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Quality & Service Development Coordinator - Temporary up to 1 year
About Inner West Council Formed from the amalgamation of Ashfield, Leichhardt and Marrickville Councils, Inner West Council is now among Sydney™s larger local government agencies looking after a vibrant community of 185,000 people living in some of the inner city™s most vibrant, creative, liveable and diverse suburbs. As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in our journey towards becoming the best council for our community. We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its ˜Values First™ with flexibility, integrity, respect and the spirit of team as a set of values and associated behaviours for all levels in the organisation. We expect commitment to these values from all employees in performing their respective roles We offer career life balance with hours that allow you to relax and recharge. Many roles offer roster days off giving even greater quality of life and balance. (please check details within the advert) Permanent employees benefit from our great value gym membership from 13.50week giving access to a vast network of gyms in Sydney. Sign up to our job alerts here About the role This role is responsible for the quality framework and performance improvement activities of the Customer Service Department, including identifying performance trends and prioritising, recommending and coordinating the implementation of improvement initiatives. As part of the Customer Service Leadership Team you will be contributing to building a learning culture of continuous improvement. This is a Temporary Full-Time position up to 1 year. Please read the Position Description to familiarise yourself with all the requirements and conditions of the role. Salary 87,119 p.a - 97,334 p.a + super Benefits Flexible work arrangements and RDO scheme Strong learning and development focus and culture Health and wellbeing programs including a subsidized gym membership to a network of Sydney gyms Social sports groups Hours of Operation 830 AM to 500 PM Key duties Lead, identify, scope and implement service, system and process improvements, via the use of well-structured business improvement tools and project management methodologies. Analyse customer service KPIs (individual and group performance), monitor trends, identify gaps, and develop strategies to drive improved performance. Contribute to building a learning culture of continuous improvement as part of the Customer Service leadership team. Develop and implement action plans (including training plans) to address knowledge and skill gaps. Prepare regular KPI, service and project related reports. Develop and maintain a Customer Service Knowledge Base. In consultation with the Contact Centre Team Leader, develop, build and maintain a Contact Centre IVR which includes provision for real time announcementsmessages and self-service options for customers. Develop, review and document Customer Service business processes, in conjunction with process owners and other key stakeholders. Produce and analyse statistical reports to monitor performance and to identify performance improvement strategies and targets. Develop and support data capture and data management processes to support the delivery of process improvements andor projects. Collaborate and communicate effectively with Customer Service staff and other stakeholders in leading change projects. Some of the required skills, experience and qualifications Essential Criteria Experience implementing a quality framework. Proven experience identifying business improvements and seeing them through to delivery. Relevant experience in project management, business process review, training design and delivery, including the ability to achieve results within a quality management framework. Well-developed analytical skills, including evidence based decision-making, data management, reporting and Microsoft Excel skills. Demonstrated facilitation, negotiation and influencing skills and relevant experience in leading operational and cross functional project teams to achieved desired outcomes. Highly effective interpersonal skills, including collaboration and a demonstrated ability to communicate effectively (written and verbal) and to build report with team members and other stakeholders. Well-developed organisational, prioritisation and time management skills, including the ability to work autonomously to deliver agreed projects and outcomes. Knowledge of and commitment to equal employment opportunities, diversity, work health and safety, and ethical practice. Desirable Criteria Relevant qualifications andor experience in quality or change management frameworks. Relevant experience in the design and delivery of multi-faceted training plans (e.g. up-skilling and cross-skilling). Class C Drivers Licence. Enquiries Group Manager Customer Service, Business Excellence Civic Governance - Nellette Kettle on (02) 9392 5504. Closing Date Sunday 30 September 2018, at 1130pm How to Apply We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process. To apply for this role, please click on the pink Apply for this job button. Please complete the questions listed - once done, on the following page youll be asked to add your resume. At this stage of the process, depending on the position you are applying, we may also ask for a range of documents such as copies of your qualification(s), working with children checks, licencestickets, drawingsexamples. Therefore please make sure you have these ready before you apply. Eligibility for employmentPre employment Checks Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver™s Licence and proof of work rights in Australia. Copies of any sighted documents will be kept by IWC for its records as proof of verification. For more information about work rights in Australia please visit the Department of Home Affairs website.
