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Call Center Jobs In Australia




NOW DISPLAYING 10 of 60 Call Center JOBS

Early Customer Engagement Specialist

CommBank At CommBank we never lose sight of the role we play in other peoples financial well-being. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Your team Every 2 years, Financial Counsellors across Australia rank the hardship policies and practices of all banks via survey on a scale of one to 10. Today, we are number 1 with a score of 7.2. The highest result for any bank in Australia and by far the biggest increase of any organisation. Financial Assistance Solutions (FAS) assists retail banks customers in the management of their financial commitments by working towards a mutually agreeable payment solution. You will be working with a team of Customer Engagement Specialists who all report to the Team Manager. Your impact In your role as a Customer Engagement Specialist you will make outbound calls and receive inbound calls from CommBank customers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts, to recover outstanding payments. The focus is gaining an understanding of the customers situation and delivering excellent and courteous customer service. You will then be able to use your keen sense of negotiation to get them back on track with their payments and retain their business. What will help you succeed? You are highly motivated, empathetic and resilient with strong negotiation skills to achieve mutually agreeable outcomes. You demonstrate effective listening skills, with clear and concise communication skills. You have a drive to reach and exceed expectations and enjoy working within a fast paced, high energy environment. Shift details and requirements Please note We have permanent opportunities for both full time and part time hours. We have a mixture of Permanent full-time and part time roles All shiftas are in the afternoon and evening (no weekend work) The shift times vary Monday to Friday earliest start time 12pm latest finish time 9pm. Training details and requirements To be considered for this position you must also be available to attend a compulsory 4 week full time paid training program commencing on 2nd July 2018, as stated below Weeks 1, 2, 3, 4 Monday “ Friday 830am “ 400pm Benefits There are many benefits enjoyed by the CommBank team including access to world class technology, discounts on a range of financial products, a corporate wardrobe, nationally accredited training and a wealth of career opportunity within a business of 50,000+ people. Have a question about your application, our process or what happens next? Click here link removed for some of the most commonly asked questions about applying for a role at CommBank.

Melbourne VIC 3000, Australia


Early Customer Engagement Specialist

CommBank At CommBank we never lose sight of the role we play in other peoples financial well-being. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Your team Every 2 years, Financial Counsellors across Australia rank the hardship policies and practices of all banks via survey on a scale of one to 10. Today, we are number 1 with a score of 7.2. The highest result for any bank in Australia and by far the biggest increase of any organisation. Financial Assistance Solutions (FAS) assists retail banks customers in the management of their financial commitments by working towards a mutually agreeable payment solution. You will be working with a team of Customer Engagement Specialists who all report to the Team Manager. Your impact In your role as a Customer Engagement Specialist you will make outbound calls and receive inbound calls from CommBank customers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts, to recover outstanding payments. The focus is gaining an understanding of the customers situation and delivering excellent and courteous customer service. You will then be able to use your keen sense of negotiation to get them back on track with their payments and retain their business. What will help you succeed? You are highly motivated, empathetic and resilient with strong negotiation skills to achieve mutually agreeable outcomes. You demonstrate effective listening skills, with clear and concise communication skills. You have a drive to reach and exceed expectations and enjoy working within a fast paced, high energy environment. Shift details and requirements Please note We have permanent opportunities for both full time and part time hours. We have a mixture of Permanent full-time and part time roles All shiftas are in the afternoon and evening (no weekend work) The shift times vary Monday to Friday earliest start time 12pm latest finish time 9pm. Training details and requirements To be considered for this position you must also be available to attend a compulsory 4 week full time paid training program commencing on 2nd July 2018, as stated below Weeks 1, 2, 3, 4 Monday “ Friday 830am “ 400pm Benefits There are many benefits enjoyed by the CommBank team including access to world class technology, discounts on a range of financial products, a corporate wardrobe, nationally accredited training and a wealth of career opportunity within a business of 50,000+ people. Have a question about your application, our process or what happens next? Click here link removed for some of the most commonly asked questions about applying for a role at CommBank.

