. Strong personal drive and self-motivation About Us Torrens University is committed to helping more people get the qualification they need to create a career that they love. Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. Torrens University Australia (TUA), along with THINK Colleges (TC) are part of Laureate Australia we believe in the power of education to transform lives, and we put our people and students at the heart of everything we do. Laureate Australia is part of Laureate International Universities™ a network of passionate educators who believe in the transformative power of education to change individual lives, society and the world, for the better. We offer a number of staff benefits including tuition reduction on courses offered at Torrens University and THINK Colleges. Ready to make your difference? Join the Torrens University Team by clicking œAPPLY now Please address your suitability against the skills and experience in a cover letter and submit along with your CV when applying. Closing Date 500pm Monday 15th July If you have any queries regarding the recruitment process please contact our Talent Acquisition Team at yourcareerlaureate.net.au. Job Reference Number 2961210 Please note Laureate Australia reserves the right to remove the advert prior to the closing date listed. Applications will be reviewed as submitted. Visa sponsorship is not available for this position. All applicants require current and valid working rights for Australia.

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Officer

    Appointment will be subject to a satisfactory Criminal History Check. Central Adelaide Local Health Network - The Royal Adelaide Hospital....

    location Sturt St, Adelaide SA 5000, Australia


  • CUSTOMER SERVICE OFFICER

    Appointment will be subject to a satisfactory Criminal History Check. Applications close. Health and Wellbeing....

    location Sturt St, Adelaide SA 5000, Australia


  • Member Services Officer - Multiple Opportunities

    Member Services Officer - Multiple Opportunities Statewide Super is the largest and leading South Australian profit-for-member Industry Superannuation Fund, providing expert superannuation advice to over 140,000 members. We manage in excess of 9 billion in funds and have a clear focus on helping South Australian workers save for their retirement. Joining our Member Services Team is a fantastic way to kick start your career in Financial Services and we have plenty of success stories within Statewide Super to prove it Due to recent growth in our member base nationally, we have multiple opportunities available for passionate, customer focus professionals who want to make a real difference to the lives of our members. The Member Services Officer is responsible for answering inbound member inquiries andor making outbound calls to new and existing members to discuss general account information while, where applicable, identifying opportunities to provide personalised solutions. They will also get the opportunity to work face-to-face with our members, providing general information and support in our new educational super hub Key responsibilities of this role include Responding to inbound calls andor making outbound member calls and identifying opportunities to improve the member experience Recognising opportunities to advise prospective and existing members of the range of products and services available Providing general information and support to members face-to-face in the member centre and Building positive relationships with our members to ensure they have a memorable member experience. Successful candidates will have Previous experience in a customer focused environment is a must Friendly, caring, can-do approach to work Great communication skills, both written and oral Willingness to learn and undertake further training as required for the role. Successful candidates will be provided with comprehensive training to enable them to hit the ground running. In addition to this, Statewide Super supports the growth and development of employees with a tailored learning and development program, which is available to all employees. If you work with us, you will be working with a group of people who are passionate about growing the financial futures of our community. We value collaboration, integrity, respectful relationships, and most of all, our members. If you would like to work for an innovative organisation that values and rewards staff involvement and contribution to the business, supports professional development and offers great conditions please forward a cover letter and curriculum vitae to iwanttoworkstatewide.com.au. Statewide Super is an equal opportunity employer, committed to encouraging flexibility, valuing difference and embracing diversity. We pride ourselves on representing the diverse and multicultural communities of our membership and are dedicated to increasing opportunities for Aboriginal and Torres Strait Islander Australians. To learn more, please read our Reconciliation Action Plan. (httpswww.statewide.com.auabout-usreconciliation-action-plan) Please note It is a condition of employment for this role that a National Police Clearance be obtained. Only successful candidates will be contacted due to the volume of applications received. No Agencies please.

