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What is a Recruitment Agency?

A staffing agency is a enterprise contracted by an employer to help with its hiring needs. Recruitment Agencies find recruitment to fill all kinds of jobs, from casual staffing to contract staff in a number of career fields. Whether a operation needs Call Centre Staff, Telemarketing or Customer Service contractor, a recruitment company can source the right candidates. Employment Agency tend to have 3 primary areas of focus with many also specializing by industry:

  1. Permanent Recruitment
  2. Temporary Staffing
  3. Executive Search

According to [American Staffing Association] in the America over 3 million people are employed by recruitment company, and employment agency hire 7 million employment agency every year.

Function of a Recruitment Agencies

Recruitment Agency not only bring expertise to the hiring process but they remove the time and administration work out of the hiring process. Recruiting a worker can cost 6 to 21 percent of the role’s salary and take 29 to 48 days on average to fill.

A recruiter handles the search process and matches up an employee with the job in question, lining up potential candidates who interview with the organisations.

If a operations needs recruitment, it uses a employment agency. Recruitment Agency provide skilled employees to work on a temporary or contract basis. Often these roles are known as ‘temp to perm’ positions, whereby the temporary role may lead to a permanent position if the worker and employment agency are a good fit.

For job seekers, an recruitment agency can be the ticket to getting that full-time call centre staff or telemarketing role. Recruiters can open doors to positions that may not be easy to find on your own. Staff Agency allow you to try out different companies and industries, whether you are looking for executive, full-time, temporary or part-time roles.

In order to register with or work with a staff agency, you'll have to do one or more the following steps:

  1. Find and register with one or more recruitment agency
  2. Fill out an online application
  3. Upload your resume
  4. Interviews and possibly assessments (if short-listed for roles)

If you secure temporary or contract work, the recruitment agency will be the ones hiring you. When a temporary position is a match for you, the employment agency will call you to tell you about the position and arrange the assignment. If you don't hear from a recruitment agency right away, there may not be any opportunities at the moment, but check in weekly to show your continued interest in a placement. Once you're placed, you'll usually complete an online time-sheet and the staffing agency will pay you directly. Once your assignment is over, you'll go back into the agency's pool to be considered for future assignments.

Recruitment Agency charge fees to companies. For candidates it is free to register and there is no charges if placed by a employment agency into a new job.


At Staffing we recognise that a commitment to service Call Centre Staff excellence can never waiver and needs to be as much about an organisation’s culture as a commitment to its stakeholders. Staffing has built a reputation for great recruit service and fantastic talent, the envy of many of our competitors. Call us today to discover how we can help turn your telemarketing challenge into a solution! With a wide range of hiring services we look forward to assisting you, whether you were referred to us or searched for our support specialist agencies in australia aus, australia support analyst candidate recruitment in australia, australia support consultant recruitment agency, support specialist recruiting or support analyst staff recruiting in australia online.



For more Call Centre Staff Career Advice see below additional resources to find the perfect job:

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