Melbourne VIC 3000, Australia


Early Customer Engagement Specialist

CommBank At CommBank we never lose sight of the role we play in other peoples financial well-being. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Your team Every 2 years, Financial Counsellors across Australia rank the hardship policies and practices of all banks via survey on a scale of one to 10. Today, we are number 1 with a score of 7.2. The highest result for any bank in Australia and by far the biggest increase of any organisation. Financial Assistance Solutions (FAS) assists retail banks customers in the management of their financial commitments by working towards a mutually agreeable payment solution. You will be working with a team of Customer Engagement Specialists who all report to the Team Manager. Your impact In your role as a Customer Engagement Specialist you will make outbound calls and receive inbound calls from CommBank customers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts, to recover outstanding payments. The focus is gaining an understanding of the customers situation and delivering excellent and courteous customer service. You will then be able to use your keen sense of negotiation to get them back on track with their payments and retain their business. What will help you succeed? You are highly motivated, empathetic and resilient with strong negotiation skills to achieve mutually agreeable outcomes. You demonstrate effective listening skills, with clear and concise communication skills. You have a drive to reach and exceed expectations and enjoy working within a fast paced, high energy environment. Shift details and requirements Please note We have permanent opportunities for both full time and part time hours. We have a mixture of Permanent full-time and part time roles All shiftas are in the afternoon and evening (no weekend work) The shift times vary Monday to Friday earliest start time 12pm latest finish time 9pm. Training details and requirements To be considered for this position you must also be available to attend a compulsory 4 week full time paid training program commencing on 2nd July 2018, as stated below Weeks 1, 2, 3, 4 Monday “ Friday 830am “ 400pm Benefits There are many benefits enjoyed by the CommBank team including access to world class technology, discounts on a range of financial products, a corporate wardrobe, nationally accredited training and a wealth of career opportunity within a business of 50,000+ people. Have a question about your application, our process or what happens next? Click here link removed for some of the most commonly asked questions about applying for a role at CommBank.

Melbourne VIC 3000, Australia


Call Centre Collections

ABOUT ACM GROUP ACM Group Ltd, are the largest privately owned debt acquisition company in Australia with over 35 years industry experience. We are 300+ strong here in Sydney, Australia and Manilla, Philippines. WHAT WE ARE LOOKING FOR? No previous collections experience required Sales industry background preferred Ideal applicants will have experience in the Customer service, Retail or Hospitality Industry Must be self motivated Clear and confident communication skills A positive CAN-DO attitude Ability to work as part of a team Strive to reach your KPIs and budgets Listening to what our customers have to say and approaching them with a respectful manner Punctuality and attendance WHAT WE HAVE TO OFFER YOU? Full time Monday to Friday 1 week paid training when you start, then ongoing training for your entire journey with us Potential for three salary increases in your first year Career advancement and plenty of exciting opportunities Office drinks once a month Smart casual wear FRIDAYS CBD location - 1 minute walk from Museum station Click Apply below to start your career with us For more information in respect to the position we will discuss this in full at the point of interview To be considered for this role YOU MUST BE AN AUSTRALIAN CITIZEN OR A PERMINATE RESIDENT OF AUSTRALIA AND BE 18+ YEARS

NSW 2000, Sydney NSW 2000, Australia


Recoveries Officer - Uninsured

About us Recoveriescorp is a market leader in Debt Collection and Insurance Claims Recovery. At recoveriescorp, we believe our people are our most valuable asset. Our individual and collective behaviours influence the way in which we interact with colleagues, clients and the broader community. Our culture is anchored around 5 core values. By living these values we achieve excellence in everything we do. We constantly strive to be the number one provider to our clients and our proven success makes us proud. The Role Our Uninsured team primarily exists to maximise the timely recovery of costs from uninsured third parties who are liable for vehicle damage. This role requires the use of strong communication and negotiation skills to build trusting relationships and ensure the successful delivery of outstanding balances for a number of our insurance clients. Your duties will include Inbound Outbound calls to debtors to recover funds Actioning incoming correspondence via email Accurately updating file details Recommending further investigation or legal action when required Following up parties who failed to lodge claims Comply with company policies procedures at all times About you To be considered for this role you will have the demonstrated capability to deal with fast paced environments, manage your time effectively and be driven to exceed your KPI™s. You will be resilient and confident with the ability to separate facts from emotion while maintaining a positive mindset when dealing with challenging and demanding interactions. You will also require, Strong communication skills both written and verbal Ability to build rapport quickly with a firm, engaging and respectful telephone manner Excellent active listening skills with an ability effectively question Ability to persuade and negotiate to gain acceptance of ideas Ability to prioritise workload and make timely decisions to manage your files accordiningly To be reliable, punctual and show commitment to the role A desire to continued learning and improvement Intermediate computer skills Desired experience, Demonstrated capability of meeting exceeding KPI™s Knowledge of insurance industry, particularly motor claims Collections, sales, retail hospitality backgrounds will all be considered Benefits Competitive salary performance based incentives Monthly recognition and rewards Income protection insurance (eligible once probation complete) Extensive training ongoing support Convenient CBD location If you believe you fit the above criteria and have what it takes to be part of our high performing team then apply today. At recoveriescorp we actively celebrate diversity across our workforce and we are committed to providing inclusive and equal employment opportunities to all candidates. We encourage applications from Aboriginal and Torres Strait Islander people people from culturally diverse backgrounds people with disabilities and all members of the LGBTQI community.