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Representative (CSR)

    General cleaning duties. Meet greet customers on the phone and in person. Customer Service responsibilities. Dealing with customer concerns....

    location Sturt St, Adelaide SA 5000, Australia


  • Service Delivery Manager

    Service Delivery Manager (HEO7) 86,382 - 96,659 per annum plus an employer contribution of up to 17 superannuation may apply Continuing position available from August The Service Delivery Manager is a new role within the Library™s Client Services team. The Service Delivery Manager will have responsibility for leading the frontline œAsk Library service in an omni-channel contemporary working environment (including live chat) This role is responsible for coordinating a highly positive user experience, ensuring the service model is flexible and responsive, while providing first-time resolutions where practical or triaging inquiries to other teams as needed. The successful candidate will have a passion for continuous improvement, adoption of design thinking principles and a flare for change management to continuously review service and performance metrics in order to conceptualise and reengineer services and business processes to better meet customer information needs as well as changes in the industry. At the core of this role is the ability to inspire, develop and lead a high performing team. Experience in either an academic institution or customer contact centre environment would be beneficial but is not essential. To be successful you will need Experience leading customer service teams to achieve and exceed key performance indicators, ensuring outstanding care and service is delivered to customers. Demonstrated experience in the delivery of innovative solutions and high quality service outcomes in a large institutional environment. Exceptional interpersonal skills and proven ability to lead, positively influence and model exemplary leadership to develop a high performing customer-service culture. Excellent verbal and written communication skills, with the ability to analyse and interpret data. Proven ability to plan, lead and manage projects and play a lead role in effective change management. Enjoy an outstanding career environment The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you a vast scope and opportunity for a long, fulfilling career. It also enables us to attract high-calibre people in all facets of our operations, ensuring you will be surrounded by talented colleagues, many world-leading. Our works cutting-edge nature - not just in your own area, but across virtually the full spectrum of human endeavour - provides a constant source of inspiration. Our core values are honesty, respect, fairness, discovery and excellence. Our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff. In addition, we offer a wide range of attractive staff benefits. These include salary packaging flexible work arrangements high quality professional development programs and activities and an on-campus health clinic, gym and other fitness facilities. Learn more at adelaide.edu.aujobs Your divisions broader role The Division of Academic and Student Engagement drives the Universitys strategic activities in relation to learning and teaching. This includes ensuring all Adelaide students have a quality experience, and investing in our academic staffs professional development. Learn more at adelaide.edu.audasedivision-leadership If you want to change tomorrow, act today Click the link to the online application form below and address and upload your responses to all selection criteria. Applications close 1155pm, 2 August 2019. For further information For a confidential discussion regarding this position, contact Ms Samantha Narcis Manager Client Services, University Library P +61 (8) 8313 5349 E samantha.narcisadelaide.edu.au Click on the link below to find a full position description (If no links appear, try viewing on another device) httpcareers.adelaide.edu.aucwenjob502648service-delivery-manager The University of Adelaide is an Equal Opportunity employer, Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.

    location Sturt St, Adelaide SA 5000, Australia


  • Student Information System - Support Officer

    Student Information System - Support Officer About the business Catholic Education South Australia (CESA) operates within the Archdiocese of Adelaide and the Diocese of Port Pirie to meet the needs of families who choose an education based on Christian principles in the Catholic tradition. The Catholic Education Office provides strategic and operational support services to our School Communities. About the role Joining our Student Information System (SIS) Team we are seeking a service focused team member responsible for maintaining and supporting CESA™s Student Information System. This role is responsible for delivering high quality, responsive and outcome focused customer service to our schools. Key responsibilities of the role include Under general supervision, the SIS Support Officer will be a key point of contact and provide level 1 and 2 support to schools for the Student Information System accurately track all support issues and requests within the CESA service management portal support and assist schools with operational procedures such as enrolments, end of year processes, and ensure compliance with reporting and accountability requirements assist in developing training materials to support usage of the system assist with training users of the Student Information System. Skills and Experience To be successful in the role you will have previous experience in providing exceptional customer service, supporting a large user base. Demonstrated experience or exposure in supporting student information systems, finance systems or customer relationship systems would be advantageous A background in mentoring information system users to progressively improve their capability and a willingness to provide one-on-one training to end users is essential. The successful incumbent will have excellent interpersonal and communication skills (both verbal and written) and high level of computer literacy skills. Along with your friendly and professional manner attention to detail and accuracy must be a key strength. Applicants must hold a current drivers licence and will be required to pass our clearance process (including a Working with Children Clearance). It is essential that applicants visit our website to obtain the Position Information Document (PID) and forms required for this application. Please submit your application including a covering letter detailing your experience and expertise as it relates to the position, Resume (detailing referees), and Application Declaration Form, to recruitmentcesa.catholic.edu.au Applications close Friday 19 July 2019 at 4 pm. The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience working towards targets and KPIs? Do you have experience in an administration role?