Sydney NSW 2131, Australia
Sales Adviser
About Us Kaplan Australia is one of the world™s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses. About the Role Kaplan Professional Education is a leading national provider of professional education and training for the financial services industry. We offer registration and compliance courses, vocational and Higher Education programs, continuing professional development (CPD) options as well as customised corporate solutions. The Sales Adviser (B to C) is responsible for converting inbound calls, website leads and outbound marketing campaign activities, for the purposes of enrolling those wishing to study with Kaplan Professional. This successful candidate will be primarily responsible for Converting leads into new enrolments from the website and inbound calls Participating in outbound call marketing enrolment drive campaigns A lead workflow and sales process About You To succeed in the role, you™ll be results-driven, highly motivated and enjoy thinking outside the square. In addition the successful candidate will have Essential 1-2 years™ high volume inbound call centre experience Superior customer service skills with strong written, oral communication and interpersonal skills Excellent attention to detail with accurate data entry skills Strong time management skills and ability to multi-task in a fast paced environment Ability to work both independently and as part of a team Thrive in an ever-changing environment Desirable Working knowledge of Salesforce and Learning Management System Knowledge and experience with a Customer Relationship Management (CRM) database Previous call centre experience. It is a requirement of all Kaplan employees to complete a National Police Check and hold a valid Working with Children Check in your relevant state. All costs will be covered by the employer. Our passion is helping students reach their goals through quality education. Joining our team, you™ll thrive in a rewarding work environment that is customer-focused, dynamic and innovative in spirit. If you share the same passion, please forward your cover letter and resume. For questions please contact us at careerskaplan.edu.au Applications close on the 28 September 2018.
NSW 2000, Sydney NSW 2000, Australia
Membership Manager
Power Boat and Sailing Industry based in Sydney 60 - 70k + super Excellent Customer Service and Administration Skills Boating and Sailing Organisation Based primarily in Rozelle however, you will be required to work at three locations, Rozelle, Rose Bay and Pittwater - Free Parking About the client Our client is the ultimate in boating club membership programmes. A simple, flexible concept where members pay a monthly subscription to enjoy a fleet of Sea Ray luxury sports cruisers. Their mission is simple to help more people appreciate the joy of Sydneys waterways without the hassle and cost of ownership or the long term commitment of boat share. You will be the first point of contact for members and provide a well-developed knowledge of their services to ensure a high quality of member satisfaction have excellent customer service and administration skills and be able to work in a fast paced environment Have strong communication skills, excellent computer skills and high attention to detail Meet and greet all customers who visit the office and provide a first class customer experience This role involves varying hours including weekend work due to the industry. Main duties Process new member applications in a timely manner Assist in the planning of all member promotional activities Take new bookings and inquiries over the phone and face to face Confirm booking details and cruise confirmations while ensuring paperwork is up to date Check membership information to ensure correct allocation of boat, crew etc. Liaise with internal departments regarding booking requirements Coordinate the booking of training sessions To be successful you will have Excellent communication skills High level of attention to detail Excellent time management skills and be able to work autonomously The flexibility and adaptability to the change of work hours and location This is a great opportunity for someone with a passion for the boating industry to work for a professional and fun company. If you feel you meet the above criteria and are available to work every second weekend then please APPLY now Alternatively, call Emma and Louise on 02 9093 4925 for more information. Beaumont People specialises in all areas of NFP recruitment including memberships, fundraising and corporate partnerships
Rose Bay Ave, Sydney NSW, Australia
Resource Planning Lead
About the Position Anglicare SQ™s Client Service team looks for efficiencies and process system improvements to help our team provide the best solutions for our clients. We are a dedicated, creative, highly motivated team that likes to have fun whilst achieving organisational goals, and currently have an opportunity for a Resource Planning Lead to join our team based in Woolloongabba. This is a part time position working a minimum of 20 hours per week, however days and hours are negotiable and may suit someone who is looking for worklife balance. This Resource Planning Lead will be responsible for resource planning, allocating and managing workforce capacity within the Client Service Centre through insightful rostering and workforce management techniques. You may also be required to provide expert advice to other areas of the organisation. A critical business function, the role will ensure that resource allocation across Customer Service is optimised to enable productivity and customer contact metrics to be achieved. About You With an already established career in Resource Planning or Call Centre environments, you will be looking for your next challenge, and have a genuine interest in workforce optimisation, reporting and statistical analysis. Your skills and abilities will include A background in rostering and scheduling across a large, multi-disciplinary organisation Knowledge of forecasting and planning for multiple mediums including inboundoutbound calling, email and processing Confident user of PABX, CISCO, IVR or other software programs Previous experience in the of call centre technology for scheduling and planning An understanding of statutory requirements relevant to services, and capacity to work within these guidelines Familiar with Agreement and Award conditions and how to apply them within rostering systems Your practical, calm resilience will be coupled with the following attributes Analytical thinking with strategic decision making capacity Highly organised with the capacity to multi-task while working within various timeframes and deadlines Excellent communication skills and the confidence to relate to stakeholders at all levels in a polite and professional manner Strong team player who can self-manage and adjust to a changing workload as required A current National Police Certificate is required and a Bachelor of Business (or similar) or equivalent work experience would be desirable. What We Offer Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team. We support our staff with learning and development initiatives, an employee benefits program and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector. You will also enjoy Extending your skill set in a fast paced role with a variety of requirements Working with a passionate and highly-motivated team of professionals Genuine career growth and professional development opportunities Part time hours to suit PLUS full PBI Salary Packaging options The convenience of a location South-East of the CBD with easy access to public transport Show Your Interest Apply now and be rewarded with a position that directly and positively influences the quality of life for our clients working with an organisation that values your professional contribution and personal well-being. Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-safe environment and are committed to providing on-going care and protection. Position Description JOB NUMBER S3615 For further information please contact Leigh Willimott on 07 3028 4721 Applications close Friday 28th September 2018 Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position About Us Every day the passionate staff and volunteers of Anglicare Southern Queensland are working to respond to growing community demand for our services. For over 140 years our staff have connected with people on every step of their life path, responding with compassion, creativity, commitment and courage to the needs of the members of our community who require support. Whether it is providing nursing care and domestic assistance in the home, physiotherapy to enable the return of mobility, emergency accommodation for victims of domestic violence, working with foster carers in the care of vulnerable children, a safe caring environment for the elderly, skills training for young unemployed people or parental education and counselling, Anglicare is here, to offer the best quality support to enable you to live the life that you want. Anglicare has a workforce of over 2500 people in Queensland across residential aged care, community care and a range of social services programs and is a proud member of the Anglicare Australia network. We provide the support in partnership with government and other support organisations in response to identified care needs throughout Southeast Queensland. Anglicare Southern Queensland Our Vision, Mission and Values
Brisbane QLD 4102, Australia
Customer Sales & Service Coordinator
You will be part of a team of 30 Sales Service professionals who co-ordinate and book over 50,000 jobs a year across multiple trades with a focus on customer service excellence, responsiveness and seamless delivery of results that matter. Your priorities will be to Manage incoming calls and customer enquiries Book in new incoming work enquiries - matching the customers needs with the best possible service solution Ensure that the needs of internal stakeholders and service providers are met, so service delivery can be seamless Provide WOW service excellence, responsiveness and resolution for general customer enquiries Maintain the highest levels of efficiency with work flow, resource management and systems Drive results that support the financial goals of the Fallon Solutions Group You must have Demonstrated sales experience within a Contact Centre environment across phone based sales service Outstanding phone manner and a love of talking to customers Excellent attention to detail Strong communication skills A good knowledge of Brisbane suburbs General knowledge of the Trades Services industry is an advantage Excellent written and verbal communication skills Sound computer technology skills In return we will offer A competitive base remuneration package An energetic, successful team environment where your efforts will be noticed and appreciated A growing company where personal development and financial rewards are supported If you want to advance your career, join a progressive business, work with a team that has a strong positive, fun, family spirit, and share in our success, we want you to apply. Only those applicants who provide a covering letter will be considered. Visit our website www.fallonsolutions.com.au Only people with the right to work in Australia may apply for this position.
Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia
Customer Service Centre Supervisor - Expeditor
About the opportunity We are currently looking for a highly motivated Customer Service Centre Supervisor “ Expeditor to be based at our NSW head office located in Tomago. Reporting to the Customer Service Manager, you will have responsibility for providing leadership and guidance to team members within the Customer Service Centre to provide exceptional customer service and achieve strong parts sales results. What we™re looking for As the successful candidate you will possess the following skills Experience in a call centre environment with ability to coach team members Proven ability and experience in a supervisory role A strong knowledge of Parts and Warehouse operations including freight expediting function Excellent communication skills “ both written and verbal Dedication to customer satisfaction Sound people skills and ability to deal with people on all levels Ability to lead and work as a part of a team (remote at times) Knowledge of the WesTrac Caterpillar Parts and Warehouse operations is highly desirable but not essential Experience dealing with Caterpillar earthmoving equipment is highly desirable but not essential You are a results driven individual who is easily motivated by success. Your strong negotiation skills coupled with your ability to prioritise your workload will see you thrive in this role. The team at WesTrac encourages growth and development of our staff and this is an outstanding opportunity to grow and develop your career with a globally recognised Caterpillar dealership. About us WesTrac Pty Ltd is an Equipment Management business and one of the worlds leading Caterpillar Dealerships, operating in NSW, ACT and WA. Our primary focus is our people. We know that our success is the result of more than 3,000 talented people working together to achieve amazing outcomes. Now as we look to the future, were more focused than ever on harnessing the best talent for our business. The WesTrac culture is about energy, enthusiasm, contribution and being able to make a difference in what we do at work and beyond. You will be able to maximise value whilst continuing the investment we have in our most important asset, our people. WesTrac offers various employee benefits including salary sacrificing options, a Wellness Program, further education assistance, discounted gym and health insurance. Make the move with an industry leader today Apply today To submit your application for this challenging yet exciting role, please apply via the link.
