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What is a Employment Agency?

A recruitment agency is a company contracted by an employer to help with its recruiting needs. Employment Agencies find recruitment to fill all kinds of jobs, from temp staff to contract staff in a number of career fields. Whether a organisation needs Customer Service Manager, Contact Centre Manager or Workforce Analyst contractor, a employment agency can source the right candidates. Recruitment Agency tend to have 3 primary areas of focus with many also specializing by industry:

  1. Permanent Recruitment
  2. Temporary Staffing
  3. Executive Search

According to [American Staffing Association] in the America over 3 million people are employed by staffing agency, and recruitment agency hire 9 million temporary staff every year.

Function of a Employment Agencies

Employment Agency not only bring expertise to the hiring process but they remove the time and administration work out of the recruiting process. Employment a worker can cost 8 to 18 percent of the role’s salary and take 27 to 49 days on average to fill.

A recruiter handles the search process and matches up an employee with the job in question, lining up potential candidates who interview with the operations.

If a operations needs temp staff, it uses a recruitment agency. Employment Agency provide skilled employees to work on a temporary or contract basis. Often these roles are known as ‘temp to perm’ positions, whereby the temporary role may lead to a permanent position if the worker and recruitment agency are a good fit.

For job seekers, an staffing agency can be the ticket to getting that full-time customer service manager or contact centre manager role. Recruiters can open doors to positions that may not be easy to find on your own. Recruitment Agency allow you to try out different organisations and industries, whether you are looking for part-time, temporary, contract or full-time roles.

In order to register with or work with a staff agency, you'll have to do one or more the following steps:

  1. Find and register with one or more recruitment agency
  2. Fill out an online application
  3. Upload your resume
  4. Interviews and possibly assessments (if short-listed for roles)

If you secure temporary or contract work, the employment agency will be the ones hiring you. When a temporary position is a match for you, the recruitment agency will call you to tell you about the position and arrange the assignment. If you don't hear from a employment agency right away, there may not be any opportunities at the moment, but check in weekly to show your continued interest in a placement. Once you're placed, you'll usually complete an online time-sheet and the recruitment company will pay you directly. Once your assignment is over, you'll go back into the agency's pool to be considered for future assignments.

Employment Agency charge fees to organisations. For candidates it is free to register and there is no charges if placed by a recruitment agency into a new job.


It is always interesting to learn something new, particularly about an industry that such a significant impact on your customer service manager career or hiring process. At Staffing we try to regularly publish articles on the latest hiring trends and strive to continually improve our own employment service delivery. We have a database of over 200,000 candidates and an extended network of referal partners. Not only do we feel confident we can delivery a great customer service manager solutions to Hirers, candidates also benefit from a range of CareerController.com tools and the knowledge that 6 has a large client base actively wanting to hire the best workforce analyst, customer service manager or contact centre manager talent available in and around 3. Why not register for work or contact 6 for some amazing Customer Service Manager candidates. Our experienced Australia recruitment consultants can help you. With roles involving , au enterprise account manager recruiting in australia, 2, business development manager (bdm) australia recruitment agencies, or business development manager (bdm) information technology employment agencies we may have your dream job.

For more Customer Service Manager Career Advice see below additional resources to find the perfect job:

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