Melbourne VIC 3000, Australia


Customer Service Specialist

Do you have the following qualities? A positive outlook and excellent interpersonal skills Experience in the provision of outstanding customer service Sound administrative skills and an eye for detail If you answered Yes to all of these questions and you enjoy working within a positive team environment, we want you The Australian Fitness Academy is a registered training organisation committed to providing the highest quality training and career services within the fitness industry. We assist people to create rewarding careers as fitness instructors and personal trainers. With the growth of our business, we require a Customer Service professional with exceptional communication and administrative skills to join our team and assist our students to achieve their goals. The role Monday to Friday “ part-time flexible hours (no shift or weekend work) Southern suburbs location with on-site parking Healthy, ˜can do™ team culture The responsibilities include Providing a high level of service to current and potential clients (students) Handling all enquiries from clients (students) regarding amendments to payment contracts and terms and conditions of enrolment Following up clients who default on payments and providing options and solutions within the terms and conditions of enrolment Notifying the direct debit company (Paysmart) of amendments to client payments Effectively resolving complaints and issues with a focus on customer service Reporting customer feedback to management to assist with continuous improvement across all areas of the business. Assisting with payment invoicing (using Xero) and reconciliation Assisting with administrative procedures to support student enrolments and completions To be considered for selection you should have A positive outlook and excellent interpersonal skills Experience in the provision of outstanding customer care and credit control High level of maturity, confidentiality and professionalism. Attention to detail Ability to work independently within a team environment to achieve positive outcomes The required Qualifications and Experience include Excellent verbal and written communication skills Excellent conflict and problem resolution skills with a customer service approach to the problem resolution Intermediate computer skills including experience with Microsoft Office (Excel) and financial software (Xero “ preferred) Ability to create positive relationships with customers, staff and external organisations Working with Children Check, Rights for working in Australia As a member of the AFA Team, you will have access to a fully equipped fitness centre, staff performance management system and on-going professional development opportunities. It is expected the role will be approximately 30 hours per week (eg. Mon “ Fri 9.30am “ 4pm). Applications close 5pm on Wednesday 30th May 2018 For a full job description or more information, please contact infoafa.com.au or call (03) 9532 7800. Please forward cover letter and resume to stevehafa.com.au For a full job description or more information, please contact infoafa.com.au or call (03) 9532 7800. Please forward cover letter and resume to stevehafa.com.au

Mulgrave St, Elsternwick VIC 3185, Australia


Casual Collections Officer

At Mercedes-Benz Financial Services Australia we pride ourselves on our reputation for service excellence and our care in providing flexible, innovative and tailor-made finance and insurance solutions. We currently have an exciting opportunity for a Casual Collections Officer to join our Collections Recoveries team at our head office in Mulgrave. This role is responsible for controlling the rate of delinquency and cost of risk within our business, including our New Zealand portfolio. Key responsibilities include General administration Ensuring all bankruptciesliquidations and FOS processes are followed through and all registers kept updated Participate and support relevant team projects and meetings Maintaining a high-level of customer service via all contact points Manage delinquent contracts with the intent to cure and reduce our overall NPL™s To be successful in this role you will display and dedication to delivering exceptional customer service. You will also have an excellent ability to problem-solve and resolve conflict. This role is flexible and could work well if you are currently studying. Knowledge of BankruptcyLiquidation requirements and legal procedures would be highly advantageous, along with an understanding of the Motor Vehicle Finance Industry. If you believe you™re the right person for this role, please apply by 5pm Tuesday 29th May. At Mercedes-Benz Financial Services we believe our people make the difference. We can proudly offer you generous employee benefits, such as discounted car leasing and purchase options, on-site parking, gym, cafeteria and much more. Our real passion for our people also extends to Employee Recognition and Reward programs, as well as access to learning and development opportunities. We are proud to be recognized as a Workplace Gender Equality Employer of Choice and support a flexible and modern work culture. We empower, trust, and respect our employees and strive to improve diversity and equality of opportunity.