Hunter Pl, Beresfield NSW 2322, Australia
Software Customer Support Specialist
About the company Here at Console we are market leaders providing Websites, Portals, CRM, Property Management and Trust Accounting solutions to over 4,000 real estate agencies throughout Australasia. We are transitioning to something amazing that will re-imagine the Real Estate industry. We are a passionate group of individuals who achieve and learn together. We have a unified vision and clear roadmap to achieving it. Our passionate and results orientated client services team is on a journey to help the real industry realise their true potential. About the role Our Software Support Specialists are the frontline of our business. You will deliver a full range of software technical support to real estate software users and industry related users. Application specific training will be provided in-house. Duties responsibilities Provide software technical solutions and identify escalation requirements Liaise with other internal departments to resolve queries Development, Finance etc. Empower clients to resolve issues quickly and efficiently Quickly build rapport with clients via email, online chat, Community forum and phone Ensure wait times are kept to set standards Skills experience If you see change as a positive and are prepared to put patience and energy into making every client interaction empowering and positive, you may be the one. Take a look below to make sure youve got the skills and passion we need Required Previous contact centre andor trust accounting experience Ability to effectively communicate technical information in simple terms Ability to learn new software quickly Strong analytical and problem solving capabilities Superb communication skills both written and verbal Experience in achieving targets Willingness to take initiative and to seek direction as appropriate. General IT knowledge with an intermediate understanding of Windows based Operating Systems and Microsoft Office Real Estate experience would be highly advantageous but not essential Were a company undergoing an exciting transformation with career opportunities for people with the right attitude and drive. To be successful in this environment, individuals need to be self-starters who deliver great work and who can embrace change. If you are keen to explore this opportunity then apply today We do not accept unsolicited approaches from Recruitment Agencies
Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia
Professional Inbound Appointment setter
Do you want a challenging career in financial services as you earn real qualifications and develop your leadership skills? We are looking for talented individuals to join this rewarding profession and be part of an organisation where you can plan for your future. If you have a passion for working with people in a goal orientated environment, a career path towards being a Financial Adviser may be just what youve been looking for. YOUR CAREER Future Assist, one of Australias leading privately owned financial planning firms is excited to offer the right candidates fully sponsored education pathways to Masters Degree level. The right candidates will get full time employment, learn real skills and receive fully paid training pathways from Diploma to Masters of Financial Planning from three of Australias top universities. The right candidates will be exposed to unprecedented opportunities as they forge an amazing career, from entry levels to the highest possible financial planning qualifications offered in Australia. THE POSITION Responding to Inbound Google leads and telephone enquires Booking Inbound enquires for our licence financial advisers Participating in ongoing training, self-development and education - you seek to grow everyday Contributing actively to the team and Company with your creative ideas and inputs to strive for ongoing improvement. REQUIREMENTS Minimum 2 years experience in the Finance Financial Services Superannuation Insurance industry You listen closely and ask the right questions to uncover your clients goals, identify their needs and match them to their ideal solution You are well-spoken, well-presented, confident, ethical, and engaging You thrive in a work environment that challengers you to greater levels You are a goal-achiever who exceeds targets consistently You are a high-level team player who energies and enjoys collaboration with your team THE REWARDS Great full-time salary package + super Fantastic monthly bonus structure for going above and beyond In a great corporate environment in our central Melbourne office Fully paid annual professional memberships Ongoing fully funded CPD training LEARN MORE ABOUT US www.futureassist.com.au HOW TO APPLY Please send your resume and a cover letter to hrfutureassist.com.au Only appropriate applicants will be notified
St Kilda Rd, Melbourne VIC, Australia
Customer Service Team Leader
The Company Our client is an international market leading manufacturer with a long-standing history of supplying their innovative, high quality products to a global market. Led by industry experts, they are passionate about working collaboratively and fostering a culture that inspires creativity. Committed to delivering customer focused solutions, and having a strong partnership with their end users, they have a newly created position for a Customer Service Team Leader to join their Sydney operation. Based in the Bankstown area, they provide staff parking onsite, and are close to shops and cafes. The Role Reporting to the Customer Service Manager, this front-line position is hands on, providing high levels of customer service to a wide range of stakeholders. Your duties will include Leading the small team to ensure all customer activities are executed in line with agreed SLA™s and ensure individual and team KPI™s are met Developing and maintaining effective procedures andor processes to achieve work outputs Managing team performance, organise one on one™s, rosters and product training sessions as required Managing Key Account relationships and working on Major Projects Handling customer complaints, activating the warranty processes, processing claims and dispute resolution Providing first level technical product support and escalating second level support to relevant engineers Monitoring and reporting on open orders, warranty claims and stock returns Your Profile You are a passionate and high energy Customer Service professional, who has proven experience leading a small InboundOutbound Contact Centre, within a manufacturing, Engineering or an industrial setting, ideally with custom made mechanical products. You will be a strong and confident communicator and have the ability to multitask and reprioritise when business demands are changed. Your hands-on approach allows you to lead by example, and develop and mentor your team to provide exceptional service to both internal and external stakeholders. Prior experience with SAP is highly desirable. If you believe you have the above listed qualities and experience, and are seeking a new career challenge, please apply directly by hitting the apply tab. If you would like to have a confidential chat regarding this, or any other position please contact Kaeley Smith on 02 8896 6038. Follow us on LinkedIn and Like us on Facebook for regular updates.