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Service Specialist- National Key Account

    Company description With over 17 million pumps produced annually and over 19,000 employees in more than 55 countries, Grundfos is today one of the world™s leading manufacturer of pumps and pumping systems. Our products satisfy the markets™ needs for effective, reliable and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve quality of life for people and care for the planet. Job description About the Role The successful candidate will be the first point of contact to manage the entire order experience for our Key Account Reece as well as support with any technical enquiries. The successful candidate will be provided all the training and support required to succeed in the role however they must have an appetite for technical learning More complex queries will be escalated to our technical service team who will support. Why Grundfos? - Positive, supportive and flexible workplace environment, thriving social club - Generous annual bonus and incentive scheme - Wide range of Employee Benefits (Family Hour, Retail Discount card etc.) - Quarterly awards and vouchers for employees living our Values - Structured performance and merit review processes aligned to global best practice - Global career development opportunities and access to extensive internal training - Health and Wellbeing initiatives, Employee Assistance Programs - On-site free parking, newly renovated facilities in a convenient location - Socially responsible, continuous fundraising through our Water2Life program - Annual Volunteer Leave for employees Key Activities - Primary contact for ALL Reece customer enquiries, documenting all interaction records in our dedicated Reece Customer Relationship Management (CRM) platform - Provide technical support including simple product selection questions or requests, troubleshooting and spare parts requirements - Escalate more complex quotes and orders to support teams ensuring a high level of accuracy and customer service - Directly manage the entire order experience (quotation, entry, management, fulfilment, basic after sales support and credit claim) - Ensure best possible customer experience by keeping relevant stakeholders up to date with the latest product information, expediting orders, resolving any concerns in a timely manner, and continuously seeking ways to improve Skills, Experience and Desirable Attributes - Must have some knowledge of Grundfos products and application - Strong customer service skills and experience managing phone and email enquiries - High attention to detail and speed with regards to data entry - Friendly and professional approach to customer service with the ability to build strong customer relationships - Experience in successfully managing difficult customers and diffusing conflict - Confident in using a range of computer programs. Experience using SAP and the Microsoft Office suite is highly desirable - Excellent written and verbal English communication skills - Positive and energetic approach to work More Information If this sounds like you, please click the apply button to progress with your application. We look forward to hearing from you. If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here httpwww.youtube.comgrundfos or on Facebook httpswww.facebook.comGrundfosEngineering Grundfos is an Equal Opportunity Employer.

    location Sturt St, Adelaide SA 5000, Australia


  • Delivery Partner - Uber Eats

    WHO WE ARE Have a car, motorcycle, scooter or bike? Become an Uber Eats delivery partner and help deliver food from your city™s best restaurants to hungry people across the city. Delivering with Uber Eats is a great way to earn money on your own schedule simply sign on to the partner app and youre set to go. Its a simple and convenient solution for people looking for an earning opportunity that fits into their schedule. What you need to know Earn great money The more you deliver around busy dinner times, the more you earn Be your own boss Deliver meals around your own schedule. Getting started is super simple Signing up to be an Uber Eats delivery partner is quick easy Get paid weekly Get earnings deposited into your bank account weekly. REQUIREMENTS Delivering by Car Be 18 years old or older Hold a full Australian driver™s license Hold third party property damage insurance or comprehensive cover for your car Ensure your car is currently registered and CTP-insured in the state you are delivering in Access to a 1990 year or newer car Delivering by Motorcycle or Scooter Be 18 years old or older Hold a valid Australian motorcycle license (probationary or full) Hold third party property damage insurance or comprehensive cover for your vehicle Ensure your vehicle is currently registered and CTP-insured in the state you are delivering in Access to a 1990 year or newer motorcycle or scooter Delivering by Bicycle Be 18 years old or older, and be fit and able to ride a bicycle All of our delivery partners must pass a background check. ADDITIONAL INFO Our delivery partners come from all backgrounds and industries “ anyone can deliver with Uber and earn great money Click Apply now to sign up

