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NEWS

What is a Staff Agency?

A staffing agency is a business contracted by an employer to help with its hiring needs. Employment Agencies find temp staff to fill all kinds of jobs, from temp-to-perm staffing to executive recruitment in a number of career fields. Whether a operation needs a Customer Service full time, call center part-time, call center contractor or a call centre member staff, a recruitment company can source the right candidates. Staffing Agency tend to have 3 primary areas of focus with many also specializing by industry:

  1. Permanent Recruitment
  2. Temporary Staffing
  3. Executive Search

According to [American Staffing Association] in the America over 2 million people are employed by recruitment company, and staffing agency hire 8 million employment agency every year.

Function of a Employment Agencies

Staff Agency not only bring expertise to the hiring process but they remove the time and administration work out of the hiring process. Recruiting a worker can cost 6 to 18 percent of the role’s salary and take 29 to 47 days on average to fill.

A recruiter handles the search process and matches up an employee with the job in question, lining up potential candidates who interview with the organisations.

If a businesses needs recruitment, it uses a staffing agency. Staff Agency provide skilled employees to work on a temporary or contract basis. Often these roles are known as ‘temp to perm’ positions, whereby the temporary role may lead to a permanent position if the worker and staffing agency are a good fit.

For job seekers, an recruitment agency can be the ticket to getting that full-time call center or customer service role. Recruiters can open doors to positions that may not be easy to find on your own. Recruitment Agency allow you to try out different companies and industries, whether you are looking for executive, full-time, temporary or permanent roles.

In order to register with or work with a recruitment agency, you'll have to do one or more the following steps:

  1. Find and register with one or more staff agency
  2. Fill out an online application
  3. Upload your resume
  4. Interviews and possibly assessments (if short-listed for roles)

If you secure temporary or contract work, the staff agency will be the ones hiring you. When a temporary position is a match for you, the staffing agency will call you to tell you about the position and arrange the assignment. If you don't hear from a staff agency right away, there may not be any opportunities at the moment, but check in weekly to show your continued interest in a placement. Once you're placed, you'll usually complete an online time-sheet and the recruitment agency will pay you directly. Once your assignment is over, you'll go back into the agency's pool to be considered for future assignments.

Staff Agency charge fees to enterprises. For candidates it is free to register and there is no charges if placed by a staffing agency into a new job.


It is always interesting to learn something new, particularly about an industry that such a significant impact on your call center career or hiring process. At Staffing we try to regularly publish articles on the latest employment trends and strive to continually improve our own recruiting service delivery. We have a database of over 150,000 candidates and an extended network of referal partners. Not only do we feel confident we can delivery a great call center solutions to Employers, candidates also benefit from a range of CareerController.com tools and the knowledge that 5 has a large client base actively wanting to hire the best telemarketing, call center or customer service talent available in and around 2. Why not register for work or contact 5 for some amazing Call Center candidates. Our experienced Adelaide recruitment consultants can help you. With roles involving , adelaide temp call center, 3, adelaide temp call center, or adelaide temp customer service recruitment company we may have your dream job.

For more Call Center Career Advice see below additional resources to find the perfect job:

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