Bankstown Airport NSW, Australia
Customer Service Manager
You will also undertake interesting and varied administration duties to ensure customer and work provider satisfaction....
Lewis Ponds NSW 2800, Australia
Recruitment Manager
Do you have management experience in the Consultant Centre Industry are looking for a new challenge? Have you thought about working as a Branch Manager within the Commercial Recruitment Industry, where you can utilise your knowledge in the contact centre, government administration sectors? Who We Are Symmetry HR is all about connecting people to opportunities. We specialise in temporary permanent recruitment within the commercial, industrial health sectors. Our culture is all about supporting one another and getting great outcomes. Family values and a real work life balance make us stand out from the crowd. We encourage our employees to take ownership and create real business partnerships. The organisation is heavily involved in team building and is eager to celebrate both organisational and personal successes which include Branch of the year enjoys a trip to Hamilton Island Annual conference - last year was held at Hobart Quarterly company meetings with lunch provided - great months mean branch lunches too. Social Club activities, employee referral system and celebrated theme days throughout the year. So Are You The Right Fit? We are looking for someone who thrives in working in a sales environment where exceptional customer service is always at the forefront of your mind. For us, its about your attitude ability over your experience as we will provide on the job training support to ensure your success. You need to have a genuine interest in wanting to work within the Recruitment Industry as we have really good days but we also have days that can be quite challenging so a strong resilience strong communication skills are a must As the Branch Manager of the NSW Commercial Team, your focus will be on Developing and leading a team dedicated to growing our business to the next level Building long term relationships with candidates clients Identifying sales opportunities attending visits with prospect clients General financial management of the branch including understanding the branch budget goals activities to reach key milestones. As we are a small branch, there will be times where you will have to roll your sleeves up support your team in the recruitment process so we need someone who will be flexible isnt afraid to work on the frontline to make things happen. Why Us? Supportive Senior Management team who know the industry Competitive salary package and realistic commission structure Genuine opportunities for career development - just ask our staff Boutique agency with family values An opportunity to embrace this branch on as your own to grow develop This is a permanent full time position based in York St Sydney. An attractive base salary plus super monthly bonuses are on offer. If this role sounds like a perfect fit to you then please apply today
NSW 2000, Sydney NSW 2000, Australia
Trainee Mortgage Broker
About the business and the role As Australias fastest-growing and most exciting Fintech, weve quadrupled in growth in the last two years and have a need for talented, career-oriented salespeople. With aggressive year on year growth, we plan to take our people on the journey with us. Our mission is to make the home loan process easy and straightforward for our customers, and believe the answer lies in technology. We are actively seeking people who are passionate about joining the Fintech space and assist in changing the Australian lending landscape. With our best-in-class sales training program, you will be given the opportunity to learn a new way of thinking in how technology and humans can work together in the financial arena. Join us in our funky Circular Quay offices, with a vibrant and team-oriented work environment where our people enjoy awesome perks such as free gym membership, regular company lunches, Awesome Days, monthly community projects, massages, yoga classes, Friday night drinks, and much, much more If youre excited by the sound of a rewarding corporate sales role with strong earning potential want to join a rapidly-expanding business thats leading the charge in one of the most exciting industry sectors around, then theres never been a better time to join us. Job tasks and responsibilities Engage with our customers by phone and generate telephone and face to face appointments for our national team of Home Loan Specialists Educate customers on our services and engaging them to either refinance, consolidate debts or purchase a new property Integrate our best-in-class sales training with your can do, will do attitude to assist in achieving consistent results Regularly contribute as an active team member. Skills and experience As a recent grad or newer entrant to the workforce, you will bring a strong desire to learn and build your career within the finance and tech industry. With a hardworking and driven attitude, you will be a self-motivated team player. With a client-centric view, you will be able to easily build rapport with your customers and be driven to provide the very best in service. This is a full-time role, however we offer some flexibility for the right candidate. Please ensure you can work a minimum of 4 days a week before applying for this role. Job benefits and perks Free gym membership Office yoga Free massages A weeks additional annual leave after 3 years service Open pantry with complimentary food for staff Complimentary beerwine fridge open on Friday afternoon Friendly, work hard, play hard culture Awesome Circular Quay location Regular social activities.
