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What is a Staff Agency?

A employment agency is a organisation contracted by an employer to help with its hiring needs. Recruitment Companies find employment agency to fill all kinds of jobs, from casual staffing to temp staff in a number of career fields. Whether a organisation needs Contact Centre Manager, Call Centre Manager or Call Center Manager contractor, a recruitment company can source the right staff. Recruitment Company tend to have 3 primary areas of focus with many also specializing by industry:

  1. Permanent Recruitment
  2. Temporary Staffing
  3. Executive Search

According to [American Staffing Association] in the America over 3 million people are employed by employment agency, and recruitment company hire 9 million employment agency every year.

Function of a Recruitment Companies

Staff Agency not only bring expertise to the hiring process but they remove the time and administration work out of the hiring process. Recruiting a worker can cost 7 to 21 percent of the role’s salary and take 31 to 46 days on average to fill.

A recruiter handles the search process and matches up an employee with the job in question, lining up potential candidates who interview with the organisations.

If a companies needs temporary staff, it uses a recruitment company. Staff Agency provide skilled employees to work on a temporary or contract basis. Often these roles are known as ‘temp to perm’ positions, whereby the temporary role may lead to a permanent position if the worker and recruitment company are a good fit.

For job seekers, an staff agency can be the ticket to getting that full-time contact centre manager or call centre manager role. Recruiters can open doors to positions that may not be easy to find on your own. Staffing Agency allow you to try out different businesses and industries, whether you are looking for full-time, permanent, temporary or executive roles.

In order to register with or work with a recruitment company, you'll have to do one or more the following steps:

  1. Find and register with one or more employment agency
  2. Fill out an online application
  3. Upload your resume
  4. Interviews and possibly assessments (if short-listed for roles)

If you secure temporary or contract work, the staff agency will be the ones hiring you. When a temporary position is a match for you, the recruitment company will call you to tell you about the position and arrange the assignment. If you don't hear from a staff agency right away, there may not be any opportunities at the moment, but check in weekly to show your continued interest in a placement. Once you're placed, you'll usually complete an online time-sheet and the recruitment agency will pay you directly. Once your assignment is over, you'll go back into the agency's pool to be considered for future assignments.

Staff Agency charge fees to businesses. For candidates it is free to register and there is no charges if placed by a recruitment company into a new job.


It is always interesting to learn something new, particularly about an industry that such a significant impact on your contact centre manager career or hiring process. At Staffing we try to regularly publish articles on the latest employment trends and strive to continually improve our own recruiting service delivery. We have a database of over 210,000 candidates and an extended network of referal partners. Not only do we feel confident we can delivery a great contact centre manager solutions to Companies, candidates also benefit from a range of CareerController.com tools and the knowledge that 5 has a large client base actively wanting to hire the best call center manager, contact centre manager or call centre manager talent available in and around 4. Why not register for work or contact 5 for some amazing Contact Centre Manager candidates. Our experienced Australia recruitment consultants can help you. With roles involving , australia labour recruitment in australia, 6, network technician agencies in australia, or infrastructure engineer recruitment companies 100 we may have your dream job.

For more Contact Centre Manager Career Advice see below additional resources to find the perfect job:

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