Waverley Park Dr, Mulgrave VIC 3170, Australia


Collections Manager

About us With more than 13 years experience in the credit repair and debt solutions industry, Credit Repair Australia is the highest regarded name in the industry. We offer solutions to people with bad credit ratings and debt issues and are passionate about providing the right service to the right person at the right time. We have a strong supportive management team that is committed to working within a transparent and collaborative framework. The Role As the Collections Manager, you will report directly to a member of the Executive Team and be responsible for the company™s outstanding accounts receivables ledger, the collections strategy and managing the collections team. You will use your collections experience and work collaboratively with your team of 10 collectors to maximise the recovery from the company™s debtors across a number of products. Your expertise in problem solving, analytical and people skills, desire to achieve results will lead your team and impact the performance of an important business unit. Skills Experience Demonstrated experience managing and developing high performing small collections teams working with consumer accounts including Strong knowledge and understanding of the ASICACCC Debt Collection Guidelines, consumer insolvency and financial hardship Proven knowledge of strategies to maximise the recovery of outstanding consumer debt in a contact centre environment Understanding of collection support tools which include predictive dialler, SMS broadcast and interactive voice response (IVR) Extensive experience mentoring, developing and performance managing employees Strong communication skills and an ability to work collaboratively with employees and other management Strong ethical principles and ability to understand other people, what motivates them and how to work cooperatively with them High drive and determination to achieve results Tertiary qualifications in management andor finance would be advantageous Please note only shortlisted applicants will be contacted and our company is required to obtain a National police check and credit check for all employees

Westfield Liverpool, Northumberland St, Liverpool NSW 2170, Australia


Collections Officer (Temp to Perm)

About us We are one of Australias oldest and largest providers of open learning. For over 100 years we have been helping people from all walks of life to improve their lives through learning. Over this time, we have delivered education and training to more than 800,000 Australians. Today, we deliver a diverse portfolio of over 100 courses and focus on meeting the needs of adult learners by providing highly flexible, accessible and affordable education and training. We have a clear vision and have experienced step-change growth and organisational expansion over the last three years. We are well positioned to sustain strong growth into the future - driven by increased market demand for online learning combined with continued investment in further expanding our course portfolio and improving the learner experience and competitiveness of our courses. Our team includes over 370 staff and 100 contract educators. Over the last three years, we have been through a fundamental organisational transformation. The Opportunity The Collections Officers role is to efficiently manage a portfolio of accounts, collect arrears payments and maximise student collections, whilst providing a high level of customer service and support. You will be a passionate and experienced individual with direct experience in all facets of consumer collections. Key Responsibilities Managing a collections portfolio of student accounts aged from 60 days past due. These accounts are referred from our 3rd party billing service provider after 3 dishonoured payments. The Collections Officer is responsible for making outbound calls, taking inbound calls, sending SMSs, e-mails and letters in order to Re-engage students back into their studies Collect the arrears on student accounts Negotiate suitable payment arrangements Assisting other departments as well as our 3rd party billing service provider and debt collection agencies with student account queries. Key Attributes Experience Sound experience (minimum 1year) in consumer collections and arrears management. Effective negotiation skills Customer service focus Ability to effectively manage a high-volume portfolio Ability to adapt to change quickly and positively Energetic, high achieving individual with a good sense of humour. Excellent written and spoken communication and interpersonal skills. Numerical ability and data entry skills. Ability to work well within a team environment. Ability to work to deadlines. Educational Qualifications Relevant combination of skills, knowledge and experience (essential). Please be aware that it is a requirement of this position that extensive background checks are completed. The background checking process includes reference checking and validation of employment proof of qualifications proof of right to work within Australia, Police, Identification and Consumer Credit Bureau checks Please click on the apply button below with your resume and cover letter to Ciaran Martin, Talent Acquisition Specialist, Open Colleges (02) 8048 5006. Please note that due to the high volume of response anticipated for this role, only short-listed candidates will be contacted. No Recruitment Agencies

NSW 2000, Sydney NSW 2000, Australia


Payment Solutions Officer

Looking for your next challenge? Would you like a role that still gives you the opportunity to provide exceptional customer service? Do you want to make a valued difference to the way our customers do their banking? In our Payment Solutions team you will enjoy working with friendly colleagues and be given genuine opportunities to grow a career where your contribution really counts. The Payment Solutions Officer position provides you with the opportunity to grow and develop great customer service skills in a friendly and results driven team. This is a rewarding role where you will work with our customers to find favourable solutions in regards to their debt. The role is customer service based where you will be making calls to customers and working with them through their financial plans. What you can expect in return... Opportunity to work in our trendy open plan, CBD location Competitive salary package Fantastic bonus potential Opportunity to development your skills in a supportive and professional team environment with great prospects for career progression Discounted rates on Bankwest products Onsite training provided before commencement About you... What sets you apart is your passion for delivering consistently great customer service. You will be comfortable talking to people in a wide range of situations and be able to use your strong negotiation and listening skills to guide them to the most appropriate outcome. Youll also display Previous Collections experience is not essential however demonstrated previous experience in a customer service based role is highly regarded Proven ability to work with targets and key performance indicators Excellent verbal communication skills High attention to detail and accuracy Strong computer skills Ability to work in a fast paced environment Positive can do attitude We are looking for an individual who can work the following hours Monday, Tuesday, Wednesday Friday 8 hours per day. Apply for the role by clicking the apply now button.

Seattle Distribution Center Building B, 6751-6795 E Marginal Way S, Seattle, WA 98108, USA