NSW 2000, Sydney NSW 2000, Australia
Revenue Retention Sales Agent
The Company The Travel Corporation, a leading travel company compromising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Busabout, Adventure World, Creative Cruising, Uniworld Cruising and Insight Vacations. The Travel Corporation is represented by over 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries. The Brand At Trafalgar, travel always has been and always will be our great passion. We are committed to connecting our guests to people, places and experiences to reveal the diversity of places we go. Trafalgaris the real thing, without having to worry about a thing. CostSaver, lasting travel memories that don™t have to cost the earth. Our value tours cover all the essentials, while providing the building blocks to tailor your dream holiday. Both our Trafalgar Costsaver holidays offer stress-free travel with unrivalled value and expert local knowledge as we lead the way in sustainable tourism. The Role This role will focus on driving the retention of sales by following up on bookings that have not been finalised. The Revenue Retention Sales Agent will provide Trade Partners with the tools to close the sale and secure payment. Key responsibilities include Demonstrating our product range and services by cross selling and up selling to the needs of the clients Utilising brand and competitor knowledge to counter sell,ensuring that the sale remains with the brand Driving inbound sales to achieveexceed individual KPI™s and team targets Making outbound after sales follow-up contact to encourage repeat business The Superstar Above all we are seeking driven and motivated candidates who have well developed negotiation skills and are solution focused. You will be able to manage your own time and prioritise whilst also maintaining a focus on teamwork and group targets. Customer service experience with a sales focus is essential. An educational background in Tourism andor experience in SalesTravel will be set you apart from the pack. If you are looking for a fun and challenging role within the exciting and ever expanding travel industry, then we would love to hear from you. In return we offer a competitive salary, great travel benefits and many learning and development opportunities.
NSW 2000, Sydney NSW 2000, Australia
Sales Administrator
Accor Plus the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 800 hotels, resorts and apartments across 18 countries. Plus, exclusive member benefits and experiences. An opportunity for a PART TIME Sales Administrator is now available in our BRISBANE office. The role is focused on providing administration support to the Administrator Manager, Sales Consultants and the call centre management team. The key tasks involve database management, data entry, management of petty cash, preparation of contracts, handling requests from Managers and the Sales Consultant team, responsibility for reporting and some basic accounting tasks (payroll). This position requires the successful applicant to be self-motivated, able to handle a fluctuating work load, be a great team player and have some flexibility around working hours. Key skills and experience required Minimum 1 in an administration or customer service role High computer literacy skills Proven experience in entering and extracting data from a database Previous experience in generating reports from a database Basic understanding of invoicing and payroll Strong customer service focus Excellent time management skills Ability to work as part of a team Ability to communicate effectively Accor Plus has a strong focus on making sure it™s staff are well trained and offer an environment focusing on performance and development. Great employee benefits are offered in addition to market pay levels. The environment is high energy, positive and supportive. Career progression is encouraged with many different departments, locations and positions on offer once performance and tenure has been proven. You must be legally entitled to live and work in Australia
Queensland Performing Arts Centre, Grey St, South Brisbane QLD 4101, Australia
Customer Service Manager
City Fringe Due to continued growth, Hickinbotham, SAs largest and longest established building and development group, is seeking a Customer Experience Manager to join our dynamic team located in our modern office close to the CBD. Hickinbotham is a busy, professional office dedicated to providing SAs best value homes and have a passion for providing our clients with outstanding customer service. We strive to put the customer at the heart of everything we do. Taking advantage of a rare opportunity to join Hickinbotham in a new and pivotal position, the Customer Experience Manager will lead our customer experience team focusing on improving customer experience, satisfaction, loyalty and retention. Key responsibilities of this challenging and rewarding role include - Take ownership and responsibility for delivering improvements to enhance the client experience Improve and manage overall customer experience to benefit whole of business Analyse current processes and provide improvement recommendations to the Senior Leadership team, the Marketing department and relevant stakeholders Assist with the implementation of a new CX platform Set up an ongoing monitoring and review process of the customer experience from pre-sales to completion and beyond Identify best practice customer experience initiatives and provide recommendation to the business Lead, coach, mentor and develop the customer experience team Along with being reliable, loyal and trustworthy, it is essential that you have the following attributes - Significant experience in, and a true passion for, optimising customer experience A positive, can-do attitude A creative and innovative mindset towards improving the customer experience A communicative and collaborative approach to working with stakeholders both externally and internally Strong business acumen Highly developed presentation with excellent communication skills If you possess these quality attributes and are looking to join our professional, corporate environment where people receive recognition and reward for their hard work and commitment then this role will provide you with a stimulating and exciting career opportunity. No Recruitment Agencies please