    location Sturt St, Adelaide SA 5000, Australia


  • Part-Time Merchant Services Representative

    Part-Time Merchant Services Representative 18 hours per week I Thursday, Saturday Sunday I Shifts between 8am to 9pm Heard about humm? Powered by Certegy Ezi-Pay which has supported over 1.5 million Australians to acquire goods and services representing 5.5 billion worth of sales, humm is a No Interest Ever payment option which offers fast approvals on Little Things, Big Things, Everything. For more information on all things humm please visit our website at www.shophumm.com.au. Who we™re looking for We are currently seeking vibrant, dedicated and reliable individuals to join our Merchant Services Team on a part-time basis. This is an excellent opportunity for those who thrive on creating positive business relationships and who have experience working within the Customer Service, Retail or Sales sector. The successful candidates will possess a passion for sales, excellent interpersonal skills and the desire to deliver a service that will exceed our merchant partner™s expectations. As integral members of our Seller Success Team, these individuals will provide over the phone support whilst identifying sales opportunities such as upselling and cross selling, respond to merchant written enquiries, process payments, and work effectively in a team environment. What the role entails Reporting to the Sales Support Manager, key responsibilities of a Merchant Services Representative include Helping to grow sales for the business Responding to inbound calls from current merchant partners in relation to the Ezi-Pay product and other services provided by Certegy Managing merchant queries and first call resolution Conducting the relevant after call work, and follow up with merchants to ensure they are satisfied with their service received Maintaining andor exceeding KPIs. Working with Us flexigroup is proud to be an equal opportunity employer. We adopt and encourage diversity through an open and inclusive culture that values and respects all our employees, customers and communities in which we live, work and are a part of. There are some great benefits to working at flexigroup, this include We have an office in the heart of the CBD, close to transport, shops and cafes We recognise you have a life outside work, and we encourage flexible working to enable you to balance your work and family commitments You will have access to a range of benefits including discounts on electronics, retailers and entertainment at almost 400 retailers across Australia We have a recognition scheme for you, your colleagues and peers - we encourage everyone to say thanks regularly, and to nominate each other for our company awards You will have the opportunity to participate in community and social activities, including health and wellness events and seminars, massages, and hosted events You will have access to a suite of online and face to face learning modules, including excellent leadership development programs You are encouraged to participate in the community through paid volunteer leave. If this sounds like the place for you why hesitate? Send us your application The application form will include these questions Which of the following statements best describes your right to work in Australia? Do you have experience in a sales role? Whats your expected hourly rate? Whats your preferred work type? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

    location Sturt St, Adelaide SA 5000, Australia


  • Customer Support Representative (Parts Interpreter)

    Komatsu is a world leader in the technology behind state of the art earthmoving, mining, construction and utility equipment. Komatsus vision is to be indispensable to our customers by having the most professional, skilled and engaged people who drive innovation. With over 3,000 employees across Australia, New Zealand, Indonesia and New Caledonia, progressing our business forward is a key element of our success. At Komatsu we consider ourselves family where we meet challenges together, solve complicated problems together, strive for a better future together and most importantly enjoy ourselves whilst developing great friendships. Your Success is Our Success. Customer Support Representative (Parts Interpreter) The Opportunity An opportunity has arisen for a Customer Support Representative (Parts Interpreter) to join the Customer Support Team located at our Adelaide office. The purpose of the position is to provide assistance and sales to both internal and external customers with all queries regarding parts sales, orders and deliveries. This includes interpret process and customer parts requirements for all product lines marketed by Komatsu Australia. The Role Interpret and process customer parts requirements for all genuine and non-genuine products marketed by Komatsu Australia, processing sales orders in a timely manner. Assist customers by addressing and answering parts related technical inquiries. Process quotations for Spare Parts price and availability of genuine and non-genuine Product Lines. Work with other Parts staff to ensure customer after hour™s requirements are fulfilled promptly and efficiently. Expedite Back Order requirements performing weekly checks to ensure that all backorders will be supplied within the shortest possible lead time. To be considered for this position you must have Microsoft Office Package knowledge (Desirable) Previous parts or mechanical knowledge (Desirable) Experience in reading schematic diagrams Previous experience in a customer service environment Strong troubleshooting skills Strong written and verbal communication Team focussed with the ability to be involved and interact Highly Motivated team player Ability to process high volumes and manage workloads Earthmoving equipment experience desirable The Benefits At Komatsu we have proven career pathways into a variety of exciting fields. We are committed to creating a culture of learning and consider the support and recognition of training, learning, development education as fundamental to achieving your goals. We also provide a range of services and benefits to assist our employees in their personal and professional lives, such as Career Development and Education Support Programs for further studies Dedicated training in Business Skills, Leadership, Sales Customer Service and OHS Company-funded Income Protection Insurance If you would like to pursue this career opportunity, please APPLY today Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and youll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth. 1300 566 287 komatsu.com.au

    location Sturt St, Adelaide SA 5000, Australia


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