Adelaide SA 5069, Australia
Business Development Associate
Drive new business in an exciting sales position - up to 60k base + super + bonus Located in Sydney CBD - Mon to Fri B2B hours My client is looking for hungry sales professionals to help grow their business in Sydney. They specialise in making international money transfer faster, simpler and cheaper for people and businesses with global ambitions. To support them on their journey theyre looking to hire a Business Development Associate. You will be responsible for driving new business opportunities through interaction with clients and providing a consultative sales approach to ensure high level client attraction. With offices in Australia, the US, the UK and China they are a truly global business. Starting with just 2 people in London over 10 years ago, they now have 600 employees across the globe. Key responsibilities Develop new client relationships through active outbound calls, providing relevant market updates and comparatives, resulting in client attraction and increasing revenue in a competitive market. Demonstrate the ability to sell across all business sectors and identify new sectors Promote the best interest of the business through the ability to upsell and engage in strong client relationships Work autonomously when required to ensure maximisation of results Recognise driving factors within foreign exchange and converse these to prospects and clients Key Capabilities Able to demonstrate strong communication skills through building mutually beneficial relationships both internally and externally and the ability to engage openly with people at all levels. Commercially focussed and makes the most of resources available to the to generate results Seeks to develop knowledge and capabilities that will enhance team capability and their adaptability within it Shares knowledge, experiences, concerns and ideas with colleagues in order to enhance the customer experience and contribute to the business success Remuneration Competitive dependant on experience A fun working environment based in the Sydney CBD with free breakfast, Friday beer fridge, tri-annual company parties, bi-annual team nights out, annual charity day and more If you have proven sales ability and would love to apply your experience within an established organisation we would love to hear from you. Please click Apply Now If you require further information please contact Luke Mankee on 02 9093 4905.
NSW 2000, Sydney NSW 2000, Australia
Customer Support Team Leader
Who Is TasWater? TasWater provides essential water and sewerage services to homes and businesses across Tasmania 247365. Our core business is to provide The sourcing, treatment and reliable delivery of quality drinking water, and The collection, transportation, treatment and safe return of the wastewater to the environment. Our vision is to be œa trusted and respected provider of essential services that is making a positive difference to Tasmania. We do this by living our values and behaviours and making these the foundation of the way we work. The Opportunity You will lead a small team to deliver high level support and advice to customers who are experiencing financial hardship or personal circumstances that are preventing them from meeting their financial commitments to TasWater. Key Accountabilities Undertake case management of complex customer support activities. Manage escalations for non-routine and unique customer needs and requests. Perform team advocate duties and provide leadership and support to team members. Monitor and address perceived safety risks and other issues or barriers to engagement. Undertake customer data analysis for Key Performance Indicator reporting Ensure recovery actions comply with internal policies and external regulatory requirements. Your Application Your application must include a cover letter that tells us about Why you are interested in this role. The key skills and experience you can bring to the role. Your experience in assisting vulnerable andor culturally diverse customers. Your experience in financial negotiation or counselling. Your skills in leading a small team. Why join the TasWater Team? We recognise that it is our people who play a key role in helping us achieve our vision to be œa trusted and respected provider of essential services that is making a positive difference to Tasmania. We look for highly talented and motivated people whose values align with our own. You can find out more about our values and what we do at httpswww.taswater.com.auAbout-UsWho-is-TasWater-Who-is-TasWater- You can look forward to working in an exciting, stimulating and innovative workplace that provides a range of opportunities to make a real difference to the community. We encourage our people to take part in comprehensive training and career development, with a focus on innovative thinking. We understand that a work life balance in todays climate is important, offer flexible working arrangements and consider health and safety to be our number one priority. How to apply? Visit our website httpswww.taswater.com.auAbout-UsCareers to find out more about the role and view the position description. For assistance in applying, go to httpswww.taswater.com.auAbout-UsCareersApplying-for-a-position Make sure you follow the instructions in the ˜Your Application™ section above to give yourself the best chance of being selected for interview. Submit your application via the ˜Apply Now™ button in SEEK or send directly to careerstaswater.com.au For further information about this role please contact Matt Neil, Customer Support and Collections Manager, on 03 6345 6501 or matthew.neiltaswater.com.au Applications close 12 noon on 19 September 2018. Applicants must have the right to work in Australia.
Blackstone Heights TAS 7250, Australia
Call Centre Media Sales Representatives
New Telesales Representatives. Call Centre Sales at its Best This one goes out to all you superstar communicators with Big Personalities wanting to secure your first professional telesales role or you existing sales superstars now looking at your next Big challenge. No experience needed Immediate Start On the job training NO WEEKENDS NO NIGHTS, Mon to Fri 9am to 4.30pm with flexibility Telesales call centre career with BIG REWARDS Worklife Balance. Weekly Social Events in house bar, breakfast weekly Energetic Call CentreCBD location - 3 Minute walk from Flag-Staff Train Station CBD Join a great call centre telesales team and take your career to the next level The company CWA is a leading community media sales company that has a track record that stretches over 19 successful years. As the official publishers for many Australia Not For Profit organisations such as emergency services, police and child safety organisations, we help support the community development through attracting business sponsors all over Australia. The Role We are actively seeking to appoint energetic Media Sales Consultants based in our NEW King Street call centre. A team of over 135 call centre sales people calling local businesses having fun and earning great money. Start a new, exciting and lucrative career today Help the community through sales of advertising and sponsorship for major Not For Profits, B2B. Actively engage with customers to create a better Australia. Experienced SALES GUNS thrive in our exciting environment. We provide the newest and best leads in the industry. CWA is not just about the work and money. It is FUN to be here Music is pumping. Televisions are located around the office offering both motivation and sporting events to keep you current and motivated. Weekly lunches are provided and we have Friday night drinks at our in-house pub and breakfast weekly Thursday mornings. No experience is necessary. We create GUNS and an energetic team environment so everybody wins Industry leading professional sales training provided to generate sustainable success and . You call a national market. There is no shortage of business and no limit on earning Commissions are uncapped Skills and Experience We encourage mature minded workers from all walks of life- -return to work mums, tradies, factory workers, graduates, long term unemployed, needing a break, professionals or retirees looking for a change. We welcome You. The following traits lead to success Confidence and positive attitude Dynamic personality Maturity minded and Persistence High Energy Motivated by success and earning great Money Gift of the Gab. Culture and Benefits 75 of our team have been with us for 2+ years Expected average earnings are from 900-1200week Our top sales Gun over 2000Week. Over 80 of workers earn 800+ in their first 4 weeks. On offer, a massive 30 commission on each sale paid in advance every Saturday Start work today and get paid on Saturday. Start a new career today Earn cash NOW Worklife balance is a core value at Countrywide Austral. Family and fun are first. We provide frequent social events like our Night At the Races or Christmas in July, Rising Star recognition for newcomers and regular Competitions like our trips to Vegas and Bali Relax on Friday afternoon at our in-house pub and have a drink with friends and enjoy Thursday morning tea with the team every week. . We insist on a relaxed and fun environment that encourages and supports success. Get home everyday to spend time with your family. NO WEEKENDS NO NIGHTS You receive unlimited earning potential and stability. We call a huge market. Join our workforce of 135 strong working Monday to Friday 9am to 4.30pm. We are passionate about making this outstanding commission only sales position fun and rewarding. Huge rewards Please contact Our Talent Recruitment team for a confidential discussion on 0399370214 - 0428 818 818. Or Simply Apply Now. To find out more about our company and products, please visit us at You can see some of our quality products here httpsissuu.comcountrywideaustral Street Smart Handbooks httpwww.smarthandbooks.com.au Our Careers Site httpwww.countrywideaustral.careers
Melbourne VIC 3000, Australia
Sales Co-Ordinator / Consultant / Representative
About the company... Publisher of magazines and custom diaries for various emergency service associations (police, fire ambulance) and their members. We also publish a mental health and community awareness magazine aimed at Australias youth containing helpful and informative articles. The Job¦ You will contact businesses (B2B) all over Australia by telephone. Sell advertising-sponsorship into various publications. Sales experience is not required as you will be fully trained and supported. You will also learn from those working around you. We offer a supportive environment and want you to succeed Is it for me¦? No matter your age or previous working background. Anyone can potentially do well at this job. Previous experience working over the phone will be an advantage but not necessary. We will train and help YOU. What do I need...? A confident and pleasant phone manner. Good communication skills. Hunger to succeed. A ˜never give up™ attitude. Basic computer skills. What to expect¦ Easy access to Melbourne CBD office Casual but energetic working environment Earning potential with no limit No weekend work Good work-life balance Flexible hours Immediate start To find out more call 0414 173 615 or email your CVResume to paulemergencymedia.com.au
Melbourne VIC 3000, Australia
Marketing & Family Relations Consultant
Active Kids Group aims to inspire children with a lifelong passion for learning. We achieve this by providing a high level of care and education in an environment designed to stimulate and inspire. For 25 years now, we have consistently provided children between 8 weeks and 6 years of age with the tools to confidently learn and grow. We make sure all our children achieve their highest potential, ensuring every childs love of learning is nurtured. Active Kids Group currently has 15 locations across Sydney.
NSW 2000, Sydney NSW 2000, Australia
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Staffing’s terms of use for this website, is a legal agreement between you and ARES Enterprises (trading as Staffing). For full details, please see our Terms of Business page.
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Staffing’s terms of use for this website, is a legal agreement between you and ARES Enterprises (trading as Staffing). For full details, please see our Terms of Business page.
Staffing’s terms of use for this website, is a legal agreement between you and ARES Enterprises (trading as Staffing). For full details, please see our Terms of Business page.
